I am very proud to head-up a dynamic team for Chase Buchanan Richmond. Our team are energetic, enthusiastic and we are experts in our field. Personally I have 20 years experience in London and Surrey, however I love working in Richmond, a town that's as leafy as it is bustling. I am a local chap and I enjoy my role immensely, where I relish the prospect of looking after the best interests of our clients through a great understanding of the geography, transport infrastructure, school catchment ar Read full description...eas and demographics in the area. We promise to listen intently to our clients' wants and needs. Our clients always come first. Danny Hicks MNAEA, Sales Manager d.hicks@chasebuchanan.london
Chase Buchanan

20 Red Lion Street Richmond
Surrey
TW9 1RW

020 8948 1331
Website not available

Properties for Sale
Properties to Rent

“Amazing...”

Nov 21,2018
Minithumbup
By: 'RicG'
Nov 21,2018
1 people found
this helpful
Great service, honestly the best rep that I have had contact with, he really understood the brief on what me and my family needed....
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By: Chase Buchanan
Nov 22, 2018
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Thank you very much for your great review, we are very glad you found the service excellent and really appreciate your comments. Warm regards, Chase Buchanan ...

“Unquestionably the best estate agents in Richmond....”

Oct 25,2018
Minithumbup
By: 'Matt Woods'
Oct 25,2018
0 people found
this helpful
I can't rate my experience with Chase Buchanan highly enough. The quality of service from Danny Hicks and Daniel Johns for the sale of my property was superb, they went above and beyond to help and really have set the benchmark for my dealings ...
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Comment on agent fees
Perfectly fair and reasonable.
Was this helpful? Yes
By: Chase Buchanan
Oct 26, 2018
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Dear Matt, Thank you so much for your fantastic comments for both Danny & Daniel, we are delighted you found the service superb and your recommendation is greatly appreciated. Kind regards, Chase Buchanan ...

“Outstanding...”

Oct 15,2018
Minithumbup
By: 'Arvind Hickman'
Oct 15,2018
0 people found
this helpful
Elliot provided outstanding service to help my partner and I find the perfect rental property in Richmond. He was very polite, informative and went above and beyond to ensure the process was smooth and hassle free. I've had my fair share of difficult estate ...
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Comment on agent fees
Good
Was this helpful? Yes
By: Arvind Hickman
Oct 18, 2018
View all comments (2)
Love the new place and always happy to provide positive feedback when it is so richly deserved. Cheers, Arvind ...

“Sale of Apartment in Kew...”

Oct 04,2018
Minithumbup
By: 'Kew resident'
Oct 04,2018
0 people found
this helpful
I turned to Chase Buchanan after having had a slightly frustrating sales process (a buyer was found after only a few weeks of marketing, but the sale fell through and my then acting agents were unable to secure another buyer for several weeks). I received ...
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Comment on agent fees
In line with the market
Was this helpful? Yes
By: Chase Buchanan
Oct 05, 2018
View all comments (1)
Hi, Thank you so much for posting your wonderful comments, your praise for the service you received from both Danny & Daniel is excellent to hear and many thanks for your recommendation. If you need their advice or help again in the future, you know where they are. Thank you, Chase Buchanan. ...

“Excellent Service...”

Sep 17,2018
Minithumbup
By: 'Chris'
Sep 17,2018
0 people found
this helpful
Elliot was quick off the mark with viewings arranged immediately, regular progress reports, and a successful let achieved very quickly. He was always available, knowledgeable, and helpful in resolving any queries or issues that arose. Many thanks, Elliot...
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Comment on agent fees
Fees were good value for the excellent service received
Was this helpful? Yes
By: Chase Buchanan
Sep 24, 2018
View all comments (1)
Hi Chris, Many thanks for your great review for Elliot, we are delighted that you found his service so positive and helpful and hope we can help again in the future. Warm regards, Chase Buchanan ...

“Sale - Barnes...”

Sep 10,2018
Minithumbup
By: 'Waldegrave Estates'
Sep 10,2018
0 people found
this helpful
Yet again, you pulled a rabbit from the hat. We are particularly impressed as it is outside your usual area. Thanks for your diligence in getting it over the line. Well done!...
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Comment on agent fees
You were very competitive on fees compared to your peers
Was this helpful? Yes
By: Chase Buchanan
Sep 13, 2018
View all comments (1)
Thank you very much for your great review, we really appreciate your comments and are delighted that you were so impressed by the Richmond office. If we can help again, please let us know. Kind regards, Chase Buchanan ...

“Purchase in Barnes...”

Sep 03,2018
Minithumbup
By: 'K Barnes'
Sep 03,2018
0 people found
this helpful
Daniel kept on top of this transaction every day and helped to make sure nothing was left to chance. I was particularly happy with his continued commitment after the sale was completed....
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Comment on agent fees
N/A
Was this helpful? Yes

“Extremely efficient and service minded!...”

Aug 16,2018
Minithumbup
By: 'Clara Rugaard'
Aug 16,2018
0 people found
this helpful
Elliot was an absolute pleasure to do business with and was very attentive and efficient throughout the entirety of the process....
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Was this helpful? Yes
By: Chase Buchanan
Aug 16, 2018
View all comments (1)
Hi Clara, We are delighted that you found Elliot a pleasure to do business with and we very much appreciate your review. Kind regards, Chase Buchanan ...

“An agent that earns its money...”

Aug 13,2018
Minithumbup
By: 'OllieH'
Aug 13,2018
0 people found
this helpful
In a competitive market, Chase Buchanan is an agent that stands out. Granted I only worked with one individual - Dan Johns - but having worked with many agents over the years, he and the CB team are a breath of fresh air. Dan is ...
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Comment on agent fees
was a buyer, so didnt have any
Was this helpful? Yes
By: Chase Buchanan
Aug 16, 2018
View all comments (1)
Hi Ollie, Many thanks for posting such a great review for Dan, we are delighted you found him so helpful and do hope you enjoy your new home. If you need anything from us, please let us know. Warm regards, Chase Buchanan ...

“Wonderful service...”

Jul 04,2018
Minithumbup
By: 'David and Helen Beales/Whitten'
Jul 04,2018
0 people found
this helpful
From the time we met Danny Hicks, when buying our Kew home, he has been professional, attentive and encouraging. He helped steer us to a successful completion and we move in shortly. Could not recommend highly enough and able supported by team Richmond and in ...
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Comment on agent fees
Buying therefore not applicable
Was this helpful? Yes
By: Chase Buchanan
Jul 05, 2018
View all comments (1)
Hi David & Helen, Thank you very much for your lovely review for our Richmond office. We are delighted you found the service excellent and we hope you will have many happy years in your new home. Kind regards, Chase Buchanan ...

“Great Service...”

Jun 28,2018
Minithumbup
By: 'Tom Hargreaves'
Jun 28,2018
0 people found
this helpful
The flat came back on the market after we thought we'd lost it. Chase Buchanan remembered us and contacted us. Really impressed. They've been great to deal with throughout the whole purchasing process and very professional. Thanks to them I got my dream ...
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Comment on agent fees
Good
Was this helpful? Yes
By: Chase Buchanan
Jun 28, 2018
View all comments (1)
Hi Tom, Many thanks for you lovely review, we are delighted that our Richmond office were able to make your dream home a reality and hope you have many happy years there. If you need us again, we would love to help. Warm regards, Chase Buchanan ...

“First Class Service...”

May 08,2018
Minithumbup
By: 'ADibbo'
May 08,2018
0 people found
this helpful
I would like to thank you for making our project a sales success. It was your knowledge of the market, your management of the buyers through the buying process and your regular weekly, and sometimes daily, feedback to us on the requirements needed to see ...
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Was this helpful? Yes
By: Chase Buchanan
May 30, 2018
View all comments (1)
Many thanks for your fantastic review and such positive comments for the Richmond sales team. We are delighted they were able to provide you such a first class service and you found the advice invaluable. We hope we can help again in the future. Warm regards, Chase Buchanan ...

“Purchase in Richmond...”

Apr 30,2018
Minithumbup
By: 'Reassuring Influence'
Apr 30,2018
0 people found
this helpful
Dawn was my main point of contact for our purchase in Richmond this year, She was professional & respectful at all times and made what was quite a challenging process easily navigable with her attention to detail and attentiveness. We could not have wished for ...
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Comment on agent fees
not applicable in my case
Was this helpful? Yes
By: Chase Buchanan
May 30, 2018
View all comments (1)
Thanks for posting your comments, your praise for the service you received from Dawn is excellent to hear and many thanks for your recommendation. If you need their advice or help again in the future, you know where they are. Thank you, Chase Buchanan ...
Mar 12,2018
Minithumbup
By: 'Laura P'
Mar 12,2018
0 people found
this helpful
Dawn and Danny at the Richmond office were really great from start to finish. Whilst marketing our property, they understood our situation well and listened to us, to act accordingly to help us achieve the result we wanted. Once they had secured our buyers, they ...
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Comment on agent fees
Acceptable
Was this helpful? Yes
By: Chase Buchanan
Mar 13, 2018
View all comments (1)
Hi Laura, Many thanks for your kind review and such positive comments for both Dawn and Danny. We are really pleased they were able to make your sale a quick and smooth process and that you would recommend them. If you need their help again in the future, please get in touch. Warm regards, Chase Buchanan ...
Jan 17,2018
Minithumbdown
By: 'Agent to the Landlord'
Jan 17,2018
0 people found
this helpful
Chase Buchanan would appear to be a very efficient agent but what if things go terribly wrong? I rented a cottage in Richmond from Chase Buchanan a few months a go. On the day of check in I met with both my landlord and the ...
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Comment on agent fees
Bad
Was this helpful? Yes
By: Claire Howton
Jan 26, 2018
View all comments (2)
Dear Holly, you have misunderstood. The day I checked in Before I got the keys to the garden door and whilst the landlord and Renee from Chase Buchanan were in the kitchen I pushed on the doors which were locked with all the bolts and they sprung open. At this point the landlord said casually this was a bit of a security risk" at which point both agent and myself looked at each other surprisingly. For this reason I believed that you as a reputable agent should have taken more control in the m ...
Jan 03,2018
Minithumbup
By: 'Andrew'
Jan 03,2018
0 people found
this helpful
Great people to work with. The team was very helpful in facilitating the transaction and providing good recommendations. They made what could have been very painful experience into a pleasant and efficient one....
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Was this helpful? Yes
By: Chase Buchanan
Jan 27, 2018
View all comments (1)
Dear Andrew, Thanks for posting your review, glad to hear that Dawn & Danny were so helpful and efficient with your purchase, we hope you are enjoying your new home and would love to help again in the future if possible. Kind regards, Chase Buchanan ...
Jan 03,2018
Minithumbup
By: 'Henry P'
Jan 03,2018
0 people found
this helpful
Dawn and Danny sold our 1970s flat at a very good price in a difficult market. It took a while because of various peculiarities of the property and the market, but they never lost patience or enthusiasm. Their communication with us was excellent at all ...
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Comment on agent fees
Fees were very competitive and fair.
Was this helpful? Yes
By: Chase Buchanan
Jan 27, 2018
View all comments (1)
Hi Henry, Thanks for posting your comments, your praise for the service you received from both Danny & Dawn is excellent to hear and many thanks for your recommendation. If you need their advice or help again in the future, you know where they are. Thank you, Chase Buchanan ...
Jun 22,2017
Minithumbup
By: 'Boudy'
Jun 22,2017
0 people found
this helpful
Renee Acton was a geat help to us in finding the right rental apartment in the area of Brentford-London. The challeges Renee was facing 1) communication with us (living in South Korea), covering an 8 hours time difference between UK and SK), 2) finding a rental apt. which ...
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Comment on agent fees
na
Was this helpful? Yes
By: Chase Buchanan
Jun 22, 2017
View all comments (1)
Hi Boudy, We are very pleased to hear that you found Renee and Holly so helpful and that they found you the perfect new home. We hope you will be very happy there and if you need our services again, we would be delighted to see you. ...
May 23,2017
Minithumbup
By: 'mark'
May 23,2017
0 people found
this helpful
Dawn was great. Super helpful and responsive. No matter what you ask, she always gets you an answer quick. Sale of the property went through as smoothly as possibly with Dawn's help....
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Was this helpful? Yes
By: ellie blake
May 23, 2017
View all comments (1)
Dear Mark, thank you for your kind words. We couldn't agree more! Dawn is a great asset to our team and always puts 100% effort into all she does. Thanks again, we hope to help you again in the future! ...
May 20,2017
Minithumbup
By: 'Anonymous'
May 20,2017
1 people found
this helpful
Chase Buchanan has provided excellent advice and service culminating in the successful sale of three flats in 2016/2017. Dawn is a very good negotiator, keeping everyone informed during sales process, ensuring a successful outcome for both purchaser and vendor, and pursuing details to be finalised. The ...
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Comment on agent fees
Competitive
Was this helpful? Yes
By: Chase Buchanan
May 22, 2017
View all comments (1)
Thank you for submitting this wonderful review regarding our Richmond Office. We pride ourselves on customer service and always try our best to help make the process' of moving home that little bit easier so your words were great to read on a Monday morning! Thank you! ...
May 03,2017
Minithumbup
By: 'Mr Howard'
May 03,2017
0 people found
this helpful
We had a great experience buying a property from Dawn at Chase Buchanan. She helped us move the process along at every stage. In fact, I don't think we would have completed without Dawn's help....
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Comment on agent fees
N/A
Was this helpful? Yes
By: Chase Buchanan
May 03, 2017
View all comments (1)
Hi Mr Howard, We are delighted Dawn helped you buy a property and that you felt she was great. Thank you so much for taking the time out to tell us your thoughts on the help Dawn provided. We hope to help you again in the future. ...
Apr 27,2017
Minithumbup
By: 'Paul B'
Apr 27,2017
0 people found
this helpful
Chase Buchanan's Danny Hicks and Dawn Platt represent the absolute peak of professionalism and diligence in a business sector which all too often, and for very good reason, suffers from bad PR. Their communication skills, their spot-on analysis of the housing market, and their continuing ...
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Comment on agent fees
Fees very reasonable.
Was this helpful? Yes
By: Chase Buchanan
May 02, 2017
View all comments (1)
Hi Paul, Thank you so much for taking the time out to let us know about the wonderful work done by Danny and Dawn. We are very proud of them and pleased they impressed. ...
Apr 27,2017
Minithumbup
By: 'MrsSBowen'
Apr 27,2017
0 people found
this helpful
it was a pleasure to deal with Dawn and Danny at Richmond. Both were extremely helpful, knowledgeable and pro-active in dealing with, ourselves and our buyers. They also assisted willingly in pushing other (not so good) agents within the property chain. I recommend them highly...
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Comment on agent fees
Fees are very reasonable fair, and well earned!
Was this helpful? Yes
By: Chase Buchanan
Apr 27, 2017
View all comments (1)
Dear Mrs Bowen, Thank you very much for your testimonial -we are pleased we could make your experience much more pleasurable. We really appreciate you taking the time out to tell us about the positive experience you have had with Danny and Dawn. ...
Apr 27,2017
Minithumbup
By: 'mike'
Apr 27,2017
0 people found
this helpful
Danny and Dawn are the most helpful and reliable agents I have come across during what has been a difficult selling process...
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Was this helpful? Yes
By: Chase Buchanan
Apr 27, 2017
View all comments (1)
Hi Mike, Thank you so much for taking the time out to review Danny and Dawn - we really appreciate it and are pleased they impressed you! ...
Apr 16,2017
Minithumbup
By: 'Mr E Callister'
Apr 16,2017
1 people found
this helpful
Dawn Platt was absolutely fantastic from start to finish and truly went above and beyond throughout the entire process. She's highly competent, reliable, knowledgable and would always respond to all correspondence imminently. If it wasn't for her I wouldn't have got the property I purchased, ...
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Was this helpful? Yes
By: Chase Buchanan
Apr 18, 2017
View all comments (1)
Thank you so much for your feedback, Mr Callister! We are so grateful you took the time out to submit a review. ...
Feb 23,2017
Minithumbup
By: 'Vinod G'
Feb 23,2017
0 people found
this helpful
We had a great house hunting experience with Renee. Renee clearly understood our requirements and provided us with suitable (and great) options. We have already recommended Chase Buchanan and Renee to our friends....
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Was this helpful? Yes
Feb 22,2017
Minithumbup
By: 'Nt'
Feb 22,2017
0 people found
this helpful
Friendly, professional, hard working and efficient. Excellent at providing feed back from viewings. Kept us in touch regularly to make sure we were up to date with details of the sale. Ensured that buyers kept to agreed timescale....
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Comment on agent fees
Fees were fair
Was this helpful? Yes
Feb 22,2017
Minithumbup
By: 'Alessia'
Feb 22,2017
0 people found
this helpful
I got in touch with the Richmond branch during the week end asking for an early viewing on Tuesday morning. Renee contacted me first thing on Monday morning and our initial exchange was very nice. I was impressed with her efficiency and professionalism. I work ...
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Was this helpful? Yes
Dec 08,2016
Minithumbup
By: 'Holly P'
Dec 08,2016
1 people found
this helpful
From the moment I viewed the house I fell in love with, to today's thrilling exchange, Dawn has been patient, knowledgeable, diligent, kind, funny and a pleasure to deal with. She so kindly showed my entire family round, returned with us to measure up, and ...
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Was this helpful? Yes
By: Michael Peacock
Dec 09, 2016
View all comments (1)
Thank you Holly for your kind words, it's great to hear such positive feedback on Dawn & Danny. I hope you enjoy your house for many years to come, you know where we are when you need us, Thanks again, Michael Peacock, Director, ...
Dec 01,2016
Minithumbup
By: 'jdacosta'
Dec 01,2016
1 people found
this helpful
Dawn headed a team for our purchase close to the stamp duty rise. Through hers and the Chase team's tireless coordination and efforts we managed to get this completed on the day of the deadline despite obstructions from the surveyors and our own mortgage provider. ...
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Was this helpful? Yes
By: Chase Buchanan
Dec 08, 2016
View all comments (1)
Thank you for your positive comments, we are very pleased to hear that you found Dawn so impressive and that she helped you through your purchase so successfully. We are very proud of our sales and lettings team at Richmond and delighted that they could help you. ...
Areas covered
  • TW9
  • TW8
  • TW10
  • SW14
Advertise on
Services offered
  • Sales
  • Lettings
  • Block Management
  • Surveys
  • Conveyancing
  • Mortgage Advice
Valuation and Fee Performance
96% customers were satisfied with fees 78% accuracy of agent's valuations
Price range of properties reviewed
Sales
  • Min: £400,000
  • Max: £1,500,000

Letting
  • Min: £0
  • Max: £0

NAEA ARLA TPOS


Review statistics

From Landlords From Tenants From Vendors From Buyers Other
1 0 6 1 12 0 12 0 0 0

Fees

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Complaints Procedure

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Last updated at 3:46 PM 10/10/2016 by Fiona Oakley

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