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    Anna Crowborough
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    Jenny Haynes
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    Chelsea Ryan
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    Sophi Thomson
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    Chloe Ashman
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    Manuela
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    Christine chaffey
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Chase Buchanan

141-143 High Street Hampton Hill
Middlesex
TW12 1NJ

02089418353

Jul 08,2016
Minithumbup
By:
Jul 08,2016
0 people found
this helpful
This is regarding my recent experience with Chase Buchanan. I want to convey my appreciation to Manuela Bregiel & Kerry Detain who are helped me throughout this tenancy process. They are very professional and always supported me on a timely manner whenever required. Much appreciated:) Will look forward to come back again to Chase Buchanan on my future requirements as well....
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Comment on agent fees
Good
Was this helpful? Yes
May 21,2016
Minithumbdown
By:
May 21,2016
2 people found
this helpful
Awful agents. Charge so much for full management but they offer a substandard service. Emails get ignored for weeks on end and problems don't get actioned for weeks on end either. When questioned the management agents are rude and refuse to take any responsibility. They even make hash of simple tasks that a child could do. They charge a premium fee for a rubbish service. Better off sticking to the other agents who are not only cheaper but a far more efficient....
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What agent could do to change your mind?
Too expensive for what the are capable of offering.
Comment on agent fees
Too expensive for what the are capable of offering.
Was this helpful? Yes
Apr 08,2016
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Apr 08,2016
2 people found
this helpful
Very poor customer service. Still my deposit not paid back to me even after 60 days of check-out from property. Initially accepted to return my deposit but not paid to me even after several remainders and requests. Secondly it took nearly two and half months to find tenant and release me early in highly demanded London area....
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What agent could do to change your mind?
Not happy with the service provided for the Agency fee paid.
Comment on agent fees
Not happy with the service provided for the Agency fee paid.
Was this helpful? Yes
Apr 01,2016
Minithumbup
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Apr 01,2016
0 people found
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A quick note to let you know about our dealings with Manuela Bregiel. In the time we've dealt with Manuela, her approach with account management is excellent. Great communication is everything to us sitting on the other side of the world. No request has been a bother. An answer always comes back to us in a courteous and professional manner. Great work in spotting a talent like this for your team, I am sure you agree that Manuela is a real asset....
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Comment on agent fees
Acceptable
Was this helpful? Yes
Mar 23,2016
Minithumbup
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Mar 23,2016
0 people found
this helpful
I wanted to write a short note to praise Stephanie Philips who took care of all the paperwork for my tenancy (and everything else) for 70A Richmond Road. She was always available, friendly and helpful. It made the whole process much easier, an excellent service that I haven't come across with other estate agents....
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Feb 25,2016
Minithumbup
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Feb 25,2016
0 people found
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My overall experience with Chase Buchanan so far has surpassed expectations and has been outstanding. Chloe Ashman was my first point of contact after the landlord accepted my offer and the contract process commenced. Right through to the inventory, the move and now the ongoing maintance of the property. It has been such a pleasure to work with her. She is professional and extremely thorough. Chloe deals with issues or quries immediately and answers emails or returns calls as soon as she can. I ...
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Comment on agent fees
Affordable - absolutely brilliant, thank you!
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Jan 08,2016
Minithumbdown
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Jan 08,2016
2 people found
this helpful
Very bad experience. They didn't listen. We're looking for 2 beds, they continuously sending listings with 1 beds. When you clearly clarify desired locations, they sending you absolutely different things. Thought to make an offer before Christmas for one property but the different offer was already accepted that morning from another buyer. That's ok, however when we realise in mid January that property still on the market and made a call they told that previous offer was withdrawn and they rece...
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Apr 26,2015
Minithumbup
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Apr 26,2015
0 people found
this helpful
I just wanted to take the opportunity to call out a remarkable member of your team, and thank them for all the work they put into our seamless tenancy in Twickenham. We moved to the UK from Australia 18 months ago on a corporate relocation. We were deposited in a short term rental home that was managed by another agent. Every part of that process was a trial. They were unresponsive, deceitful, and very frustrating in every way to deal with. Our opinion of the United Kingdom Real estate indust...
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Jan 22,2015
Minithumbup
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Jan 22,2015
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ยขรขโ€šยฌร…โ€œWe would just like to put on record our sincere thanks to you, and your team, for the professional way in which you negotiated the sale of our house in Percy Road. Right from our initial instruction, you offered to ยขรขโ€šยฌร‹ล“keep an eye' on the empty house, and as we don't live locally, this also gave us piece of mind ยขรขโ€šยฌรขโ‚ฌล“ we also appreciated the pruning of a couple of overgrown shrubs before you took the photos ! We realise & accept that the market has been...
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Comment on agent fees
Satisfied with fees charged - they certainly earned their money on this one !
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Dec 15,2014
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Dec 15,2014
0 people found
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Chelsea Ryan and Christine Chaffey in the Property Management office in Hampton Hill have given us great service in the eight years that Chase Buchanan managed a property for us. They are professional, and have swiftly dealt with any maintenance and other issues. This has been good for our tenants, and also has given us peace of mind, particularly in the years we were abroad. Together with their Sales and Lettings departments, they have given us an integrated and excellent service. We would ...
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Jul 17,2013
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Jul 17,2013
0 people found
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Having dealt with Sophi at Chase Buchanan for a number of years I can safely say that if it wasn\'t for her diligence, hard work and ability to solve problems without my input the letting of my properties in that area would have been a chore (as it has been in areas where CB don\'t cover - any chance you can expand to North London too?) If anyone is thinking about letting then i would highly recommend CB and Sophi in particular, it\'s always a pleasure to find someone so good at what they do...
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Apr 18,2013
Minithumbup
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Apr 18,2013
0 people found
this helpful
I just wanted to take this opportunity to thank you and all at Chase Buchanan for being thoroughly professional and helpful during my tenancy. I especially wanted to thank you Chelsea for all your help during the \'no heating\' months. I know you did all you could to help us. I would recommend Chase Buchanan to anyone looking for a professional and helpful service. I wouldn\'t hesitate to use them again myself...
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Jun 20,2012
Minithumbup
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Jun 20,2012
0 people found
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I have rented through chase Buchanan for a year now and have felt the service has been great. I had a few teething problems when I first moved in but it was sorted within a couple of days. Always friendly and polite :-)...
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Jun 19,2012
Minithumbdown
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Jun 19,2012
3 people found
this helpful
Chase caused me endless grief during the time they managed the property I rented. They were intrusive, charged me fees every chance they could get and were downright horrible. The sales people are 10 times worse - ruthless and generally thick - providing prospective buyers with incorrect information. Even if I found my dream house through them I wouldn\'t go near it as I wouldn\'t want to put another penny in their pockets. The people I dealt with there generally left me feeling sad about humani...
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By: S Rome
Jun 20, 2012
View all comments (1)
I have just read your review and I am very sorry to hear that you are not happy with the management service you recieved from Chase Buchanan. If you could be kind enough and let me know a little more either via email to s.rome@chasebuchanan.co.uk or by calling 020 8744 2888, so that I may look into this for you. Kind Regards, Stefanie Rome....
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From Landlords From Tenants From Vendors From Buyers Other
2 1 6 2 1 0 0 0 1 1
Anna Crowborough - upload your photo Anna Crowborough
0 reviews

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Jenny Haynes - upload your photo Jenny Haynes
0 reviews

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Chelsea Ryan - upload your photo Chelsea Ryan
9 reviews

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Sophi Thomson - upload your photo Sophi Thomson
2 reviews

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Chloe Ashman - upload your photo Chloe Ashman
1 reviews

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Manuela  - upload your photo Manuela
1 reviews

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Christine chaffey - upload your photo Christine chaffey
1 reviews

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Awards won by Chase Buchanan, Hampton Hill TW12 1NJ

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