Chase Buchanan

141-143 High Street Hampton Hill
Middlesex
TW12 1NJ

02089418353
Website not available

Properties for Sale
Properties to Rent

Jul 08,2016
Minithumbup
By: 'Vijay A R'
Jul 08,2016
0 people found
this helpful
This is regarding my recent experience with Chase Buchanan. I want to convey my appreciation to Manuela Bregiel & Kerry Detain who are helped me throughout this tenancy process. They are very professional and always supported me on a timely manner whenever required. Much appreciated:) ...
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Comment on agent fees
Good
Was this helpful? Yes
May 21,2016
Minithumbdown
By: 'Saz'
May 21,2016
3 people found
this helpful
Awful agents. Charge so much for full management but they offer a substandard service. Emails get ignored for weeks on end and problems don't get actioned for weeks on end either. When questioned the management agents are rude and refuse to take any responsibility. They ...
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What agent could do to change your mind?
Too expensive for what the are capable of offering.
Attached Files
Comment on agent fees
Too expensive for what the are capable of offering.
Was this helpful? Yes
Apr 08,2016
Minithumbdown
By: 'Vicky'
Apr 08,2016
2 people found
this helpful
Very poor customer service. Still my deposit not paid back to me even after 60 days of check-out from property. Initially accepted to return my deposit but not paid to me even after several remainders and requests. Secondly it took nearly two and half months to ...
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What agent could do to change your mind?
Not happy with the service provided for the Agency fee paid.
Attached Files
Comment on agent fees
Not happy with the service provided for the Agency fee paid.
Was this helpful? Yes
Apr 01,2016
Minithumbup
By: 'Brendon Mitchell'
Apr 01,2016
0 people found
this helpful
A quick note to let you know about our dealings with Manuela Bregiel. In the time we've dealt with Manuela, her approach with account management is excellent. Great communication is everything to us sitting on the other side of the world. No request has been ...
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Comment on agent fees
Acceptable
Was this helpful? Yes
Mar 23,2016
Minithumbup
By: 'TK'
Mar 23,2016
0 people found
this helpful
I wanted to write a short note to praise Stephanie Philips who took care of all the paperwork for my tenancy (and everything else) for 70A Richmond Road. She was always available, friendly and helpful. It made the whole process much easier, an excellent service ...
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Feb 25,2016
Minithumbup
By: 'Maria'
Feb 25,2016
0 people found
this helpful
My overall experience with Chase Buchanan so far has surpassed expectations and has been outstanding. Chloe Ashman was my first point of contact after the landlord accepted my offer and the contract process commenced. Right through to the inventory, the move and now the ongoing ...
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Comment on agent fees
Affordable - absolutely brilliant, thank you!
Was this helpful? Yes
Jan 08,2016
Minithumbdown
By: 'Maria'
Jan 08,2016
2 people found
this helpful
Very bad experience. They didn't listen. We're looking for 2 beds, they continuously sending listings with 1 beds. When you clearly clarify desired locations, they sending you absolutely different things. Thought to make an offer before Christmas for one property but the different offer was already accepted ...
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Apr 26,2015
Minithumbup
By: 'NL'
Apr 26,2015
0 people found
this helpful
I just wanted to take the opportunity to call out a remarkable member of your team, and thank them for all the work they put into our seamless tenancy in Twickenham. We moved to the UK from Australia 18 months ago on a corporate relocation. We ...
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Jan 22,2015
Minithumbup
By: 'M,S & R'
Jan 22,2015
0 people found
this helpful
¢â‚¬Å“We would just like to put on record our sincere thanks to you, and your team, for the professional way in which you negotiated the sale of our house in Percy Road. Right from our initial instruction, you offered to ¢â‚¬Ëœkeep an eye' on the ...
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Comment on agent fees
Satisfied with fees charged - they certainly earned their money on this one !
Was this helpful? Yes
Dec 15,2014
Minithumbup
By: 'SamL'
Dec 15,2014
0 people found
this helpful
Chelsea Ryan and Christine Chaffey in the Property Management office in Hampton Hill have given us great service in the eight years that Chase Buchanan managed a property for us. They are professional, and have swiftly dealt with any maintenance and other issues. This has ...
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Was this helpful? Yes
Jul 17,2013
Minithumbup
By: 'Bachi'
Jul 17,2013
0 people found
this helpful
Having dealt with Sophi at Chase Buchanan for a number of years I can safely say that if it wasn\'t for her diligence, hard work and ability to solve problems without my input the letting of my properties in that area would have been ...
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Apr 18,2013
Minithumbup
By: 'Dunstan'
Apr 18,2013
0 people found
this helpful
I just wanted to take this opportunity to thank you and all at Chase Buchanan for being thoroughly professional and helpful during my tenancy. I especially wanted to thank you Chelsea for all your help during the \'no heating\' months. I know you did ...
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Jun 20,2012
Minithumbup
By: 'Olivia'
Jun 20,2012
0 people found
this helpful
I have rented through chase Buchanan for a year now and have felt the service has been great. I had a few teething problems when I first moved in but it was sorted within a couple of days. Always friendly and polite :-)...
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Jun 19,2012
Minithumbdown
By: 'Clearconscience'
Jun 19,2012
3 people found
this helpful
Chase caused me endless grief during the time they managed the property I rented. They were intrusive, charged me fees every chance they could get and were downright horrible. The sales people are 10 times worse - ruthless and generally thick - providing prospective buyers with ...
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Was this helpful? Yes
By: S Rome
Jun 20, 2012
View all comments (1)
I have just read your review and I am very sorry to hear that you are not happy with the management service you recieved from Chase Buchanan. If you could be kind enough and let me know a little more either via email to s.rome@chasebuchanan.co.uk or by calling 020 8744 2888, so that I may look into this for you. Kind Regards, Stefanie Rome ...
Areas covered
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Services offered
  • Sales
  • Lettings
  • Block Management
  • Surveys
  • Conveyancing
  • Mortgage Advice
Valuation and Fee Performance
70% customers were satisfied with fees 80% accuracy of agent's valuations
Price range of properties reviewed
Sales
  • Min: £575,000
  • Max: £575,000

Letting
  • Min: £0
  • Max: £0

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Review statistics

From Landlords From Tenants From Vendors From Buyers Other
2 1 6 2 1 0 0 0 1 1

Fees

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Complaints Procedure

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Awards won by Chase Buchanan, Hampton Hill TW12 1NJ


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