Chase Buchanan
Residential Concierge, Hampton Hill, TW12
4/5, 20 reviews
70% recommended
50% sales valuation accuracy
50% sales fee satisfaction
100% lettings valuation accuracy
85% lettings fee satisfaction



Property Features

No company information

...left to get your reviews in for the
2024 allAgents People Awards


Opening Hours
Address

Chase Buchanan
141-143 High Street
Hampton Hill
Middlesex
TW12 1NJ
02089418353

Performance statistics
Services Valuation Accuracy Fees Satisfaction Min Price of property reviewed Max Price of property reviewed
Sales 50% 50% £575,000 £575,000
Lettings 100% 85% £995 £2,250
Review statistics
From Landlords From Tenants From Vendors From Buyers Other
4 3 8 2 1 0 0 0 1 1
Areas covered
Services offered
  • Sales
  • Lettings
  • Block Management
  • Surveys
  • Conveyancing
  • Mortgage Advice
Members of
NAEA ARLA TPOS Sales TPOS Lettings TPOS
Latest Properties

No Properties

“Stephanie from Chase Buchanon lettings has do......”

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Jun 12,2023
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Stephanie
By: 'Peter'
Jun 12,2023
0 people found
this helpful
Stephanie from Chase Buchanon lettings has done a wonderful job and got a huge increase in rent from my tenants. I will be able to pay my massive increase in mortgage costs now. Well done Stephanie....
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Was this helpful? Yes
By: Chase Buchanan
Aug 02, 2023
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Many thanks for your 5* review Peter, we are pleased to hear that Stephanie was able to re-negotiate the rental figure and ensure this aligns with the current market conditions. Best wishes, Chase Buchanan ...

“Residential Concierge...”

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Apr 06,2023
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Manuela
By: 'Andrew'
Apr 06,2023
0 people found
this helpful
Since we moved to the Hampton Area in 2020 Chase Buchanan have been our agents, They have looked after us with the utmost care and attention over the past few years, I have to sound a special mention for Molly Smith our wonderful Concierge who looked ...
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Was this helpful? Yes

“Chloe Ashman is one of the best property mana......”

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Jul 21,2022
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Chloe
By: 'Nanette'
Jul 21,2022
0 people found
this helpful
Chloe Ashman is one of the best property managers I have worked with in London. She is highly professional and always responds to enquiries very promptly and effectively. As an overseas landlord, it is crucial to have someone you can fully trust and rely on ...
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Was this helpful? Yes
By: Chase Buchanan
Aug 03, 2022
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Dear Nanette We are so grateful for reviews such as yours, as we love to read such positive comments regarding our hard working staff! Thank you! We wish you all the best. Kindest regards, Chase Buchanan ...

“Have rented our home via Chase Buchannan for ......”

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Apr 07,2022
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Stephanie
By: 'Tw12'
Apr 07,2022
0 people found
this helpful
Have rented our home via Chase Buchannan for almost 14 years. The house has never been empty and the staff are always courteous and proactive. They are thorough with excellent attention to detail, and a pleasure to deal with. Recommended....
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Was this helpful? Yes
By: Chase Buchanan
Apr 08, 2022
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Thank you for this wonderful 5* review. Customer service is very important to us so we really appreciate you taking the time to let us know about your positive experience! We really appreciate your kind words and recommendation! Kind regards, Chase Buchanan ...

“My partner and I have been very fortunate to ......”

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Feb 04,2022
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Ollie
By: 'Andrei'
Feb 04,2022
0 people found
this helpful
My partner and I have been very fortunate to work with Chase Buchanan and secure a dreamy apartment in Twickenham. Ollie Hudson, in particular, has been very helpful, as he's been constantly communicating to the landlord some of the issues that needed fixing and organising ...
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Was this helpful? Yes
By: Chase Buchanan
Feb 28, 2022
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Dear Andrei, Thank you for your lovely review for Ollie, they will be thrilled to read this. We really appreciate your kind words and recommendation! Kind regards, Chase Buchanan ...

“Not good for property maintenance...”

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Jan 12,2019
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By: 'Jay'
Jan 12,2019
0 people found
this helpful
As a landlord, we have had issues with property maintenance working with CB. One ugly repair (on a relatively new door) we were not told about and only found after we moved back in. One big breakage (of a new wardrobe) was not noted on ...
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Comment on agent fees
Low fees, but the property maintenance service is not very good. Higher agent fees and a gold standard service would be better.
Was this helpful? Yes
By: Chase Buchanan
Jan 25, 2019
View all comments (1)
Hi Jay, Thank you for taking the time to write a review. I am sorry to read that your experience with us has not been a more positive one. We always work to the best of our abilities when dealing with maintenance issues and work with the landlords best interests in mind. We will investigate the issues mentioned in your review, and should you wish to discuss further please contact us on 020 8941 8353. Kind regards, Chase Buchanan ...

“This is regarding my recent experience with Chase Buchanan. I ......”

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Jul 08,2016
Minithumbup
Christine
By: 'Vijay'
Jul 08,2016
0 people found
this helpful
This is regarding my recent experience with Chase Buchanan. I want to convey my appreciation to Manuela Bregiel & Kerry Detain who are helped me throughout this tenancy process. They are very professional and always supported me on a timely manner whenever required. Much appreciated:) Will ...
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Comment on agent fees
Good
Was this helpful? Yes

“Awful agents. Charge so much for full management but they ......”

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May 21,2016
Minithumbdown
By: 'Saz'
May 21,2016
3 people found
this helpful
Awful agents. Charge so much for full management but they offer a substandard service. Emails get ignored for weeks on end and problems don't get actioned for weeks on end either. When questioned the management agents are rude and refuse to take any responsibility. They ...
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What agent could do to change your mind?
Too expensive for what the are capable of offering.
Attached Filesnbsp;
Comment on agent fees
Too expensive for what the are capable of offering.
Was this helpful? Yes

“Very poor customer service. Still my deposit not paid back ......”

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Apr 08,2016
Minithumbdown
By: 'Vicky'
Apr 08,2016
2 people found
this helpful
Very poor customer service. Still my deposit not paid back to me even after 60 days of check-out from property. Initially accepted to return my deposit but not paid to me even after several remainders and requests. Secondly it took nearly two and half months to ...
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What agent could do to change your mind?
Not happy with the service provided for the Agency fee paid.
Attached Filesnbsp;
Comment on agent fees
Not happy with the service provided for the Agency fee paid.
Was this helpful? Yes

“A quick note to let you know about our dealings ......”

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Apr 01,2016
Minithumbup
Manuela
By: 'Brendon'
Apr 01,2016
0 people found
this helpful
A quick note to let you know about our dealings with Manuela Bregiel. In the time we've dealt with Manuela, her approach with account management is excellent. Great communication is everything to us sitting on the other side of the world. No request has been ...
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Comment on agent fees
Acceptable
Was this helpful? Yes

“I wanted to write a short note to praise Stephanie ......”

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Mar 23,2016
Minithumbup
By: 'TK'
Mar 23,2016
0 people found
this helpful
I wanted to write a short note to praise Stephanie Philips who took care of all the paperwork for my tenancy (and everything else) for 70A Richmond Road. She was always available, friendly and helpful. It made the whole process much easier, an excellent service ...
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“My overall experience with Chase Buchanan so far has surpassed ......”

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Feb 25,2016
Minithumbup
Chloe
By: 'Maria'
Feb 25,2016
0 people found
this helpful
My overall experience with Chase Buchanan so far has surpassed expectations and has been outstanding. Chloe Ashman was my first point of contact after the landlord accepted my offer and the contract process commenced. Right through to the inventory, the move and now the ongoing ...
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Comment on agent fees
Affordable - absolutely brilliant, thank you!
Was this helpful? Yes

“Very bad experience. They didn't listen. We're looking for 2 beds, ......”

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Jan 08,2016
Minithumbdown
By: 'Maria'
Jan 08,2016
2 people found
this helpful
Very bad experience. They didn't listen. We're looking for 2 beds, they continuously sending listings with 1 beds. When you clearly clarify desired locations, they sending you absolutely different things. Thought to make an offer before Christmas for one property but the different offer was already accepted ...
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“I just wanted to take the opportunity to call out ......”

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Apr 26,2015
Minithumbup
Sophi
By: 'NL'
Apr 26,2015
0 people found
this helpful
I just wanted to take the opportunity to call out a remarkable member of your team, and thank them for all the work they put into our seamless tenancy in Twickenham. We moved to the UK from Australia 18 months ago on a corporate relocation. We ...
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Was this helpful? Yes

“¢â‚¬Å“We would just like to put on record our sincere ......”

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Jan 22,2015
Minithumbup
Rodney
By: 'M,S'
Jan 22,2015
0 people found
this helpful
¢â‚¬Å“We would just like to put on record our sincere thanks to you, and your team, for the professional way in which you negotiated the sale of our house in Percy Road. Right from our initial instruction, you offered to ¢â‚¬Ëœkeep an eye' on the ...
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Comment on agent fees
Satisfied with fees charged - they certainly earned their money on this one !
Was this helpful? Yes

“Chelsea Ryan and Christine Chaffey in the Property Management office ......”

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Dec 15,2014
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Chelsea
By: 'SamL'
Dec 15,2014
0 people found
this helpful
Chelsea Ryan and Christine Chaffey in the Property Management office in Hampton Hill have given us great service in the eight years that Chase Buchanan managed a property for us. They are professional, and have swiftly dealt with any maintenance and other issues. This has ...
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“Having dealt with Sophi at Chase Buchanan for a number ......”

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Jul 17,2013
Minithumbup
Sophi
By: 'Bachi'
Jul 17,2013
0 people found
this helpful
Having dealt with Sophi at Chase Buchanan for a number of years I can safely say that if it wasn't for her diligence, hard work and ability to solve problems without my input the letting of my properties in that area would have been a ...
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Was this helpful? Yes

“I just wanted to take this opportunity to thank you ......”

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Apr 18,2013
Minithumbup
Chelsea
By: 'Dunstan'
Apr 18,2013
0 people found
this helpful
I just wanted to take this opportunity to thank you and all at Chase Buchanan for being thoroughly professional and helpful during my tenancy. I especially wanted to thank you Chelsea for all your help during the 'no heating' months. I know you did all ...
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“I have rented through chase Buchanan for a year now ......”

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Jun 20,2012
Minithumbup
By: 'Olivia'
Jun 20,2012
0 people found
this helpful
I have rented through chase Buchanan for a year now and have felt the service has been great. I had a few teething problems when I first moved in but it was sorted within a couple of days. Always friendly and polite :-)...
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“Chase caused me endless grief during the time they managed ......”

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Jun 19,2012
Minithumbdown
By: 'Clearconscience'
Jun 19,2012
3 people found
this helpful
Chase caused me endless grief during the time they managed the property I rented. They were intrusive, charged me fees every chance they could get and were downright horrible. The sales people are 10 times worse - ruthless and generally thick - providing prospective buyers with ...
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Was this helpful? Yes
By: S Rome
Jun 20, 2012
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I have just read your review and I am very sorry to hear that you are not happy with the management service you recieved from Chase Buchanan. If you could be kind enough and let me know a little more either via email to [email protected] or by calling 020 8744 2888, so that I may look into this for you. Kind Regards, Stefanie Rome ...
No fees information available
Kindly note that legally, letting agents need to publish information about their tenancy fees, government-approved redress schemes and client money protection schemes on their website and on third party websites (on which agents are listed). For properties to lease/rent in England, agents need to keep this information up to date and precise on allAgents or specify within the property description.

Complaints Procedure

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Last updated at 5:06 PM 08/08/2019 by Manuela Bregiel

Awards won by Chase Buchanan, Hampton Hill TW12 1NJ



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