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    Kris Elgar
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    Chelsea Ryan
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    Kerry Detain
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    Sophie Goodlace
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    Abdul Miah
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    Ricky Bajwa
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    Stephen Crane
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    Christina Beckwith
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    Jenna McCann
Isleworth, in recent years has fast become one of the places to live in the immediate area. It has always been one of those hidden gems. In more recent times people have become aware of the locations convenience with fantastic road and railway links in and out of town. With eclectic properties ranging from Georgian townhouses on the banks of the River Thames to contemporary modern gated developments, there is something for everyone. We’ve worked hard to grow our market share in Isleworth over Read full description...the years and with our network of offices in the surrounding areas which have afforded us a reputation as a company that can achieve record prices along with a first class service. Please pop into the office and see what the team can do for you. Steven Crane, Sales Manager Abdul Miah, Lettings Manager
Chase Buchanan

7 Odeon Parade, 480 London Road Isleworth
Middlesex
TW7 4DE

020 8758 1755

Mar 21,2017
Minithumbup
By:
Mar 21,2017
0 people found
this helpful
I was really happy with both, Jenna as pur agent and Abdul with our documents. Very systematic and organised. Thank you for being approachable....
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Comment on agent fees
Good
Was this helpful? Yes
Mar 21,2017
Minithumbup
By:
Mar 21,2017
0 people found
this helpful
Jenna was superb, helpful and very professional. I thoroughly enjoyed communicating with her and meeting her. She was always available and ready to help or answer any queries I could possibly have....
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Comment on agent fees
Personally, I think the fees (I'm not sure if they are agent or agency fees) were quite high.
Was this helpful? Yes
Mar 02,2017
Minithumbup
By:
Mar 02,2017
1 people found
this helpful
Well, it was my first viewing and from the first moment I felt relaxed and confident. All of these good things were coming from Jenna, a pleasant, cheerful person! She did a very good job, even if we were, maybe, a little cheeky asking for a second viewing, but she didn't lose her smile and patience. Even if, finally, we found something different ( to another letting agency) she still called us to ask if everything is going well and if we need her help. Highly recommended!!! Well done, Jenna! Γ°...
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Comment on agent fees
Market price, so nothing to worry about!
Was this helpful? Yes
Feb 22,2017
Minithumbup
By:
Feb 22,2017
0 people found
this helpful
We are very happy with Jenna. She was professional , nice and very helpful. We would like to recommended her as a great agent....
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Feb 20,2017
Minithumbdown
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Feb 20,2017
0 people found
this helpful
Both Jenna and Abdul have been very professional; they have been very kind and have answered all my questions/requests really fast....
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Comment on agent fees
I must say that I find fees expensive. In fact, I have seen there is a "renewal fee". In 4 years living as a teenant is this country, I have never been asked to pay for renewing a tenancy contract. The fees are the only reason why my overall rating is not 5.
Was this helpful? Yes
Feb 17,2017
Minithumbup
By:
Feb 17,2017
0 people found
this helpful
We are very thankfull for Jenna, she was very profesionall, helpfull and open person. She explained to us eveything very clearly.;) We would like to thank her....
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Feb 17,2017
Minithumbup
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Feb 17,2017
0 people found
this helpful
I am very thankfull for Jenna. Jenna and Abdul were very profesionall, helpfull and answered all my questions. They explained everything clearly....
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Comment on agent fees
The agent's fee is ok, maybe it could be a bit cheaper.
Was this helpful? Yes
Feb 17,2017
Minithumbup
By:
Feb 17,2017
0 people found
this helpful
Abdul, assisted by Jenna, delivered a first class service. The market was slow and my property was equally as slow moving- both Abdul and Jenna kept me posted regularly and offered advice on how to proceed. Very professional, comprehensive and clearly well trained staff members. Thank you both...
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Comment on agent fees
Market rate
Was this helpful? Yes
Feb 15,2017
Minithumbdown
By:
Feb 15,2017
0 people found
this helpful
Very happy with service from Jenna and Abdul. Accommodated request to negotiate on fees and kept fully informed during process, successful in securing suitable tenants. Prompt in calling back and responding to questions. Very good customer service...
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Comment on agent fees
For London...not bad
Was this helpful? Yes
Feb 14,2017
Minithumbup
By:
Feb 14,2017
0 people found
this helpful
Many thanks to the team! I am very pleased with the service, quite professional and proactive too! I will recommend this Agent anytime....
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Comment on agent fees
Good
Was this helpful? Yes
Feb 13,2017
Minithumbup
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Feb 13,2017
0 people found
this helpful
After initially down valuing my property we agreed on a higher advertising figure and within weeks Chase Buchanan managed to secure a sale of my property. I have been kept up to date with the whole process so overall good experience with Steve & Kris. The only comment I would make is that some of the Saturday staff helping with viewings did not know much about the property they were showing but because Kris managed to secure a quick sale this was not a big issue. Overall good experience and ...
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Comment on agent fees
Chase Buchanan were the most flexible on their fees comparing with other agents in Isleworth so good value for money!
Was this helpful? Yes
Feb 02,2017
Minithumbup
By:
Feb 02,2017
0 people found
this helpful
I am grateful to Abdul for taking the initiative in contacting me about my property recently coming onto the market, albeit with another agent. His willingness to abide by my timescales resulted in a positive outcome. Jenna accompanied the prospective tenants on their first visit to the property and made some very positive comments about the condition of property, size, location etc. This was commented on by my previous tenant who told me that he had not witnessed such positive comments from rep...
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Comment on agent fees
No-one likes paying fees. I am content with the fees agreed with Abdul.
Was this helpful? Yes
Feb 01,2017
Minithumbup
By:
Feb 01,2017
0 people found
this helpful
Huge thank you to Jenna who helped us with all we needed to rent a property. She is very nice and friendly and made process of moving much easier. for us....
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Jan 28,2017
Minithumbup
By:
Jan 28,2017
0 people found
this helpful
Jenna & Abdul were very friendly, helpful and very efficient in helping finding our home. Minimal effort required from our side as they have handled it all for us. Very easy and stress free experience. Will definitely recommend to others....
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Comment on agent fees
Fees were reasonable and billed as expected
Was this helpful? Yes
Jan 18,2017
Minithumbup
By:
Jan 18,2017
0 people found
this helpful
We just completed a sale of a flat with sole agent CB Isleworth. They provided accurate cost estimate, found a buyer in very short time and have been proactive and helpful all the way through the sale, which wasn't completely straight forward. All this with the most competitive rate we got from agents in the area. Thank you!...
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Comment on agent fees
The best rate we got offered, very competitive.
Was this helpful? Yes
Dec 29,2016
Minithumbup
By:
Dec 29,2016
0 people found
this helpful
Both Jenna and Abdul were extremely helpful, efficient and friendly and went above and beyond to find us a property that we loved....
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Comment on agent fees
Good
Was this helpful? Yes
By: Chase Buchanan
Jan 03, 2017
View all comments (1)
Many thanks Abi, for posting your comments, we hope you will be very happy in your new home. Regards, Chase Buchanan ...
Dec 28,2016
Minithumbup
By:
Dec 28,2016
1 people found
this helpful
Very friendly and helpful staff. Showed us some great properties including our new home. Even when we had some issues they were quickly sorted out and our move went ahead smoothly....
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By: Chase Buchanan
Jan 03, 2017
View all comments (1)
Hi Tim, We are very happy to know that you found both Abdul & Jenna so friendly and hope you enjoy your new home. Regards, Chase Buchanan ...
Dec 16,2016
Minithumbup
By:
Dec 16,2016
1 people found
this helpful
I have been so impressed with the amazing work of Abdul & Jenna in helping us to secure the rental property we desperately wanted. They have been so supportive & conscientious in their efforts to help us & honestly couldn't have done more....
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Comment on agent fees
Entirely appropriate fee considering the work that was involved
Was this helpful? Yes
By: Chase Buchanan
Jan 03, 2017
View all comments (1)
Hi Claire, Many thanks for your lovely comments, we are very proud of our service and are pleased to hear that Abdul & Jenna found you a new home. Regards, Chase Buchanan ...
Dec 15,2016
Minithumbup
By:
Dec 15,2016
1 people found
this helpful
Abdul and Jenna were fantastic in securing tenants for us quickly. They were both extremely helpful, and easy to talk to. Pleasure to work with!...
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Comment on agent fees
Reasonable
Was this helpful? Yes
By: Chase Buchanan
Jan 03, 2017
View all comments (1)
Hi Priya, We are very pleased that you found Abdul & Jenna so helpful and thank you for taking the time to comment. Regards, Chase Buchanan, Isleworth Lettings ...
Dec 12,2016
Minithumbup
By:
Dec 12,2016
1 people found
this helpful
A very nice experience indeed. Sophie ensured that she was on top of everything right from the beginning to the end of the transaction. Timely responses and very professional attitude....
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Dec 09,2016
Minithumbup
By:
Dec 09,2016
1 people found
this helpful
Both were committed to finding me a new home and in a short space of time showed many different properties. I'm happy...
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Was this helpful? Yes
Dec 08,2016
Minithumbup
By:
Dec 08,2016
1 people found
this helpful
Both the above worked really hard to secure sale at the right price. Despite odd set back kept me informed at all times with honest feedback....
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Comment on agent fees
Competitive.
Was this helpful? Yes
Dec 01,2016
Minithumbup
By:
Dec 01,2016
1 people found
this helpful
I bought a house through Chase Buchanan then sold my old house through them, and their knowledge of the local market was absolutely first rate. I'm certain that I'd have had a much harder time with another agent, and they also gave us advice at every stage so that there were no nasty surprises. Kris handled our purchase and Sophie took care of our sale, but I also had help from several other members of the team and they were all helpful and communicative. Bonus points for using modern technology...
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Comment on agent fees
Reasonable fees, billed exactly as agreed in advance
Was this helpful? Yes
Nov 29,2016
Minithumbup
By:
Nov 29,2016
1 people found
this helpful
Throughout the process the two of them were extremely professional and courteous. Even when workmen delayed them, they were not stroppy or petulant which showed good temperament. They were efficient and punctual. Having had my property on the market for almost 10 weeks with no success, they were able to find a tenant within 4 days (2 of which were a weekend!)...
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Comment on agent fees
Great
Was this helpful? Yes
Nov 22,2016
Minithumbup
By:
Nov 22,2016
1 people found
this helpful
It took a while to let the property but of course this is the nature of letting and I can't doubt Abdul and his team in their efforts trying to let it quickly and to the right person. I was very impressed with the constant communication, something other agents elsewhere don't seem to consider. Many Thanks!...
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Comment on agent fees
Fees were good in the end.
Was this helpful? Yes
Nov 07,2016
Minithumbup
By:
Nov 07,2016
1 people found
this helpful
Jenna was very helpful in helping us find a suitable home for my parents who are relocating. She kept me up to date with new properties and was flexible in making appointments for viewings....
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Nov 03,2016
Minithumbup
By:
Nov 03,2016
1 people found
this helpful
Very pleased with the professional service I received from this Company and particularly the two staff I dealt with, Kerry Detain and Abdul Miah. Procedures were explained, appointments kept, phone calls/emails returned and I was kept full informed during the whole process of letting my Flat, which was complete in just a few days; very organised, professional service....
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Comment on agent fees
Fees are in line with other companies and are reasonable for the service received.
Was this helpful? Yes
Oct 28,2016
Minithumbup
By:
Oct 28,2016
1 people found
this helpful
I met Abdul when he came to value my property for renting and was immediately struck by his personable nature and clear communication of the important issues and fee's. I subsequently chose him and Chase Buchanan to market my property and was delighted with not only how they advertised it but also the speed with which they found a tennant willing to pay the full asking price (less than a week) Kerry spoke with me on the phone throughout and updated me with viewings appointments, feedback and ke...
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Comment on agent fees
Fee's were around the normal rates but they did bundle in rent guarantee and legal cover as well which was a bonus. They were never pushy and happy for you to shop around to get other services elsewhere if you wished which was nice and made me feel more confident they were looking after my interests.
Was this helpful? Yes
Oct 26,2016
Minithumbup
By:
Oct 26,2016
1 people found
this helpful
Abdul has been flexible and worked with me throughout the process. It hasn't been an easy chain and I have appreciated his advise and problem solving throughout. He could have been frustrated a number of times throughout the process but always looked to make a positive contribution and ultimately achieved a good outcome. My thanks to him for his patience and 'can do' attitude. Real customer service on this occasion, made the difference. Thank you....
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Comment on agent fees
Competitive.
Was this helpful? Yes
Oct 12,2016
Minithumbup
By:
Oct 12,2016
1 people found
this helpful
Kerry, our lettings negotiator, was absolutely fantastic and ensured a very positive experience and outcome. I would recommend her and the Isleworth team highly as she is the best estate agent we have ever worked with! She went above and beyond in ensuring our property was let extremely quickly to great tenants. Everyone at the Chase Concierge team was also brilliant and wonderfully supportive throughout our tenancy. If we return to the area, we will definitely be contacting Kerry to help in fin...
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Was this helpful? Yes
Areas covered
  • TW7
  • TW5
  • TW3
Advertise on
Services offered
  • Sales
  • Lettings
  • Block Management
  • Surveys
  • Conveyancing
  • Mortgage Advice
Valuation and Fee Performance
98% customers were satisfied with fees % accuracy of agent's valuations
Price range of properties reviewed
Sales
  • Min: Β£285,000
  • Max: Β£825,000

Letting
  • Min: Β£0
  • Max: Β£0

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Review statistics

From Landlords From Tenants From Vendors From Buyers Other
18 1 24 2 10 0 7 0 2 1
Kris Elgar - upload your photo Kris Elgar
5 reviews

About Kris No description set View full profile
Chelsea Ryan - upload your photo Chelsea Ryan
10 reviews

About Chelsea No description set View full profile
Kerry Detain - upload your photo Kerry Detain
20 reviews

About Kerry No description set View full profile
Sophie Goodlace - upload your photo Sophie Goodlace
10 reviews

About Sophie No description set View full profile
Abdul  Miah - no image available Abdul Miah
Lettings Manager
40 reviews

About Abdul No description set View full profile
Ricky  Bajwa - no image available Ricky Bajwa
Assistant Manager
5 reviews

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Stephen Crane - upload your photo Stephen Crane
3 reviews

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Christina Beckwith - no image available Christina Beckwith
0 reviews

About Christina No description set View full profile
Jenna McCann - no image available Jenna McCann
19 reviews

About Jenna No description set View full profile

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Last updated at 10:42 AM 30/08/2016 by Fiona Oakley

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Last updated at 10:42 AM 30/08/2016 by Fiona Oakley

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