• claim your profile
    Kris Elgar
  • claim your profile
    Chelsea Ryan
  • claim your profile
    Kerry Detain
  • claim your profile
    Sophie Goodlace
  • claim your profile
    Abul Miah
  • upload your photo
    Abdul Miah
  • upload your photo
    Ricky Bajwa
  • claim your profile
    Stephen Crane
  • upload your photo
    Christina Beckwith
  • upload your photo
    Jenna McCann
Isleworth, in recent years has fast become one of the places to live in the immediate area. It has always been one of those hidden gems. In more recent times people have become aware of the locations convenience with fantastic road and railway links in and out of town. With eclectic properties ranging from Georgian townhouses on the banks of the River Thames to contemporary modern gated developments, there is something for everyone. We’ve worked hard to grow our market share in Isleworth over Read full description...the years and with our network of offices in the surrounding areas which have afforded us a reputation as a company that can achieve record prices along with a first class service. Please pop into the office and see what the team can do for you. Steven Crane, Sales Manager Abdul Miah, Lettings Manager
Chase Buchanan

7 Odeon Parade, 480 London Road Isleworth
Middlesex
TW7 4DE

020 8758 1755

Dec 09,2016
Minithumbup
By:
Dec 09,2016
0 people found
this helpful
Both were committed to finding me a new home and in a short space of time showed many different properties. I'm happy...
read full review
Was this helpful? Yes
Dec 08,2016
Minithumbup
By:
Dec 08,2016
0 people found
this helpful
Both the above worked really hard to secure sale at the right price. Despite odd set back kept me informed at all times with honest feedback....
read full review
Comment on agent fees
Competitive.
Was this helpful? Yes
Dec 01,2016
Minithumbup
By:
Dec 01,2016
0 people found
this helpful
I bought a house through Chase Buchanan then sold my old house through them, and their knowledge of the local market was absolutely first rate. I'm certain that I'd have had a much harder time with another agent, and they also gave us advice at every stage so that there were no nasty surprises. Kris handled our purchase and Sophie took care of our sale, but I also had help from several other members of the team and they were all helpful and communicative. Bonus points for using modern technology...
read full review
Comment on agent fees
Reasonable fees, billed exactly as agreed in advance
Was this helpful? Yes
Nov 29,2016
Minithumbup
By:
Nov 29,2016
0 people found
this helpful
Throughout the process the two of them were extremely professional and courteous. Even when workmen delayed them, they were not stroppy or petulant which showed good temperament. They were efficient and punctual. Having had my property on the market for almost 10 weeks with no success, they were able to find a tenant within 4 days (2 of which were a weekend!)...
read full review
Comment on agent fees
Great
Was this helpful? Yes
Nov 22,2016
Minithumbup
By:
Nov 22,2016
0 people found
this helpful
It took a while to let the property but of course this is the nature of letting and I can't doubt Abdul and his team in their efforts trying to let it quickly and to the right person. I was very impressed with the constant communication, something other agents elsewhere don't seem to consider. Many Thanks!...
read full review
Comment on agent fees
Fees were good in the end.
Was this helpful? Yes
Nov 07,2016
Minithumbup
By:
Nov 07,2016
0 people found
this helpful
Jenna was very helpful in helping us find a suitable home for my parents who are relocating. She kept me up to date with new properties and was flexible in making appointments for viewings....
read full review
Was this helpful? Yes
Nov 03,2016
Minithumbup
By:
Nov 03,2016
0 people found
this helpful
Very pleased with the professional service I received from this Company and particularly the two staff I dealt with, Kerry Detain and Abdul Miah. Procedures were explained, appointments kept, phone calls/emails returned and I was kept full informed during the whole process of letting my Flat, which was complete in just a few days; very organised, professional service....
read full review
Comment on agent fees
Fees are in line with other companies and are reasonable for the service received.
Was this helpful? Yes
Oct 28,2016
Minithumbup
By:
Oct 28,2016
0 people found
this helpful
I met Abdul when he came to value my property for renting and was immediately struck by his personable nature and clear communication of the important issues and fee's. I subsequently chose him and Chase Buchanan to market my property and was delighted with not only how they advertised it but also the speed with which they found a tennant willing to pay the full asking price (less than a week) Kerry spoke with me on the phone throughout and updated me with viewings appointments, feedback and ke...
read full review
Comment on agent fees
Fee's were around the normal rates but they did bundle in rent guarantee and legal cover as well which was a bonus. They were never pushy and happy for you to shop around to get other services elsewhere if you wished which was nice and made me feel more confident they were looking after my interests.
Was this helpful? Yes
Oct 26,2016
Minithumbup
By:
Oct 26,2016
0 people found
this helpful
Abdul has been flexible and worked with me throughout the process. It hasn't been an easy chain and I have appreciated his advise and problem solving throughout. He could have been frustrated a number of times throughout the process but always looked to make a positive contribution and ultimately achieved a good outcome. My thanks to him for his patience and 'can do' attitude. Real customer service on this occasion, made the difference. Thank you....
read full review
Comment on agent fees
Competitive.
Was this helpful? Yes
Oct 12,2016
Minithumbup
By:
Oct 12,2016
0 people found
this helpful
Kerry, our lettings negotiator, was absolutely fantastic and ensured a very positive experience and outcome. I would recommend her and the Isleworth team highly as she is the best estate agent we have ever worked with! She went above and beyond in ensuring our property was let extremely quickly to great tenants. Everyone at the Chase Concierge team was also brilliant and wonderfully supportive throughout our tenancy. If we return to the area, we will definitely be contacting Kerry to help in fin...
read full review
Was this helpful? Yes
Oct 12,2016
Minithumbup
By:
Oct 12,2016
0 people found
this helpful
I was very lucky to have selected Chase Buchanan to help us find a flat in Isleworth. And I was luckier to have Kerry Detain as my agent as she knew exactly what my wife and I wanted after showing just one flat. Within a day, Kerry found us a wonderful 2 bedroom flat which I could not let go. So I applied for the flat. After submitting my application, Kerry and Abdul Miah worked brilliantly as a team, processed my application so efficiently, promptly yet thoroughly and professionally. I was a...
read full review
Was this helpful? Yes
Oct 11,2016
Minithumbup
By:
Oct 11,2016
0 people found
this helpful
Great communication from the staff. Lettings negotiator Kerry and her colleagues have been very helpful and happy to help from the beginning. Could not recommend this company highly enough....
read full review
Comment on agent fees
Very good fees in comparison to other Agent's I had contacted
Was this helpful? Yes
Oct 10,2016
Minithumbup
By:
Oct 10,2016
0 people found
this helpful
Abdul showed us a property in the TW7 area which we subsequently have rented. Abdul was professional, personable and helpful as well as engaging what our needs were/are....
read full review
Comment on agent fees
Comparable
Was this helpful? Yes
Sep 24,2016
Minithumbup
By:
Sep 24,2016
0 people found
this helpful
Despite the market being slow, Abdul and Kerry persevered and successfully secured a tenancy agreement. As always a very professional service given by a competent team. Regular updates from them were gratefully received....
read full review
Was this helpful? Yes
Sep 19,2016
Minithumbup
By:
Sep 19,2016
0 people found
this helpful
I met Mr. Abdul Miah in his office one year ago when I needed a Tenant for my property. He was extremely thorough in explaining every detail and I had no hesitation in accepting the Terms and conditions he offered. Throughout the year he has been very helpful in giving professional advise when needed. I have no doubt that I will most certainly approach him for future Tenants and recommend him to prospective Lanlords ....
read full review
Comment on agent fees
The Agent's fee was very reasonable.
Was this helpful? Yes
Sep 15,2016
Minithumbup
By:
Sep 15,2016
0 people found
this helpful
Kris was excellent from start to finish, always on hand, gave great advice, and I never felt pressure from him to do anything I didn't ever want to do. I am doing the equivalent to what he does here in the US, so totally understand the nature of the job, and Kris handled everything very well even during the some very challenging situations we encountered during the sale process. Top man...
read full review
Comment on agent fees
Good
Was this helpful? Yes
Sep 14,2016
Minithumbup
By:
Sep 14,2016
0 people found
this helpful
An absolutely excellent level of service from initial contact all the way through to concierge/ check in and follow up calls. Abdul, Kerry and the staff in concierge were polite, informed and remarkably helpful throughout. No hesitation in going back to them for help or future Lettings. Stars!...
read full review
Comment on agent fees
In line with competition.
Was this helpful? Yes
Sep 14,2016
Minithumbup
By:
Sep 14,2016
0 people found
this helpful
Before I had a viewing with Chase Buchanan, I had a few other viewings and almost all turned out to be quite bad (either the agencies seemed suspicious or the appartments were much worse than advertised). I had only three days total in London to find my new appartment and at the end of the second day, it felt a bit hopeless. Then the appartment Chase Buchanan presented to me saved me. It was high quality, close to my new job and they were able to arrange everything within just a few days and I c...
read full review
Comment on agent fees
Fees were low, very reasonable.
Was this helpful? Yes
Sep 08,2016
Minithumbup
By:
Sep 08,2016
0 people found
this helpful
Professional, punctual, user friendly and flexible through out the process. As a distressed case due to the failings of another agent Abdul and his team quickly let the flat and dealt with the eviction day of the previous tenant seamlessly. Enormously appreciated....
read full review
Comment on agent fees
Competitive and fair
Was this helpful? Yes
Sep 08,2016
Minithumbup
By:
Sep 08,2016
0 people found
this helpful
We dealt with Abdul and Kerry who were just brilliant. They were entirely professional and went the extra mile to ensure we were happy. They are not just professional but really nice people too who are easy to deal with, makes such a difference. If ever there was a glitch it was sorted out rapidly and efficiently...
read full review
Comment on agent fees
Ok. No issues
Was this helpful? Yes
Sep 02,2016
Minithumbup
By:
Sep 02,2016
1 people found
this helpful
I rented a flat last August in Isleworth dealing with Kerry. She was excellent in every aspect of her job. She made the setting up if the lease a very painless operation. When it came to me departing from the flat she made the departure a very simple and painless operation also. I can safely say she is an asset to Chase Buchanan by the way she does her job. During both the setting up of the lease and my departure I also dealt with Abul and he was also very helpful and easy to deal with....
read full review
Comment on agent fees
The fees were less than quoted by other agents and they were made very clear from the very start.
Was this helpful? Yes
Sep 02,2016
Minithumbup
By:
Sep 02,2016
1 people found
this helpful
Professional and friendly went out of their way to help us right up to when we moved in. Professionalism 2nd to none Thank you...
read full review
Comment on agent fees
Good
Was this helpful? Yes
Sep 02,2016
Minithumbup
By:
Sep 02,2016
0 people found
this helpful
I have been very happy with the marketing and sales service offered by CB. The staff have been unfailingly professional, helpful and efficient, and I have been kept informed at every step of the way. A last minute hitch was skillfully negotiated, and the outcome has been most satisfactory. I would certainly recommend them!...
read full review
Comment on agent fees
Broadly comparable with high street agents.
Was this helpful? Yes
Aug 31,2016
Minithumbup
By:
Aug 31,2016
0 people found
this helpful
I've dealt with Abdul over the last 3 years and I cannot fault the service that he has provided me in that time. My flat has always been let promptly and efficiently, and despite the fact that I have not signed up to the full Management Service, Abdul has always made it clear that he is ready and willing to help with anything as required. Most recently, I had some unexpected problems with my tenants, who wanted to terminate their contract early, and who had caused extensive interior damage to m...
read full review
Comment on agent fees
I think the 7% fee rate that I agreed with Abdul is fair. n.b. I paid 10% the first year, and have paid 7% thereafter.
Was this helpful? Yes
Aug 29,2016
Minithumbup
By:
Aug 29,2016
0 people found
this helpful
Very professional and diligent. Always get the job done. Always careful to select the right tenants for the right property...
read full review
Was this helpful? Yes
Aug 29,2016
Minithumbup
By:
Aug 29,2016
0 people found
this helpful
Excellent service from beginning to end. Kris kept us well informed. Reliable and friendly. Would definitely do business with him again...
read full review
Was this helpful? Yes
Aug 27,2016
Minithumbup
By:
Aug 27,2016
0 people found
this helpful
Having dealt with a number of agents in the past, I found Abdul to be helpful and knowledgeable about the area and process, which most agents lack. I was kept informed throughout, and we had a swift move in and checkout in the timescales we required due to purchasing a new home. Thank you Abdul...
read full review
Comment on agent fees
Average
Was this helpful? Yes
Aug 26,2016
Minithumbdown
By:
Aug 26,2016
0 people found
this helpful
Kerry and the team at Chase Buchanan have been very kind and helpful. Professional service. Thank you for your help....
read full review
Was this helpful? Yes
Aug 24,2016
Minithumbup
By:
Aug 24,2016
0 people found
this helpful
We bought our family home through Ricky at Chase Buchanan in Isleworth and cannot thank him enough for the outstanding service he gave us. From start to finish Ricky went that extra mile to find our ideal home and the house he sold us was one that we had our eye on for years but had never come to the market. Ricky explained that he would write to the owners and express interest in buying on our behalf. Surprisingly they responded and decided that they were interested in a move, and before we kn...
read full review
Was this helpful? Yes
Aug 24,2016
Minithumbup
By:
Aug 24,2016
0 people found
this helpful
Sophie was great to work with. She was responsive, patient and skillful at balancing the needs of both buyer and seller. We would definitely work with her again....
read full review
Was this helpful? Yes
Areas covered
  • TW7
  • TW5
  • TW3
Advertise on
Services offered
  • Sales
  • Lettings
  • Block Management
  • Surveys
  • Conveyancing
  • Mortgage Advice
Valuation and Fee Performance
100% customers were satisfied with fees % accuracy of agent's valuations
Price range of properties reviewed
Sales
  • Min: £285,000
  • Max: £825,000

Letting
  • Min: £0
  • Max: £0

NAEA ARLA


Review statistics

From Landlords From Tenants From Vendors From Buyers Other
15 0 13 1 8 0 6 0 1 1
Kris Elgar - upload your photo Kris Elgar
4 reviews

About Kris No description set View full profile
Chelsea Ryan - upload your photo Chelsea Ryan
10 reviews

About Chelsea No description set View full profile
Kerry Detain - upload your photo Kerry Detain
20 reviews

About Kerry No description set View full profile
Sophie Goodlace - upload your photo Sophie Goodlace
8 reviews

About Sophie No description set View full profile
Abul Miah - upload your photo Abul Miah
12 reviews

About Abul No description set View full profile
Abdul  Miah - no image available Abdul Miah
Lettings Manager
13 reviews

About Abdul No description set View full profile
Ricky  Bajwa - no image available Ricky Bajwa
Assistant Manager
5 reviews

About Ricky No description set View full profile
Stephen Crane - upload your photo Stephen Crane
2 reviews

About Stephen No description set View full profile
Christina Beckwith - no image available Christina Beckwith
0 reviews

About Christina No description set View full profile
Jenna McCann - no image available Jenna McCann
2 reviews

About Jenna No description set View full profile

Job vacancies

Please see a list of jobs available

Fees

No fees set.
Last updated at 10:42 AM 30/08/2016 by Fiona Oakley

Complaints Procedure

No procedure set.
Last updated at 10:42 AM 30/08/2016 by Fiona Oakley

Branch rankings


Overall

Estate Agents Rankings

Letting Agents Rankings

Opening hours



Find the Best Agent to
Buy, Sell or Rent Property



.