Chase Buchanan - Isleworth, , TW7

84 reviews 4.9/5 rating
  • 94% valuation accuracy
  • 95% recommend
  • 98% fee satisfaction
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    Kris Elgar
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    Chelsea Ryan
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    Kerry Detain
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    Sophie Goodlace
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    Abdul Miah
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    Ricky Bajwa
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    Stephen Crane
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    Christina Beckwith
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    Jenna McCann
Isleworth, in recent years has fast become one of the places to live in the immediate area. It has always been one of those hidden gems. In more recent times people have become aware of the locations convenience with fantastic road and railway links in and out of town. With eclectic properties ranging from Georgian townhouses on the banks of the River Thames to contemporary modern gated developments, there is something for everyone. We�ve worked hard to grow our market share in Isleworth ov Read full description...er the years and with our network of offices in the surrounding areas which have afforded us a reputation as a company that can achieve record prices along with a first class service. Please pop into the office and see what the team can do for you. Steven Crane, Sales Manager Abdul Miah, Lettings Manager
Chase Buchanan

7 Odeon Parade, 480 London Road Isleworth
Middlesex
TW7 4DE

020 8758 1755
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Jun 10,2017
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Abdul Miah
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Jun 10,2017
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I have rented my property with Chase Buchanan and the service I received from Jenna and Abdul was very good. I previously had a terrible experience with a letting agent so I was very weary of trusting another one but they were both very patient with me as I decided on which agent to go with and took the time to explain everything in detail. I would recommend them to any other landlords. Hopefully the tenancy will go smoothly....
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Comment on agent fees
The fees are slightly high compared to other agents but I feel you do get slightly more for your money from Chase Buchanan.
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By: Chase Buchanan
Jun 15, 2017
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Hi, Thank you ever so much for your great review for Chase Buchanan Isleworth. It is great to hear that you felt fully supported by Abdul and Jenna throughout your letting process and that you would recommend us to other landlords. We look forward to further assisting you, thanks again. ...
Jun 09,2017
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Jenna McCann
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Jun 09,2017
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We were only in the area by chance and as soon as Jenna spoke to me on the phone she was more than helpful - extremely friendly in fact. She took notice of what we wanted and within a couple of hours we were meeting her to view a property she suggested. We knew instantly she had got it right for us - we are so excited to move into the property. Jenna has been extremely efficient, friendly and knowledgeable throughout and I am so appreciative and thankful!...
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By: Chase Buchanan
Jun 15, 2017
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Hi Abigail, What a lovely review! We're so glad that you felt Jenna 'got it right' and found you a perfect property in no time. We wish you every happiness in your new home! ...
Jun 08,2017
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Abdul Miah
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Jun 08,2017
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We recently had the pleasure of working with Ms Jenna McCann and Mr Abdul Miah when looking for our house/flat. From day 1, Jenna was extremely responsive and had great suggestions for houses and flats to view based on what we were looking for. All throughout the negotiations and closing Jenna and Abdul were there quickly handling any issues that may have risen. If the time ever comes when I will be looking for a new home, there isn't any question on who my Realtor will be! :)...
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Comment on agent fees
Fees are quite high, but acceptable
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By: Chase Buchanan
Jun 15, 2017
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Hi Milena, Thanks a lot for your review. It's wonderful to hear how responsive Jenna and Abdul were to your queries and needs and fantastic to know that you will return to us if necessary. We wish you every happiness in your new home! ...
Jun 08,2017
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Jenna McCann
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Jun 08,2017
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Very pleased with the agency. Jenna was very helpful, kind and did her best to satisfy our needs. Pictures from agency website did reflect current house condition we were shown which is not obvious when i compare other agencies. We are still waiting for moving day but i do believe all will go smoothly as it was at the first day when we met Jenna....
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Comment on agent fees
Little high comparing other agencies but affordable
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By: Chase Buchanan
Jun 15, 2017
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Hi Mateusz, Thank you for your review. Its great to hear that you found Jenna helpful and kind throughout your process. We wish you all the best in your new home. ...
Jun 08,2017
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Abdul Miah
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Jun 08,2017
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We recently had the pleasure of working with Ms Jenna McCann and Mr Abdul Miah when looking for our house/flat. Jenna was extremely friendly and helpful and knew exactly what we was looking for. All throughout the negotiations and closing Jenna and Abdul were there quickly handling any issues that may have risen. When the time comes and we need another property the we will be wanting to use them again....
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Comment on agent fees
For the speed of resolving issues and getting back to me, I think they are good.
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By: Chase Buchanan
Jun 15, 2017
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Dear Mr Bell, Thank you for taking the time to write a review. Its great to hear that you had such a good experience that you would use us again. We hope you are very happy in your new home. ...
May 10,2017
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Christina Beckwith
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May 10,2017
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Chase have done a superb job of marketing my property. It was sold within two weeks. They were very professional and kept me informed at every step of the process. In particular, Ricky Bajwa went above and beyond to ensure the best possible result. Christina also did a fabulous job ensuring it achieved the best outcome. I recommend the team at Chase to any potential buyer or seller as I found them to be excellent and driven by results....
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Comment on agent fees
Good
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By: Chase Buchanan
May 11, 2017
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Thank you ever so much for your kind review Mr Singh. We are delighted that your property was sold quickly to suit your needs and that you felt fully informed throughout the process. If we can be of any assistance in the future, please do not hesitate to get in touch! ...
May 10,2017
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Abdul Miah
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May 10,2017
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We are extremely pleased with the service we received from Chase Buchanan. From the day of viewing till move in, everthing was taken cared of in orderly manner. Extremely good service! Super highly recommended. Keep up the the brilliant work!...
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Comment on agent fees
Good
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By: Chase Buchanan
May 10, 2017
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Hi Saqib, Thank you so much for your glowing review of Chase Buchanan Isleworth. It is great to hear that the process what smooth for you from start to finish. Should you need any assistance again please do not hesitate to get in touch! ...
May 09,2017
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Jenna McCann
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May 09,2017
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I was very happy with the service offered from Chase. Jenna was extremely friendly and helpful considering this is my first time renting....
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good
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By: Chase Buchanan
May 10, 2017
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Hi, Thank you for your review of Chase Buchanan Isleworth, in particular your kind words about Jenna. We are so glad she helped you find a property and ease the daunting process of renting for the first time! Should you need any help again please do not hesitate to get in touch! ...
May 03,2017
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Jenna McCann
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May 03,2017
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From the first contact to the final process Abul has been excellent, the service he has provided has been excellent, very happy....
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Comment on agent fees
Reasonable
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By: Chase Buchanan
May 03, 2017
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Hi Nick, Thank you ever so much for your review. We are delighted that you are happy with the service you received from us. Should you need our help again please do not hesitate to get in touch! ...
Apr 27,2017
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Apr 27,2017
1 people found
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Abdul was very helpfull and friendly. Provided all the relevant informations.he helped me to find my house within a day as I need to move asap....
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By: Chase Buchanan
May 02, 2017
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Hi, We are delighted that Abdul helped you find a property so quickly and that you felt fully informed by Abdul's professional advice. We look forward to helping you again in the future. ...
Apr 25,2017
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Jenna McCann
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Apr 25,2017
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Abdul was very courteous and made it very easy for us from initially looking at different properties to then helping us through the process in a helpful and friendly manner. He has always been a phone call away and would deffinetly recommend....
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Comment on agent fees
Agent fees higher than average
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By: Chase Buchanan
May 02, 2017
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Thank you very much for your review. It is great to hear that Abdul supported you throughout the whole process. Should you need any further assistance please do not hesitate to contact us! ...
Apr 20,2017
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Jenna McCann
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Apr 20,2017
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Abdul and Jenna were brilliant. Jenna sent me properties in a timely mannner which were suitable, and really helped me when I found one we were really interested in. Abdul supported us through the offer process, he was extremely fair and efficient, and I really appreciate the support he gave me and my partner. I also appreciate the help from the staff member who showed us round - Thank you!...
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Comment on agent fees
Fair price of fees.
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By: Chase Buchanan
May 02, 2017
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Hi, Thank you ever to much for writing us a review. It really is great to hear that you felt fully supported throughout your whole letting process. Please do not hesitate to contact us should you need our help again! ...
Apr 19,2017
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Stephen Crane
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Apr 19,2017
1 people found
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I've always found that I either love or hate estate agents. Thankfully the gang at chase Buchanon in Isleworth fall into the latter category. Kris is a good guy. Courteous, professional with good interpersonal skills. The sale took ages but I always felt I was being dealt with well. I've even recommended them to a friend who has instructed them too. A refferal scheme might be a good idea guys!!!...
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Average
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By: Chase Buchanan
May 02, 2017
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Hi Derek, We really appreciate your feedback. It's great to hear that you felt fully updated throughout the process and we are thankful for the recommendation to your friend - that speaks for itself! Should you need any assistance in the future please do not hesitate to get in touch! ...
Apr 19,2017
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Ricky Bajwa
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Apr 19,2017
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Just sold my house in Isleworth thanks to the help and support from Ricky at Chase. We had an amazing number of viewings with at least 3 providing offers so had a choice of buyers. Great service all the way through the process, many thanks for all you help...
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Comment on agent fees
Fees work ok and held there price from first valuation to putting on the market which was great
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By: Chase Buchanan
May 02, 2017
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Hi, Thank you so much for your feedback regarding your experience with Chase Buchanan. If we can be of any assistance in the future please do not hesitate to get in touch! ...
Apr 16,2017
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Abdul Miah
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Apr 16,2017
1 people found
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Both Jenna and Abdul were very courteous, helpful and quick to reply to any queries both via the phone or email....
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Comment on agent fees
Fees are reasonable and all outlined in advance
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By: Chase Buchanan
Apr 18, 2017
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Hi, Thank you for your feedback. We really appreciate you taking the time to write a review and look forward to assisting you again in the future. ...
Apr 10,2017
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Abdul Miah
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Apr 10,2017
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Very happy with the service from both Jenna and Abdul. I will use again to let properties in the future....
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Comment on agent fees
as requested
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By: Chase Buchanan
May 02, 2017
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Hi Robin, Thanks a lot for your comment. It's great to hear that you were happy with the service you received and we look forward to working with you again. ...
Apr 10,2017
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Jenna McCann
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Apr 10,2017
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I have been letting a 2 bed flat in Isleworth with Chase for a number of years after the tenancy of a very good tenant from a rival agency finished The lettings manager, Abdul Miah, managed to fnd even better tenants when the existing tenants service slipped through the loss of a key person. Unfortunately the new tenants lease has now ended however once again Abdul and his colleague Jenna have managed to let to seemingly good people through a single open day. Although I am not a full time prope...
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Comment on agent fees
Fee's are reasonable and proportionate
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By: Chase Buchanan
May 02, 2017
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Hi Sanjay, Thank you ever so much for taking the time to give us feedback. It is great to hear that Isleworth lettings have been a great support to you time and time again and hope to continue helping you find suitable tenants in the future. ...
Mar 24,2017
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Abdul Miah
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Mar 24,2017
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Absolutely great! We found both Jenna and Abdul to be very helpful and pleasant to deal with in securing our next rental property! We would definitely use them again....
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Mar 21,2017
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Abdul Miah
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Mar 21,2017
1 people found
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I was really happy with both, Jenna as pur agent and Abdul with our documents. Very systematic and organised. Thank you for being approachable....
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Good
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Mar 21,2017
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Jenna McCann
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Mar 21,2017
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Jenna was superb, helpful and very professional. I thoroughly enjoyed communicating with her and meeting her. She was always available and ready to help or answer any queries I could possibly have....
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Comment on agent fees
Personally, I think the fees (I'm not sure if they are agent or agency fees) were quite high.
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Mar 02,2017
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Mar 02,2017
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Well, it was my first viewing and from the first moment I felt relaxed and confident. All of these good things were coming from Jenna, a pleasant, cheerful person! She did a very good job, even if we were, maybe, a little cheeky asking for a second viewing, but she didn't lose her smile and patience. Even if, finally, we found something different ( to another letting agency) she still called us to ask if everything is going well and if we need her help. Highly recommended!!! Well done, Jenna! ð...
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Comment on agent fees
Market price, so nothing to worry about!
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Feb 22,2017
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Abdul Miah
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Feb 22,2017
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We are very happy with Jenna. She was professional , nice and very helpful. We would like to recommended her as a great agent....
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Feb 20,2017
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Abdul Miah
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Feb 20,2017
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Both Jenna and Abdul have been very professional; they have been very kind and have answered all my questions/requests really fast....
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Comment on agent fees
I must say that I find fees expensive. In fact, I have seen there is a "renewal fee". In 4 years living as a teenant is this country, I have never been asked to pay for renewing a tenancy contract. The fees are the only reason why my overall rating is not 5.
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Feb 17,2017
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Abdul Miah
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Feb 17,2017
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We are very thankfull for Jenna, she was very profesionall, helpfull and open person. She explained to us eveything very clearly.;) We would like to thank her....
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Feb 17,2017
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Feb 17,2017
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I am very thankfull for Jenna. Jenna and Abdul were very profesionall, helpfull and answered all my questions. They explained everything clearly....
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Comment on agent fees
The agent's fee is ok, maybe it could be a bit cheaper.
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Feb 17,2017
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Feb 17,2017
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Abdul, assisted by Jenna, delivered a first class service. The market was slow and my property was equally as slow moving- both Abdul and Jenna kept me posted regularly and offered advice on how to proceed. Very professional, comprehensive and clearly well trained staff members. Thank you both...
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Comment on agent fees
Market rate
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Feb 15,2017
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Abdul Miah
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Feb 15,2017
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Very happy with service from Jenna and Abdul. Accommodated request to negotiate on fees and kept fully informed during process, successful in securing suitable tenants. Prompt in calling back and responding to questions. Very good customer service...
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Comment on agent fees
For London...not bad
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Feb 14,2017
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Jenna McCann
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Feb 14,2017
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Many thanks to the team! I am very pleased with the service, quite professional and proactive too! I will recommend this Agent anytime....
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Good
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Feb 13,2017
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Kris Elgar
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Stephen Crane
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Feb 13,2017
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After initially down valuing my property we agreed on a higher advertising figure and within weeks Chase Buchanan managed to secure a sale of my property. I have been kept up to date with the whole process so overall good experience with Steve & Kris. The only comment I would make is that some of the Saturday staff helping with viewings did not know much about the property they were showing but because Kris managed to secure a quick sale this was not a big issue. Overall good experience and ...
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Comment on agent fees
Chase Buchanan were the most flexible on their fees comparing with other agents in Isleworth so good value for money!
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Feb 02,2017
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Abdul Miah
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Feb 02,2017
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I am grateful to Abdul for taking the initiative in contacting me about my property recently coming onto the market, albeit with another agent. His willingness to abide by my timescales resulted in a positive outcome. Jenna accompanied the prospective tenants on their first visit to the property and made some very positive comments about the condition of property, size, location etc. This was commented on by my previous tenant who told me that he had not witnessed such positive comments from rep...
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Comment on agent fees
No-one likes paying fees. I am content with the fees agreed with Abdul.
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Areas covered
  • TW7
  • TW5
  • TW3
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Services offered
  • Sales
    •
  • Lettings
    •
  • Block Management
  • Surveys
  • Conveyancing
  • Mortgage Advice
Valuation and Fee Performance
98% customers were satisfied with fees 94% accuracy of agent's valuations
Price range of properties reviewed
Sales
  • Min: £285,000
  • Max: £825,000

Letting
  • Min: £0
  • Max: £0

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Review statistics

From Landlords From Tenants From Vendors From Buyers Other
21 1 36 2 14 0 7 0 2 1
Kris Elgar - upload your photo Kris Elgar
 6 reviews

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Chelsea Ryan - upload your photo Chelsea Ryan
 11 reviews

About Chelsea No description set View full profile
Kerry Detain - upload your photo Kerry Detain
 20 reviews

About Kerry No description set View full profile
Sophie Goodlace - upload your photo Sophie Goodlace
 11 reviews

About Sophie No description set View full profile
Abdul Miah - no image available Abdul Miah
Lettings Manager 52 reviews

About Abdul No description set View full profile
Ricky Bajwa - no image available Ricky Bajwa
Assistant Manager 7 reviews

About Ricky No description set View full profile
Stephen Crane - upload your photo Stephen Crane
 4 reviews

About Stephen No description set View full profile
Christina Beckwith - no image available Christina Beckwith
 1 reviews

About Christina No description set View full profile
Jenna McCann - no image available Jenna McCann
 33 reviews

About Jenna No description set View full profile
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Fees

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Last updated at 10:42 AM 30/08/2016 by Fiona Oakley

Complaints Procedure

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Last updated at 10:42 AM 30/08/2016 by Fiona Oakley

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Opening hours


  • Monday: 08:45 - 18:30
  • Tuesday: 08:45 - 18:30
  • Wednesday: 08:45 - 18:30
  • Thursday: 08:45 - 18:30
  • Friday: 08:45 - 18:00
  • Saturday: 09:30 - 16:30
  • Sunday: Closed

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