Chase Buchanan - Isleworth, TW7

131 reviews 4.9/5 rating
  • 90% valuation accuracy
  • 95% recommend
  • 94% fee satisfaction
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    Kris Elgar
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    Chelsea Ryan
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    Sophie Goodlace
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    Abdul Miah
  • Ricky Bajwa
    Ricky Bajwa
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    Stephen Crane
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    Jenna McCann
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    Sarita
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    Sarita Hayer
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    Robert Dawson
Isleworth, in recent years has fast become one of the places to live in the immediate area. It has always been one of those hidden gems. In more recent times people have become aware of the locations convenience with fantastic road and railway links in and out of town. With eclectic properties ranging from Georgian townhouses on the banks of the River Thames to contemporary modern gated developments, there is something for everyone. We�ve worked hard to grow our market share in Isleworth ov Read full description...er the years and with our network of offices in the surrounding areas which have afforded us a reputation as a company that can achieve record prices along with a first class service. Please pop into the office and see what the team can do for you. Steven Crane, Sales Manager Abdul Miah, Lettings Manager
Chase Buchanan

7 Odeon Parade, 480 London Road Isleworth
Middlesex
TW7 4DE

020 8758 1755
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Properties for Sale
Properties to Rent

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“ Very efficient throughout... ”

Apr 25,2018
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Jenna McCann
By: 'Hillcawthorne'
Apr 25,2018
0 people found
this helpful
We were coming from overseas to restart our lives in the UK and therefore this added complexities. However, Jenna handled these like a pro - she was happy to communicate with us by email throughout and be flexible in viewing times (and even got there ...
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By: Chase Buchanan
Apr 25, 2018
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Hi, Thank you very much for your lovely review. It's fantastic to know that Jenna's updates and professionalism helped make the whole process of moving to the UK that much easier. Should you need any further assistance please do not hesitate to contact us! ...

“ Great service... ”

Apr 24,2018
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Jenna McCann
By: 'Winston'
Apr 24,2018
0 people found
this helpful
Jenna is very efficient. She's always quick and informative on updating the situation. I founds dealing with her is very pleasant....
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By: Chase Buchanan
Apr 25, 2018
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Hi Winston, Thank you for your lovely comments about Jenna. We're glad we could assist you with letting your property. Should you need any further assistance please do not hesitate to contact us! ...

“ Efficient and responsive... ”

Apr 17,2018
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Abdul Miah
By: 'Julia'
Apr 17,2018
0 people found
this helpful
Very positive experience. They just get things done quickly and efficiently. Feel reassured to have them to look after my house. Happy landlord here!...
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Comment on agent fees
Not the cheapest, but worth it.
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By: Chase Buchanan
Apr 17, 2018
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Hi Julia, Thanks a lot for your review. It's great to hear that you feel reassured being looked after by us! If you need anything at all please do not hesitate to contact us. Thanks again. ...

“ Fast acting and good communication... ”

Mar 20,2018
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Jenna McCann
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Sarita
By: 'Aman'
Mar 20,2018
0 people found
this helpful
Thank you to Sarita and Jenna who were very helpful with flat viewings. You communicated with me everyday & kept me up to date. You organised so many viewings and came across as organised and conscientious. Thank you....
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By: Chase Buchanan
Mar 24, 2018
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Hi Aman, Thank you very much for taking the time to leave a review. We are happy to hear that you received such a great service from our lettings team. Should you need any further assistance please do not hesitate to get in touch! ...
Mar 15,2018
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Sarita Hayer
By: 'Sam'
Mar 15,2018
0 people found
this helpful
Whilst looking to relocate, we got in contact with Chase Buchanan about several properties. Sarita initially dealt with us and was approachable and extremely helpful on the get-go. From taking our initial enquiry about one property, she then arranged for us to view 3 properties in ...
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By: Chase Buchanan
Mar 24, 2018
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Hi Sam, Thanks a lot for your review. It's great to hear that Sarita assisted you so well with your search and that it was stress free for you! We wish you every happiness in your new home and should you need any further assistance please do not hesitate to contact us. ...
Mar 04,2018
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Jenna McCann
By: 'SHARMILA'
Mar 04,2018
1 people found
this helpful
Really pleased with the interaction with Jenna in finding us tenants in the usually dull time of Christmas. Thanks very much!!...
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By: Chase Buchanan
Mar 14, 2018
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Dear Sharmila, We are glad to hear that Jenna found you your tenants and thank you for posting your review. Hope to be of service again next time. Warm regards, Chase Buchanan ...
Mar 01,2018
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Sarita Hayer
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Abdul Miah
By: 'EV'
Mar 01,2018
1 people found
this helpful
Absolutely pleased with Chase to have gone through another wonderful experience finding a second rental property. Many thanks Sarita for helping us find a good one in a very short time. We are happy to move in our new home....
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By: Chase Buchanan
Mar 14, 2018
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Hi EV, We are very pleased to hear that you have used Chase Buchanan again and are happy with your new home. Many thanks for posting your 5 star review and if you need us again, please let us know. Kind regards, Chase Buchanan ...
Mar 01,2018
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Sarita Hayer
By: 'Fahad'
Mar 01,2018
1 people found
this helpful
Sarita was helpful, approachable, and easy to get along with when first encountering her. Initially, we rang to book an appointment for one property and she then recommended other properties based on location and price range. She allowed for us to meet her with a ...
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By: Chase Buchanan
Mar 14, 2018
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Hi Fahad Thank you very much for taking the time to comment on your recent experience with Sarita, we are really pleased to hear that she found you your new home and made the process stress free for you. We hope you are enjoying it and if you need us again, we would be delighted to help. Warm regards, Chase Buchanan ...
Mar 01,2018
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Sarita Hayer
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Abdul Miah
By: 'Vinod'
Mar 01,2018
1 people found
this helpful
Thanks Sarita - Proactive, Helpful and to the point. ! We had been associated with Chase for almost 3 years now and you guys are brilliant. Thanks...
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Comment on agent fees
Nope, i feel there should be some consideration for existing clients vs new clients.. we had to pay same processing fee every-time
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By: Chase Buchanan
Mar 15, 2018
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Hi Vinod, Thank you for your review and I am pleased to hear Sarita was proactive and helpful. It is also great to hear that we have helped secure you another home and in relation to our fees I have taken on board your comments and it has been duly noted. Please understand we do get a lot of our existing tenants stay and upsize with us and we have to be seen to be fair and continuous throughout and we do really appreciate your continued custom. You of course will receive the same high level ...
Feb 21,2018
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Abdul Miah
By: 'Karen'
Feb 21,2018
0 people found
this helpful
Excellent service as always but didn't get constant updates apart from that , am very happy. Thank you very much...
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Comment on agent fees
Goodish
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By: Chase Buchanan
Mar 14, 2018
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Hi Karen, Thanks for your kind review, it's good to hear that you found the service excellent from Abdul and we would be delighted to help again in the future. Warm regards, Chase Buchanan ...
Feb 20,2018
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Jenna McCann
By: 'Carol Roberts'
Feb 20,2018
0 people found
this helpful
Jenna, thanks for all your hard work to help us find our next rental property. Fantastic job, we certainly felt that you always went the extra mile to look out for us....
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Comment on agent fees
The agents fees were reasonable given the service we received, but we felt very let down by the concierge service and the confusion that ensued when the contract was drawn up in 2 separate names with 2 separate fees being required to be paid. This was frustrating and caused us endless discussions with the concierge team which need not have been required had Chase Buchanan issued us with a standard joint contract.
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By: Megan Lunn
Feb 20, 2018
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Hi Carol, Thank you for your feedback. I'm sorry to hear you were dissatisfied with the service you received from my department. I've had a look into your concerns here with the team – the contract you received is jointly & severally liable however was sent out once to each named individual as we require each party to sign the contract. The fee for the contract was split equally between the named parties as standard practice – I'm sorry this caused confusion but we are able to change ...
Feb 20,2018
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Jenna McCann
By: 'Dayo'
Feb 20,2018
1 people found
this helpful
Excellent service as usual and Jenna was consistent and gave a professional service. Good service, constant updates, all round good job...
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Comment on agent fees
Good fee as usual
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By: Chase Buchanan
Feb 20, 2018
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Hi Dayo, Thanks a lot for leaving your review. It's great to hear that you felt you received a great service from Jenna and felt supported throughout the process. Should you need any further assistance please do not hesitate to contact us! ...
Feb 06,2018
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Abdul Miah
By: 'Graham'
Feb 06,2018
1 people found
this helpful
Process was quick and painless and rental was achieved extremely quickly. At all times the approach was professional. Local knowledge and pricing was on the mark....
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Comment on agent fees
Agreed Agents Fees were fine.
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By: Chase Buchanan
Feb 08, 2018
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Hi Graham, Thank you for your review. I am so glad that the rental process was quick and painless and that you were very happy with the service you received. Should you need any further assistance please do not hesitate to contact us! ...
Jan 31,2018
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Jenna McCann
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Abdul Miah
By: 'M.M.'
Jan 31,2018
0 people found
this helpful
Thanks for helping us find our simple and spacious accommodation. Wishing all the best for your agency. And Cheers mate!...
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By: Chase Buchanan
Feb 05, 2018
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Hi, Thank you for leaving us a great review, we wish you every happiness in your new home! ...
Jan 29,2018
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Abdul Miah
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Sarita Hayer
By: 'Pavlo&Irina'
Jan 29,2018
1 people found
this helpful
Absolutely proffesional and diligent team.Very good service,extremely helpful and friendly advisors.Thank you very much Abdul and Sarita!Would recommend....
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By: Chase Buchanan
Jan 30, 2018
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Hi, Thank you very much for your lovely comments. We're glad that Abdul and Sarita supported you throughout the process and that you would recommend us. Should you need anything please do not hesitate to contact us. ...
Jan 29,2018
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Jenna McCann
By: 'giacomo'
Jan 29,2018
1 people found
this helpful
thanks jenna for always being patient with me I'm sorry for the ignorance of the rules of london thanks again for everything by all my family...
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Comment on agent fees
very good
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By: Chase Buchanan
Jan 30, 2018
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Hi Giacomo, Thank you for your review and I'm glad we could assist you with the daunting process of renting in the area for the first time. Should you have any further questions please do not hesitate to contact us. ...
Jan 28,2018
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Jenna McCann
By: 'Irina'
Jan 28,2018
1 people found
this helpful
Jenna has been very helpful and proactive. She took care of all necessary arrangements to find good tenants for my rental property. Friendly and approachable, Jenna has exceeded all expectations....
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Comment on agent fees
Very good, competitive.
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By: Chase Buchanan
Jan 30, 2018
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Hi Irina, We really appreciate you taking the time to leave a review and its fantastic to know you were more than happy with the service you received. Should you need anything else please do not hesitate to contact us! ...
Jan 26,2018
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Jenna McCann
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Abdul Miah
By: 'Rebecca'
Jan 26,2018
1 people found
this helpful
I had an extremely positive experience with chase. Jenna went above and beyond and was always happy to answer my questions. I would absolutely recommend chase and I can't thank them enough for finding the right home for me and my family....
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By: Chase Buchanan
Jan 30, 2018
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Hi Rebecca, Thank you so much for your lovely comments, its great to hear that you had such a positive experience with Jenna and we found you a home suited to you and your family. Should you need any assistance in the future please do not hesitate to contact us! ...
Jan 25,2018
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Abdul Miah
By: 'Maria'
Jan 25,2018
1 people found
this helpful
I had a very rewarding expirence with Chase Buchanan. I apreciate Abdul hard work and commitment to finding tenants and helping me with any issues as a landlord, always honest. I highly recommend and I will use it in the future....
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By: Chase Buchanan
Jan 26, 2018
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Hi Maria, Thank you very much for your review. It's great to hear that Abdul of course supported you throughout the process and that you would use us again. Should you need anything in the meantime please do not hesitate to contact us! ...
Jan 18,2018
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Abdul Miah
By: 'Peter Sherwen'
Jan 18,2018
2 people found
this helpful
I was very pleased to meet Abdul and to receive his friendly and professional advice about the lettings process and to secure the tenancy I was looking for...
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Comment on agent fees
n/a
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By: Chase Buchanan
Jan 19, 2018
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Hi Mr Sherwen, Thank you for taking the time to write a review. It's great to hear that you felt supported throughout the rental process and that Abdul secured you your ideal tenancy. Should you need anything please do not hesitate to contact us and we wish you lots of happiness in your new home! ...
Jan 18,2018
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Jenna McCann
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Abdul Miah
By: 'Monique'
Jan 18,2018
1 people found
this helpful
It was a pleasure working with Jenna in finding our new place that best suits our needs. She'd been very informative and exactly knows what to say when confronted with questions. Her class and witty personality adds up to the whole package. Thank you ...
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Comment on agent fees
I think that they should be paid more for their hard work.
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By: Chase Buchanan
Jan 19, 2018
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Hi Monique, What a lovely review! Jenna always offers a five star service and we're glad you had her support throughout the rental process. Wishing you every happiness in your new home! ...
Jan 13,2018
Minithumbup
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Abdul Miah
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Jenna McCann
By: 'Simon'
Jan 13,2018
1 people found
this helpful
Very helpful. They got me the house really quick and managed to negotiate good deal for me. Very well done....
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Comment on agent fees
100% more than what I paid from my previous agent.
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By: Chase Buchanan
Jan 15, 2018
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Hi Simon, Thank you for your review. We're so happy that we found you a rental home quickly and negotiated to suit you. Wishing you lots of happiness in your new home! ...
Jan 11,2018
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Abdul Miah
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Jenna McCann
By: 'ANON'
Jan 11,2018
1 people found
this helpful
These guys were very helpful and once I had decided to list my flat for rent they managed to get tenants very quickly and efficiently. The whole process ran very well and there were no issues- well done!...
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Comment on agent fees
Think they are reasonable and well within the market value for this size agent.
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By: Chase Buchanan
Jan 11, 2018
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Hi, Thank you for taking the time to write a review. Its great to know that the team found you tenants quickly and that the process was smooth for you. Please do not hesitate to contact us if you need any further assistance! ...
Jan 10,2018
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Jenna McCann
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Abdul Miah
By: 'Victor and Anatolie'
Jan 10,2018
1 people found
this helpful
Jenna has been absolutely fantastic, excellent service, she was very helpful and gave a professional service, constant updates, she did very quick and good job. She has been a pleasure to deal with. Thank you Jenna and Abdul....
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Comment on agent fees
Good
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By: Chase Buchanan
Jan 11, 2018
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Thank you Victor and Anatolie for your kind review. It's great to hear that you had such a positive experience with Jenna. Should you need any further assistance please do not hesitate to contact us! ...
Jan 09,2018
Minithumbup
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Abdul Miah
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Jenna McCann
By: 'SA'
Jan 09,2018
1 people found
this helpful
Excellent customer service, Very professional, Helpful and Friendly person Abdul Miah. I am very pleased with the service and let my house with in 2 days amazing and achieved the best results....
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Comment on agent fees
Agent fee is very competitive.
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By: Chase Buchanan
Jan 11, 2018
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Hi, Thank you for taking the time to give us feedback. We are so happy to have found you tenants so quickly! Should you need any further assistance please do not hesitate to call! ...
Jan 09,2018
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Jenna McCann
By: 'Dayo'
Jan 09,2018
1 people found
this helpful
Excellent service as usual and Jenna was consistent and gave a professional service. Good service, constant updates, all round good job...
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Comment on agent fees
Good fee as usual
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By: Chase Buchanan
Jan 11, 2018
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Hi Dayo, Many thanks for your kind review. It's lovely to hear that you had constant communication with Jenna, which always makes the process less stressful. Should you need any further assistance please do not hesitate to contact us. ...
Jan 09,2018
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Jenna McCann
By: 'Priya Sandhu'
Jan 09,2018
1 people found
this helpful
Jenna has been absolutely fantastic - proactive, professional, and so helpful. She has been a pleasure to deal with and would not hesitate using her again or recommending her to anyone. Thank you Jenna and all the CB team....
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Comment on agent fees
good
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By: Chase Buchanan
Jan 11, 2018
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Hi, Thank you for taking the time to write a review, we really appreciate your comments and are so happy to know that you had such a positive experience with us. Should you need any further assistance do not hesitate to contact us. ...
Jan 09,2018
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Jenna McCann
By: 'Lilian'
Jan 09,2018
0 people found
this helpful
Jenna has been fantastic since her first contact with me, she was very professional and friendly, arranged for me to view 5 properties on a day that suited me, we liked all of them but off course one was a favourite, the process of putting in ...
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Comment on agent fees
good
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By: Chase Buchanan
Jan 11, 2018
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Hi Lilian, Thank you for your kind words about Jenna. Its great to hear that her fantastic customer service skills shone through and you have felt fully supported throughout the process. Should you need any further assistance from the Isleworth branch please do not hesitate to contact us. ...
Jan 05,2018
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Abdul Miah
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Jenna McCann
By: 'Indra Sharma'
Jan 05,2018
0 people found
this helpful
Abdul and Jenna are the most helpful individuals I have come across . So pleased with their service and professionalism I have let out all my properties through them. When I was faced with an unpleasant situation with another agency they offered much needed support and ...
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Comment on agent fees
Good
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By: Chase Buchanan
Jan 09, 2018
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Hi, Thank you so much for taking the time to leave a review, and what a great one it is. It's great to hear that you received not only a very professional service but we speedily found you great tenants too! Should you need any assistance again please do not hesitate to get in touch! ...
Jan 05,2018
Minithumbup
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Abdul Miah
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Sarita
By: 'HM'
Jan 05,2018
0 people found
this helpful
Great service from both. Good experience received from Abdul and good customer services from Sarita. Overall they give total great services....
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By: Chase Buchanan
Jan 09, 2018
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Hi, Thank you for your lovely review. Should you need any assistance from us again please do not hesitate to contact us! ...
Areas covered
  • TW7
  • TW5
  • TW3
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Services offered
  • Sales
    •
  • Lettings
    •
  • Block Management
  • Surveys
  • Conveyancing
  • Mortgage Advice
Valuation and Fee Performance
94% customers were satisfied with fees 90% accuracy of agent's valuations
Price range of properties reviewed
Sales
  • Min: £285,000
  • Max: £825,000

Letting
  • Min: £0
  • Max: £0

NAEA ARLA


Review statistics

From Landlords From Tenants From Vendors From Buyers Other
40 1 61 4 15 0 7 0 2 1
Kris Elgar - upload your photo Kris Elgar
 7 reviews

About Kris No description set View full profile
Chelsea Ryan - upload your photo Chelsea Ryan
 22 reviews

About Chelsea No description set View full profile
Sophie Goodlace - upload your photo Sophie Goodlace
 11 reviews

About Sophie No description set View full profile
Abdul Miah - no image available Abdul Miah
Lettings Manager 81 reviews

About Abdul No description set View full profile
Ricky Bajwa Ricky Bajwa
Business Development Manager 7 reviews

About Ricky No description set View full profile
Stephen Crane - upload your photo Stephen Crane
 4 reviews

About Stephen No description set View full profile
Jenna McCann - no image available Jenna McCann
 63 reviews

About Jenna No description set View full profile
Sarita - upload your photo Sarita
3 reviews

About Sarita No description set View full profile
Sarita Hayer - upload your photo Sarita Hayer
 6 reviews

About Sarita No description set View full profile
Robert Dawson - no image available Robert Dawson
 0 reviews

About Robert No description set View full profile

Fees

No fees set.
Last updated at 10:42 AM 30/08/2016 by Fiona Oakley

Complaints Procedure

No procedure set.
Last updated at 10:42 AM 30/08/2016 by Fiona Oakley

Branch rankings


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Estate Agents Rankings

Letting Agents Rankings

Opening hours


  • Monday: 08:45 - 18:30
  • Tuesday: 08:45 - 18:30
  • Wednesday: 08:45 - 18:30
  • Thursday: 08:45 - 18:30
  • Friday: 08:45 - 18:00
  • Saturday: 09:30 - 16:30
  • Sunday: Closed

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