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    Kris Elgar
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    Chelsea Ryan
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    Kerry Detain
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    Sophie Goodlace
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    Abdul Miah
  • Ricky Bajwa
    Ricky Bajwa
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    Stephen Crane
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    Christina Beckwith
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    Jenna McCann
Isleworth, in recent years has fast become one of the places to live in the immediate area. It has always been one of those hidden gems. In more recent times people have become aware of the locations convenience with fantastic road and railway links in and out of town. With eclectic properties ranging from Georgian townhouses on the banks of the River Thames to contemporary modern gated developments, there is something for everyone. We�ve worked hard to grow our market share in Isleworth ov Read full description...er the years and with our network of offices in the surrounding areas which have afforded us a reputation as a company that can achieve record prices along with a first class service. Please pop into the office and see what the team can do for you. Steven Crane, Sales Manager Abdul Miah, Lettings Manager
Chase Buchanan

7 Odeon Parade, 480 London Road Isleworth
Middlesex
TW7 4DE

020 8758 1755
Oct 09,2017
Minithumbdown
Abdul Miah
Jenna McCann
By: 'Jorge Gomez'
Oct 09,2017
0 people found
this helpful
Tenancy contract signed for a property not having the legal permits from the Council. Indeed, the landlord was building a conservatory / house extension without the legal permits from the Council. Chase Buchanan branch did not check this and we signed a tenancy contract for the property only knowing there was a problem 2 weeks before moving in and 4 weeks before my wife delivery date for our baby. When we were called by the agent to inform us about the issue, she never proposed any alternative s...
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Comment on agent fees
This agent does not deserve any fee as the property marketed by Chase Buchanan did not have the right permits from the Council and Chase Buchanan was not even aware of the situation. To me surprise the property was still been advertised on the branch windows the day after the incident... !!!
Was this helpful? Yes
By: Chase Buchanan
Oct 13, 2017
View all comments (3)
Dear Mr Gomez Once again, I fully understand that you were inconvenienced by this situation. My initial response was not intended to inflame that, more to clarify a few claims. In answer to your question, as to whether or not it's an Agent's duty to check all permits relating to building work, it is the Landlord's responsibility, ultimately. That said, as building works were in progress, it would only be signed off by Building Control once fully completed. Extensions are often carried o ...
Sep 20,2017
Minithumbup
Jenna McCann
By: 'Nav'
Sep 20,2017
0 people found
this helpful
Jenna was extremely good from the start till finish . I highly recommend the chase buchanan Isleworth . They are one of the best in the U.K we looked at a property to rent , got a call from Adbul Miah , viewing booked and Jenna took over from there . Jenna was really good and answered all questions appropriately . I am really delighted to choose the CB isle worth and will use them in future also....
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Comment on agent fees
reasonable
Was this helpful? Yes
By: Chase Buchanan
Sep 27, 2017
View all comments (1)
Hi, What a lovely review! We really appreciate your feedback and are glad you chose to rent through us, we agree that Jenna and Abdul are a dream team! We wish you every happiness in your new home. ...
Sep 07,2017
Minithumbup
Jenna McCann
Abdul Miah
By: 'Vijayakumar A R'
Sep 07,2017
0 people found
this helpful
Jenna and Abdul are very kind and helpful to secure the property. This is the second time I went with Chase for the quality of service. Will recommend to my friends as well. Thanks for your kind support Jenna and Abdul. Much appreciated....
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Comment on agent fees
Reasonable Agent's Fees
Was this helpful? Yes
By: Chase Buchanan
Sep 27, 2017
View all comments (1)
Hi, Thank you for your review. It is fantastic to know that you have used us not once but twice and found that Jenna and Abdul were not only successful in finding you a property but offered support throughout. We hope to help you again and thank you for spreading the word! ...
Sep 01,2017
Minithumbup
Abdul Miah
Jenna McCann
By: 'Anna'
Sep 01,2017
0 people found
this helpful
Abdul and Jenna have been absolutely amazing helping me to find a flat. Abdul was great at suggesting different places I might like, as well as checking in with me throughout the process. They have been supportive and helpful and understood how stressful moving house can be. Their positivity throughout has been fantastic. I really appreciate all their help and would, without a doubt, recommend them to others....
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Comment on agent fees
There are agent's fees, as with any other estate agent, but I feel it really is good value for money considering how good the estate agents are.
Was this helpful? Yes
By: Chase Buchanan
Sep 04, 2017
View all comments (1)
Hi Anna. What excellent feedback! It's great to hear that Abdul and Jenna made the process as smooth as can be for you and that their positivity shone through. We wish you every happiness in your new home. ...
Aug 31,2017
Minithumbup
Jenna McCann
Abdul Miah
By: 'Joanna'
Aug 31,2017
0 people found
this helpful
Both Jenna and Abdul have been so professional in finding me a suitable Tennant. Highly recommend this agent. Streets ahead of other agents in the area....
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Was this helpful? Yes
By: Chase Buchanan
Sep 01, 2017
View all comments (1)
Hi Joanna, Thank you for your lovely review. So pleased that we successfully found a tenant for you. Should you need any further assistance please do not hesitate to contact us. ...
Aug 23,2017
Minithumbup
Jenna McCann
By: 'Joe G'
Aug 23,2017
0 people found
this helpful
Friendly, ORGANISED and caring. Puts you at ease from the very start, and very understanding of how stressful moving is! Thank you Jenna...
read full review
Comment on agent fees
Tad high, but professional from Jenna's end.
Was this helpful? Yes
By: Chase Buchanan
Aug 25, 2017
View all comments (1)
Hi Joe, thank you for your review. It is great to hear that Jenna's professionalism shines through and that she put you at ease throughout the process. We hope you enjoy your new home, should you need anything please do not hesitate to contact us! ...
Jul 08,2017
Minithumbup
Jenna McCann
Abdul Miah
By: 'George'
Jul 08,2017
0 people found
this helpful
This is the second time I have used Chase Buchanan to rent my property. Abdul and Jenna dealt with the rental in an efficient manner and were able to find new tenants as soon as the previous tenants left due to Jenna ensuring there were a continuous flow of viewings. Throughout the process I was regularly kept informed of progress by Jenna and it was helpful to get feedback from the viewings. If you are a Landlord in Isleworth I highly recommend Chase Buchanan, they are realistic in terms of r...
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Comment on agent fees
Fees are comparable with other large Agencies
Was this helpful? Yes
By: Chase Buchanan
Aug 16, 2017
View all comments (1)
Thank you so much for your review and continued business George. It is great to hear that you felt fully informed throughout the whole letting process and that you would recommend us as an Agent. Should you need anything in the meantime please do not hesitate to contact us! ...
Jun 10,2017
Minithumbup
Jenna McCann
Abdul Miah
By: 'KazRoll'
Jun 10,2017
0 people found
this helpful
I have rented my property with Chase Buchanan and the service I received from Jenna and Abdul was very good. I previously had a terrible experience with a letting agent so I was very weary of trusting another one but they were both very patient with me as I decided on which agent to go with and took the time to explain everything in detail. I would recommend them to any other landlords. Hopefully the tenancy will go smoothly....
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Comment on agent fees
The fees are slightly high compared to other agents but I feel you do get slightly more for your money from Chase Buchanan.
Was this helpful? Yes
By: Chase Buchanan
Jun 15, 2017
View all comments (1)
Hi, Thank you ever so much for your great review for Chase Buchanan Isleworth. It is great to hear that you felt fully supported by Abdul and Jenna throughout your letting process and that you would recommend us to other landlords. We look forward to further assisting you, thanks again. ...
Jun 09,2017
Minithumbup
Jenna McCann
By: 'Abigail'
Jun 09,2017
0 people found
this helpful
We were only in the area by chance and as soon as Jenna spoke to me on the phone she was more than helpful - extremely friendly in fact. She took notice of what we wanted and within a couple of hours we were meeting her to view a property she suggested. We knew instantly she had got it right for us - we are so excited to move into the property. Jenna has been extremely efficient, friendly and knowledgeable throughout and I am so appreciative and thankful!...
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Was this helpful? Yes
By: Chase Buchanan
Jun 15, 2017
View all comments (1)
Hi Abigail, What a lovely review! Were so glad that you felt Jenna got it right and found you a perfect property in no time. We wish you every happiness in your new home! ...
Jun 08,2017
Minithumbup
Jenna McCann
Abdul Miah
By: 'Milena'
Jun 08,2017
0 people found
this helpful
We recently had the pleasure of working with Ms Jenna McCann and Mr Abdul Miah when looking for our house/flat. From day 1, Jenna was extremely responsive and had great suggestions for houses and flats to view based on what we were looking for. All throughout the negotiations and closing Jenna and Abdul were there quickly handling any issues that may have risen. If the time ever comes when I will be looking for a new home, there isn't any question on who my Realtor will be! :)...
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Comment on agent fees
Fees are quite high, but acceptable
Was this helpful? Yes
By: Chase Buchanan
Jun 15, 2017
View all comments (1)
Hi Milena, Thanks a lot for your review. Its wonderful to hear how responsive Jenna and Abdul were to your queries and needs and fantastic to know that you will return to us if necessary. We wish you every happiness in your new home! ...
Jun 08,2017
Minithumbup
Jenna McCann
By: 'Mateusz'
Jun 08,2017
0 people found
this helpful
Very pleased with the agency. Jenna was very helpful, kind and did her best to satisfy our needs. Pictures from agency website did reflect current house condition we were shown which is not obvious when i compare other agencies. We are still waiting for moving day but i do believe all will go smoothly as it was at the first day when we met Jenna....
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Comment on agent fees
Little high comparing other agencies but affordable
Was this helpful? Yes
By: Chase Buchanan
Jun 15, 2017
View all comments (1)
Hi Mateusz, Thank you for your review. Its great to hear that you found Jenna helpful and kind throughout your process. We wish you all the best in your new home. ...
Jun 08,2017
Minithumbup
Jenna McCann
Abdul Miah
By: 'Mr Bell'
Jun 08,2017
0 people found
this helpful
We recently had the pleasure of working with Ms Jenna McCann and Mr Abdul Miah when looking for our house/flat. Jenna was extremely friendly and helpful and knew exactly what we was looking for. All throughout the negotiations and closing Jenna and Abdul were there quickly handling any issues that may have risen. When the time comes and we need another property the we will be wanting to use them again....
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Comment on agent fees
For the speed of resolving issues and getting back to me, I think they are good.
Was this helpful? Yes
By: Chase Buchanan
Jun 15, 2017
View all comments (1)
Dear Mr Bell, Thank you for taking the time to write a review. Its great to hear that you had such a good experience that you would use us again. We hope you are very happy in your new home. ...
May 10,2017
Minithumbup
Ricky Bajwa
Christina Beckwith
By: 'T Singh'
May 10,2017
0 people found
this helpful
Chase have done a superb job of marketing my property. It was sold within two weeks. They were very professional and kept me informed at every step of the process. In particular, Ricky Bajwa went above and beyond to ensure the best possible result. Christina also did a fabulous job ensuring it achieved the best outcome. I recommend the team at Chase to any potential buyer or seller as I found them to be excellent and driven by results....
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Comment on agent fees
Good
Was this helpful? Yes
By: Chase Buchanan
May 11, 2017
View all comments (1)
Thank you ever so much for your kind review Mr Singh. We are delighted that your property was sold quickly to suit your needs and that you felt fully informed throughout the process. If we can be of any assistance in the future, please do not hesitate to get in touch! ...
May 10,2017
Minithumbup
Jenna McCann
Abdul Miah
By: 'Saqib'
May 10,2017
0 people found
this helpful
We are extremely pleased with the service we received from Chase Buchanan. From the day of viewing till move in, everthing was taken cared of in orderly manner. Extremely good service! Super highly recommended. Keep up the the brilliant work!...
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Comment on agent fees
Good
Was this helpful? Yes
By: Chase Buchanan
May 10, 2017
View all comments (1)
Hi Saqib, Thank you so much for your glowing review of Chase Buchanan Isleworth. It is great to hear that the process what smooth for you from start to finish. Should you need any assistance again please do not hesitate to get in touch! ...
May 09,2017
Minithumbup
Jenna McCann
By: 'sgiddy'
May 09,2017
0 people found
this helpful
I was very happy with the service offered from Chase. Jenna was extremely friendly and helpful considering this is my first time renting....
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Comment on agent fees
good
Was this helpful? Yes
By: Chase Buchanan
May 10, 2017
View all comments (1)
Hi, Thank you for your review of Chase Buchanan Isleworth, in particular your kind words about Jenna. We are so glad she helped you find a property and ease the daunting process of renting for the first time! Should you need any help again please do not hesitate to get in touch! ...
May 03,2017
Minithumbup
Abdul Miah
Jenna McCann
By: 'Nick Hall'
May 03,2017
0 people found
this helpful
From the first contact to the final process Abul has been excellent, the service he has provided has been excellent, very happy....
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Comment on agent fees
Reasonable
Was this helpful? Yes
By: Chase Buchanan
May 03, 2017
View all comments (1)
Hi Nick, Thank you ever so much for your review. We are delighted that you are happy with the service you received from us. Should you need our help again please do not hesitate to get in touch! ...
Apr 27,2017
Minithumbup
Abdul Miah
By: 'Abdul miah'
Apr 27,2017
1 people found
this helpful
Abdul was very helpfull and friendly. Provided all the relevant informations.he helped me to find my house within a day as I need to move asap....
read full review
Was this helpful? Yes
By: Chase Buchanan
May 02, 2017
View all comments (1)
Hi, We are delighted that Abdul helped you find a property so quickly and that you felt fully informed by Abdul's professional advice. We look forward to helping you again in the future. ...
Apr 25,2017
Minithumbup
Abdul Miah
Jenna McCann
By: 'O'
Apr 25,2017
0 people found
this helpful
Abdul was very courteous and made it very easy for us from initially looking at different properties to then helping us through the process in a helpful and friendly manner. He has always been a phone call away and would deffinetly recommend....
read full review
Comment on agent fees
Agent fees higher than average
Was this helpful? Yes
By: Chase Buchanan
May 02, 2017
View all comments (1)
Thank you very much for your review. It is great to hear that Abdul supported you throughout the whole process. Should you need any further assistance please do not hesitate to contact us! ...
Apr 20,2017
Minithumbup
Abdul Miah
Jenna McCann
By: 'Rainbow'
Apr 20,2017
1 people found
this helpful
Abdul and Jenna were brilliant. Jenna sent me properties in a timely mannner which were suitable, and really helped me when I found one we were really interested in. Abdul supported us through the offer process, he was extremely fair and efficient, and I really appreciate the support he gave me and my partner. I also appreciate the help from the staff member who showed us round - Thank you!...
read full review
Comment on agent fees
Fair price of fees.
Was this helpful? Yes
By: Chase Buchanan
May 02, 2017
View all comments (1)
Hi, Thank you ever to much for writing us a review. It really is great to hear that you felt fully supported throughout your whole letting process. Please do not hesitate to contact us should you need our help again! ...
Apr 19,2017
Minithumbup
Kris Elgar
Stephen Crane
By: 'Derek'
Apr 19,2017
1 people found
this helpful
I've always found that I either love or hate estate agents. Thankfully the gang at chase Buchanon in Isleworth fall into the latter category. Kris is a good guy. Courteous, professional with good interpersonal skills. The sale took ages but I always felt I was being dealt with well. I've even recommended them to a friend who has instructed them too. A refferal scheme might be a good idea guys!!!...
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Comment on agent fees
Average
Was this helpful? Yes
By: Chase Buchanan
May 02, 2017
View all comments (1)
Hi Derek, We really appreciate your feedback. It's great to hear that you felt fully updated throughout the process and we are thankful for the recommendation to your friend - that speaks for itself! Should you need any assistance in the future please do not hesitate to get in touch! ...
Apr 19,2017
Minithumbup
Ricky Bajwa
By: 'NL'
Apr 19,2017
1 people found
this helpful
Just sold my house in Isleworth thanks to the help and support from Ricky at Chase. We had an amazing number of viewings with at least 3 providing offers so had a choice of buyers. Great service all the way through the process, many thanks for all you help...
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Comment on agent fees
Fees work ok and held there price from first valuation to putting on the market which was great
Was this helpful? Yes
By: Chase Buchanan
May 02, 2017
View all comments (1)
Hi, Thank you so much for your feedback regarding your experience with Chase Buchanan. If we can be of any assistance in the future please do not hesitate to get in touch! ...
Apr 16,2017
Minithumbup
Jenna McCann
Abdul Miah
By: 'Dave'
Apr 16,2017
1 people found
this helpful
Both Jenna and Abdul were very courteous, helpful and quick to reply to any queries both via the phone or email....
read full review
Comment on agent fees
Fees are reasonable and all outlined in advance
Was this helpful? Yes
By: Chase Buchanan
Apr 18, 2017
View all comments (1)
Hi, Thank you for your feedback. We really appreciate you taking the time to write a review and look forward to assisting you again in the future. ...
Apr 10,2017
Minithumbup
Jenna McCann
Abdul Miah
By: 'Robin'
Apr 10,2017
1 people found
this helpful
Very happy with the service from both Jenna and Abdul. I will use again to let properties in the future....
read full review
Comment on agent fees
as requested
Was this helpful? Yes
By: Chase Buchanan
May 02, 2017
View all comments (1)
Hi Robin, Thanks a lot for your comment. It's great to hear that you were happy with the service you received and we look forward to working with you again. ...
Apr 10,2017
Minithumbup
Abdul Miah
Jenna McCann
By: 'Sanjay Joshi'
Apr 10,2017
1 people found
this helpful
I have been letting a 2 bed flat in Isleworth with Chase for a number of years after the tenancy of a very good tenant from a rival agency finished The lettings manager, Abdul Miah, managed to fnd even better tenants when the existing tenants service slipped through the loss of a key person. Unfortunately the new tenants lease has now ended however once again Abdul and his colleague Jenna have managed to let to seemingly good people through a single open day. Although I am not a full time prope...
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Comment on agent fees
Fee's are reasonable and proportionate
Was this helpful? Yes
By: Chase Buchanan
May 02, 2017
View all comments (1)
Hi Sanjay, Thank you ever so much for taking the time to give us feedback. It is great to hear that Isleworth lettings have been a great support to you time and time again and hope to continue helping you find suitable tenants in the future. ...
Mar 24,2017
Minithumbup
Jenna McCann
Abdul Miah
By: 'Mr Luke Bourne'
Mar 24,2017
1 people found
this helpful
Absolutely great! We found both Jenna and Abdul to be very helpful and pleasant to deal with in securing our next rental property! We would definitely use them again....
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Was this helpful? Yes
Mar 21,2017
Minithumbup
Jenna McCann
Abdul Miah
By: 'Nave'
Mar 21,2017
1 people found
this helpful
I was really happy with both, Jenna as pur agent and Abdul with our documents. Very systematic and organised. Thank you for being approachable....
read full review
Comment on agent fees
Good
Was this helpful? Yes
Mar 21,2017
Minithumbup
Jenna McCann
By: 'Matilde'
Mar 21,2017
1 people found
this helpful
Jenna was superb, helpful and very professional. I thoroughly enjoyed communicating with her and meeting her. She was always available and ready to help or answer any queries I could possibly have....
read full review
Comment on agent fees
Personally, I think the fees (I'm not sure if they are agent or agency fees) were quite high.
Was this helpful? Yes
Mar 02,2017
Minithumbup
Jenna McCann
By: 'Us 😁'
Mar 02,2017
1 people found
this helpful
Well, it was my first viewing and from the first moment I felt relaxed and confident. All of these good things were coming from Jenna, a pleasant, cheerful person! She did a very good job, even if we were, maybe, a little cheeky asking for a second viewing, but she didn't lose her smile and patience. Even if, finally, we found something different ( to another letting agency) she still called us to ask if everything is going well and if we need her help. Highly recommended!!! Well done, Jenna! ð...
read full review
Comment on agent fees
Market price, so nothing to worry about!
Was this helpful? Yes
Feb 22,2017
Minithumbup
Jenna McCann
Abdul Miah
By: 'Mariusz'
Feb 22,2017
0 people found
this helpful
We are very happy with Jenna. She was professional , nice and very helpful. We would like to recommended her as a great agent....
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Was this helpful? Yes
Feb 20,2017
Minithumbdown
Jenna McCann
Abdul Miah
By: 'BKR'
Feb 20,2017
0 people found
this helpful
Both Jenna and Abdul have been very professional; they have been very kind and have answered all my questions/requests really fast....
read full review
Comment on agent fees
I must say that I find fees expensive. In fact, I have seen there is a "renewal fee". In 4 years living as a teenant is this country, I have never been asked to pay for renewing a tenancy contract. The fees are the only reason why my overall rating is not 5.
Was this helpful? Yes
Areas covered
  • TW7
  • TW5
  • TW3
Advertise on
Services offered
  • Sales
  • Lettings
  • Block Management
  • Surveys
  • Conveyancing
  • Mortgage Advice
Valuation and Fee Performance
97% customers were satisfied with fees 92% accuracy of agent's valuations
Price range of properties reviewed
Sales
  • Min: £285,000
  • Max: £825,000

Letting
  • Min: £0
  • Max: £0

NAEA ARLA


Review statistics

From Landlords From Tenants From Vendors From Buyers Other
23 1 40 3 14 0 7 0 2 1
Kris Elgar - upload your photo Kris Elgar
6 reviews

About Kris No description set View full profile
Chelsea Ryan - upload your photo Chelsea Ryan
13 reviews

About Chelsea No description set View full profile
Kerry Detain - upload your photo Kerry Detain
20 reviews

About Kerry No description set View full profile
Sophie Goodlace - upload your photo Sophie Goodlace
11 reviews

About Sophie No description set View full profile
Abdul  Miah - no image available Abdul Miah
Lettings Manager
57 reviews

About Abdul No description set View full profile
Ricky Bajwa Ricky Bajwa
Business Development Manager
7 reviews

About Ricky No description set View full profile
Stephen Crane - upload your photo Stephen Crane
4 reviews

About Stephen No description set View full profile
Christina Beckwith - no image available Christina Beckwith
1 reviews

About Christina No description set View full profile
Jenna McCann - no image available Jenna McCann
40 reviews

About Jenna No description set View full profile

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Last updated at 10:42 AM 30/08/2016 by Fiona Oakley

Complaints Procedure

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Last updated at 10:42 AM 30/08/2016 by Fiona Oakley

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