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    Tom Meek
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Charters Estate Agents

2 Jewry Street Winchester
Hampshire
SO23 8RZ

01962 830880
Nov 15,2017
Minithumbdown
By: 'HampshireTenant'
Nov 15,2017
0 people found
this helpful
Absolutely appalling agency, with zero respect or regard for tenants. There is an arrogance and superiority held by staff members, they seem to feel they are above their customers. I moved into a pricey house 2 months ago, and it's been a constant fight with them to try to get them to do repairs which existed before I even moved in. Like the other reviewer has said, they blame everyone else for their incompetence, and they couldn't organize the popping of a bag of microwave popcorn. I&...
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Comment on agent fees
Expensive - around £450 for what basically included one viewing and a £25 credit check. And lots of lies and misrepresentations about the property.
Was this helpful? Yes
Oct 16,2017
Minithumbdown
By: 'Winchester Resident'
Oct 16,2017
2 people found
this helpful
Absolutely shocked at the customer service received by this estate agency. Frequently would not respond to email queries and when an important appointment was messed up at their end they refused to apologise and made continuous excuses. Whenever we had a complaint or query (there were several throughout the tenancy) the staff at Charters went out of their way to try and defend their mistake rather than to accept responsibility and make it right. This was right up to the top management who were e...
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Comment on agent fees
Standard
Was this helpful? Yes
Jun 24,2017
Minithumbdown
Tom Meek
By: 'Jane Robertson'
Jun 24,2017
3 people found
this helpful
Terrible agent, refused to let me view a property because they were chock a block to quote the idiot I spoke to. I went to the property anyway and the owner told me Charters had advised him an hour before there was no interest, it was really quiet. Appalling, avoid....
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Aug 12,2016
Minithumbdown
By: 'Wintonian'
Aug 12,2016
5 people found
this helpful
*value your home at well above current prices, let you think that they can achieve those prices and then when the first offer comes in, negociate totally on behalf of the purchaser. They have no loyalty to their customers, they are only interested in their commission. Had to re write the advert for them no less than 5 times, poor grammar and spelling! As it turns out they over valued our home by £70000, this is how they work, talk you up and then massively discount. Cowboys, and the Winche...
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Comment on agent fees
Average high st prices
Was this helpful? Yes
Areas covered
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Services offered
  • Sales
  • Lettings
  • Block Management
  • Surveys
  • Conveyancing
  • Mortgage Advice
Valuation and Fee Performance
33% customers were satisfied with fees 0% accuracy of agent's valuations
Price range of properties reviewed
Sales
  • Min: £695,000
  • Max: £695,000

Letting
  • Min: £0
  • Max: £0



Review statistics

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0 0 0 2 0 1 0 0 0 1
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1 reviews

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