90% sales valuation accuracy
98% sales fee satisfaction
0% lettings valuation accuracy
67% lettings fee satisfaction
No company information
...left to get your reviews in for the
2024
allAgents People Awards
Latest Reviews
15th Feb 2023
reviewed by 'Jonty'
12th Aug 2022
reviewed by 'Dominique'
13th Jan 2020
reviewed by 'Mr'
6th Dec 2019
reviewed by 'Kelly'
11th Sep 2019
reviewed by 'Malcolm'
Opening Hours
Address
Charlton Grace
12a Winchester St
Basingstoke
Hampshire
RG21 7DY
01256 353380
Performance statistics
| Services | Valuation Accuracy | Fees Satisfaction | Min Price of property reviewed | Max Price of property reviewed |
|---|---|---|---|---|
| Sales | 90% | 98% | £22,750 | £615,000 |
| Lettings | 0% | 67% | £950 | £1,150 |
Review statistics
| From Landlords | From Tenants | From Vendors | From Buyers | Other | |||||
|---|---|---|---|---|---|---|---|---|---|
| 0 | 0 | 5 | 1 | 48 | 2 | 19 | 2 | 1 | 5 |
Areas covered
Services offered
- Sales
- Lettings
- Block Management
- Surveys
- Conveyancing
- Mortgage Advice
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Rankings
Overall
Overall
Latest Properties
No Properties
Feb 20,2014
Feb 20,2014
1
people found
this helpful
this helpful
We were about to sell my Mother's flat when we received a notification that they had a prospective purchaser who made an offer which was acceptable. They had already found out that the buyer was in a position to proceed and the only reason that ...
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Jan 23,2014
Jan 23,2014
1
people found
this helpful
this helpful
We would highly recommend Charlton Grace in selling a property. Always very professional but approachable, and able to answer any questions. They were always courteous in responding to any situation and kept us fully appraised of visits with feedback from potential buyers. With their marketing ...
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Nov 25,2013
Nov 25,2013
3
people found
this helpful
this helpful
We decided against allowing Charlton Grace to sell our property as the pitch they used and the value they put on our property was way too high given the current market - most other agencies laughed at the price that Charlton Grace had given us!.
...
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What agent could do to change your mind?
Try and have some repsect for prospective customers.Attached Filesnbsp;
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Nov 20,2013
Nov 20,2013
2
people found
this helpful
this helpful
I sold my 1 bedroom maisonette through Charlton Grace, and I am very happy with the level of service. The lease was deemed short, and other agents seem to turn away the business, but Charlton Grace were keen to sell the property and found a good ...
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Oct 26,2013
Oct 26,2013
0
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We have just sold our house through Charlton and Grace and we cannot recommend them highly enough. They were professional, fully committed to selling our house (found a buyer within 3 weeks!) They kept us up to date at all times and when we were having ...
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Sep 11,2013
Sep 11,2013
1
people found
this helpful
this helpful
Just completed a sale through Charlton Grace. Bought the property through them some years ago and was impressed with the service then so decided to sell it through them too. Cant reconcile some of the other comments in this listing, as I found the team ...
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Aug 16,2013
Aug 16,2013
1
people found
this helpful
this helpful
CG were very easy to deal with and kept us up to date at all times. It was nice dealing with an agent that wasn't part of a larger group or chain and could offer a more flexible service.
CG were honest in the appraisal ...
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Aug 16,2013
Aug 16,2013
0
people found
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What I liked about charlton grace was their openness and honesty. At our first meeting it was obvious that Lee had done his research on my type of property and was realistic about the asking price. At all times I was kept aware of viewings ...
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Aug 16,2013
Aug 16,2013
1
people found
this helpful
this helpful
We used Lee and Mark from Charlton Grace in Basingstoke to sell my house recently. I must say I am a little surprised to see the feedback below as both my partner and I couldn't rate Charlton Grace highly enough.
They viewed and valued our ...
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Aug 12,2013
Aug 12,2013
1
people found
this helpful
this helpful
Charlton Grace were a great help to me both in letting out my property and then later on helping me to sell the same property.
Having never been through this process before they were very informative and patient, providing assistance every step of the way. ...
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Aug 12,2013
Aug 12,2013
0
people found
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The team at Charlton and Grace were great, very helpful and kept us informed all the way through the transaction. We had lots of viewings on our house within weeks of the house being listed, Ade worked really hard for us and we sold our ...
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Aug 12,2013
Aug 12,2013
1
people found
this helpful
this helpful
We sold our 4 bed detached property in Basingstoke through Charlton Grace and would highly recommend them.
We dealt with Mark, Adie and Lee who were always at the other end of the phone when needed and at our request only arranged for those in a ...
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Aug 10,2013
Aug 10,2013
0
people found
this helpful
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We used Charlton Grace Estate Agents to purchase our property, we dealt with Lee Grace, who provided us with an outstanding service. We were always provided with regular updates and information so that our purchase proceeded smoothly. Highly recommended!!!...
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Aug 09,2013
Aug 09,2013
4
people found
this helpful
this helpful
I am a long distance landlord looking to sell my property so booked the agent for a valuation. After meeting him my tenants said they would be happy to deal with him. However due to other reviews on the agency I decided to appoint someone ...
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Dec 17,2012
Dec 17,2012
5
people found
this helpful
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AVOID AVOID AVOID! - Lee Grace does not want to do anything that does not fit into his scheme of things. They need to be chased to perform basic tasks. They don't seem to understand that you are spending hundreds of thousands pounds and have ...
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What agent could do to change your mind?
- not be rude - return calls when they say they would - Not lie - Communicate internally - be polite and have some respect for customers and the buyers of properties they market.Attached Filesnbsp;
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Jun 22,2012
Jun 22,2012
1
people found
this helpful
this helpful
In December 2010 Charlton Grace were recommended to me by a friend and her sister, having used most estate agents in Basingstoke to buy and sell houses we thought we'd try Charlton Grace. Nothing was too much trouble, the whole team were helpful and courteous throughout. ...
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Mar 29,2012
Mar 29,2012
1
people found
this helpful
this helpful
The sale of my house was not straight forward and I was unlucky enough to lose two lots of buyers. The first chain broke and the second potential buyers pulled out because of a subsidence problem that my property had suffered many years ago. Throughout ...
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Mar 24,2012
Mar 24,2012
0
people found
this helpful
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Charlton Grace have been a breath of fresh air! We sold our house end of 2011 and we were given practical advice on what was realistic to sell for and subsequently it took four days! Viewings were booked the same week and having a six week ...
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Mar 22,2012
Mar 22,2012
0
people found
this helpful
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We recently sold our house through Charlton Grace and were very pleased with the service. Lee came round to take the pictures and worked with us to show the house in the best way to attract viewers. The house went in the paper and also ...
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Mar 20,2012
Mar 20,2012
3
people found
this helpful
this helpful
I saw the other reviews and it feels like they are talking about a different agency. I have been really impressed with the service and attitude of all the staff I've been involved with at Charlton Grace in Basingstoke.
We put our house on the ...
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Mar 20,2012
Mar 20,2012
2
people found
this helpful
this helpful
I have used Charlton Grace on multiple occasions to buy and sell property. They are efficient, reliable and most importantly honest. I would highly recommend their service, as it has proved value for money and has been very successful. When I have encountered unreliable purchasers, ...
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Oct 06,2011
Oct 06,2011
10
people found
this helpful
this helpful
Useless. Advised us that they had sold yet refused to list as sold STC, never communicated, never passed offers on, advised buyer to keep looking as we hadn't found. when buying a property through them we were advised a price to enter the bid, we ...
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Oct 04,2010
Oct 04,2010
9
people found
this helpful
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Rude, rude, rude. Would never use again. One woman who works there has a terible attitude problem. Amazed they do any business atall! Avoid unless you want to be spoken to with very little respect....
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Jan 05, 2012
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(4)
I don't usually post reviews but have to leave a comment here to totally agree with the reviews made so far and I hope save any readers from extra undue stress. The lady estate agent who indeed appears to be mum of one of the 'owners' and is also clearly the matriarch to the business at first seemed very pleasant and professional. However this quickly deteriorated and I can only imagine her offensive posturing over the phone to me was prompted by the pursuit of the fee? This lady is the school ...
No fees information available
Kindly note that legally, letting agents need to publish information about their tenancy fees, government-approved redress schemes and client money protection schemes on their website and on third party websites (on which agents are listed). For properties to lease/rent in England, agents need to keep this information up to date and precise on allAgents or specify within the property description.
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