Two offices making us the largest independent in Bitterne and surrounding areas assures clients of detailed local coverage of a large proportion of residential property across Southampton. We have unrivalled expertise, with dedicated area experts across the region. Each is focused exclusively on a specific location to ensure that their knowledge - and our service - is always second-to-none.
Charles Carr

5 West End Road Bitterne, Southampton
Hampshire
SO18 6TE

02380 439121
Website not available

Properties for Sale
Properties to Rent

“Horrendous experience...”

Jul 04,2018
Minithumbdown
By: 'Anja'
Jul 04,2018
1 people found
this helpful
Charles Carr cancelled our tenancy agreement 2 weeks before move in date, through no fault of our own. They have refused to return the full sum of deposit paid. Response to emails was poor (delayed or no response) and were rarely available to take calls. I ...
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Comment on agent fees
Bad
Was this helpful? Yes

“Mediocre service whilst letting... Appalling service upon moving out....”

Jun 19,2018
Minithumbdown
By: 'Mrs Mac'
Jun 19,2018
3 people found
this helpful
Appalling service. Still waiting my deposit to be returned 6 weeks after moving out found Anna to be extremely rude by e-mail and unhelpful. She has since left and CC have ignored any emails sent over the last 2 weeks after trying to claim for unnecessary works. ...
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Comment on agent fees
Extortionate, most expensive fees I've had to pay to date compared to 2 other rental properties.
Was this helpful? Yes

“After sale support...”

Apr 26,2018
Minithumbup
By: 'Mrs Woodford'
Apr 26,2018
0 people found
this helpful
I have been so overwhelmed by the support I have received from Louise after agreeing a sale, finding a property to purchase and completing the whole process. Louise has, on many occasions, gone over and above my expectations, yes we have had a few hiccups ...
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Comment on agent fees
Agent fees were ok - shame about the 20% vat!
Was this helpful? Yes
Aug 24,2017
Minithumbup
By: 'Dan Buck'
Aug 24,2017
0 people found
this helpful
Superb estate agents. Cannot fault the lloyd at all. The option to have an 'open day' when selling our property was great and certainly seperates them from other estate agents. It also ensured we got a great price for our house. They have also found ...
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Comment on agent fees
The fees were fair, based on the excellent price they managed to get for our house.
Was this helpful? Yes
Aug 23,2017
Minithumbup
By: 'Rachel Knight'
Aug 23,2017
0 people found
this helpful
Very happy with the service ive had since i started renting from Carter Edwards they have been great and very professional they have worked hard to sort out the problems that have needed sorting out and have also kept me up to date ive been ...
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Comment on agent fees
Good
Was this helpful? Yes
Aug 17,2017
Minithumbup
By: 'Donna'
Aug 17,2017
0 people found
this helpful
Alia was extremely helpful and polite when I spoke to her on the phone. As promised she sent me through information I required quickly, very efficient....
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Was this helpful? Yes
Aug 14,2017
Minithumbup
By: 'Louise'
Aug 14,2017
0 people found
this helpful
I have been renting since 2016 I having had problems but the last few months since Anna has taken over I have seen a real big difference and am really happy and looking forward to the next couple of months....
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Was this helpful? Yes
Aug 11,2017
Minithumbup
By: 'Brenda'
Aug 11,2017
0 people found
this helpful
Many thanks to everyone at Carter Edwards Mark when selling and Lauren after we sold especially the last couple of weeks when stress levels were very high we are settled in now and very happy thank you all Brenda & John Palmer...
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Was this helpful? Yes
Aug 01,2017
Minithumbup
By: 'M Ackland'
Aug 01,2017
0 people found
this helpful
Lauryn is a wonderful agent, excellant communications and went the extra mile for us. She is simply wonderful and huge asset to the Carter Edwards Team. I cannot recommend her enough...
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Comment on agent fees
Very happy with the fees
Was this helpful? Yes
Jul 21,2017
Minithumbup
By: 'Richard'
Jul 21,2017
0 people found
this helpful
would recommend the office to sellers. efficient and friendly team. kept me informed of developments. discussed the various options when selling the house....
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Comment on agent fees
good
Was this helpful? Yes
Jul 05,2017
Minithumbup
By: 'Paul Myford'
Jul 05,2017
0 people found
this helpful
A big thank you to Lauren @ Carter Edwards for fantastic customer service and for being exceptionally helpful throughout the sale of our property, Which she did so within 2 weeks of moving from another agent. I cannot thank Lauren and Carter Edwards staff enough and would ...
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Comment on agent fees
For the service we had from Carter Edwards the fees were very reasonable.
Was this helpful? Yes
Jun 30,2017
Minithumbup
By: 'Helen Smith'
Jun 30,2017
0 people found
this helpful
Mark helped my parents find a suitable bungalow locally. They had specific requirements due to accessibility. Thanks Mark my parents are now settled in their new home....
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Comment on agent fees
Value for money
Was this helpful? Yes
Jun 30,2017
Minithumbdown
By: 'Karen'
Jun 30,2017
0 people found
this helpful
Really interesting reading different reviews and how the experiences vary so much - I will be as objective and fair as possible with mine, but bottom line for my 2 stars is it was such a very impersonal service we received. For personal reasons it was ...
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Comment on agent fees
In line with others.
Was this helpful? Yes
Jun 29,2017
Minithumbup
By: 'MarcusGL'
Jun 29,2017
0 people found
this helpful
Overall, Carter Edwards have provided a very informative, friendly and prompt service to both myself and other family members. As a first time buyer, in particular, Emma was great at answering any questions that I had about properties, as well as giving additional information that ...
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Comment on agent fees
Good.
Was this helpful? Yes
May 30,2017
Minithumbup
By: 'Rachel'
May 30,2017
1 people found
this helpful
Mark goes above and beyond. A great sales man with real personality. I liked him the moment he came to value my property. Can't thank him enough for his effort and candour in working with us to secure the house we love. Will most certainly ...
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Comment on agent fees
Very compete time.
Was this helpful? Yes
May 25,2017
Minithumbup
By: 'Martin Kennedy'
May 25,2017
0 people found
this helpful
Carter Edwards and particular Emma Battye have provided an excellent service. Emma's response to questions and queries has always been done in a very timely manner even though she may have had difficulty contacting the sellers. She is always very pleasant and a joy to ...
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Comment on agent fees
The fees we have agreed seem to be very competitive
Was this helpful? Yes
May 24,2017
Minithumbup
By: 'stuart'
May 24,2017
0 people found
this helpful
Shane was excellent from advising on the value and marketing strategy to negotiating the sale price and following through to exchange of contracts....
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Comment on agent fees
good
Was this helpful? Yes
May 12,2017
Minithumbup
By: 'Magsallen'
May 12,2017
0 people found
this helpful
Having been let down badly with the sale of my house, right at the last minute, Mark turned things around with an open house organised in less than 12 days resulting in a successful sale. A first class effort by Mark and his team....
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Comment on agent fees
Very good
Was this helpful? Yes
May 12,2017
Minithumbup
By: 'Susan'
May 12,2017
0 people found
this helpful
After consulting Mark Lawrence I would just like to say I most impressed by how helpful and knowledgeable he was. Mark is very courteous and I would recommend him and Carter Edwards to anyone either buying or selling....
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Comment on agent fees
Acceptable
Was this helpful? Yes
May 11,2017
Minithumbup
By: 'Julie Morris'
May 11,2017
0 people found
this helpful
It is solely down to Mark Lawrence's ability to do his job so well that I now live in my beautiful home, where I am really happy. I had to move due to personal reasons last year and Mark not only found the right house ...
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Comment on agent fees
Fair
Was this helpful? Yes
May 11,2017
Minithumbup
By: 'Elton'
May 11,2017
1 people found
this helpful
MARK was a professional and friendly, he gave to me and my family the opportunity to realise a dream.With he's acknowledgment we found a broker , solicitors in just 8 weeks we moved in and we are very happy, thanks Mark, Elton and Family....
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Comment on agent fees
Thanks , there is no bad comments .He was fantastic.
Was this helpful? Yes
May 04,2017
Minithumbup
By: 'JFrances'
May 04,2017
0 people found
this helpful
So pleased with Alia for finally getting our property sold after it being on the market with other agents for nearly a year! Within a couple of weeks of it being on with Carter Edwards, Alia worked her magic and got it sold! Top marks ...
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Was this helpful? Yes
May 04,2017
Minithumbup
By: 'Alison and Paul'
May 04,2017
0 people found
this helpful
Really happy with the service we've had from Carter Edwards have found that Mark and Emma are approachable and helpful in every way taking some of the stress from selling our house and finding a new one many thanks Alison and Paul...
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Comment on agent fees
Good
Was this helpful? Yes
Apr 15,2017
Minithumbdown
By: 'Disgusted! Never recomand or use again'
Apr 15,2017
4 people found
this helpful
Waste of time and petrol, two times two viewings the agent forget the keys...open event day...he show up...ignore me for 15 min. ...bussy on the phone...I repeat...open day event and he doesn't have the key!!! Those people are nothing just a ...
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Was this helpful? Yes
Apr 11,2017
Minithumbdown
By: 'Patrick'
Apr 11,2017
2 people found
this helpful
Left my property unsecure on at least two occasions, £2500 mountain bike disappeared from the property. Reported to the police DO NOT USE!!...
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Comment on agent fees
You can teach a monkey to lock a door.
Was this helpful? Yes
By: Lloyd Westall
Apr 12, 2017
View all comments (1)
'Patrick' Carter Edwards have taken on board your feedback and we have fully investigated the matter with all staff. I have also called all viewers to see if they remember the bike and any suspicious activity around at the time. I fully appreciate the difficult nature of your sale and I appreciate that you may not be in possession of all the facts. Following on from our internal complaints procedure I can confirm that all members of staff left your property secure, no viewers remember the bike. ...
Mar 07,2017
Minithumbup
By: 'Kiran & Gurmukh'
Mar 07,2017
1 people found
this helpful
Emma, you have been a breath of fresh air. Having dealt with various estate agents both from Carter Edwards and other companies, you have been the best and most outstanding. Emma, you have always followed up with our questions and replied in a timely fashion. ...
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Was this helpful? Yes
Mar 02,2017
Minithumbup
By: 'M Waterer'
Mar 02,2017
1 people found
this helpful
Thank you all at Carter Edwards! Such a friendly and compassionate bunch of people. From the very first day when Shane came around to value our bungalow i knew he had our best intentions at heart, he took a real interest in our needs and ...
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Comment on agent fees
Very Good
Was this helpful? Yes
Jan 31,2017
Minithumbdown
By: 'Craig'
Jan 31,2017
9 people found
this helpful
The worst estate agents I've ever come across. Incompetent, lazy, and rude, are just 3 words that spring to mind. I wish I had looked into them before instructing these idiots to sell my house. Avoid, avoid, and avoid....
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Comment on agent fees
Put it this way, purple bricks do more for their fee, which is around £8-900, than Carter Edwards do for 1.2%, and purple bricks do fuck all
Was this helpful? Yes
Dec 02,2016
Minithumbdown
By: 'Disgusted'
Dec 02,2016
12 people found
this helpful
Absolutely dreadful in all departments, Avoid at all costs! Recently a buyer and had the utter misfortune to have to use Carter Edwards as the sellers agent. From the very start they have been slow and unresponsive, taking 2 weeks to get a response from the ...
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Was this helpful? Yes
Oct 15,2016
Minithumbdown
By: 'Mr p. doff'
Oct 15,2016
10 people found
this helpful
most incompetent estate agents i have ever been unfortunate to have dealt with. total liars waste clients time do not turn up for appointments. very rude when you catch them out lying.would avoid like the plague. apparently according to Jamie odonnell customers do not ...
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Comment on agent fees
surprised they earn any fees.
Was this helpful? Yes
Areas covered
  • SO18
  • SO19
  • SO17
  • SO15
Advertise on
Services offered
  • Sales
  • Lettings
  • Block Management
  • Surveys
  • Conveyancing
  • Mortgage Advice
Valuation and Fee Performance
88% customers were satisfied with fees 70% accuracy of agent's valuations
Price range of properties reviewed
Sales
  • Min: £140,000
  • Max: £395,000

Letting
  • Min: £0
  • Max: £0

TPOS DPS


Review statistics

From Landlords From Tenants From Vendors From Buyers Other
0 0 2 2 14 2 6 1 0 4

Fees

No fees set.

Complaints Procedure

No procedure set.
Last updated at 4:32 PM 26/02/2016 by Lee Carr

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