• claim your profile
    Craig Hayzen
  • claim your profile
    Charlotte
  • claim your profile
    Giuseppe Varano
No description available.
Chappell & Matthews

151 Whiteladies Road Bristol
Avon
BS8 2RD

0117 322 6021

Apr 29,2016
Minithumbup
By:
Apr 29,2016
0 people found
this helpful
What a mess. Been dealing with this clown for the past few years as a tenant. Even the landlord, who had previously been lining his pockets at the advice of this muppet to rip of tenant's for their deposits, has admitted its wrong and has given me a refund. Done some research on this Giuseppe bloke, and if you met him his background fits him perfectly. Fancies himself as a mafioso with his knockoff suits and slicked-back hair. Seems to hop from job to job too, despite a posh education. First a...
read full review
Comment on agent fees
Agency fees were'nt the issue, and senior management bend over backwards to help out. Giuseppe would rather see you bend over though, so he can have his way while you cough up your deposit.
Was this helpful? Yes
Jan 20,2016
Minithumbdown
By:
Jan 20,2016
0 people found
this helpful
I called to book a viewing, and the sales said she will send me some details to look at and ask me to wait for their calls to discuss the date and time, which is good. One day later, I got a phone call from their guy. After I told him I am from China, he asked"Do you have enough money in your account? I heard it's difficult to transfer money from China to the UK. I need to see some proof that you had enough money before I let you view any houses." I do feel this judgement is a bit r...
read full review
Was this helpful? Yes
Sep 11,2015
Minithumbdown
By:
Sep 11,2015
0 people found
this helpful
This property has been at the stage of an agreed sale for 19 months and it is still not completed. I have never met such a bungling bunch of cowboys in all my days. Every time I phone up the guy I want to speak to is either out or he is so full of excuses. I would never use them again, purely because of the time scale and lack of communication between this company, my brother in law in Portugal and myself. The excuse they came up with is, "Oh the buyer has no proof of identity for the m...
read full review
What agent could do to change your mind?
Sold the property in a fifth of the time and had kept better contact with all concerned.!!
Comment on agent fees
The property having been on the market so long it could have been sold for ‚£25,000 more than the original asking price due the fluctuation of the property market.
Was this helpful? Yes
Oct 20,2014
Minithumbdown
By:
Oct 20,2014
1 people found
this helpful
I called to see a specific property and register. I told them that I was supposed to give my landlord 30 days notice before moving out but was pretty sure I could reduce that term to two weeks. The agent said he wasn't sure he'd show me the property on the grounds that they wanted it occupied within two weeks. I pressed him, pointing out the landlord might agree to a slightly later offer for the right tenants, and he outright refused to show me the property. Of course I've had agent recommen...
read full review
What agent could do to change your mind?
If the agent was more flexible or even more professional and courteous in how he dealt with the situation, I would have considered registering with the company.
Was this helpful? Yes
Oct 15,2014
Minithumbdown
By:
Oct 15,2014
0 people found
this helpful
Without a doubt the most unprofessional company I have every dealt with. Numerous unreturned phone calls despite promises to "get back to me" and incompetent office staff who don't seem to even know what their job is, means I would never be able to recommend this company. Before moving in, when we were shown around the property we were told that the attic was available to store things in. When we came to actually sign the contract, a clause said that the attic was not in fact availa...
read full review
What agent could do to change your mind?
Acted in a professional manner and been competent.
Was this helpful? Yes
Jul 10,2014
Minithumbdown
By:
Jul 10,2014
0 people found
this helpful
I had a really terrible experience where I was interested in a property and was one of the first to phone through (9am) to arrange a viewing. I was told by a colleauge that they were in a meeting and would call me back. So I waited but when it got to 14pm I phoned them back, I was told by Charlotte (who was going to call me back but didn't) that they were not hosting more viewings for this property as it was full. I expressed that this was unfair as I had phoned in this morning with no call-ba...
read full review
Was this helpful? Yes
Nov 26,2013
Minithumbdown
By:
Nov 26,2013
1 people found
this helpful
Where to begin!? The whole experience was dreadful, started badly and only got worse. When I first went to see the flat, it was obvious they hadn\'t got a clue, and much less actually cared. Fees are extortionate, for which they actually do nothing. When it came to leaving, it was worse. Don\'t expect them to even speak to you if they\'ve got your money!...
read full review
What agent could do to change your mind?
Their job.
Was this helpful? Yes
Areas covered
Advertise on
Services offered
  • Sales
  • Lettings
  • Block Management
  • Surveys
  • Conveyancing
  • Mortgage Advice
Valuation and Fee Performance
100% customers were satisfied with fees 17% accuracy of agent's valuations
Price range of properties reviewed
Sales
  • Min: £22,500
  • Max: £22,500

Letting
  • Min: £0
  • Max: £0



Review statistics

From Landlords From Tenants From Vendors From Buyers Other
0 0 1 3 0 1 0 0 0 2
Craig Hayzen - upload your photo Craig Hayzen
1 reviews

About Craig No description set View full profile
Charlotte  - upload your photo Charlotte
1 reviews

About Charlotte No description set View full profile
Giuseppe Varano - upload your photo Giuseppe Varano
2 reviews

About Giuseppe No description set View full profile

Job vacancies

Please see a list of jobs available

Fees

No fees set.

Complaints Procedure

No procedure available.

Awards won by Chappell & Matthews, Bristol BS8 2RD

Branch rankings


Overall

Estate Agents Rankings

Letting Agents Rankings

Opening hours


Find the Best Agent to
Buy, Sell or Rent Property