Chappell & Matthews
Bristol, BS8
1.5/5, 11 reviews
18% recommended
100% lettings valuation accuracy
43% lettings fee satisfaction
No company information

Opening Hours
Address

Chappell & Matthews
151 Whiteladies Road
Bristol
Avon
BS8 2RD
0117 322 6021

Performance statistics
Services Valuation Accuracy Fees Satisfaction Min Price of property reviewed Max Price of property reviewed
Lettings 100% 43% £480 £1,600
Review statistics
From Landlords From Tenants From Vendors From Buyers Other
1 0 1 5 0 1 0 0 0 3
Areas covered
Services offered
  • Sales
  • Lettings
  • Block Management
  • Surveys
  • Conveyancing
  • Mortgage Advice
Members of
Latest Properties

No Properties

“Low professional standards...”

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Jun 24,2019
Minithumbdown
By: 'Geoff Hunt'
Jun 24,2019
0 people found
this helpful
As a building surveyor who meets agents constantly my opinion is this branch lacks professional discipline and discretion. I would not recommend them as agents based on the performance to date....
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“The worst rental experience of my ten year rental life...”

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Mar 29,2018
Minithumbdown
By: 'Jamie'
Mar 29,2018
3 people found
this helpful
Many issues with our property including broken toilet flush, broken windows, broken door handles and broken heating were left completely unattended for months. Some issues were ignored for the ENTIRE DURATION of or our tenancy. We were patronised and left feeling as though we were ...
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Comment on agent fees
The fact that we had to pay for a service is outrageous. Even after delaying our deposit return by two months they refused to let ME PAY for a CHAPS same day transfer. They then failed to raise a BACS transfer for another week.
Was this helpful? Yes
By: Meshad
Aug 29, 2018
View all comments (1)
I had the same horrible experience. Lack of interest multiple problems never solved and eventually moved out. Now they want to make unreasonable deductions from the deposit!!!! ...

“As a landlord wanting to rent out our property these ......”

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Jan 04,2018
Minithumbup
By: 'Jo G'
Jan 04,2018
1 people found
this helpful
As a landlord wanting to rent out our property these two members of staff have been highly efficient, professional and extremely courteous upon any correspondence. A great service! I feel that I have a positive working relationship with this company and would highly recommend them ...
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Comment on agent fees
good, responsible for the service being provided.
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“These people are absolute scumbags. They will rip you off ......”

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Oct 24,2017
Minithumbdown
By: 'Never using CM again'
Oct 24,2017
2 people found
this helpful
These people are absolute scumbags. They will rip you off with fees and don't do their job properly - when I moved into a rented property in Bristol they were aggressive and forceful and told me that I must pay my deposit to the previous ...
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Comment on agent fees
Ludicrous fees for doing bugger all
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“What a mess. Been dealing with this clown for the ......”

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Apr 29,2016
Minithumbup
By: 'Aggravated Tenant'
Apr 29,2016
1 people found
this helpful
What a mess. Been dealing with this clown for the past few years as a tenant. Even the landlord, who had previously been lining his pockets at the advice of this muppet to rip of tenant's for their deposits, has admitted its wrong and has ...
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Comment on agent fees
Agency fees were'nt the issue, and senior management bend over backwards to help out. Giuseppe would rather see you bend over though, so he can have his way while you cough up your deposit.
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“I called to book a viewing, and the sales said ......”

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Jan 20,2016
Minithumbdown
By: 'Angel'
Jan 20,2016
1 people found
this helpful
I called to book a viewing, and the sales said she will send me some details to look at and ask me to wait for their calls to discuss the date and time, which is good. One day later, I got a phone call from ...
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“This property has been at the stage of an agreed ......”

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Sep 11,2015
Minithumbdown
By: 'Richard E Draper (benifactor)'
Sep 11,2015
1 people found
this helpful
This property has been at the stage of an agreed sale for 19 months and it is still not completed. I have never met such a bungling bunch of cowboys in all my days. Every time I phone up the guy I want to speak to ...
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What agent could do to change your mind?
Sold the property in a fifth of the time and had kept better contact with all concerned.!!
Attached Filesnbsp;
Comment on agent fees
The property having been on the market so long it could have been sold for ‚£25,000 more than the original asking price due the fluctuation of the property market.
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“I called to see a specific property and register. I ......”

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Oct 20,2014
Minithumbdown
By: 'Meg'
Oct 20,2014
2 people found
this helpful
I called to see a specific property and register. I told them that I was supposed to give my landlord 30 days notice before moving out but was pretty sure I could reduce that term to two weeks. The agent said he wasn't sure he'd show ...
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What agent could do to change your mind?
If the agent was more flexible or even more professional and courteous in how he dealt with the situation, I would have considered registering with the company.
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“Without a doubt the most unprofessional company I have every ......”

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Oct 15,2014
Minithumbdown
By: 'Mike'
Oct 15,2014
0 people found
this helpful
Without a doubt the most unprofessional company I have every dealt with. Numerous unreturned phone calls despite promises to "get back to me" and incompetent office staff who don't seem to even know what their job is, means I would never be able to recommend ...
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What agent could do to change your mind?
Acted in a professional manner and been competent.
Attached Filesnbsp;
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“I had a really terrible experience where I was interested ......”

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Jul 10,2014
Minithumbdown
By: 'PatBS6'
Jul 10,2014
0 people found
this helpful
I had a really terrible experience where I was interested in a property and was one of the first to phone through (9am) to arrange a viewing. I was told by a colleauge that they were in a meeting and would call me back. So ...
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“Where to begin!? The whole experience was dreadful, started badly ......”

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Nov 26,2013
Minithumbdown
By: 'Maggie'
Nov 26,2013
1 people found
this helpful
Where to begin!? The whole experience was dreadful, started badly and only got worse. When I first went to see the flat, it was obvious they hadn't got a clue, and much less actually cared. Fees are extortionate, for which they actually do nothing. When ...
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What agent could do to change your mind?
Their job.
Attached Filesnbsp;
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No fees information available
Kindly note that legally, letting agents need to publish information about their tenancy fees, government-approved redress schemes and client money protection schemes on their website and on third party websites (on which agents are listed). For properties to lease/rent in England, agents need to keep this information up to date and precise on allAgents or specify within the property description.

Complaints Procedure

No procedure available.

Awards won by Chappell & Matthews, Bristol BS8 2RD


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