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    David Burke
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    Alice Jackson
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    Jasmin Hateley
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Chappell & Matthews

2 Northumberland Buildings Bath
Somerset
BA1 2JB

01225422888
Sep 27,2017
Minithumbup
Jasmin Hateley
Alice Jackson
By: 'Ash'
Sep 27,2017
0 people found
this helpful
Both Jasmin and Alice have been extremely helpful during every step of my move and continue to be approachable and easy to get hold of....
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Comment on agent fees
I can't actually remember how much the agency fees were so they can't have been that extortionate!
Was this helpful? Yes
Aug 21,2017
Minithumbup
By: 'Mitchell'
Aug 21,2017
0 people found
this helpful
Awful, awful people. They seemed nice at first, but frequently lied about aspects of the property. When questioned on this, they acted aggressively and pressured myself and my partner into an agreement. On the start date of tenancy, the property was not ready for habitation, with exposed wires, structural problems and mold. Beware....
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Was this helpful? Yes
Aug 20,2017
Minithumbup
David Burke
By: 'Steve'
Aug 20,2017
2 people found
this helpful
After reading the appalling review left by our buyer, I felt compelled to set the record straight. From our point of view, the estate agent provided a good service and carried out our instructions in a timely manner. The house was put back on the market on our instruction because the process had dragged on for almost 13 weeks (no chain involved). The delay was caused by the buyer not having the deposit in place (we have an email from their solicitor confirming this). When we expressed our conc...
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Comment on agent fees
Significantly cheaper than the 2 other agents we were considering.
Was this helpful? Yes
Jul 19,2017
Minithumbdown
David Burke
By: 'Natalie'
Jul 19,2017
1 people found
this helpful
Appalling service as buyers we were stressed out by the dishonest and untrustworthy actions of the estate agents, they deliberately ignored clear instructions that we did not want to meet the seller after the house was put back on the market 2 days before exchange ( due to seller solicitor taking forever to get documents back to ours) causing us to believe we may lose the house, we then were forced to meet the seller as the estate agent went back on his word and allowed her to come to the proper...
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May 21,2015
Minithumbup
By: 'Sunshine'
May 21,2015
1 people found
this helpful
After registering with numerous agents within bath and having no success i decided to pop into Chappell and Matthews. After reading some of the awful reviews i was pleasantly surprised. Welcomed with warm friendly faces who made me feel extremely welcome and vauled. They had exceptional knowledge of Bath and the surrounding areas and helped me find my dream home. They kept in regular contact with me from day one and not once did i feel they werent doing enough for me. Would definitely recommend ...
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Comment on agent fees
Average for the area, very pleased
Was this helpful? Yes
Oct 19,2014
Minithumbdown
By: 'Debbie'
Oct 19,2014
0 people found
this helpful
Rubbish not returning emails or phone calls trying to rip me off with deposit! 6 months of damp in house nothing done As long as there getting there cut they don't care!...
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Comment on agent fees
Don\'t do anything for the money
Was this helpful? Yes
Aug 19,2014
Minithumbdown
By: 'John'
Aug 19,2014
1 people found
this helpful
Terrible communication. When everything is going ok, they still find reasons to take money from your account on a regular basis. Several times they have deducted rental income from us for "investigative work". Despite repeated attempts, they refuse to tell you what it was for. Phone calls or emails are rarely replied to and when you finally have enough and refuse to give them permission to pay contractors twice for the same work, they ignore you. Needless to say, we are now with other ...
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Feb 28,2014
Minithumbup
By: 'SJ'
Feb 28,2014
0 people found
this helpful
I let several properties using Chappell & Matthews, the service I receive is exceptional. Using this branch represents good value for money as they are very organised, so I rarely have to spend any effort thinking about these properties! I would highly recommend this branch if anyone else was looking to let out property in the Bath area....
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Feb 26,2014
Minithumbup
By: 'Richard'
Feb 26,2014
0 people found
this helpful
When i started looking for a Bath agent to manage my property lot of people i spoke to had suggested other agents but my sister in law has a property managed by Chappell and Matthews in Bristol, so i thought i\'d take a chance and go with them seeing as she recommended them for their work ethic and excellent customer service. From day one Chappell and Matthews have been nothing short of excellent when it comes to managing my property. All staff were very welcoming when i went into the office to ...
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Dec 11,2013
Minithumbdown
By: 'Disgusted'
Dec 11,2013
1 people found
this helpful
If I could give them a worse review than terrible I would. From start to finish they are useless charlatons out to grab money. Disgusted with how they notified us that we were being given notice by the landlord, a text message reading "Sorry checkout 18.2.14. Cheers P @ C&M". This sort of summed up the entire experience of how they have truely been over the last 18 months, the stress they have caused, the anxiety, and illness. I hope Karma catches up with these people....
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Was this helpful? Yes
Areas covered
  • BA1
  • BA2
  • BS31
  • BA14
  • BA15
  • BA11
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Services offered
  • Sales
  • Lettings
  • Block Management
  • Surveys
  • Conveyancing
  • Mortgage Advice
Valuation and Fee Performance
57% customers were satisfied with fees 43% accuracy of agent's valuations
Price range of properties reviewed
Sales
  • Min: £230,000
  • Max: £280,000

Letting
  • Min: £0
  • Max: £0



Review statistics

From Landlords From Tenants From Vendors From Buyers Other
2 1 2 2 1 0 1 1 0 0
David Burke - upload your photo David Burke
2 reviews

About David No description set View full profile
Alice Jackson - no image available Alice Jackson
Lettings Negotiator
1 reviews

About Alice No description set View full profile
Jasmin Hateley  - no image available Jasmin Hateley
Lettings negotiator
1 reviews

About Jasmin No description set View full profile

Job vacancies

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Fees

No fees set.
Last updated at 10:04 AM 26/09/2017 by Alice

Complaints Procedure

No procedure set.
Last updated at 10:04 AM 26/09/2017 by Alice

Awards won by Chappell & Matthews, Bath BA1 2JB

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