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Chancellors

255 Banbury Road Summertown, Oxford
Oxfordshire
OX2 7HN

01865 516161, 01865 292999

Apr 28,2014
Minithumbdown
By:
Apr 28,2014
1 people found
this helpful
I was interested in buying an one bed-room flat in North Oxford price it was advertised for £165k. I was served by this rude and arrogant sales advisor whose named Richard in Summertown branch Chancellors. He was impatient and rude as if he didn\'t show any interest in selling me such cheap flat. He kept saying the flat had been sold BUT on their website it was always for sale. I felt insulted he was so unhelpful. He wasn\'t at all pleasant with me on the phone either. I was totally ...
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Was this helpful? Yes
By: Chancellors HQ
May 01, 2014
View all comments (1)
All of our staff should be helpful, courteous and willing to go the extra mile for all of our clients and customers, so I was sorry to read that you felt the service you received from our Summertown office did not meet your expectations. We take such comments seriously and I have raised this matter with the area manager responsible for the office in an effort to ensure all staff are aware of the high standards we expect of them in this regard. When marketing our clients’ properties we ....
Jun 27,2013
Minithumbdown
By:
Jun 27,2013
2 people found
this helpful
Fairly helpful when it came to viewing the property and organizing the let, but since then contacting Chancellors has been, without exception, slow and unhelpful. Most of the time I have had not response at all. Processes which I was informed would take only two weeks in fact took over two months. Don\'t let from them if you can help it....
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What agent could do to change your mind?
Reply to emails promptly.
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Jul 12,2011
Minithumbdown
By:
Jul 12,2011
7 people found
this helpful
My tenancy was a history of mismanagement and muddle. Chancellors repeatedly sent out incorrect documents, failed to renew the tenancy on time, mistakenly pursued me for debt THREE times (and had to provide written apologies and assurances that they would not do so again), lost the spare keys TWICE, and repeatedly failed to do repairs -- they left us with no heating or hot water for a week during the coldest winter for twenty years (although a contractor was available to do the repair immediatel...
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Areas covered
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Services offered
  • Sales
  • Lettings
  • Block Management
  • Surveys
  • Conveyancing
  • Mortgage Advice
Valuation and Fee Performance
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