Chancellors
Newbury, RG14
2.8/5, 18 reviews
50% recommended
0% lettings valuation accuracy
64% lettings fee satisfaction
No company information

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Latest Reviews
View all Reviews 18
3rd May 2019
reviewed by 'Tom'
“The Newbury branch is the WORST estate agency I have ever dealt with. They have zero care for any tenants. ......”
8th Jun 2017
reviewed by 'ronie'
“Worst thugs in Newbury. Charge more and no service at all. Act just as intermediates between landlord and tenant without ......”
5th Jan 2017
reviewed by 'BobbyBrown'
“Helpful up to the move in date. Incorrect keys given, over a month and still waiting for a sets of ......”
7th Oct 2016
reviewed by 'Marta'
“The rental process with Chancellors has been a completely nightmare! I had lots of problems to get my keys once ......”
9th Jul 2014
reviewed by 'Marissa Gannon'
“Ben showed us around the property as was very afficiant in getting in contact with the landlord regarding any issues ......”
8th Jul 2014
reviewed by 'Jack Duff'
“Very helpful and contacted us at key points during the application process. Furthermore the agent let us know when we ......”
Opening Hours
  • Monday: 09:00 - 17:30
  • Tuesday: 09:00 - 17:30
  • Wednesday: 09:00 - 17:30
  • Thursday: 09:00 - 17:30
  • Friday: 09:00 - 17:30
  • Saturday: 09:00 - 17:30
  • Sunday: 09:00 - 17:30
Address

Chancellors
46 Northbrook Street
Newbury
Berkshire
RG14 1DT
01635 46666

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Performance statistics
Services Valuation Accuracy Fees Satisfaction Min Price of property reviewed Max Price of property reviewed
Lettings 0% 64% £675 £1,250
Review statistics
From Landlords From Tenants From Vendors From Buyers Other
4 2 4 5 0 0 1 0 0 2
Areas covered
Services offered
  • Sales
  • Lettings
    •
  • Block Management
  • Surveys
  • Conveyancing
  • Mortgage Advice
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Latest Properties

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Chancellors Branches (view all )
Abingdon, OX14
Amersham, HP6
Ascot Slough, SL5
Aylesbury, HP20
Banbury, OX16
Barnet, EN5
Bicester, OX26
Botley, OX2

“Worst Estate Agency I have ever dealt with...”

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May 03,2019
Minithumbdown
By: 'Tom'
May 03,2019
4 people found
this helpful
The Newbury branch is the WORST estate agency I have ever dealt with. They have zero care for any tenants. And do all they can to prevent you obtaining your deposit back. I accepted to live at one of their properties after I was told ...
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Comment on agent fees
Bad
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“Worst thugs in Newbury. Charge more and no service at ......”

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Jun 08,2017
Minithumbdown
By: 'ronie'
Jun 08,2017
4 people found
this helpful
Worst thugs in Newbury. Charge more and no service at all. Act just as intermediates between landlord and tenant without any support....
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Comment on agent fees
bad
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“Helpful up to the move in date. Incorrect keys given, ......”

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Jan 05,2017
Minithumbdown
By: 'BobbyBrown'
Jan 05,2017
2 people found
this helpful
Helpful up to the move in date. Incorrect keys given, over a month and still waiting for a sets of keys, we're using the agents. No letterbox key. Door handles broken or non existent (locking my partner in a bedroom, having to unscrew bathroom door ...
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Comment on agent fees
Bad.
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“The rental process with Chancellors has been a completely nightmare! ......”

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Oct 07,2016
Minithumbdown
By: 'Marta'
Oct 07,2016
1 people found
this helpful
The rental process with Chancellors has been a completely nightmare! I had lots of problems to get my keys once I had paid the cleared funds. I had to let in your office the luggage and came back 4 times to get my keys because the ...
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“Ben showed us around the property as was very afficiant ......”

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Jul 09,2014
Minithumbup
By: 'Marissa Gannon'
Jul 09,2014
0 people found
this helpful
Ben showed us around the property as was very afficiant in getting in contact with the landlord regarding any issues we had. He always got back to us the same say we contacted. Sue was very helpful as this is my first rental property and ...
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“Very helpful and contacted us at key points during the ......”

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Jul 08,2014
Minithumbup
By: 'Jack Duff'
Jul 08,2014
0 people found
this helpful
Very helpful and contacted us at key points during the application process. Furthermore the agent let us know when we had certain things to complete and provide in order to continue the application....
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“Both Ben and Sue were very helpful and supportive of ......”

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Jul 08,2014
Minithumbup
By: 'N G Courtney'
Jul 08,2014
0 people found
this helpful
Both Ben and Sue were very helpful and supportive of finding tenants and kept me informed of progress as much as they were themselves informed. I did feel however that the coordination with the head office let the branch team down otherwise my scoring would ...
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“Malcolm gave a great 360 degree service from initial consultation I ......”

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Jul 03,2014
Minithumbup
By: 'Mr & Mrs W'
Jul 03,2014
0 people found
this helpful
Malcolm gave a great 360 degree service from initial consultation I felt he understood my needs and was extremely honest and informative throughout the process leaving me in the comfort of knowing I had a property specialist looking after me, right through to the aftercare provided ...
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“I dealt with Sue Shelly, Ben Stevens and Lucy Reeves ......”

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Jul 01,2014
Minithumbup
By: 'Sarah Polack'
Jul 01,2014
0 people found
this helpful
I dealt with Sue Shelly, Ben Stevens and Lucy Reeves on renting two properties out with yourselves. Sue started the process by running through terms and conditions and attending the properties. Ben and Lucy both did viewings to prospective tenants and also answered questions which ...
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“Total professionalism from the initial visit by the Branch Manager ......”

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Jul 01,2014
Minithumbup
By: 'Woodhouse'
Jul 01,2014
0 people found
this helpful
Total professionalism from the initial visit by the Branch Manager to evaluate property and rental income through to identification of suitable tenant and viewings conducted by Branch Negotiator. The process included high quality photographs taken by a professional photographer, excellent and accurate written description of ...
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“With me and my flatmate living quite far from Newbury, ......”

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Jun 30,2014
Minithumbup
By: 'Hans'
Jun 30,2014
1 people found
this helpful
With me and my flatmate living quite far from Newbury, it was quite difficult in finding a place to rent for our Placement year and somehow ended up walking into Chancellors. The only problem we found was trying to understand what we needed to sign ...
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“Friendly helpful competent service all around. Sales person Maxine Hall ......”

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May 21,2014
Minithumbup
By: 'F Cubitt'
May 21,2014
0 people found
this helpful
Friendly helpful competent service all around. Sales person Maxine Hall helped us negotiate with the vendor so the price was agreed without the usual delays. Another Sales person Marc Rollings followed up very effectively, helping us to shove the vendor's tardy advisors so that completion ...
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“We've been trying to buy a house in Newbury for ......”

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Mar 13,2014
Minithumbdown
By: 'Bubble'
Mar 13,2014
5 people found
this helpful
We've been trying to buy a house in Newbury for over 6 months and are fed up with Chancellors putting property up online which is already sold and advertising it as available. Once I rang to organise viewings on 6 properties, to find all but 1 was already ...
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What agent could do to change your mind?
Update online websites; advertise houseswhich are actually available; stop wasting ours and their time.
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“Having washed their hands of us the minute we walked ......”

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Feb 27,2014
Minithumbdown
By: 'Good riddance'
Feb 27,2014
4 people found
this helpful
Having washed their hands of us the minute we walked into the rental property in Newbury, we had to chase the landlord to get the gas connected and fix the lack of water pressure (couldn't have a shower). They harrassed us with threatening letters towards ...
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What agent could do to change your mind?
They contract out everything - key handling, deposit handling, maintenance. They do nothing for the tenant and rip them off at every step. How to improve? Go bust and don't sully the high streets with your scum.
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By: Chancellors HQ
Mar 11, 2014
View all comments (1)
We thank you for your comments as customer feedback is important to us. We are sorry that the property was not in working order for you. We would normally offer to help you contact your Landlord in a situation where we do not manage the property. Regarding the check-in and check-out, these are often very different as there is usually remedial work and cleaning carried out between tenancies and these documents, along with the inventory which the Landlord pays for, are imperative to recording t ...

“I used Chancellors to market my buy to let property ......”

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Dec 03,2013
Minithumbdown
By: 'disgruntled customer'
Dec 03,2013
4 people found
this helpful
I used Chancellors to market my buy to let property for sale and whilst also managing it on my behalf as they assured me this would be more efficient as gaining access arranging viewings would be easier. They oversold and under delivered on all accounts, ...
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“I don't want to name any names so I have ......”

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Jul 28,2013
Minithumbdown
By: 'Heather r8ck_chick Allen'
Jul 28,2013
5 people found
this helpful
I don't want to name any names so I have left the staff members details out. I do not believe the problem to be the staff, I think the fundamental ethos of the company is wrong so no one person to blame. In fact certain ...
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What agent could do to change your mind?
Customer service needs to be seriously looked at in this company. There are so many problems I would not know where to start with how they can improve! I have said all I want to in the comments section above.
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“I have had dealings with this company on two separate ......”

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Apr 05,2007
Minithumbdown
By: 'JBV'
Apr 05,2007
7 people found
this helpful
I have had dealings with this company on two separate occasions and I would never use them again....
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“...”

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Oct 05,2006
Minithumbup
By: 'sidzej'
Oct 05,2006
0 people found
this helpful
...
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No fees information available
Kindly note that legally, letting agents need to publish information about their tenancy fees, government-approved redress schemes and client money protection schemes on their website and on third party websites (on which agents are listed). For properties to lease/rent in England, agents need to keep this information up to date and precise on allAgents or specify within the property description.

Complaints Procedure

No procedure available.

Awards won by Chancellors, Newbury RG14 1DT


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