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    Rachel O'Kane
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    Branch manager High wycombe
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Chancellors

2 Crendon Street High Wycombe
Buckinghamshire
HP13 6LW

01494 445433, 01494 462057

Aug 26,2014
Minithumbdown
By:
Aug 26,2014
1 people found
this helpful
I am not sure if it's that messages aren't passed on or whether the staff just ignore them. I am very aware that the market is flooded with buyers at the moment but to not even have the courtesy to call someone back after several messages have been left is seriously unprofessional. Sending out available property bulletins to their registered buyers with properties that are currently under offer is also bad practice. Unfortunately it appears that sellers really like this agent and so I will...
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What agent could do to change your mind?
Communication is so key to any sales no matter how large or small. If people are leaving messages for a call back, have the decency to actually pick up the phone and not leave them hanging.
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Aug 06,2013
Minithumbdown
By:
Aug 06,2013
1 people found
this helpful
Poor experience from start to finish. The manager took a poor quality photo of the property on his phone and put that up on the internet immediately. His description of the property was underwhelming with some key features missed off. The first viewing the agent went to the wrong location 2.5 miles away while the potential purchasers sat outside the property. They wasted our time bringing around a buyer who wanted to start a kennels (we have a residential semi). They gave the distinct impression...
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May 07,2013
Minithumbdown
By:
May 07,2013
5 people found
this helpful
Really disappointed with their service. Had a booking to view a property, which we even confirmed two days before the viewing and were given the door number of the property. When we came to view two days later, nobody turned up. We contacted them within a few minutes and they said, as the booking hadn\'t been confirmed, they hadn\'t sent someone. You would think that even if one of their staff made a clerical error and didn\'t note down that the booking was confirmed, an agent that charges mo...
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Apr 23,2013
Minithumbdown
By:
Apr 23,2013
4 people found
this helpful
Very poor service, booked 2 viewings in a month and they have canceled both without notifying us at all. Getting free time from work to view the properties to discover that Chancellors let us down for second time. Horrible service, they lied that left a message both times although they didn\'t. Such waste of time, I doubt that we will ever use them again....
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What agent could do to change your mind?
will not use Chancellors again, they don\'t care for others time
Was this helpful? Yes
Jan 17,2013
Minithumbdown
By:
Jan 17,2013
4 people found
this helpful
Me and my partner found a perfect located flat and we were very excited about it all. We have had very smooth start until we have discovered that our new flat has not been repaired or even checked before we moved in. First we discovered was washing machine labeled as last serviced in 2004, not working of course- Chancellors said that they will never check this at Inventory check and it is not theirs responsibility (?!). They also said that it is NOT urgent and they will inform us after speaking ...
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Dec 12,2012
Minithumbdown
By:
Dec 12,2012
5 people found
this helpful
We have rented our property through Chancellors for 2 years and to start with they were wonderful, throughout our tenancy they were helpful if we had any probelms. However, our Landlord decided to end his contract with Chancellors and Chancellors then called me to say that our Check Out was being arranged for the next day, even though we had 3 months left of our tenancy! This was found to be an admin error, but since this time, Chancellors have been seriously unhelpful and almost spiteful. Ou...
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What agent could do to change your mind?
If Chancellors were willing to help anyone other than themselves then we would have considered renting another property from them, but their rude and dismissive manner has left us feeling that we are nothing but a pay cheque to them.
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Oct 18,2012
Minithumbdown
By:
Oct 18,2012
3 people found
this helpful
Very poor service. Problems from start to finish. When we were looking for houses we stipulated that we needed a house which would accept pets and they showed us a couple of houses where the landlord wouldn\'t accept pets, which was a waste of time. They also sent us lots of things which were over budget. When we let the house it was for new jobs which we were due to start so they wanted references from our new bosses. We gave all the correct information, however the company Chancellors sub ...
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Areas covered
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Services offered
  • Sales
  • Lettings
  • Block Management
  • Surveys
  • Conveyancing
  • Mortgage Advice
Valuation and Fee Performance
100% customers were satisfied with fees % accuracy of agent's valuations
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Rachel O'Kane - upload your photo Rachel O'Kane
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Joanne Thompson - upload your photo Joanne Thompson
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Rachel O'Kane - upload your photo Rachel O'Kane
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Branch manager High wycombe - upload your photo Branch manager High wycombe
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