“Chancellors high wycombe...”
1 Star Review
Sep 29,2022
By:
'Theresa'
Sep 29,2022
Services: Property Management
Would you recommend?: No
Postcode: HP11
Property Management
Postcode: HP11
0
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When started to rent my property I had excellent service from the high wycombe branch but as soon as it was moved to thameside property management it was shocking. I have never dealt with such a bad company. No help at all for me as ...
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5 Star Review
Jul 13,2022
By:
'Colette Macie'
Jul 13,2022
Services: Property Management
Would you recommend?: Yes
Postcode: HP2
Property Management
Postcode: HP2
0
people found
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Grace and the rest of the team at Chancellors are a pleasure to work with. Efficient, polite and friendly; they must communicate really well amongst themselves because everyone always knows what's going on even when my assigned contact is busy. I would highly recommend this ...
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“Excellent service and professional and dealt ......”
5 Star Review
Jun 27,2022
By:
'Steve'
Jun 27,2022
Services: Sales (as a Vendor)
Would you recommend?: No
Postcode: HP27
Sales (as a Vendor)
Postcode: HP27
0
people found
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Excellent service and professional and dealt with our house sale in a fast, effective and friendly manner, cannot thank them enough for their work!...
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“I looked at rental properties with Grace and ......”
5 Star Review
Jun 24,2022
By:
'SP'
Jun 24,2022
Services: Lettings (as a Tenant)
Would you recommend?: Yes
Postcode: HP5
Lettings (as a Tenant)
Postcode: HP5
0
people found
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I looked at rental properties with Grace and found her to be really knowledgeable and personable as an agent. I also went on to buy my house through Chancellors and had a great experience all around. I would recommend to others....
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“The lettings staff at the High Wycombe branch......”
5 Star Review
Jun 23,2022
By:
'Brenda Tolfree'
Jun 23,2022
Services: Property Management
Would you recommend?: Yes
Postcode: RG12
Property Management
Postcode: RG12
0
people found
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The lettings staff at the High Wycombe branch are very efficient and are led by Grace Curry who is very professional in her work and a pleasure to deal with....
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1 Star Review
Sep 01,2021
By:
'Hollie'
Sep 01,2021
Services: I bought a new property
Would you recommend?: No
Postcode: HP11
I bought a new property
Postcode: HP11
1
people found
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Terrible experience buying a property. They gave false information, as well as the wrong information and also told plain lies! - all of which could have landed me with a serious problem with the property after the sale went through and affected the mortgage too. ...
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1
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“The worst customer service ever!...”
1 Star Review
Jun 28,2021
By:
'dan'
Jun 28,2021
Services: Sales (Prospective customer)
Sold price: £280000
Would you recommend?: No
Postcode: HP12
Sales (Prospective customer)
Sold price: £280000
Postcode: HP12
2
people found
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The worst customer service ever! Agreed to purchase a property from chancellors, mortgage in place, solicitors instructed in April 2021, told the agents had to complete before stamp duty holiday. My solicitor raised enquiries but the vendor could not be bothered to reply to these nor ...
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“Avoid this fraud scheme. Attempted to buy a ......”
1 Star Review
May 25,2021
By:
'Disgruntled'
May 25,2021
Services: Sales (Prospective customer)
Would you recommend?: No
Postcode: HP12
Sales (Prospective customer)
Postcode: HP12
3
people found
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Avoid this fraud scheme.
Attempted to buy a property off Chancellors.
They refused viewing to us, evem though we wanted to offer a higher price to the vendor and effectively have sold the property while their office was closed on Sunday. Must have been a ...
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3
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“If I could give 0 stars I would. Sellers beware...”
1 Star Review
Feb 22,2021
By:
'Fairbrother'
Feb 22,2021
Services: Sales (Prospective customer)
Would you recommend?: No
Postcode: HP13
Sales (Prospective customer)
Postcode: HP13
1
people found
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If I could give 0 stars I would.
Arranged a morning viewing and they booked the wrong time down as a afternoon appointment. When I queried it they said they were now unable to make the morning time so I could not view the property. I ...
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1 Star Review
Dec 20,2018
By:
'pilotpa28'
Dec 20,2018
Services: Sales (as a Buyer)
Would you recommend?: No
Postcode: HP
Sales (as a Buyer)
Postcode: HP
3
people found
this helpful
Branch staff are great but beware being sucked into the honey trap. Once the deal is done everything gets passed to Head Office in Bracknell where it takes on its honey-like characteristics
The head office support is exactly that, outwardly sweet but thixotropic in the ...
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Comment on agent fees
Buyer
3
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1 Star Review
May 16,2018
By:
'Chris'
May 16,2018
Services: Buying agent
Would you recommend?: No
Postcode: HP14
Buying agent
Postcode: HP14
4
people found
this helpful
Our buyers sold their house through Chancellors, and they were absolutely useless at organising their one property sale in a 4 property chain. As soon as they have sold the property all dealing are sent to a faceless central office, who couldn't care less about a ...
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4
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1 Star Review
Mar 23,2018
By:
'Sam'
Mar 23,2018
Services: Sales (Prospective customer)
Would you recommend?: No
Postcode: HP12
Sales (Prospective customer)
Postcode: HP12
4
people found
this helpful
All we want to do is sell our house. Twice we have been let down by prospective viewings and lied to by being told that there is a viewing yet no one has been. We have a young family and have to tidy and leave ...
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4
people found
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“Stephanie was professional and polite throughout the selling process. When ......”
5 Star Review
Oct 12,2017
By:
'Ced'
Oct 12,2017
Services: Sales (as a Vendor)
Would you recommend?: No
Postcode: HP11
Sales (as a Vendor)
Postcode: HP11
0
people found
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Stephanie was professional and polite throughout the selling process. When there were issues raised by others Stephanie was able to offer creative solutions. Stephanie used her negotiating skills to obtain a fair price for the house we were selling.
For buying or selling houses in ...
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Comment on agent fees
The agent has a shared interest in achieving optimum price and was able to negotiate but was clear about range.
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“I wish I had read these reviews before using Chancellors ......”
1 Star Review
Aug 16,2017
By:
'Vanessa'
Aug 16,2017
Services: Lettings (as a Landlord)
Would you recommend?: No
Postcode: HP12
Lettings (as a Landlord)
Postcode: HP12
0
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I wish I had read these reviews before using Chancellors management services for lettings. I have found them absolutely appalling. The appointment suppliers to do repairs who can charge 4 times the price of some and they do no inspection of the work undertaken by supplier ...
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Comment on agent fees
Average
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“As a landlord I would never recommend Chancellors of High ......”
1 Star Review
Jul 22,2017
By:
'Noah'
Jul 22,2017
Services: Lettings (as a Landlord)
Rent PCM: £850
Would you recommend?: No
Postcode: HP12
Lettings (as a Landlord)
Rent PCM: £850
Postcode: HP12
1
people found
this helpful
As a landlord I would never recommend Chancellors of High Wycombe. They failed to manage my property. My previous tenant had made mofications to the property to which Chancellors failed to pick up despite carrying out checks. Seldom returned my calls leaving me very frustrated ...
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Comment on agent fees
Not value for money. Inventory check given to third party bit worrying.
1
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“Frankly speaking, I wouldn't recommend this agency. An unprofessional team, ......”
1 Star Review
Sep 24,2014
By:
'Me'
Sep 24,2014
Services: Buying agent
Would you recommend?: No
Postcode: HP13
Buying agent
Postcode: HP13
6
people found
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Frankly speaking, I wouldn't recommend this agency. An unprofessional team, ridiculous! It was just simple thing to make an appointment to view the property and we couldn't get it. The agency team make excuses:
First person: *I'll send an email soon with the details.
Second ...
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6
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“I am not sure if it's that messages aren't passed ......”
1 Star Review
Aug 26,2014
By:
'LFP'
Aug 26,2014
Services: Sales (Prospective customer)
Would you recommend?: No
Postcode: HP13
Sales (Prospective customer)
Postcode: HP13
1
people found
this helpful
I am not sure if it's that messages aren't passed on or whether the staff just ignore them. I am very aware that the market is flooded with buyers at the moment but to not even have the courtesy to call someone back after several ...
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What agent could do to change your mind?
Communication is so key to any sales no matter how large or small. If people are leaving messages for a call back, have the decency to actually pick up the phone and not leave them hanging.
Attached Filesnbsp;
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“I am currently having a dispute with Chancellors regarding their ......”
1 Star Review
Jul 21,2014
By:
'R.A.'
Jul 21,2014
Services: Lettings (as a Landlord)
Rent PCM: £700
Would you recommend?: No
Postcode: HP13
Lettings (as a Landlord)
Rent PCM: £700
Postcode: HP13
2
people found
this helpful
I am currently having a dispute with Chancellors regarding their fee they invoiced me.
It came as a shock. These are the things that went wrong;
1. My previous contract with Chancellors left me with a credit that is denoted in my current
'Terms of Business' ...
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What agent could do to change your mind?
They need to understand their own 'Terms of Business' document well. They should be very clear in letting their customer know what they will be charged. If they failed to do so, they should honestly stand up and say that they made a mistake instead of inventing new stories to blame the customer.
Attached Filesnbsp;
Comment on agent fees
They drew a 'Terms of Business' document without mentioning any fee apart from the 'credit' note and now they are charging me 12% fee. I would never have accepted for a market leading fee like 12%.
They charged a documentation fee when I repeatedly mentioned to them that I will take care of producing the tenancy agreement
They just siphoned off the first month rent without dropping me a hint. A complete communication failure.
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“Took ages to arrange a view after expressing interest even ......”
1 Star Review
May 29,2014
By:
'simon'
May 29,2014
Services: Sales (Prospective customer)
Would you recommend?: No
Postcode: HH17
Sales (Prospective customer)
Postcode: HH17
2
people found
this helpful
Took ages to arrange a view after expressing interest even though we were cash buyers, finally we drove 30 miles only to be given the address of the wrong property. Called agent 3 times to get the vendor to open the door and no response. Finally they ...
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What agent could do to change your mind?
Cold have arranged a viewing as requested.
Could have kept us informed of progress
Could have given us teh right address
could have returned call in a timely manner. These guys are completelty incompetent
Attached Filesnbsp;
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“As a keen individual to move up to High Wycombe, ......”
2 Star Review
May 26,2014
By:
'Honesty'
May 26,2014
Services: Sales (Prospective customer)
Would you recommend?: No
Postcode: HP13
Sales (Prospective customer)
Postcode: HP13
2
people found
this helpful
As a keen individual to move up to High Wycombe, contacted Chancellors as they had properties matching my criteria. The agent assigned to me was very flaky, extremely intimidating, I could not hold of her and been ignored when I returned her calls about viewings. ...
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“We have been renting through Chancellors for the past 18 months ......”
1 Star Review
Nov 21,2013
By:
'xxx'
Nov 21,2013
Services: Lettings (as a Tenant)
Would you recommend?: No
Postcode: HP12
Lettings (as a Tenant)
Postcode: HP12
2
people found
this helpful
We have been renting through Chancellors for the past 18 months and have had nothing but bother. The first problem upon moving in was the house had not been cleaned or decorated as promised. We have come across a number of issues and each time it ...
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What agent could do to change your mind?
Communication - getting back to you every day with updates
Improve customer service
Resolve situation immediately without having to contact the landlord - surely that is management
Attached Filesnbsp;
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“Poor experience from start to finish. The manager took a ......”
1 Star Review
Aug 06,2013
By:
'BBK'
Aug 06,2013
Services: Sales (as a Vendor)
Would you recommend?: No
Postcode: HP11
Sales (as a Vendor)
Postcode: HP11
1
people found
this helpful
Poor experience from start to finish. The manager took a poor quality photo of the property on his phone and put that up on the internet immediately. His description of the property was underwhelming with some key features missed off. The first viewing the agent ...
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“Really disappointed with their service. Had a booking to view ......”
1 Star Review
May 07,2013
By:
'M'
May 07,2013
Services: Lettings (as a Tenant)
Would you recommend?: No
Postcode: HP13
Lettings (as a Tenant)
Postcode: HP13
5
people found
this helpful
Really disappointed with their service. Had a booking to view a property, which we even confirmed two days before the viewing and were given the door number of the property. When we came to view two days later, nobody turned up. We contacted them within ...
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5
people found
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“Very poor service, booked 2 viewings in a month and they ......”
1 Star Review
Apr 23,2013
By:
'HWM'
Apr 23,2013
Services: Lettings (Prospective customer)
Would you recommend?: No
Postcode: HP11
Lettings (Prospective customer)
Postcode: HP11
4
people found
this helpful
Very poor service, booked 2 viewings in a month and they have canceled both without notifying us at all. Getting free time from work to view the properties to discover that Chancellors let us down for second time. Horrible service, they lied that left a message ...
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What agent could do to change your mind?
will not use Chancellors again, they don't care for others time
Attached Filesnbsp;
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“Me and my partner found a perfect located flat and ......”
1 Star Review
Jan 17,2013
By:
'Sarah'
Jan 17,2013
Services: Lettings (as a Tenant)
Would you recommend?: No
Postcode: HP13
Lettings (as a Tenant)
Postcode: HP13
4
people found
this helpful
Me and my partner found a perfect located flat and we were very excited about it all. We have had very smooth start until we have discovered that our new flat has not been repaired or even checked before we moved in. First we discovered ...
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people found
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“We have rented our property through Chancellors for 2 years and ......”
1 Star Review
Dec 12,2012
By:
'Homeless'
Dec 12,2012
Services: Lettings (as a Tenant)
Would you recommend?: No
Postcode: HP13
Lettings (as a Tenant)
Postcode: HP13
5
people found
this helpful
We have rented our property through Chancellors for 2 years and to start with they were wonderful, throughout our tenancy they were helpful if we had any probelms. However, our Landlord decided to end his contract with Chancellors and Chancellors then called me to say that ...
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What agent could do to change your mind?
If Chancellors were willing to help anyone other than themselves then we would have considered renting another property from them, but their rude and dismissive manner has left us feeling that we are nothing but a pay cheque to them.
Attached Filesnbsp;
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“Very poor service. Problems from start to finish. When we ......”
1 Star Review
Oct 18,2012
By:
'Dissapointed'
Oct 18,2012
Services: Lettings (as a Tenant)
Would you recommend?: No
Postcode:
Lettings (as a Tenant)
Postcode:
3
people found
this helpful
Very poor service. Problems from start to finish. When we were looking for houses we stipulated that we needed a house which would accept pets and they showed us a couple of houses where the landlord wouldn't accept pets, which was a waste of time. ...
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3
people found
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“Checked out of a property on the 7th October. Heard ......”
1 Star Review
Oct 31,2011
By:
'Luke'
Oct 31,2011
Services: Lettings (as a Tenant)
Would you recommend?: No
Postcode:
Lettings (as a Tenant)
Postcode:
7
people found
this helpful
Checked out of a property on the 7th October. Heard nothing for 3 weeks so contacted them myself. Was advised that they had been instructed to withold all my deposit....when asked why they said they were waiting on that detail. Advised them not happy at ...
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What agent could do to change your mind?
Nothing will change my mind now. All i wanted was the bottom level of service alas they could not even managed that.
Attached Filesnbsp;
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“Fail to market as promised, ignore emails, generally unprofessional, unreliable ......”
1 Star Review
Oct 05,2010
By:
'kaymuhr'
Oct 05,2010
Services: Sales (Prospective customer)
Would you recommend?: No
Postcode:
Sales (Prospective customer)
Postcode:
8
people found
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Fail to market as promised, ignore emails, generally unprofessional, unreliable and quite rude....
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8
people found
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“These people should be regulated to avoid terrible situations like ......”
1 Star Review
Jul 20,2010
By:
'angry'
Jul 20,2010
Services: Sales (as a Buyer)
Would you recommend?: No
Postcode:
Sales (as a Buyer)
Postcode:
4
people found
this helpful
These people should be regulated to avoid terrible situations like they put us in. This branch knowing we had given notice on a tennancy nearly made us homeless by cocking up the paperwork on our purchase....
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people found
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