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Chancellors

64 The Broadway Chesham
Buckinghamshire
HP5 1EG

01494 774343
Website not available

Properties for Sale
Properties to Rent

“Never arrange viewings or update re: viewings. Would never recommend them...”

Jul 08,2018
Minithumbdown
By: 'Dissatisfied prospective tentant'
Jul 08,2018
3 people found
this helpful
Lost two rental properties because they never called to arrange viewings despite my calling and chasing and stating I'm keen to move fast....
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By: Chris
Jul 18, 2018
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You had a lucky escape! Still waiting for my deposit back.....tick tock ...
Jan 26,2018
Minithumbdown
By: 'David'
Jan 26,2018
3 people found
this helpful
They are an absolute shambles everything bad the general public think about estate agents Chancellors Ascot delivers.. Shocking! Will never use again And there property management is shocking...
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Comment on agent fees
Good
Was this helpful? Yes
Jan 25,2018
Minithumbdown
By: 'Victoria'
Jan 25,2018
6 people found
this helpful
I can not recommend strongly enough not to use this company. The service received has not only been a disgrace from the branches but also from the directors office who are completely incompetent at even following their own complaints procedure. The mistakes are too many ...
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Sep 15,2017
Minithumbup
By: 'M childs'
Sep 15,2017
0 people found
this helpful
Great team at chancellors chesham branch dynamic team and with nicholas richmond and the crew I felt like I was part of their team...
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Jul 31,2017
Minithumbdown
By: 'WeWantOurMoney'
Jul 31,2017
0 people found
this helpful
OK for taking the rent from the tenant. Poor at paying it to the our account. Local service in Chesham OK, but it all grinds to a halt when it comes to making a simple transfer of landlord account payments. Was requested by us in ...
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Was this helpful? Yes
Apr 03,2017
Minithumbdown
By: 'Paul'
Apr 03,2017
2 people found
this helpful
Absolute shambles of an estate agent, whole office run by 20 something year olds who haven't got a clue what they're doing, told me the flat I'm in now had already gone then i rented it through another estate agent the same morning, every time I ...
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Was this helpful? Yes
Nov 25,2016
Minithumbdown
By: 'annoyed'
Nov 25,2016
1 people found
this helpful
Terrible service. They passed our details to third parties despite our request to not do this. They lied about our landlord to us, and to him about us, to get money off us quicker, and though we finished our dealings with them 4 years ago, they ...
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Comment on agent fees
extortionate given that they don't provide anything resembling a service
Was this helpful? Yes
Sep 07,2015
Minithumbdown
By: 'Tnash'
Sep 07,2015
4 people found
this helpful
After many dealings with this company I can confidently tell you collectively they represent the worst traits found in estate agents. From knowingly leaving sold or let properties as available on their website to draw you in at the start, to flatly ignoring you during ...
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What agent could do to change your mind?
Admin Fees originally were extortionate compared to competitors, dropped the fees by over 50% when we raised this which showed they really were just trying it on!
Attached Files
Comment on agent fees
Admin Fees originally were extortionate compared to competitors, dropped the fees by over 50% when we raised this which showed they really were just trying it on!
Was this helpful? Yes
May 14,2015
Minithumbup
By: 'Wendy & Steve Morris'
May 14,2015
0 people found
this helpful
I wish to say a huge thank you to Grace Curry at Chancellors Chesham for her help and dedication to her job. Our current landlord sold the property and I started a search for a new home just after Christmas (we had 4 months notice, so ...
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Oct 11,2014
Minithumbdown
By: 'Furious'
Oct 11,2014
6 people found
this helpful
Don't be fooled by their marketing. Chancellors are one of the worst estate agents around especially if you are a tenant or a landlord renting through them. I rented from them for about three years and they were a terrible hassle both to me and ...
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What agent could do to change your mind?
Their problems are clearly due to organisational culture because looking at the reviews people are complaining the same issues. Standards are low. They focus mostly on making fast money. The property management side seems to attend only to landlords with multiple properties. Everyone else waits for months if there are problems. They need to seriously start providing a better quality of service and this may be only possible by bringing in professionals at the higher levels to change their culture.
Attached Files
Comment on agent fees
‚£90 to renew a tenancy agreement. This constitutes them printing a Word document, sticking it in an envelope and mailing it. Total rip-off.
Was this helpful? Yes
May 28,2014
Minithumbdown
By: 'Cisco'
May 28,2014
2 people found
this helpful
I have been trying to rent a property through Chancellors for about 6 weeks now and I can say I am very disappointed about their services as I only have one week left until I have to move house and I still don't know if I ...
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Was this helpful? Yes
Apr 08,2014
Minithumbup
By: 'Amanda'
Apr 08,2014
0 people found
this helpful
Dealt with Lucy at the chesham branch! What a lovely lady and very professional! Would highly recommend her. Keep up the good work!...
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Was this helpful? Yes
Mar 03,2014
Minithumbdown
By: 'not so Prospective Customer'
Mar 03,2014
3 people found
this helpful
I have been trying to buy a property in Chesham and am finding it very difficulty and am not getting any response and am being shown property which are not in my budget and it looks like I will not be able to buy through ...
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Was this helpful? Yes
By: Chancellors HQ
Mar 12, 2014
View all comments (1)
Thank you very much for your comments, customer feedback is very important to us. We are sorry that you feel we may be unable to find you a property to purchase and would like the opportunity to discuss this with you. We would definitely be interested in helping you find the right property to suit your budget and would like to address any concerns you may have. If you would like to contact us, please do so at directors@chancellors.co.uk with further details of your problem and we’d be ...
Feb 13,2013
Minithumbdown
By: 'Inertia'
Feb 13,2013
5 people found
this helpful
Communication within this dismal organisation appears to be the primary problem. Before moving in, having to deal with three separate people regarding the letting resulted in me being asked for the same documentation on three separate occasions. Upon moving in, I was told that one ...
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What agent could do to change your mind?
Agent should share information within the organisation far more effectively - this would cut off the vast majority of problems that I have experienced.
Attached Files
Was this helpful? Yes
Areas covered
Advertise on
Services offered
  • Sales
  • Lettings
  • Block Management
  • Surveys
  • Conveyancing
  • Mortgage Advice
Valuation and Fee Performance
29% customers were satisfied with fees 30% accuracy of agent's valuations
Price range of properties reviewed
Sales
  • Min: £250,000
  • Max: £250,000

Letting
  • Min: £0
  • Max: £0



Review statistics

From Landlords From Tenants From Vendors From Buyers Other
0 1 2 6 1 0 0 0 0 4

Fees

No fees set.

Complaints Procedure

No procedure available.

Awards won by Chancellors, Chesham HP5 1EG

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