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    Lucy Cloot
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    Grace Curry
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Chancellors

64 The Broadway Chesham
Buckinghamshire
HP5 1EG

01494 774343

Nov 25,2016
Minithumbdown
By:
Nov 25,2016
0 people found
this helpful
Terrible service. They passed our details to third parties despite our request to not do this. They lied about our landlord to us, and to him about us, to get money off us quicker, and though we finished our dealings with them 4 years ago, they keep emailing and phoning - and I have contacted them several times to have our details removed from their system. One phone call came about 30 minutes after one of my requests to stop calling! We even had a letter asking for more money to renew a contr...
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Comment on agent fees
extortionate given that they don't provide anything resembling a service
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Sep 07,2015
Minithumbdown
By:
Sep 07,2015
4 people found
this helpful
After many dealings with this company I can confidently tell you collectively they represent the worst traits found in estate agents. From knowingly leaving sold or let properties as available on their website to draw you in at the start, to flatly ignoring you during and at the end of the tenancy if you ever need them. If there isn't an opportunity for them to get as much money as possible out of you, they are not interested. Glad to finally nearly be done with these people although they still ...
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What agent could do to change your mind?
Admin Fees originally were extortionate compared to competitors, dropped the fees by over 50% when we raised this which showed they really were just trying it on!
Comment on agent fees
Admin Fees originally were extortionate compared to competitors, dropped the fees by over 50% when we raised this which showed they really were just trying it on!
Was this helpful? Yes
May 14,2015
Minithumbup
By:
May 14,2015
0 people found
this helpful
I wish to say a huge thank you to Grace Curry at Chancellors Chesham for her help and dedication to her job. Our current landlord sold the property and I started a search for a new home just after Christmas (we had 4 months notice, so not a problem I thought). However, as we have 2 dogs, it was proving to be very difficult to find a property that would accept our beloved pets. But I then contacted Chancellors Chesham about a pet friendly property and Grace got me a viewing that day. Sadly th...
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Oct 11,2014
Minithumbdown
By:
Oct 11,2014
6 people found
this helpful
Don't be fooled by their marketing. Chancellors are one of the worst estate agents around especially if you are a tenant or a landlord renting through them. I rented from them for about three years and they were a terrible hassle both to me and the owner of the house. This complaint about two branches, the Chesham one and their infamous Thameside Property Management department. This last one has a revolving door turnover. My experience is in line with other negative experiences. In fact, w...
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What agent could do to change your mind?
Their problems are clearly due to organisational culture because looking at the reviews people are complaining the same issues. Standards are low. They focus mostly on making fast money. The property management side seems to attend only to landlords with multiple properties. Everyone else waits for months if there are problems. They need to seriously start providing a better quality of service and this may be only possible by bringing in professionals at the higher levels to change their culture.
Comment on agent fees
โ€š£90 to renew a tenancy agreement. This constitutes them printing a Word document, sticking it in an envelope and mailing it. Total rip-off.
Was this helpful? Yes
May 28,2014
Minithumbdown
By:
May 28,2014
2 people found
this helpful
I have been trying to rent a property through Chancellors for about 6 weeks now and I can say I am very disappointed about their services as I only have one week left until I have to move house and I still don't know if I will have a house to move into. I keep on calling this agent and she is always on another line and I never receive a call back from her; when I do manage to speak to her she says is too busy. The stuff here is just useless, very sloppy and unprofessional. I am in a situation th...
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Apr 08,2014
Minithumbup
By:
Apr 08,2014
0 people found
this helpful
Dealt with Lucy at the chesham branch! What a lovely lady and very professional! Would highly recommend her. Keep up the good work!...
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Mar 03,2014
Minithumbdown
By:
Mar 03,2014
3 people found
this helpful
I have been trying to buy a property in Chesham and am finding it very difficulty and am not getting any response and am being shown property which are not in my budget and it looks like I will not be able to buy through Chancellors if I do not take a mortgage through their agent. Very disappointed...
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Was this helpful? Yes
By: Chancellors HQ
Mar 12, 2014
View all comments (1)
Thank you very much for your comments, customer feedback is very important to us. We are sorry that you feel we may be unable to find you a property to purchase and would like the opportunity to discuss this with you. We would definitely be interested in helping you find the right property to suit your budget and would like to address any concerns you may have. If you would like to contact us, please do so at directors@chancellors.co.uk with further details of your problem and weรขโ‚ฌโ„ขd be ....
Feb 13,2013
Minithumbdown
By:
Feb 13,2013
5 people found
this helpful
Communication within this dismal organisation appears to be the primary problem. Before moving in, having to deal with three separate people regarding the letting resulted in me being asked for the same documentation on three separate occasions. Upon moving in, I was told that one of the locks on the front door had no key. 6-7 months later, landlord is selling the property and I\'m now forced to deal with Chancellors again. This time, they\'re not making any money out of me, so they have even...
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What agent could do to change your mind?
Agent should share information within the organisation far more effectively - this would cut off the vast majority of problems that I have experienced.
Was this helpful? Yes
Areas covered
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Services offered
  • Sales
  • Lettings
  • Block Management
  • Surveys
  • Conveyancing
  • Mortgage Advice
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Lucy Cloot - upload your photo Lucy Cloot
2 reviews

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Grace Curry - upload your photo Grace Curry
2 reviews

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