Chancellors
Bracknell, RG12
2.5/5, 32 reviews
34% recommended
50% sales valuation accuracy
60% sales fee satisfaction
56% lettings valuation accuracy
27% lettings fee satisfaction
No company information

Opening Hours
Address

Chancellors
1 Station Square
Bracknell
Berkshire
RG12 1QB
01344 408000

Performance statistics
Services Valuation Accuracy Fees Satisfaction Min Price of property reviewed Max Price of property reviewed
Sales 50% 60% £195,000 £330,000
Lettings 56% 27% £650 £1,750
Review statistics
From Landlords From Tenants From Vendors From Buyers Other
1 6 2 8 5 3 3 2 0 2
Areas covered
Services offered
  • Sales
  • Lettings
  • Block Management
  • Surveys
  • Conveyancing
  • Mortgage Advice
Members of
Latest Properties

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“This has got to be the worst Estate Agents ou......”

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Aug 22,2019
Minithumbdown
By: 'Adaeze Badipe'
Aug 22,2019
0 people found
this helpful
This has got to be the worst Estate Agents out there. Not only do they lie with ease, forget they had told the same lie before and then repeat it a year later, if you want to rent property from them....please watch out. We ...
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“NEVER EVER USE CHANCELLORS!!...”

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Aug 22,2019
Minithumbdown
By: 'Josie Gilchriest'
Aug 22,2019
0 people found
this helpful
NEVER EVER USE CHANCELLORS!! Chancellors manage my last rented property and I can honestly say I have yet to have a positive experience. I informed my property manager of me moving out and conducting a tenancy swap in writing on the 8th May 2019 and to ...
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“Rental Money not paying...”

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Feb 19,2019
Minithumbdown
By: 'RVK'
Feb 19,2019
5 people found
this helpful
I am a landlord and Chancellors estate agents are not paying my rental money with a proper tenancy agreement with Chancellors The Chancellors head office team paid wrongly to the previous land lord (Same tenants continuing in the property since I bought this property) and ...
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Comment on agent fees
OK
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“They used to be great; now I am a frustrated and disappointed landlord...”

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Aug 31,2018
Minithumbdown
By: 'Disappointed and frustrated landlord.'
Aug 31,2018
3 people found
this helpful
Long saga of multiple calls, emails, unanswered questions, repeat the cycle, for what should have been a couple of months of work and marketing and has extended for more than half a year. Individuals are pleasant and sometimes knowledgeable but no one appears accountable for ...
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“Naming no names...”

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Aug 13,2018
Minithumbdown
By: 'WindsorOne'
Aug 13,2018
4 people found
this helpful
While Chancellors have some great staff in their actual branches, some being better than others, the head office is a complete joke. Poor listening and communication skills make life as a landlord (and for the tenants) 100x harder than it's ever been. Too many cooks ...
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Comment on agent fees
Very high fees for the quality of service
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“Poor communicators and high charges...”

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Jul 16,2018
Minithumbdown
By: 'NAB'
Jul 16,2018
5 people found
this helpful
As a renter, In hindsight would not use them again. The contract is too much in their favour. They are poor communicators and got the rental charges quite wrong in their favour. I was in fact always well ahead in rental payments. It was eventually ...
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Comment on agent fees
Definitely not the cheapest
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By: Chris
Jul 18, 2018
View all comments (1)
They are awful. Appalling communication and prioritise landlords over tenants. Avoid at all costs. ...

“If I could give them 0 starts it would be too much...”

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Jun 20,2018
Minithumbdown
By: 'Katie Maughfling'
Jun 20,2018
3 people found
this helpful
Again frustrated by their complete incompetence. They must be the worst employer too as I am always dealing with someone different - which is probably why things dont get done....
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Comment on agent fees
They dont provide a service; they just take your money.
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“HORRENDOUS...”

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Apr 04,2018
Minithumbdown
By: 'JenBFlat3'
Apr 04,2018
3 people found
this helpful
Horrendous lettings agency. It's been over 5 weeks since I moved out and my deposit hasn't been returned. All the agency fees go where? You get dismissed at every opportunity - even by managers and I hate chasing up payments. AVOID AT ALL COSTS!...
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Comment on agent fees
No point paying the agency fees. They don't go to any good use
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“Crown mews abingdon...”

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Apr 04,2018
Minithumbdown
By: 'Tezza'
Apr 04,2018
3 people found
this helpful
Rented a flat in Abingdon. Had a rat came from under the sink Main water outlet into the property ate doors and food. 3 days of cleaning and bleach the agent got a vermin inspector out the rat was caught once poison was taken each day ...
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Comment on agent fees
Fees for a piece of paper. Outrageous
Was this helpful? Yes

“Miss Debbi Fullbrook from the lettings agents team has done ......”

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Feb 23,2018
Minithumbup
By: 'Maria'
Feb 23,2018
2 people found
this helpful
Miss Debbi Fullbrook from the lettings agents team has done a great job. She done all my processings in the required time and kept me updated with every step of the proccess . She's really effective and proffessional . Thanks!!!...
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Comment on agent fees
Good
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By: GG
May 16, 2018
View all comments (1)
Yes they are very good on sowing the properties but? we did rent two properties from this agency (a family of 4) it is the worst experience ever:( pay a fee for what? we did give a second opportunity (only because the property was managed by them) it just re-confirm the luck of professionalism when inside the property it was completely dirty although they confirm it would have been cleaned and emptied, the same thing happen to the first property :( when confronted the money was gone and a apol ...

“Appalling beyond belief. I don't normally write negative reviews but ......”

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Dec 09,2017
Minithumbdown
By: 'Andy'
Dec 09,2017
3 people found
this helpful
Appalling beyond belief. I don't normally write negative reviews but unfortunately the service (or lack of) provided by this Estate Agent was so bad, I believe others should be aware of it. Never in my professional life have i ever come across an organisation that ...
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Comment on agent fees
Terrible because they don't do anything. In a managed let they expect the landlord to do everything and absolve themselves of all responsibilities.
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“Ms. Danniella Wylie was in charge with the lettings progressions ......”

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Oct 23,2017
Minithumbup
By: 'Simone Ehmer'
Oct 23,2017
0 people found
this helpful
Ms. Danniella Wylie was in charge with the lettings progressions administration for our flat in Camberley. Ms. Wylie was always very helpful, very patience and very polite. She did a marvellous job. The Chancellors Estate Agency Company can be very proud of her excellent work. ...
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Comment on agent fees
the price of the fees are fair
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“Chancellor charged us £99.96 deducted from our deposit, we paid this ......”

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Oct 10,2017
Minithumbdown
By: 'Henry'
Oct 10,2017
0 people found
this helpful
Chancellor charged us £99.96 deducted from our deposit, we paid this money on 02/12/2016. They requested for the receipt which i scanned to them as a proof. I called several times to chasing up the money. Spoke to a lady very unhelpful lady. I called the next ...
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Comment on agent fees
They are just taking money off people. Money that was paid to there account with proof.
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“Terrible!!, they made the very stressful experience of moving even ......”

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Oct 04,2017
Minithumbdown
By: 'Ivan'
Oct 04,2017
0 people found
this helpful
Terrible!!, they made the very stressful experience of moving even more so. No respect for tenants, no communication, we had to drag everything from them and keep chasing them for things they are supposed to sort straight away. We were ignored and in the end ...
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Comment on agent fees
no comment
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“Terrible experience, had to withdraw from renting a property as ......”

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Aug 25,2017
Minithumbup
By: 'Tyler'
Aug 25,2017
1 people found
this helpful
Terrible experience, had to withdraw from renting a property as they could just not get the tenancy agreement correct and ignored us for weeks. Can't faulty Danny from the high Wycombe office, he did everything he could for us however after dealing with him we ...
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Comment on agent fees
Bad - £320 admin fees and they can't even reply to you
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“So NOT under any circumstances let your house through chancellor's ......”

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Aug 17,2017
Minithumbdown
By: 'Disgusted of banbury'
Aug 17,2017
4 people found
this helpful
So NOT under any circumstances let your house through chancellor's estate agents. Although the local branch in Banbury was fine, the head office in Bracknell is totally incompetent and will rip off the landlord at any opportunity. I have lost well over a £1000. due to ...
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Comment on agent fees
Appalling! !
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“I have let property for 25 years and recently let a ......”

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Jun 01,2017
Minithumbdown
By: 'J.Tinsley'
Jun 01,2017
4 people found
this helpful
I have let property for 25 years and recently let a property through Chancellors letting agent. I have had the most appalling service from them. I cannot advise any landlord strongly enough not to go anywhere near them. The local branch found a tenant, (this bit ...
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“We decided not to go with Chancellors for the marketing ......”

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Mar 29,2017
Minithumbdown
By: 'Fedupfrombracknell'
Mar 29,2017
2 people found
this helpful
We decided not to go with Chancellors for the marketing of our property, one due to finding the property we wanted through another local agent, which would speed up the sale and purchase process and two, they overpriced our property (approx. 20k). However, even after ...
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Comment on agent fees
They offered 1.5 which isn't bad but I got 1% elsewhere.
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“I wrote a glowing review for them in 2012 when we ......”

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Mar 10,2017
Minithumbdown
By: 'KE1988'
Mar 10,2017
0 people found
this helpful
I wrote a glowing review for them in 2012 when we bought and sold a property with David Burrows who was a great agent. The communication from Chancellors this time has been poor, the quality of the sales staff has nose dived and the overall experience ...
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Comment on agent fees
Fees were in line with other bracknell agents
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“I cant list the names of those that gave poor ......”

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Feb 24,2015
Minithumbdown
By: 'TW'
Feb 24,2015
5 people found
this helpful
I cant list the names of those that gave poor customer service as there are so many. Having raised with the senior team the response was hidden behind T&C's. My advise is that there are a lot of agents out there dont think a ...
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What agent could do to change your mind?
Listen to the customer. If you promise to call back do it. If you dont know the answer, dont make it up.
Attached Filesnbsp;
Comment on agent fees
Based on experience i dont think the service even warranted the 1% we signed up for.
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“Jake was amazing.He really listened to what we wanted ......”

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Oct 21,2014
Minithumbup
By: 'Helen'
Oct 21,2014
0 people found
this helpful
Jake was amazing. He really listened to what we wanted and only phoned with suitable properties. He was professional and competent throughout and I have highly recommended him to friends and family....
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“Jake was excellent and went above and beyond when I ......”

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Oct 06,2014
Minithumbup
By: 'Ros'
Oct 06,2014
0 people found
this helpful
Jake was excellent and went above and beyond when I had a problem with locking the doors the day I moved into my new flat He was really approachable and answered all my queries in a timely manner I was not afraid to call Thanks ...
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“We instructed Chancellors after struggling to sell our house with ......”

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Sep 02,2014
Minithumbup
By: 'AndyD'
Sep 02,2014
4 people found
this helpful
We instructed Chancellors after struggling to sell our house with a previous agent. Within 2 weeks we had secured an acceptable offer. Their fees are really competitive, much less than the big boys, who indecently tried to discourage us from using Chancellors, claiming they were an ...
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Comment on agent fees
Fees 1% +Vat, nearly half the fees charged by the biggest agents in town.
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“We dealt with Jack the entire process and found him ......”

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Jul 14,2014
Minithumbdown
By: 'Jason Newbury'
Jul 14,2014
0 people found
this helpful
We dealt with Jack the entire process and found him to be the perfect agent. In terms of being our direct point of contact he was always willing to answer our queries, and if he didn't know the answer at the time he would always ...
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“A big thank you to the staff at Chancellors Bracknell. ......”

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Mar 12,2014
Minithumbup
By: 'Helen_M'
Mar 12,2014
0 people found
this helpful
A big thank you to the staff at Chancellors Bracknell. We have just purchased a two bedroom property which was part of a chain purchase. As with any chain process, there were delays and comuunications between the parties and the solicitors that can be frustrating. ...
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“I just wanted to let you know that I have ......”

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Jan 14,2014
Minithumbup
By: 'Lee'
Jan 14,2014
1 people found
this helpful
I just wanted to let you know that I have been very pleased with the excellent service provided by Lianne Johnson in selling my property, which in the end needed a lot of patience from all concerned. She was on top of everything from the ...
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“I had previously signed up to sell my property with ......”

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Dec 13,2013
Minithumbup
By: 'Dawn'
Dec 13,2013
0 people found
this helpful
I had previously signed up to sell my property with another well known estate agent and after three months, a colleague at work recommended I speak to Chancellors. I then moved over to them. They were extremely professional, with prospective buyers already lined up. Within ...
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“I was pleasantly surprised by my experience with Chancellors. They ......”

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Nov 14,2013
Minithumbup
By: 'Natalie'
Nov 14,2013
0 people found
this helpful
I was pleasantly surprised by my experience with Chancellors. They gave me a very competitive deal in terms of commission fee, and were really helpful from the start. They valued my house slightly higher than other local agents, and I got the full asking price ...
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“The worst estate agent on planet. I've been an excellent ......”

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Jul 15,2013
Minithumbdown
By: 'JohnDoe'
Jul 15,2013
3 people found
this helpful
The worst estate agent on planet. I've been an excellent tenant so far, but as I approached the end of my tenancy, the troubles started. First, 3 months before contract anniversary, they started phoning and emailing me regarding my notice. N.b. my notice is 2 months, ...
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“We chose Chancellors despite the high fees expecting a premium ......”

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Jun 17,2013
Minithumbdown
By: 'JPH'
Jun 17,2013
1 people found
this helpful
We chose Chancellors despite the high fees expecting a premium service. They were excellent when it came to getting a buyer, we agreed on a sale very quickly indeed. Unfortunately, by contrast, the sales progression team were poor and didn't seem to take anything very ...
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What agent could do to change your mind?
Better sales progression service at this price.
Attached Filesnbsp;
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No fees information available
Kindly note that legally, letting agents need to publish information about their tenancy fees, government-approved redress schemes and client money protection schemes on their website and on third party websites (on which agents are listed). For properties to lease/rent in England, agents need to keep this information up to date and precise on allAgents or specify within the property description.

Complaints Procedure

No procedure available.

Awards won by Chancellors, Bracknell RG12 1QB


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