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    Kaz Dabrowski
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    Justin Lawrence
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    Lucy Jones
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    Harriet Webber
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    Nadine Willis
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    Dawn Bicknell
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    Ros Brown
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    KATHRYN HEMMING
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CGT Lettings

119 The Promenade Cheltenham
Gloucestershire
GL50

01242 253325
Mar 23,2017
Minithumbup
Nadine Willis
By:
Mar 23,2017
0 people found
this helpful
Excellent and efficient service, Nadine always goes the extra mile. She is reliable, prompt and efficient and is always fully prepared...
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Was this helpful? Yes
Feb 17,2017
Minithumbup
Dawn Bicknell
Ros Brown
By:
Feb 17,2017
1 people found
this helpful
After dealing with this branch for many years I have to say the maintenance department are outstanding!! They always seem to go above and beyond and are strong when dealing with landlords with regards to sorting out issues. We have found them to respond efficiently to maintenance issues professionally and sympathetically where in the past we have been let down with other agents in the area, all in all we are extremely happy with the maintenance staff at this branch....
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Comment on agent fees
I feel their fees are competitive in their field
Was this helpful? Yes
Feb 14,2017
Minithumbup
Harriet Webber
By:
Feb 14,2017
0 people found
this helpful
Harriet went out of her way to be exceptionally professional and efficient throughout the process. She replied to our email within an hour or so and made us feel completely at ease when we filled out the relevant paperwork when collecting the keys to our new home. Harriet also explained everything to us in plain terms and went through all the documents very professionally. Thank you Harriet! On a side note, George from the Cheltenham CGT branch was also extremely helpful and professional....
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Comment on agent fees
Fees are always expensive, however, we did receive good service.
Was this helpful? Yes
Jan 25,2017
Minithumbup
Nadine Willis
By:
Jan 25,2017
1 people found
this helpful
Nadine provided a fantastic professional and complete service from initial contact through to Tennant find and then on to after sales, at an executive level standard. In 15 years of buy to let's Nadine rates top of all letting agents we have dealt with, Cheltenham and London. We could not recommend her highly enough and a very nice person as well. Always a pleasure to deal with....
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Comment on agent fees
Fees were competitive in comparison to other agents.
Was this helpful? Yes
Jan 23,2017
Minithumbup
Harriet Webber
Nadine Willis
By:
Jan 23,2017
1 people found
this helpful
As an existing customer of CGT I had a property to move out of and one to move into. The whole team have been very helpful and efficient, particularly Harriet and Nadine. Friendly, professional and knowledgeable. My scenario wasn't straight forward but was dealt with extremely well. I would have no hesitation recommending CGT. Many thanks....
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Comment on agent fees
Fair.
Was this helpful? Yes
Aug 05,2016
Minithumbdown
By:
Aug 05,2016
1 people found
this helpful
Zero communication from these guys. In the middle of winter my boiler broke; whilst I understand this wasn't their fault and it is not something that can be fixed overnight, I would have appreciated them returning my phone calls. I was left for what felt like an age without hearing or hot water, at one point it was 8 degrees in my flat, yet it took numerous phone calls to them for them to even supply an electric heater. I wasn't contacted by them at all and only ever found out what was going on...
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What agent could do to change your mind?
Extortionate
Attached Files
Comment on agent fees
Extortionate
Was this helpful? Yes
Apr 10,2015
Minithumbdown
Justin Lawrence
Kaz Dabrowski
By:
Apr 10,2015
2 people found
this helpful
This company is the awful as evidenced by the following: The flat in Cheltenham was supposed to be professionally cleaned before we moved in but it wasn't. There were crumbs and dust and it was just icky. They never did clean it as they were supposed to. We had numerous problems with them throughout our tenancy though the largest was definitely the stove. We had a stove for a few months that was making our carbon monoxide alarm go off and they refused to replace it until we were forced to have a...
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What agent could do to change your mind?
You have ridiculous fees and you know it. Your service is horrendous. Have you heard of the term "slum lord"?
Attached Files
Comment on agent fees
You have ridiculous fees and you know it. Your service is horrendous. Have you heard of the term "slum lord"?
Was this helpful? Yes
Oct 12,2014
Minithumbdown
By:
Oct 12,2014
1 people found
this helpful
I'm so disappointed with cgt. We have been renting a flat for over six months and they still haven't fixed all the things that they said they would. My flatmate doesn't have a bathroom floor. They don't reply to emails, they don't tell you what's going on or when to expect things to be fixed. We wanted to enjoy living here but sadly it's just irritating and stressful. My flatmate doesn't even have a bathroom floor yet the landlord is sending them round to check on cleanliness regularly. Sometime...
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Was this helpful? Yes
Jun 21,2013
Minithumbdown
By:
Jun 21,2013
2 people found
this helpful
Just had a horrendously stressful experience with CGT and would urge people to beware of dealing with them! We are moving from abroad and contacted them about a property we were interested in.. We made an offer and they came back with a counter offer from the landlord which we were happy with and so we got their bank details to pay the "holding fee" They then said we couldnt have the flat " unseen" so we called in a favour from a friend - but despite the fact we\'d had an o...
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What agent could do to change your mind?
Behaved professionally and ethically
Attached Files
Was this helpful? Yes
Jun 22,2012
Minithumbdown
Kaz Dabrowski
Justin Lawrence
By:
Jun 22,2012
3 people found
this helpful
AVOID THIS LETTING AGENT!!!! They might have their office in a posh part of town, but don\'t be fooled by this as it just seems to prove they have money to burn - probably from ripping off their tenants. I moved into a property where CGT were not aware who the gas and electricity suppliers were, they had written to a supplier giving them meter readings (who writes to supply meter readings these days?! Don\'t most people/businesses do this by phone/e-mail?!) and had contacted the wrong supp...
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What agent could do to change your mind?
Nothing. Their customer service is appalling, their inspections are ridiculous, they don\'t care about their tenants - all they care about is getting money.
Attached Files
Was this helpful? Yes
May 16,2012
Minithumbdown
By:
May 16,2012
2 people found
this helpful
Terrible service. Firstly was shocked by the extortionate fees they charge at the beginning of tenancy, unfortunately went in blind and naive and didn\'t realize this was not normal but was in fact extremely unreasonable. Several problems were noted on the first inspection of the property, which 9 months on are still not resolved. We noted an electrical flaw at the beginning of the tenancy, this took a near fire for them to remove the electric item that was at fault, and over 4 months on top for...
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What agent could do to change your mind?
Fixed the faults laid out in the contract. Staff being trained in good, acceptable customer service!!
Attached Files
Was this helpful? Yes
Mar 11,2008
Minithumbup
By:
Mar 11,2008
0 people found
this helpful
Was this helpful? Yes
Areas covered
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Services offered
  • Sales
  • Lettings
  • Block Management
  • Surveys
  • Conveyancing
  • Mortgage Advice
Valuation and Fee Performance
63% customers were satisfied with fees % accuracy of agent's valuations
Price range of properties reviewed
Sales
  • Min: £190,000
  • Max: £190,000

Letting
  • Min: £0
  • Max: £190,000

ARLA TDS SAGEagent


Review statistics

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2 0 4 5 0 0 0 0 0 1
Kaz Dabrowski - upload your photo Kaz Dabrowski
2 reviews

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Justin Lawrence - upload your photo Justin Lawrence
2 reviews

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Lucy Jones - upload your photo Lucy Jones
0 reviews

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Harriet Webber - upload your photo Harriet Webber
2 reviews

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Nadine Willis - upload your photo Nadine Willis
3 reviews

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Dawn Bicknell - upload your photo Dawn Bicknell
1 reviews

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Ros Brown - upload your photo Ros Brown
1 reviews

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KATHRYN HEMMING - upload your photo KATHRYN HEMMING
0 reviews

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Last updated at 10:38 AM 24/02/2017 by Tracey Fisher

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Last updated at 10:38 AM 24/02/2017 by Tracey Fisher

Awards won by CGT Lettings, Cheltenham GL50

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