CGT Lettings
Cheltenham, GL50
3.3/5, 31 reviews
52% recommended
100% lettings valuation accuracy
71% lettings fee satisfaction
No company information

Opening Hours
Address

CGT Lettings
119 The Promenade
Cheltenham
Gloucestershire
GL50 1NW
01242 253325

Performance statistics
Services Valuation Accuracy Fees Satisfaction Min Price of property reviewed Max Price of property reviewed
Lettings 100% 71% £415 £1,000
Review statistics
From Landlords From Tenants From Vendors From Buyers Other
6 0 10 14 0 0 0 0 0 1
Areas covered
Services offered
  • Sales
  • Lettings
  • Block Management
  • Surveys
  • Conveyancing
  • Mortgage Advice
Members of
NAEA ARLA TPOS Lettings TDS
Latest Properties

No Properties

“Everything ok...”

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Mar 02,2021
Minithumbup
By: 'Grace'
Mar 02,2021
0 people found
this helpful
For now everything works smoothly with this estate agency. I hope it keep going well for the future during my tenancy...
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Was this helpful? Yes

“It’s my first time renting my property and CG......”

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Feb 25,2021
Minithumbup
By: 'Lee'
Feb 25,2021
0 people found
this helpful
It’s my first time renting my property and CGT have been brilliant so far walking me through all the steps and being on hand to provide advice at a moments notice. Sam has been exceptional at getting back and giving me pointers where needed. ...
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Was this helpful? Yes

“CGT Cheltenham are incredible, just want to s......”

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Dec 06,2020
Minithumbup
By: 'Charlotte'
Dec 06,2020
0 people found
this helpful
CGT Cheltenham are incredible, just want to say a huge thank you to Sam and team for always being so helpful and speedy with everything....
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Was this helpful? Yes

“Very smooth and easy process...”

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Nov 12,2020
Minithumbup
By: 'Ashley'
Nov 12,2020
0 people found
this helpful
Very smooth and easy process from start to finish. Becky showed me a property and helped negotiate rates. Then Julia finished off the paperwork and I was in within 2 weeks. Great team and my house feels like home already....
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Was this helpful? Yes

“CGT Lettings have been an instrumental part o......”

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Oct 22,2020
Minithumbup
By: 'Caroline'
Oct 22,2020
0 people found
this helpful
CGT Lettings have been an instrumental part of settling my family in the UK, having moved continents a year ago. They negotiated our rental agreement and helped us navigate our move with sound advice and empathy. They have always been professional and helpful with all ...
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Was this helpful? Yes

“My partner and I have recently just moved int......”

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Sep 07,2020
Minithumbup
By: 'Toby'
Sep 07,2020
0 people found
this helpful
My partner and I have recently just moved into our new home with the wonderful assistance of the CGT Lettings Cheltenham team. Moving house is never an easy process, however the team at CGT Lettings have made everything so easy and the transition has been ...
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Was this helpful? Yes

“Fantastic service and friendly staff. Thank y......”

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Aug 26,2020
Minithumbdown
By: 'Kanoksak'
Aug 26,2020
0 people found
this helpful
Fantastic service and friendly staff. Thank you to George,Sam,Becky and Julia for providing quick responses to all of my questions....
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Attachments

Review file
Was this helpful? Yes

“Simply OUTSTANDING...”

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May 20,2020
Minithumbup
By: 'Neil'
May 20,2020
0 people found
this helpful
CGT went above and beyond what I expected from a lettings agent (and I have high expectations having trained and coached thousands of agents on leadership, business growth and marketing). They made the whole process feel really easy and stress free. Special mention to both ...
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Was this helpful? Yes

“I have had nothing but support from Sarah Gre......”

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Dec 19,2019
Minithumbup
By: 'Dawn'
Dec 19,2019
0 people found
this helpful
I have had nothing but support from Sarah Green who has helped with the check out process. She kept us informed & up to date throughout....
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Was this helpful? Yes

“Disgusting. This Agency is refusing to fulfil......”

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Dec 02,2019
Minithumbdown
By: 'Vanessa'
Dec 02,2019
0 people found
this helpful
Disgusting. This Agency is refusing to fulfil their obligations in law re. maintenance and repair of our flat.... Issues that were apparent on moving in, that we have repeatedly reported and we recorded in out inventory. The member of staff we are dealing with in ...
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Was this helpful? Yes

“I have had nothing but problems from CGT....”

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Sep 29,2019
Minithumbdown
By: 'El'
Sep 29,2019
0 people found
this helpful
I have had nothing but problems from CGT. Lies, misinformation and a total lack of transparency, and now switching over to a new letting agency at our Landlord's decision, they've magically lost our contract despite us paying £68 for renewal (a mere week before such fees ...
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Was this helpful? Yes

“Positive start with Becky showing the propert......”

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Jun 24,2019
Minithumbdown
By: 'Chloe'
Jun 24,2019
0 people found
this helpful
Positive start with Becky showing the property. Staff all helpful and friendly but communication between different departments not a strength and had several issues because of this....
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Was this helpful? Yes

“Shocking level of service, verging on incompetency...”

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Mar 07,2019
Minithumbdown
By: 'John'
Mar 07,2019
2 people found
this helpful
After 4.5 yrs of tenancy I am in the early stages of what appears to be a fight to get return of my deposit. Their Agent, during checkout inventory, basically made a comment that the property needs to be clean in readiness for new tenant. Having ...
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Comment on agent fees
A mockery!
Was this helpful? Yes

“Angry and disgraceful...”

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Mar 05,2019
Minithumbdown
By: '.....'
Mar 05,2019
1 people found
this helpful
They are lie and lie and lie to people to get them into the property,even when no fixed heating or water,or blockages in a toilets,they put the phone down on you by anger soon you tell them something broken and need to ...
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Comment on agent fees
She’s slag landlord off,scream shout on people lie to our face
Was this helpful? Yes

“Been into this letting agent twice (18 months apart) to register ......”

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Feb 07,2018
Minithumbdown
By: 'JKE'
Feb 07,2018
2 people found
this helpful
Been into this letting agent twice (18 months apart) to register for a flat to rent. Each time spoke to that same girl, whose name i annoyingly cannot remember. Each time she seemed more interested in eating maltesers than talking to us. Once we were successfully ...
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Was this helpful? Yes

“A really positive team of people at CGT lettings. Nadine ......”

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Jul 28,2017
Minithumbup
By: 'Kawsar'
Jul 28,2017
0 people found
this helpful
A really positive team of people at CGT lettings. Nadine especially was a helpful and enthusiastic person to have on board, always remaining optimistic despite the challenges of ongoing works at the property....
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Was this helpful? Yes

“Been dealing with the Cheltenham branch for a year and ......”

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Jun 29,2017
Minithumbdown
By: 'disappointed'
Jun 29,2017
4 people found
this helpful
Been dealing with the Cheltenham branch for a year and a half and would certainly never use this letting agency again. We have been left stranded with leaks and no washing machine facilities or fridge on various occasions - the staff are rude on the ...
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Was this helpful? Yes

“This is the best experience I've ever had with a ......”

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Jun 02,2017
Minithumbup
By: 'David'
Jun 02,2017
0 people found
this helpful
This is the best experience I've ever had with a Property Letting company. From sourcing to the finalising the contract they have been efficient and professional. They fully understood my need and their recommendation on an apartment was perfect. After that Harriet was so incredibly ...
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Was this helpful? Yes

“Would rate 0 stars if I could. When I collected my ......”

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May 24,2017
Minithumbdown
By: 'cdd737'
May 24,2017
3 people found
this helpful
Would rate 0 stars if I could. When I collected my keys the staff member was extremely rude and quibbled over 30 seconds of time. They failed to fix a damp issue 3 years after acknowledging it's existence (they only actually made plans to fix it when I ...
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Comment on agent fees
Fees are a rip off no matter what the agent but CGTs were no different to any other agent's so 'normal' is how I'd classify their fees.
Was this helpful? Yes

“Excellent and efficient service, Nadine always goes the extra mile. ......”

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Mar 23,2017
Minithumbup
By: 'Chrissy'
Mar 23,2017
0 people found
this helpful
Excellent and efficient service, Nadine always goes the extra mile. She is reliable, prompt and efficient and is always fully prepared...
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Was this helpful? Yes

“After dealing with this branch for many years I have ......”

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Feb 17,2017
Minithumbup
By: 'Emma'
Feb 17,2017
1 people found
this helpful
After dealing with this branch for many years I have to say the maintenance department are outstanding!! They always seem to go above and beyond and are strong when dealing with landlords with regards to sorting out issues. We have found them to respond efficiently ...
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Comment on agent fees
I feel their fees are competitive in their field
Was this helpful? Yes

“Harriet went out of her way to be exceptionally professional ......”

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Feb 14,2017
Minithumbup
By: 'Sophie'
Feb 14,2017
0 people found
this helpful
Harriet went out of her way to be exceptionally professional and efficient throughout the process. She replied to our email within an hour or so and made us feel completely at ease when we filled out the relevant paperwork when collecting the keys to our ...
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Comment on agent fees
Fees are always expensive, however, we did receive good service.
Was this helpful? Yes

“Nadine provided a fantastic professional and complete service from initial ......”

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Jan 25,2017
Minithumbup
By: 'Michael'
Jan 25,2017
2 people found
this helpful
Nadine provided a fantastic professional and complete service from initial contact through to Tennant find and then on to after sales, at an executive level standard. In 15 years of buy to let's Nadine rates top of all letting agents we have dealt with, Cheltenham and ...
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Comment on agent fees
Fees were competitive in comparison to other agents.
Was this helpful? Yes

“As an existing customer of CGT I had a property ......”

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Jan 23,2017
Minithumbup
By: 'Kevin'
Jan 23,2017
1 people found
this helpful
As an existing customer of CGT I had a property to move out of and one to move into. The whole team have been very helpful and efficient, particularly Harriet and Nadine. Friendly, professional and knowledgeable. My scenario wasn't straight forward but was dealt with ...
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Comment on agent fees
Fair.
Was this helpful? Yes

“Zero communication from these guys.In the middle of winter ......”

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Aug 05,2016
Minithumbdown
By: 'Redbear'
Aug 05,2016
4 people found
this helpful
Zero communication from these guys. In the middle of winter my boiler broke; whilst I understand this wasn't their fault and it is not something that can be fixed overnight, I would have appreciated them returning my phone calls. I was left for what felt ...
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What agent could do to change your mind?
Extortionate
Attached Filesnbsp;
Comment on agent fees
Extortionate
Was this helpful? Yes

“This company is the awful as evidenced by the following: ......”

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Apr 10,2015
Minithumbdown
By: 'AreWeOutOfTheWoodsYet'
Apr 10,2015
4 people found
this helpful
This company is the awful as evidenced by the following: The flat in Cheltenham was supposed to be professionally cleaned before we moved in but it wasn't. There were crumbs and dust and it was just icky. They never did clean it as they were ...
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What agent could do to change your mind?
You have ridiculous fees and you know it. Your service is horrendous. Have you heard of the term "slum lord"?
Attached Filesnbsp;
Comment on agent fees
You have ridiculous fees and you know it. Your service is horrendous. Have you heard of the term "slum lord"?
Was this helpful? Yes

“I'm so disappointed with cgt. We have been renting a ......”

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Oct 12,2014
Minithumbdown
By: 'pissedoff'
Oct 12,2014
3 people found
this helpful
I'm so disappointed with cgt. We have been renting a flat for over six months and they still haven't fixed all the things that they said they would. My flatmate doesn't have a bathroom floor. They don't reply to emails, they don't tell you what's ...
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Was this helpful? Yes

“Just had a horrendously stressful experience with CGT and would ......”

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Jun 21,2013
Minithumbdown
By: 'Feeling'
Jun 21,2013
4 people found
this helpful
Just had a horrendously stressful experience with CGT and would urge people to beware of dealing with them! We are moving from abroad and contacted them about a property we were interested in.. We made an offer and they came back with a counter offer ...
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What agent could do to change your mind?
Behaved professionally and ethically
Attached Filesnbsp;
Was this helpful? Yes

“AVOID THIS LETTING AGENT!!!!They might have their office in ......”

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Jun 22,2012
Minithumbdown
By: 'Wolverine'
Jun 22,2012
5 people found
this helpful
AVOID THIS LETTING AGENT!!!! They might have their office in a posh part of town, but don't be fooled by this as it just seems to prove they have money to burn - probably from ripping off their tenants. I moved into a property where ...
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What agent could do to change your mind?
Nothing. Their customer service is appalling, their inspections are ridiculous, they don't care about their tenants - all they care about is getting money.
Attached Filesnbsp;
Was this helpful? Yes

“Terrible service. Firstly was shocked by the extortionate fees they ......”

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May 16,2012
Minithumbdown
By: 'Mittens'
May 16,2012
4 people found
this helpful
Terrible service. Firstly was shocked by the extortionate fees they charge at the beginning of tenancy, unfortunately went in blind and naive and didn't realize this was not normal but was in fact extremely unreasonable. Several problems were noted on the first inspection of the ...
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What agent could do to change your mind?
Fixed the faults laid out in the contract. Staff being trained in good, acceptable customer service!!
Attached Filesnbsp;
Was this helpful? Yes
No fees information available
Kindly note that legally, letting agents need to publish information about their tenancy fees, government-approved redress schemes and client money protection schemes on their website and on third party websites (on which agents are listed). For properties to lease/rent in England, agents need to keep this information up to date and precise on allAgents or specify within the property description.

Complaints Procedure

No procedure set.
Last updated at 10:38 AM 24/02/2017 by Tracey Fisher

Awards won by CGT Lettings, Cheltenham GL50 1NW


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