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Century 21

17 East Street Barking
IG11 8ER

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Mar 13,2018
By: 'Buyer10'
Mar 13,2018
0 people found
this helpful
Not impressed! I bought through Century 21 and the man I dealt with was extremely condescending and quite rude. Always talking over me and hanging up mid sentence. He didn't bother showing me around and got the tenant to instead, probably a good thing! When I went to collect the keys he gave me a job lot and said 'I don't what's for what and just handed them over. When I then went to the property to move in I was unable to get into the block, trying each key for ages and get...
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Comment on agent fees
Was this helpful? Yes
By: Usama
Mar 14, 2018
View all comments (1)
Dear Buyer, Kindly advise us the property you bought and the agent name you dealt with please so we can take this matter up. Once we know the details we can take it forward. ...
Areas covered
  • IG11
  • RM9
  • RM10
  • IG3
  • E6
  • E16
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Services offered
  • Sales
  • Lettings
  • Block Management
  • Surveys
  • Conveyancing
  • Mortgage Advice
Valuation and Fee Performance
0% customers were satisfied with fees 0% accuracy of agent's valuations
Price range of properties reviewed
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Last updated at 5:16 PM 14/03/2018 by Rameez Saeed

Complaints Procedure

Complaints Procedure
Any complaint received by an associate, administrator or any persons within
a Century 21 office must be instantly referred to the appropriate Office
Owner. All complaints should be acknowledged in writing and a time frame
indicated as to when they can expect a formal response.
The procedure laid down by Century 21 UK for complaint handling is as
? Complaint acknowledged in writing indicating time scale
? Complaint must be thoroughly investigated as a matter of priority
? Owner should consider the merit of the complaint and possible
? Owner should respond to the complainant in writing detailing their
findings and actions if appropriate.
? Advise complainant that if they are unsatisfied with the outcome of the
Office Owners investigation then they can refer the matter to Century
21 UK Head Office and/or The Property Ombudsman
You should be aware at all times of the requirements of the complaints
procedure of The Property Ombudsman as each office is a member of the
scheme and must adhere to the scheme rules.
Head office procedure: A holding letter is issued to the complainant and a
full response will be provided within 21 days once an investigation has been
carried out.
Last updated at 5:16 PM 14/03/2018 by Rameez Saeed

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