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    Tom Hayden
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Centrick Property

102 Colmore Row Birmingham
West Midlands
B3 3AG

0121 347 6116
Website not available

Properties for sale
Properties for rent
Nov 30,2017
Minithumbdown
By: 'sbp'
Nov 30,2017
1 people found
this helpful
APPALLING company. The initial customer service when becoming tenants is good, fair and very helpful. Our circumstances changed and we had to get an early termination for which we wanted to vacate and end our tenancy earlier. We did, under the understanding that we would be liable until the date that we gave to move out. This was confirmed in writing around a month or two before we were due to vacate. After plenty of emails on my part to make sure they knew when we were leaving (we were ...
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Was this helpful? Yes
Nov 27,2017
Minithumbup
Tom Hayden
By: 'Giovanni'
Nov 27,2017
0 people found
this helpful
Good agent, I have looked for a flat for a long time, and finally found one with Centrick. i have seen a number of flats with Centrick that they were all generally good in terms of location and quality. Tom was helpful and friendly. Process so far has been very smooth (waiting for final confirmation after referencing)....
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Comment on agent fees
Good
Was this helpful? Yes
Nov 24,2017
Minithumbup
Tom Hayden
By: 'Deepak'
Nov 24,2017
0 people found
this helpful
I am on the verge of moving in, excellent service received so far from Tom Hayden. I had my concerns but he put those to ease in a wordy email, as people are much more likely to leave a bad review than a good one. I look forward to moving in and hope the level of service received so far goes above and beyond once moved in....
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Comment on agent fees
Good
Was this helpful? Yes
Nov 24,2017
Minithumbup
Emma
By: 'Emma'
Nov 24,2017
0 people found
this helpful
Smooth process with renting from Centrick. Would have liked a confirmation email of the deposit paid, but after asking a few times I got one through. Overall very good experience, would recommend....
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Nov 24,2017
Minithumbup
By: 'One of the best estate agents!'
Nov 24,2017
0 people found
this helpful
One of the best estate agents I've dealt with. It started off rocky with the properties we were being shown but Tom definitely made up for that. He knew exactly what we were looking for and ensured the process was smooth. We were kept up to date with what was happening and Tom was on hand to answer questions we had....
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Comment on agent fees
Fees are reasonable and manageable.
Was this helpful? Yes
Oct 16,2017
Minithumbdown
By: 'Camilla'
Oct 16,2017
4 people found
this helpful
I can only echo what others previously mentioned about the Birmingham branch. Just utterly disappointing! The flat that I am renting is great, however, everything else to do with centrick property is a complete disaster. You have to call them up multiple times a day (e.g with regards to the inventory or other maintenance issues), you are being told that you will receive a call back later that day, but nothing ever happens. You can call as many times a day and send as many emails you like, but y...
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Oct 09,2017
Minithumbdown
By: 'Jack'
Oct 09,2017
1 people found
this helpful
Worst worst most worst property agents I have experienced in the UK. I thought im the one not satisfied with their service but seeing most of their actual rating here makes me davastated. They shouldn't be allow to deal in the market....
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Sep 07,2017
Minithumbdown
By: 'Lloyd'
Sep 07,2017
5 people found
this helpful
The worst agents I've dealt with in 12yrs of renting!!! Left property 12th June- still have £0 of £825 deposit returned to us!! Going through tenancy deposit scheme to get what we are owed!!...
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Sep 06,2017
Minithumbdown
By: 'sally'
Sep 06,2017
5 people found
this helpful
I cannot put into words how terrible my entire experience with Centrick has been. We moved into our apartment to find that it had not been cleaned, lights were broken and the sink was full of water as the plug was broken. One month later non of these issues have been resolved. I have called and emailed the agency every single day to be told I would be called back (this has happened once in a month) and that they would email me. There is 0 communication and they pass you from staff member to sta...
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Aug 30,2017
Minithumbdown
By: 'Marcelo'
Aug 30,2017
5 people found
this helpful
Having let a flat with them last year and now asking for their reference for the new one, it's clear how they're always willing to take any money they can from you. They charged me 30 pounds just to give out references to my new landlord, because conveniently the company policy has changed since....
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Aug 17,2017
Minithumbdown
By: 'Exasperated'
Aug 17,2017
9 people found
this helpful
Renting? Be warned! Centrick's Birmingham branch is an absolute nightmare to deal with when renting. They have absolutely no customer service, are impossible to get a hold of over the phone, and they will not respond to your emails - even if they are regarding urgent matters (and marked as such)! In the process of us getting set up to rent a place with them they have managed to mess up on every step of the way. This includes: • consistently getting dates and times wrong in confirmation e...
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Comment on agent fees
They take 150 quid to do an inventory, which obviously is not done properly as there were faults at the flat that are considered urgent maintenance fixes! They charge tenants for a 'professional clean' upon moving out. Given the state of our 'professionally cleaned' flat, they definitely just pocket this money for themselves and never clean the place (this is fraud!)
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Aug 08,2017
Minithumbdown
By: 'Goodwill'
Aug 08,2017
6 people found
this helpful
With this agency everything looks so shiny and amazing at first until you checkout of their property. I rented a property from them for 10 months and even trying to checkout was a problem. I had to call the office multiple times before someone could confirm when they would be coming to collect the keys from me and do the checkout inspection. On checkout day I cleaned everything perfectly defrosted fridges and freezer, cleaned oven etc. During the inspection the guy doing my inspection Liam, ex...
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Comment on agent fees
Agent fees are also quite high but thank God a new law is coming reducing these.
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Aug 08,2017
Minithumbdown
By: 'Mr no key.'
Aug 08,2017
3 people found
this helpful
Appalling service. Lazy, incompetent and impossible to get hold of. They cause problem after problem after problem and to get those problems fixed you must call 5 times a day and send emails to as many addresses as you have. After a very, very painful set up, we finally came to moving day. They gave us the wrong keys...twice. When we did get in, there was a stunned waiting there, finishing of the inventory (the flat has been empty for two weeks by this point.) We also have no water met...
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Comment on agent fees
Extortionate and they do as little as they feel they can get away with.
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Aug 07,2017
Minithumbdown
By: 'Dave'
Aug 07,2017
3 people found
this helpful
Speaking as a customer of Centrick and from someone that works in the industry, I urge anyone to stay away from Centrick Property. I really don't understand how they are in business, they are blaggers. The lettings agent knowledge who showed me around was poor and promised things Centrick changed 5-6 months into the 12 month contract. The managent team is just as bad and the response times to enquiries are horrendous. They will try to unlawfully take money from you. Please stay away! From ph...
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Comment on agent fees
Bad!
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Aug 01,2017
Minithumbdown
By: 'superhoops'
Aug 01,2017
4 people found
this helpful
This company will simply take your money and offer no kind of help at all. Throughout my year having a property under them, several issues i raised with them and nothing was done about it. Furthermore, upon finishing my contract they decided to charge me astronomical amounts for existing problems in which they were too lazy to provide me with an inventory in the beginning. The receptionists have no idea what they are doing and the agents are too thick to offer any kind of help. Very rarely write...
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May 23,2017
Minithumbdown
By: 'Nádia Santos'
May 23,2017
3 people found
this helpful
Absolute shambles of an agency! Just awful! Fire Brigade made a hole through my door after a false alarm. Have a had this hole in my door for almost 2 months and Centrick Property still can not tell me whether their building insurance covers the damages or not! They do not care that someone could enter my home at any time and are more concerned with new tenants as opposed to the safety of others....
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Apr 27,2017
Minithumbup
By: 'Sandra'
Apr 27,2017
0 people found
this helpful
Centrick Property are a very professional Company. Their staff are helpful and nothing was too much trouble in assisting my search to find the exact property I was looking for. The paperwork was completed quickly and I found the fees in line or just below other agents in the area. Minor maintenance issues were attended to very quickly and appointments were kept so I did not need to take additional time off work. I would not hesitate to use Centrick again in the future and will be recommending...
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Comment on agent fees
Good
Was this helpful? Yes
Apr 12,2017
Minithumbup
By: 'Alex W'
Apr 12,2017
0 people found
this helpful
Centrick manage the rentals on a my properties in Birmingham, they have found me tenants quickly at good rents and manage my rent collection well - rent always in on time! I have had a couple of tenants with problems with boilers and washing machines (the usual suspects!) and James in the maintenance team has been great at getting contractors there quickly, getting quotes and getting the works done once I've approved the costs. Thank you to the team!...
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Comment on agent fees
Fees are good, nowhere near as high as some I've seen. The service is good so happy to pay a little more than the bargain firms!
Was this helpful? Yes
Apr 10,2017
Minithumbup
By: 'Paul C'
Apr 10,2017
0 people found
this helpful
I always receive a professional service from Centrick. They have worked extremely hard in ensuring my property is never vacant when it is advertised for letting. Emails or questions are answered promptly. I am always kept updated on my property that they look after. Thank you for the continued great service....
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Comment on agent fees
Good agents fees
Was this helpful? Yes
Apr 07,2017
Minithumbdown
By: '___centrickpropertyisscum__'
Apr 07,2017
4 people found
this helpful
DO NOT CONTRACT WITH THESE ESTATE AGENTS I would not even give them one star Never in my history of leasing have I experienced such poor service than I have with Centrick Property. I have a number of issues with them and I absolutely cannot wait for my contract to be over. They constantly make mistakes and then leave the burden with the leasee like it was their fault that the mistake has occurred. Constantly changing contractual terms after the contract has been signed Terrible maintenanc...
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Comment on agent fees
extortionate for the service that you are getting.
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Mar 17,2017
Minithumbdown
By: 'Theodoros'
Mar 17,2017
4 people found
this helpful
6 months. That is how long I've been renting an apartment with this agency . The sealing and the smoke detector are both leaking and every time someone takes a bath i have to put a cup. 6 freaking months and still nothing! I called 10 times in total, sent 4 e-mails every time i get the same answer '' i ll write it down and we will fix it asap. 6 months.. They are so unprofessional, unorganized, so money hungry . Don't even think about it....
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Dec 28,2016
Minithumbdown
By: 'Gerard shaw'
Dec 28,2016
6 people found
this helpful
Now living in my apartment three day with no heating or hot water and now all of their numbers have gone down till the third of Jan where is this companies duty of care so unprofessional they can expect a reduced rent payment as I'm having to move into a hotel till after new year and I'm sending these idiots the bill...
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Nov 06,2016
Minithumbdown
By: 'Ross Little'
Nov 06,2016
6 people found
this helpful
I BEG YOU - DO NOT RENT FROM THESE PEOPLE - THEY LOOK GREAT BUT TREAT EVERYONE LIKE SH**. IF YOU TAKE NOTHING ELSE FROM THIS REVIEW, PLEASE DO NOT RENT FROM THESE MONEY GRABBING AWFUL PEOPLE. I went to see a property at 7 New Street Chambers, New Street. I asked if the windows open and was told yes. I was also told that if the property was available early I'd be able to move in early. The staff seemed lovely and gained my trust. Both their claims were lies. When I moved in to the apartment, 4 of...
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Comment on agent fees
I paid ‚£400 in fees. These were for registration with council tax, utilities and registering the building with the post office, and for doing a credit check. 1 month in, and I have spoken to the council tax office who told me that I was the first person to inform them of the 20 new apartments' existence and they confirmed they had need been contacted by anyone in regards New Street Chambers and had actually been at the property and attempted to gain access to find out more but couldn't get in. Secondly, 1 month in and we still have not been contacted by any of the utilities providers that we were supposed to be contacted on our behalf as part of our fees. Our property has also not been registered with the post office properly and so only apartments 3,4 and 9, out of 20 are known to our postal service. This makes it impossible for us to get broadband or sky, and one month on we are still waiting. For the ‚£400 that Centrick took, they have provided nothing at all.
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By: Ross Little
Nov 09, 2016
View all comments (1)
I should also add that last night/this morning I was awoken at 4.30am by a torrent of water pouring onto my bed from through the light fitting. This is the second time this has happened and yet again, Centrick Property have done nothing. Because I'm sleeping with ear plugs due to the noise from upstairs (which Centrick have failed to tackle) I didn't hear the water coming in and was woken because the duvet and bed were sodden with water. Another Centrick Properties triumph. SHAMELESS. ...
Sep 24,2016
Minithumbdown
Grit
By: 'Not happy at all'
Sep 24,2016
4 people found
this helpful
Was renting from centrick in 2012 and and a few miss payments due to the fact my son had passed away so I leave the property continue to pay the arreas and now I have found a different property 4 years on with a different agent and they needed a reference from centrick and they have give such a poor and blunt reference making sure I couldn't get property saying I never paid rent when I was paying and they waved the remainder without me asking and know I can't get a property on rent because of th...
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Comment on agent fees
Really bad
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Areas covered
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Services offered
  • Sales
  • Lettings
  • Block Management
  • Surveys
  • Conveyancing
  • Mortgage Advice
Valuation and Fee Performance
50% customers were satisfied with fees 54% accuracy of agent's valuations
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Emma  - upload your photo Emma
1 reviews

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Tom Hayden - upload your photo Tom Hayden
2 reviews

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Awards won by Centrick Property, Birmingham B3 3AG

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