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Cavendish Rentals

Grosvenor House 13 Grosvenor Street Chester
Cheshire
CH1 2DD

01244 401440

Sep 01,2013
Minithumbdown
By:
Sep 01,2013
5 people found
this helpful
AWFUL! The house that we rented from Cavendish Rentals had numerous serious problems. Rusty & rotten pipes under the sink that burst causing a flood. A rotten kitchen roof that caved in & flooded. Broken taps on the kitchen sink that were eventually replaced with the cheapest taps possible, which barely worked. Broken guttering at the front of the house which overflowed & caused a major flood (followed by a severe damp problem) in our next door neighbours bedroom. An old faulty boile...
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Jun 07,2013
Minithumbdown
By:
Jun 07,2013
5 people found
this helpful
We tried 4 times to arrange a viewing with Cavendish rentals and each time the promised call back never materialised. In the end I was able to speak to someone who confirmed that they only offer viewings during office hours which are 0900 to 1700, Monday to Friday. No viewings are available at weekends. Sadly, this means that we are unable to view any of the properties that they have to rent and must take our business else where. This is inconvenient and disappointing for prospective custome...
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What agent could do to change your mind?
1. Ensure that there is a robust mechanism in place so that emails are responded to 2. Ensure that call backs are made when they have been promised 3. Reconsider your viewing appointment policy in order to accommodate customers who work 4. If the policy cannot be changed then consider how you can work with customers in order to avoid lost business and reputational damage 5. Consider how you could communicate the limitations of your viewing policy in your adverts in order to avoid unnecessary disappointment to customers and creating failure demand for yourselves.
Was this helpful? Yes
Oct 31,2011
Minithumbdown
By:
Oct 31,2011
8 people found
this helpful
Very disappointed in the lack of professionalism with this company. Individual was late, did not have information on the property and was in a rush. She stated she had other appointments.Will never recommend this agency. Tried to speak to a supervisor, but was not even provided a name. Person who took call, stated I would receive a call back. Never came! What are they trying to hide?...
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Areas covered
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Services offered
  • Sales
  • Lettings
  • Block Management
  • Surveys
  • Conveyancing
  • Mortgage Advice
Valuation and Fee Performance
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Awards won by Cavendish Rentals, Chester CH1 2DD

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