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    Neil Pritchard
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    Duncan Pate
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    Tracy
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    Simon
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    Marina
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Castles Estate Agents (Aldershot & Farnham)

175 Victoria Road Aldershot
Hampshire
GU11 1JU

01252 333003

Jun 26,2014
Minithumbup
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Jun 26,2014
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Duncan and Marina sold my house in a week! They made the transaction as hassle free as possible. I was kept completely in the loop and nothing was to much trouble, Duncan even went out of his way to pick up some missing paperwork for me...... That's what I call a good service. Very knowledgeable, courteous, couldn't have asked for more. I tend to use local independent businesses, I look for more of a personal touch and both Duncan and Marina delivered this in bucketfuls, thanks guys....
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Oct 22,2013
Minithumbup
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Oct 22,2013
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We can\'t recommend Marvellous Marina and her fantastic team at Castles enough. Although the property didn\'t sell it certainly wasn\'t due to lack of enthusiasm or determination from everyone in the office. We were kept up to date with everything every step of the way. Marina was even calling with news from potential buyers at 8pm on her day off!! If you decide to sell with Castles you really are in safe hands....
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Jul 09,2012
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Jul 09,2012
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Neil was originally with Betteridge, but transferred to Castles as Betteridge ceased trading. He was helpful and came to the property to meet us when requested over the course of 3 viewings. Overall he was friendly and helpful and the service was generally good. The only comments I would make were that his communication occasionally was lacking, and he was a little slow or a little vague to give us information although quite a lot of this was more the vendors being slow I think. Neil also put me...
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May 15,2012
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May 15,2012
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Excellent staff, very helpful and they also gave the most accurate valuation of our property. We liked the fact that Neil sent a letter before he came round introducing himself. They may not be the largest in Aldershot but we really liked the personal attention they gave and the prompt replies to any queries we had. In the end they sold our property on the first week it was on sale, which was great for us, and when we handed our keys in they have us a \'moving in\' gift of all the little esse...
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May 03,2012
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May 03,2012
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We instructed castles having already seen a property we liked but didn\'t have much hope in selling in time to be able to offer on the property. However we had a near asking price offer within 24hours of the property going on the market. We couldn\'t ask for more than that!! This was then followed by great sales progression, we had all number of complications on the way but we got there in the end thanks to all of Duncan\'s hard work....
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Feb 16,2012
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Feb 16,2012
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We received excellent professional advice from Steve relating to the relative advantages/disadvantages of selling or letting our flat (a small ground floor flat in a property containing 6 other flats very close to Farnham town centre). Having decided to hold on ownership of the property and let it, Tracy (initially) followed by Kelly (Tracy went on maternity leave) have given, and are continuing to give, us an extremely high quality of charming, professional and personal attention....
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Jan 18,2012
Minithumbup
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Jan 18,2012
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We have just completed and are very pleased with the quality and level of service Castles provided, Duncan, Simon and Debbie were friendly, professional, helpful and accomodating. Having used several estate agents in the area over the past few years and dissapointed with most of them, we would recommend Castles and use them again in future. The "survival" bag was a lovely surprise!...
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Dec 27,2011
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Dec 27,2011
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Great service, always available to help (Duncan). We arranged the viewing with Simon- he's very patient, always smiling and really helpful. We had viewings with other agents from different agencies but Castles, Simon in particular, are the best. Would recommend to use them....
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Dec 25,2011
Minithumbup
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Dec 25,2011
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The best estate agent we have ever used, a very difficult purchase due to lots of issues with the seller but Duncan put himself out to sort issues and keep us informed every step of the way! Even arrived to give us the keys and a welcome pack and a call recently to see how we were getting on, will be recomending Castles to all of our friends and using them when we move (not for years hopefully though). Cant recomend this company any more highly!...
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Dec 24,2011
Minithumbup
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Dec 24,2011
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We were very pleased with the service we received from Duncan and his team. They were very responsive and were excellent in terms of communication. We were kept informed of each development in the selling process and even when the key agents were away the others would call to keep us up to date. All the staff that we dealt with were helpful and friendly....
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Dec 22,2011
Minithumbup
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Dec 22,2011
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Competitive rates, Good market knowledge. I was satisfied with how the Sale of my house was conducted. I would recommend Castles and their Services....
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Dec 22,2011
Minithumbup
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Dec 22,2011
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I found Castles to be very efficient and helpful keeping me informed throughout the process. Great customer service. I would not hesitate to recommend Castles to friends and family....
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Dec 21,2011
Minithumbup
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Dec 21,2011
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A savvy and personalised service with an excellent knowledge of the property market and property marketing, Castles provided the most accurate valuation and great images for the sale of our property. Their work with progressing the sale was really spot on and I would definitely recommend them, they agency has a good balance of resources for people looking a wide marketing reach and genuine service....
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Oct 07,2011
Minithumbup
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Oct 07,2011
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I'm glad the people we were buying off chose to use Castles as their estate agent. Buying a property through these agents was actually an enjoyable process. They were very helpful and accommodating which was especially important as we were first time buyers. They were also actively involved during the legal process which surprised me. They kept me regularly up-to-date by phone and email. I had the pleasure of dealing with Duncan and Simon who were both very professional and helpful. When we move...
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Sep 30,2011
Minithumbup
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Sep 30,2011
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I would like to thank Duncan, and all at Castles, for the way in which they helped with the purchase of my new house. The moving in pack is genius, very well thought out, and helpful especially the sweets as I have a vaery sweet tooth. Purely for their attention to detail I would recommend Castles to anyone. My thanks, Mike...
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Sep 08,2011
Minithumbup
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Sep 08,2011
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After a few false starts with other Estate Agents and almost being at the point of giving up trying to sell our flat, we decided to go to Castles for one last go - this turned out to be a really good decision and one we wished we had made much earlier!! We mainly dealt with Simon & Duncan at Castles who were both friendly, enthusiastic and most importantly very committed to selling our property which felt very different from our experience with other agents. We also purchased a proper...
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Sep 07,2011
Minithumbup
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Sep 07,2011
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Penny & Tracey were simply fantastic. I've had a few bad experiences with agents in the past but the team at Castles looked after the whole process of finding and moving a new tenant in. From start to finish Tracey was friendly, professional and extremely efficient. They made the whole experience painfree and I would not hesitate to use them again or recommend them to others. Thanks, Sue....
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Jul 29,2011
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Jul 29,2011
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Excellent profrssional service from start to finish, with continuous follow-up throughout....
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Jul 03,2011
Minithumbup
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Jul 03,2011
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Castles Aldershot branch were OK and competent enough. At one point during my property purchase there was an unexplained hiatus which I never really got to the bottom of - both sets of solicitors blaming each other for the failing to send paperwork. At this stage I suppose it was reasonable for the selling agent to phone me, but the attitude of Scott in the Aldershot office could have been better. He came across as aggressive and although I wouldn\'t allow one interaction to tarnish my view o...
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Jul 01,2011
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Jul 01,2011
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I found the estate agent Simon who came to carry out a valuation on my property to be very patronising. He talked down to me and I felt it was because of my age (I\'m only 24) and to an extent gender as he kept telling me \'anecdotes\' about daft things women in his life had done. I had a bad experience with the Farnham branch of Castles about 3 years ago when I was property hunting and I found the estate agent Charlie very rude. I\'m afraid that I will not be using them again for anything!...
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By: Duncan Pate
Nov 03, 2011
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I am sorry to learn of your disatisfaction with the way you were dealt with by Simon (and previously Charlie). I am not familiar with the induvidual circumstances but if you would be kind enough to contact me personally I will thoroughly investigate your complaint. As you see from our other reviews we set very high standards and are always disappointed when clients feel our service had dropped below the standard they expect. I apologise on this occasion we haven't met our usual standards I hope ....
Mar 23,2011
Minithumbup
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Mar 23,2011
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Good level of service during a long and tricky sale and purchase....
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Mar 14,2011
Minithumbup
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Mar 14,2011
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Dec 15,2010
Minithumbup
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Dec 15,2010
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Nov 16,2010
Minithumbup
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Nov 16,2010
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Mike&Scott at Castles Aldershot were a fantastic team to deal with my purchase.They were extremely professional and pushed things at a very fast pace !I will recommend Castles to friends. Many thanks to all at the Aldershot Branch for such terrific service...
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Nov 08,2010
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Nov 08,2010
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I sold with Aldershot and bought with Farnham. Both branches service was excellent and I"d like to thank them for all their hard work. They were more forthcoming with information and far more willing to press for results than the solicitors for which I"m very grateful. Thanks again to all of you....
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Oct 29,2010
Minithumbup
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Oct 29,2010
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All of the team at the Aldershot office were very helpful and efficient (despite them undergoing an offcie refit at the time) and Scott was extremely patient and courteous despite having to endure my phone calls on an almost daily basis to find out what progress we were making with our purchase. No hesitation in recommending them, whether you're buying or selling....
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Oct 09,2010
Minithumbup
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Oct 09,2010
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The house I bought was the 2nd Castles showed me and in the end I came back for a 2nd look and made an offer. Mike and Scott were very good about sorting out viewings even at short notice as I only had a week to find a house. My only complaint relates to the length of time solicitors take to make the phone call to say release the keys as funds have been received. You win some and lose some I guess. Very kind gesture was the small bag with coffee, tea, milk, biscuits and a small bottle of ...
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By: Duncan Pate
Oct 19, 2010
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Thank you very much for your kind comments. We appreciate feedback it is extremely useful in our quest to continue improving our service. I agree with your comments on the length of time it sometimes takes, this is a source of some frustration for us too! I hope you will enjoy your new home. Duncan Pate MD Castles....
Oct 02,2010
Minithumbup
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Oct 02,2010
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Excellent service from both Scott and Mike who spent many months finding a suitable buyer and coping with all the setbacks in a professional manner. We really feel that they went 'all out' to sell our property and we couldn't have asked for more, from them....
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Oct 01,2010
Minithumbup
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Oct 01,2010
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I am an investment buyer of residential property and this was my first dealings with Castles - Scott, Mike and the team were very helpful. Overall, impressed with the service style, responsiveness to my particular needs (as a buyer) which included several property access visits pre completion. Many thanks....
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Sep 14,2010
Minithumbup
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Sep 14,2010
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Many thanks to both Scott and Mike for an outstanding, professional yet friendly service. I was kept well informed at every stage and nothing was to much trouble. Would not hestitate to recommend Castles, if only everyone provided such a reliable sevice! Thanking you again Lorna - Aldershot ...
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Areas covered
  • GU11
  • GU12
  • GU14
  • GU15
  • GU51
  • GU52
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Services offered
  • Sales
  • Lettings
  • Block Management
  • Surveys
  • Conveyancing
  • Mortgage Advice
Valuation and Fee Performance
100% customers were satisfied with fees % accuracy of agent's valuations
Price range of properties reviewed
Sales
  • Min: £247,000
  • Max: £247,000

Letting No data

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Review statistics

From Landlords From Tenants From Vendors From Buyers Other
2 0 0 0 24 1 16 0 0 1
Neil Pritchard - upload your photo Neil Pritchard
1 reviews

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Duncan Pate - upload your photo Duncan Pate
Managing Director
5 reviews

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Tracy  - upload your photo Tracy
1 reviews

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Simon  - upload your photo Simon
2 reviews

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Marina  - upload your photo Marina
2 reviews

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