Castles Estate Agents (London)
Tottenham, London, N15
4.8/5, 48 reviews
96% recommended
100% sales valuation accuracy
97% sales fee satisfaction



Property Features

No description for branch.

...left to get your reviews in for the
2024 allAgents People Awards


Opening Hours
Address

Castles Estate Agents (London)
44\/46 West Green Road
Tottenham,London
Greater London
N15 5NR
020 8802 1315

Performance statistics
Services Valuation Accuracy Fees Satisfaction Min Price of property reviewed Max Price of property reviewed
Sales 100% 97% £150,000 £2,550,000
Review statistics
From Landlords From Tenants From Vendors From Buyers Other
1 0 1 0 26 1 18 0 0 1
Areas covered
Services offered
  • Sales
  • Lettings
  • Block Management
  • Surveys
  • Conveyancing
  • Mortgage Advice
Members of
Latest Properties

No Properties

“I have had dealings with Castles estate agent......”

Share on :
Nov 20,2020
Minithumbup
By: 'Claire'
Nov 20,2020
0 people found
this helpful
I have had dealings with Castles estate agent for 12 months. They had dealt with a number of my queries and I have received excellent service. They have been very responsive with good customer service to me and the tenant....
read full review
Was this helpful? Yes

“DISCRIMINATION...”

Share on :
Jul 23,2020
Minithumbdown
By: 'Larysa'
Jul 23,2020
1 people found
this helpful
Very disappointing experience indeed. Agency obviously has very low moral and ethical values if they think that direct discrimination is the way to treat their customers. I experienced direct discrimination on the grounds of sex and marriage/civil partnership; and when a complain was raised, ...
read full review
Was this helpful? Yes

“Great support and service...”

Share on :
Sep 10,2018
Minithumbdown
Panos
By: 'LaurieG'
Sep 10,2018
0 people found
this helpful
We had a great experience with Castles. They were knowledgeable, pragmatic and incredibly supportive on both our sale and purchase. We completed on both very quickly and were very pleased at all stages with the help provided by both Panos and Russell....
read full review
Was this helpful? Yes

“Great Service for our first property purchase...”

Share on :
May 19,2018
Minithumbup
Panos
By: 'Nate'
May 19,2018
0 people found
this helpful
My girlfriend and I worked with Castles to purchase our first property and I have to say, we had a very pleasant experience. Russell and Panos were great to work with and dealt with any issues quickly and efficiently, keeping us in the loop at ...
read full review
Was this helpful? Yes

“Executor selling property...”

Share on :
May 03,2018
Minithumbup
Panos
By: 'Executor'
May 03,2018
0 people found
this helpful
I had to sell my niece's flat following her sudden death. Russell and Panos were extremely helpful and sorted the open day, liaising with the solicitor and clearing the flat and so many other extras. I am eternally grateful for their help and guidance and ...
read full review
Comment on agent fees
Fees were extremely reasonable.
Was this helpful? Yes

“Best agents ever!...”

Share on :
Mar 17,2018
Minithumbup
Panos
By: 'Marianp'
Mar 17,2018
0 people found
this helpful
We instructed castles estate agents after trying an online estate agent previously. The experience was a complete revelation as to why paying for a proper estate is money well spent. The valuation was spot on, the speed at which they found a buyer was amazing, ...
read full review
Comment on agent fees
Very reasonable, for the service provided
Was this helpful? Yes

“Avita, David and Leila have been totally impressed by the ......”

Share on :
Nov 28,2017
Minithumbup
Panos
By: 'Leila'
Nov 28,2017
0 people found
this helpful
Avita, David and Leila have been totally impressed by the professionalism shown by both Russell and Panos in helping us find and purchase of a property for Avita. The whole process went through with little stress and heart ache. Well done Fellas. We have no ...
read full review
Comment on agent fees
N/A
Was this helpful? Yes

“Avita, David and Leila have been totally impressed by the ......”

Share on :
Nov 28,2017
Minithumbup
Panos
By: 'Leila'
Nov 28,2017
0 people found
this helpful
Avita, David and Leila have been totally impressed by the professionalism shown by both Russell and Panos in helping us find and purchase of a property for Avita. The whole process went through with little stress and heart ache. Well done Fellas. We have no ...
read full review
Comment on agent fees
N/A
Was this helpful? Yes

“Panos, Russell and Noura were all absolutely excellent from start ......”

Share on :
Nov 20,2017
Minithumbup
Panos
By: 'Olivia'
Nov 20,2017
0 people found
this helpful
Panos, Russell and Noura were all absolutely excellent from start to finish, I've worked in estate agents before and can honestly say I never had such a pleasant experience with letting agents. They were understanding, prompt, kind and considerate and nothing was ever too much ...
read full review
Comment on agent fees
Good, no where near as expensive as we have paid in the past
Was this helpful? Yes

“Can't thank the guys at castles harringay branch enough. We ......”

Share on :
Jan 24,2017
Minithumbup
Panos
By: 'Michelle'
Jan 24,2017
0 people found
this helpful
Can't thank the guys at castles harringay branch enough. We were selling my mums house for her and they made it run as smooth as possible. There were a few hiccups as one might expect, but the guys kept us informed and were reassuring all ...
read full review
Comment on agent fees
We knew from day one what the fees would be and to be honest they were less than others we'd approached.
Was this helpful? Yes

“The team at Castles EA Tottenham were fantastic. Professional throughout & ......”

Share on :
Aug 26,2016
Minithumbup
George
Bruno
By: 'Paul'
Aug 26,2016
0 people found
this helpful
The team at Castles EA Tottenham were fantastic. Professional throughout & a pleasure to work with. They sold my house quickly & got me the price I wanted....
read full review
Comment on agent fees
Good
Was this helpful? Yes

“George and Bruno were both friendly and helpful and went ......”

Share on :
Jan 27,2016
Minithumbup
George
Bruno
By: 'Anne'
Jan 27,2016
0 people found
this helpful
George and Bruno were both friendly and helpful and went out of their way to help my purchase go through smoothly....
read full review
Was this helpful? Yes

“They provide excellent customer service. They always call you back ......”

Share on :
Nov 19,2015
Minithumbup
George
By: 'INAN'
Nov 19,2015
0 people found
this helpful
They provide excellent customer service. They always call you back when ever you need them. they provided me with good information about the property i bought...
read full review
Was this helpful? Yes

“We found Castles to be professional prompt and effective. We ......”

Share on :
Oct 27,2015
Minithumbup
George
By: 'Josée'
Oct 27,2015
0 people found
this helpful
We found Castles to be professional prompt and effective. We dealt initially with Steve Hatch who valued the property and arranged the marketing of the property . Our main point of contact thereafter was George Donohue assisted by Panos. We were kept informed at every stage ...
read full review
Comment on agent fees
We found Castles to be competitive in relation to fees
Was this helpful? Yes

“The first viewing session resulted in firm offer within 6 days. ......”

Share on :
Oct 12,2015
Minithumbup
Bruno
George
By: 'Keith'
Oct 12,2015
0 people found
this helpful
The first viewing session resulted in firm offer within 6 days. These buyers dropped out when we discovered that we had Japanese knotweed next door. This actual danger that this plant brings is vastly exaggerated, but it can be a huge deterrent. However a second viewing ...
read full review
Was this helpful? Yes

“My partner and I were extremely happy with the service ......”

Share on :
Sep 23,2015
Minithumbup
George
Bruno
By: 'Megan'
Sep 23,2015
0 people found
this helpful
My partner and I were extremely happy with the service provided by Castles Estates, Tottenham. One of their agents, George Donohoe, handled the sale from the first meeting at our flat through to completion. He arranged the marketing of the property very quickly and sold ...
read full review
Was this helpful? Yes

“We found the flat through Rightmove. Bruno responded immediately to ......”

Share on :
Aug 27,2015
Minithumbup
Bruno
Panos
By: 'Vicki'
Aug 27,2015
0 people found
this helpful
We found the flat through Rightmove. Bruno responded immediately to the initial on line enquiry and despite some restrictions in the availability of the flat to view because of the work commitments of the vendor he persevered, we viewed and put in an offer. Bruno ...
read full review
Was this helpful? Yes

“Both George and Bruno were extremely helpful in the purchase ......”

Share on :
Aug 19,2015
Minithumbup
George
Bruno
By: 'Nicola'
Aug 19,2015
0 people found
this helpful
Both George and Bruno were extremely helpful in the purchase of our property. They were quick to answer and return phone calls and were always pleasant and friendly. They liaised between ourselves and the sellers which was really helpful as the sale took a while ...
read full review
Was this helpful? Yes

“Really easy to deal with Castles; in fact when Steve ......”

Share on :
Jul 07,2015
Minithumbup
Panos
By: 'Tim'
Jul 07,2015
0 people found
this helpful
Really easy to deal with Castles; in fact when Steve came to do the initial Market Appraisal and marketing chat I didn't bother getting another quote, I knew they would good to their word, reputable and honest with both the seller and buyer. Russell ran ...
read full review
Comment on agent fees
Really good, 1% fee (although this was a special offer) and no costs for the marketing materials.
Was this helpful? Yes

“The sale of our property in London was made considerably ......”

Share on :
Jul 01,2015
Minithumbup
Panos
By: 'Fred'
Jul 01,2015
0 people found
this helpful
The sale of our property in London was made considerably more complicated by the fact that we had already emigrated to Switzerland! Russell and Panos were however excellent in organising the clearance of the property despite our absence. They achieved the asking price in a ...
read full review
Was this helpful? Yes

“George was very good from the first viewing he did, ......”

Share on :
Jun 28,2015
Minithumbup
George
Bruno
By: 'Maxim'
Jun 28,2015
0 people found
this helpful
George was very good from the first viewing he did, advising price and arranging adverts and showing around propective buyers till the signing of contracts. No time was wasted and the sale went though in quick time to the satisfaction of both buyer and seller....
read full review
Was this helpful? Yes

“We had an excellent experience with Castles in Tottenham. George ......”

Share on :
Jun 26,2015
Minithumbup
George
Bruno
By: 'Kate'
Jun 26,2015
0 people found
this helpful
We had an excellent experience with Castles in Tottenham. George and Bruno were both incredibly helpful from the outset, gave us some really informed and sensible advice about a lease extension issue we were having and put no pressure on us to pursue a sale ...
read full review
Was this helpful? Yes

“George was super helpful in facilitating multiple visits to the ......”

Share on :
Jun 09,2015
Minithumbup
George
Bruno
By: 'avdarling'
Jun 09,2015
0 people found
this helpful
George was super helpful in facilitating multiple visits to the property and facilitating contact between myself and the vendor, which was very useful to learn more about the property during the sale process. I also won't forget George putting me forward as a suitable candidate ...
read full review
Was this helpful? Yes

“From the beginning, Russell excelled in showing us the property. ......”

Share on :
Jun 02,2015
Minithumbup
Panos
By: 'SJ'
Jun 02,2015
0 people found
this helpful
From the beginning, Russell excelled in showing us the property. After the viewing, he even drove us around the area to get our bearings and show off the high street. He was extremely helpful when we made and offer, and very comforting during the time ...
read full review
Was this helpful? Yes

“sold property , was fully informed at all, times by panos ......”

Share on :
Jun 02,2015
Minithumbup
Panos
By: 'john'
Jun 02,2015
0 people found
this helpful
sold property , was fully informed at all, times by panos and Russell ,would highly recommend them to vendors trying to sell property....
read full review
Comment on agent fees
fees same as most agents
Was this helpful? Yes

“Panos and Russell were always easy to get hold of, ......”

Share on :
Mar 05,2015
Minithumbup
Panos
By: 'Claire'
Mar 05,2015
0 people found
this helpful
Panos and Russell were always easy to get hold of, and helpful with any questions we had . They were honest with us throughout the process and I felt confident they were working hard to get us the best results. They were always polite and friendly....
read full review
Comment on agent fees
I think estate agent fees in general are too high. Castles were no more expensive than any others. But now that house prices are so rediculously high maybe the fee should be 0.5%?
Was this helpful? Yes

“I dealt with Russell this time, but I must say ......”

Share on :
Mar 02,2015
Minithumbup
Panos
By: 'tmantino'
Mar 02,2015
0 people found
this helpful
I dealt with Russell this time, but I must say that in the past i dealt with all the members of this office (Leigh, Steve , Panos); they have all been very professional, helpful, honest, that is why I am their customer for the third time. ...
read full review
Was this helpful? Yes

“These agents provided a very good service. There were a ......”

Share on :
Feb 26,2015
Minithumbup
George
Bruno
By: 'Kunle'
Feb 26,2015
0 people found
this helpful
These agents provided a very good service. There were a few setbacks during this sale but George and Bruno were very quickly on it to resolve the issue. They worked tirelessly to see this sale through all at a very reasonable price. I would highly ...
read full review
Comment on agent fees
Very reasonable.
Was this helpful? Yes

“Castles were excellent at handling the sale of our property ......”

Share on :
Feb 17,2015
Minithumbup
Panos
By: 'Rob'
Feb 17,2015
0 people found
this helpful
Castles were excellent at handling the sale of our property and I'd recommend them without hesitation. They were competitive in the commission they offered and had a really strong understanding of the local market. Despite various little hitches arising with the sale, Panos and Russell ...
read full review
Comment on agent fees
Very reasonable
Was this helpful? Yes

“I received phenominal support from Castles when selling my property ......”

Share on :
Feb 15,2015
Minithumbup
George
By: 'L'
Feb 15,2015
0 people found
this helpful
I received phenominal support from Castles when selling my property as a naive sellor who was confused about the best way to maximise my returns. From my first meeting with Steve I was given realistic advice on the range of options that suited my interests ...
read full review
Was this helpful? Yes
Staff picture George
(32)
No image available Panos
(18)
Staff picture Bruno
(15)

Tenant Fees

Tenant Fees and Permitted Payments

* Holding deposits - a maximum of 1 week’s rent

* Deposits - a maximum deposit of 5 week’s rent for annual rent below £50,000, or 6 week’s rent for annual rental of £50,000 and above

* Payments for a Variation or Change to a tenancy agreement - £50 inclusive of VAT

* Payments associated with early termination of a tenancy – capped at the landlord’s loss or the agent’s reasonably incurred costs

* Utilities, communication services ( e.g. telephone, broadband) TV licence, council tax

* Interest payments for the late payment of rent – can be charged up to 3% over the Bank of England base rate

* Reasonable costs for the replacement f lost keys or other security devices.
Last updated at 05/06/2019, 12:52 PM by David Edgar
Kindly note that legally, letting agents need to publish information about their tenancy fees, government-approved redress schemes and client money protection schemes on their website and on third party websites (on which agents are listed). For properties to lease/rent in England, agents need to keep this information up to date and precise on allAgents or specify within the property description.

Complaints Procedure

No procedure set.
Last updated at 9:32 AM 22/03/2018 by allAgents

Awards won by Castles Estate Agents (London), London N15 5NR



Find the Best Agent to
Sell or Rent Your Home