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    Leigh Edwards
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    Steve Hatch
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    Max Whatley
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    Russell Totten
We've loved helping people move for 35 years. We really go 'above and beyond' to help people move - it makes what we do more enjoyable and we love building on our reputation for being the areas most reputable local property experts and also the heartfelt recommendations that come from that. We cover Harringay N4-N8, Wood Green N22, Alexandra Park N22, South Tottenham N15. Naturally we also have branches in Crouch End and other strategic locations. You'll probably be extremely reassured to Read full description...discover that we're ordinary people - that do an extraordinary job.
Castles Estate Agents (London)

5 Turnpike Lane Hornsey, London
Greater London
N8 0EP

020 8341 6262

Jul 21,2016
Minithumbup
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Jul 21,2016
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Castles Estate agents on Turnpike Lane have the most amazing care and understanding for each and every customer. All my dealings with them have been with amazing speediness and thoroughness with regards to our properties. They remain, to this day, very loyal and very approachable whenever I need any friendly advice. I would highly recommend them and say that you will most certainly not be disappointed at all! Mehraj Miah...
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Comment on agent fees
The fees were very reasonable.
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Mar 18,2016
Minithumbup
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Mar 18,2016
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We raised an issue with a poorly functioning oven. Emails were responded to within the hour and communication was clear around the next steps that would be taken to resolve the issue. Within a week the oven was replaced with an new one that has made life in the evenings so much easier....
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Mar 18,2016
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Mar 18,2016
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Friendly and professional staff. Steve took excellent photos and offered sound advice, and Russell was always available to answer every question I had, no matter how minor. A very capable group of people all round....
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Feb 08,2016
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Feb 08,2016
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What a fabulous agents - we've really had top service. Fabulous interior photos, fast responses to our questions and a warm and friendly manner. I can't recommend Castles highly enough. Thank you chaps!...
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Feb 03,2016
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Feb 03,2016
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Castles were reasonable, patient helpful but not intrusive whilst dealing with the purchase of my flat. I was particularly grateful that even after the 'deal was done' they were able to assist me with an outstanding matter which came to light once the property was occupied. I liked their professional, calm and helpful approach....
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Jan 14,2016
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Jan 14,2016
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I just bought a flat through Castles, very much pleased with everything. Russell at Turnpike lane branch was very professional, answered all my questions quickly, the whole process was very smooth and painless. Thank you for everything. If one day I decide to rent out my flat, I will be happy to use Castles as my agency....
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Jan 13,2016
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Jan 13,2016
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A very professional service was provided that resulted in a purchase offer for my flat within 1 week of the property going on the market....
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Oct 11,2015
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Oct 11,2015
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We were really pleased with the service that we received from Castles. Everything about the sale felt right from the pricing to the approach. Their advice made the whole process run smoothly, and the photos were really well done. We went with Castles because of their reputation of being fair and reasonable. Our friends and neighbours were selling at the same time and their experience with another agent made us realise that we made a good decision....
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Aug 12,2015
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Aug 12,2015
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Thanks to Steve Hatch and his team we were able to complete the sale of our house in N22. With such high standards and professional advice from Castles in Wood Green. This process was made that less stressful. We could not have achieved a successful sale second time round, due to our first buyer pulling out. If you are looking for market leading agents committed to your personal situation. You would be wrong to go past Steve and his team at Castles. Thank you all for your help....
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Comment on agent fees
Steve was open to negotiate on the sales fee.
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Jul 08,2015
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Jul 08,2015
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Russell was extremely friendly and helpful from the first viewing, keeping us informed and doing everything within his power to move the sale to completion. He helped us with finding a surveyor and getting a quote on some damp repairs, as well as negotiating with the vendor about various matters post-exchange/completion. Not all of these were resolved to our satisfaction post completion but they were all minor and the vendor's responsiblity, not the agent's. A good local recommendation....
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Jul 07,2015
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Jul 07,2015
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Really easy to deal with Castles; in fact when Steve came to do the initial Market Appraisal and marketing chat I didn't bother getting another quote, I knew they would good to their word, reputable and honest with both the seller and buyer. Russell ran the viewings, again highly knowledgeable and knowing the area and market, but not at all pushy - he was interested in selling for me, but also finding the right buyer, and when one fell through he was right back on the case. Panos deals with the ...
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Comment on agent fees
Really good, 1% fee (although this was a special offer) and no costs for the marketing materials.
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Jul 01,2015
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Jul 01,2015
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The sale of our property in London was made considerably more complicated by the fact that we had already emigrated to Switzerland! Russell and Panos were however excellent in organising the clearance of the property despite our absence. They achieved the asking price in a very short space of time and were excellent at keeping us informed of progress during the viewing and then the entire selling process. Without their excellent professionalism and attention to detail our lives would have been c...
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Jun 28,2015
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Jun 28,2015
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We received a good service through our purchase. We had informative updates every week and sometimes daily conversations with staff from booking viewings till the day we exchanged contracts. The staff were courteous, helpful and in our case patient at all times no matter the problem. We would highly recommend Castles because of their great service. No5 Turnpike Lane branch in particular. We thank them for for all their help....
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Jun 26,2015
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Jun 26,2015
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Russell was a pleasure to deal with - He was helpful and 'up front' without being pushy; we have come across a number of agents who try to 'stimulate interest' or add spin " well theres a LOT of interest in the property, so you will need to act quickly" blah blah . We have bought and sold a number of properties with different agents across the country and I have found Russell to be the most amicable estate agent I have ever dealt with....
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Jun 10,2015
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Jun 10,2015
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Everyone who was involved in helping me sell my home made me feel as though they working just for me, no matter how many times I might call them in a day or week they were always on hand to answer my questions or put my mind at ease when I was stressing out, I think the guys at Castles in Turnpike Lane went beyond my expectations of what an agent should do for a client....
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Jun 02,2015
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Jun 02,2015
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From the beginning, Russell excelled in showing us the property. After the viewing, he even drove us around the area to get our bearings and show off the high street. He was extremely helpful when we made and offer, and very comforting during the time of offer, acceptance, as our vendor then needed to find a property and later, a chain was created. Panos took over at this point and he was just brilliant. Always eager to help, reassure, and find out from other parties the latest update. Having ha...
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Jun 02,2015
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Jun 02,2015
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This is the fist time I have had dealing with estate agents, so my experience is limited, but I found the agent helpful and accommodating....
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Jun 02,2015
Minithumbup
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Jun 02,2015
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sold property , was fully informed at all, times by panos and Russell ,would highly recommend them to vendors trying to sell property....
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Comment on agent fees
fees same as most agents
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Jun 01,2015
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Jun 01,2015
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Used their contacts to get an initial market feel and then opened the details to all. I had two firm offers after three days and five more within a week. Settled on a buyer within three further days. A number of issues cropped up during the process which Castles handled brilliantly for me as I was not in the area. Dealing with Castles was the easy bit of the process and I have no hesitation in recommending them....
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Mar 05,2015
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Mar 05,2015
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Panos and Russell were always easy to get hold of, and helpful with any questions we had . They were honest with us throughout the process and I felt confident they were working hard to get us the best results. They were always polite and friendly....
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Comment on agent fees
I think estate agent fees in general are too high. Castles were no more expensive than any others. But now that house prices are so rediculously high maybe the fee should be 0.5%?
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Mar 02,2015
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Mar 02,2015
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I dealt with Russell this time, but I must say that in the past i dealt with all the members of this office (Leigh, Steve , Panos); they have all been very professional, helpful, honest, that is why I am their customer for the third time. They care about your interest, they worry about your concerns, they give you good and experienced advice. They are committed to find what you are looking for. So thanks Russel, thanks Panos, thanks Leigh and thanks Steve. I wish you all the best and I hope...
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Feb 17,2015
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Feb 17,2015
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Castles were excellent at handling the sale of our property and I'd recommend them without hesitation. They were competitive in the commission they offered and had a really strong understanding of the local market. Despite various little hitches arising with the sale, Panos and Russell were always reassuring, calm and highly efficient at keeping things moving, tying together the various strands of what was not an uncomplicated chain. My main point of contact was Panos and he was skilled at hand...
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Comment on agent fees
Very reasonable
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Jan 06,2015
Minithumbup
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Jan 06,2015
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Panos and Russell were very helpful in coordinating my purchase of the property. It was a long wait due to the property not being chain free but we worked together very smoothly. Panos kept me updated regularly so I felt on top of the progress further up the chain. Would definitely work with these guys again....
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Dec 31,2014
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Dec 31,2014
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Castles helped me sell my shared ownership flat, in spite of numerous trials throughout the process, including the housing association being difficult, and often quite uncooperative. Steve took some very good photographs, and Panos then drummed up a lot of interest, before selecting the most credible buyers, with much discernment. It is hard to imagine what more Panos could have done, to reassure both myself and the buyers, during some challenging technicalities, and it was a happy result. ...
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Dec 18,2014
Minithumbup
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Dec 18,2014
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Castle's managed the sale of our property. Steve Hatch was professional and informative in the initial consultation. Russell organised viewings and Panos managed the sale when a buyer was found. The first sale agreement fell through and another buyer was found within a couple of weeks. Throughout the process we were kept informed and reassured. Communication between all parties was excellent. This was due to the timely and careful management of the selling process by Panos. We very much a...
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Dec 09,2014
Minithumbup
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Dec 09,2014
0 people found
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We always had prompt and positive responses form any of our queries and were kept well informed of the viewings of the property. We communicated easily through phone-calls as well as e-mails. We felt we were dealing with realistic agents!...
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Dec 09,2014
Minithumbup
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Dec 09,2014
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Very friendly and thorough, Castles Turnpike Lane did everything they could to ensure my purchase (and subsequent sale 7 years later) went through as quickly and smoothly as possible. Highly recommended....
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Dec 08,2014
Minithumbup
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Dec 08,2014
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brought a flat advertised with Castles. They were very nice and extremely helpful throughout the whole process and managed the chain very well. a professional service and i can't fault them...
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Oct 23,2014
Minithumbup
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Oct 23,2014
0 people found
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The agent in question was very polite and helpful despite my persistent badgering. He also facilitated a viewing of the property for myself only in advance of the open day, ensuring that I was the first to make an offer on the property and advising me well as I was preparing to place my offer. Thanks...
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Oct 23,2014
Minithumbup
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Oct 23,2014
0 people found
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Everyone on the team worked so well to help us sell the house. The pictures were fantastic as were the arrangements for viewing. We had a huge chain of eight and Panos kept our end of things moving efficiently and proactively negotiating regularly with other buyers on the chain. We most certainly recommend Castles in Turnpike Lane...
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Areas covered
  • N8
  • N4
  • N22
  • N15
  • N17
Advertise on
Services offered
  • Sales
  • Lettings
  • Block Management
  • Surveys
  • Conveyancing
  • Mortgage Advice
Valuation and Fee Performance
100% customers were satisfied with fees 84% accuracy of agent's valuations
Price range of properties reviewed
Sales
  • Min: £126,000
  • Max: £2,550,000

Letting
  • Min: £0
  • Max: £0

NAEA ARLA TPOS DPS


Review statistics

From Landlords From Tenants From Vendors From Buyers Other
8 0 5 0 59 0 41 0 4 0
Leigh Edwards - upload your photo Leigh Edwards
10 reviews

About Leigh No description set View full profile
Steve Hatch - no image available Steve Hatch
Property Valuer & Marketing Manger
22 reviews

About Steve No description set View full profile
Max Whatley - upload your photo Max Whatley
Negotiator
60 reviews

About Max No description set View full profile
Russell Totten - upload your photo Russell Totten
39 reviews

About Russell No description set View full profile

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Fees

The professional photography and advertising on Rightmove, Zoopla and so on are all part of our NO Sale-No Fee promise.

Fees can be as low as 1% - 1.25% depending on the type of property.

If you are are a professional developer, are selling more than one property, or have a friend who wants to also sell - we will offer you a special rate! But most importantly... We'll show your house at it's best and get you a great price - from a great buyer.
Last updated at 9:39 AM 22/07/2016 by Steve Hatch

Complaints Procedure

We have a dedicated complaints officer. As all our team are very well trained and love looking after people, he's never very busy dealing with complaints. So we get him out looking after our clients instead, but we're always here if you need us to look into anything.

Should you wish to complain you can email here: Steve@castles.uk.com
Last updated at 9:39 AM 22/07/2016 by Steve Hatch

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