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    Stuart
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    Stephen
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    Ashley
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    David
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    Alex
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    Ashli
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    Sertac
Castles are a successful, privately owned independent agency. Established in 1981 we have over three decades experience in providing quality estate agency. With eight offices spanning North and East London as well as Essex, we are market leaders in these areas offering a comprehensive service incorporating residential sales, letting and management, and surveys and valuations. We provide a highly professional service with strong, experienced teams; each of our office managers are members of the N Read full description...ational Association of Estate Agents (NAEA) or The Association of Residential Letting Agents (ARLA), the UK’s leading professional bodies for estate agency, guaranteeing a proficient service which adheres to strict codes of conduct
Castles Estate Agents (London)

243/245 Hertford Road Enfield
Greater London
EN3 5JJ

020 8804 8000

“Great service...”

Oct 11,2018
Minithumbup
Ashley
By: 'BTL beginners'
Oct 11,2018
0 people found
this helpful
Thank you Castles for your help and support with our recent BTL purchase. a special thank you to Ashli for always answering emails from not just us but also our solicitor and Mortgage broker, being willing to open the property when we needed to access ...
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Comment on agent fees
NA
Was this helpful? Yes

“Stephen Oswick...”

Sep 08,2018
Minithumbup
Stephen
By: 'Shamaila Qayyoom'
Sep 08,2018
0 people found
this helpful
Stephen was professional throughout the process of selling my house. His knowledge of the industry is great. He has phenomenal communication skills, as he replies back to you as soon as possible. Him and his team are great. 11/10...
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Was this helpful? Yes

“Fanastic service...”

Sep 07,2018
Minithumbup
Ashley
Stephen
By: 'Fayzur'
Sep 07,2018
0 people found
this helpful
Ashli was polite and professional when showing the property. Both Ashli and Stephen were quick to respond to any queries and keep me regularly updated. Great service and would recommend!...
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“Excellent Service...”

Jun 28,2018
Minithumbup
Stephen
Ashley
By: 'Kevin R'
Jun 28,2018
0 people found
this helpful
This is the second property I have sold this year through Castles Estates. I cannot imagine ever using any other agent again. True professionals with a refreshing no nonsense approach and love for what they do. Stephen and Ashley at Enfield are a pleasure to ...
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Comment on agent fees
Good
Was this helpful? Yes

“good...”

May 09,2018
Minithumbup
By: 'Lisa'
May 09,2018
0 people found
this helpful
The service I received from Castles on Hertford road was always professional, the staff were friendly and helpful We did have issues with a buyer initially which wasted a lot of time but The staff at Castles were very honest about the issues and got ...
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Comment on agent fees
The Fees are okay
Was this helpful? Yes

“My review...”

May 06,2018
Minithumbup
Ashley
Stephen
By: 'Satisfied client.'
May 06,2018
0 people found
this helpful
I'm very appreciative of their tenacity after an abortive sale last year. They have good customer service and empathise with the frustrations of selling property....
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Comment on agent fees
The fees appear fair.
Was this helpful? Yes
Nov 13,2017
Minithumbdown
By: 'Poor Service'
Nov 13,2017
2 people found
this helpful
I am really sorry to say I had really high expectations from using Castles to sell my home but I was left pretty disappointed. Potential buyers are not properly vetted and then there is a lack of communication after viewings take place. There were a ...
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Comment on agent fees
The fees are fair
Was this helpful? Yes
Aug 04,2017
Minithumbup
Ashli
By: 'Despo'
Aug 04,2017
0 people found
this helpful
As a first-time buyer, Ashli made the experience of buyer my first flat a good one. She was personable and I never felt like anything was too much trouble....
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Was this helpful? Yes
Aug 01,2017
Minithumbup
Stephen
Ashli
By: 'Maria dionisio'
Aug 01,2017
0 people found
this helpful
Thank you Stephen and Ashli. You did a great job selling my flat. Very helpfull and encouraging at all times....
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Comment on agent fees
Good
Was this helpful? Yes
Jun 23,2017
Minithumbup
Stephen
Ashli
By: 'Natasha Irvine'
Jun 23,2017
0 people found
this helpful
I found all staff to be very informative at all times and also gave me good advice. I felt like they really cared about my sale, and did their very best to get me the best price...
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Comment on agent fees
The fees were fair
Was this helpful? Yes
Feb 28,2017
Minithumbdown
Sertac
Alex
By: 'EMMA'
Feb 28,2017
0 people found
this helpful
Very bad customer service always lying about being on the "phone" or in "meetings" they do not return calls and move in random tenants for money without due care to others and lack of consideration for the landlords wishes! Incompetent, neglectful, ...
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Comment on agent fees
Disgraceful. No stars.
Was this helpful? Yes
Feb 27,2017
Minithumbup
Stephen
By: 'CRB'
Feb 27,2017
0 people found
this helpful
I placed my property on the market through this Agent partly as a result of a valuation provided in the past but also on the recommendation of relatives. I was not disappointed. From the first home visit everything was handled in a friendly and professional ...
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Comment on agent fees
I was very comfortable with a fee of 1.25% plus VAT
Was this helpful? Yes
Sep 12,2016
Minithumbup
By: 'The Karias'
Sep 12,2016
0 people found
this helpful
David is an absolute pleasure to work with. Efficient, caring and gets the job done! The team are also very helpful. Highly recommended...
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Was this helpful? Yes
May 27,2016
Minithumbup
Stuart
By: 'Stuard'
May 27,2016
0 people found
this helpful
I have just completed on my flat and want to thank you stuart for being so patient and professional despite many obstacles....
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Was this helpful? Yes
Mar 21,2016
Minithumbup
Stephen
By: 'KA'
Mar 21,2016
0 people found
this helpful
From first meeting with both Stephen and David I was impressed by there calm, dignified approach to the sale of our property. Supportive without being in the slightest pushy and friendly without being overly chummy their approach led to a smooth and stress free sale. ...
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Comment on agent fees
The fees charged seemed very fair for the high standard of service provided.
Was this helpful? Yes
Mar 21,2016
Minithumbup
Stephen
By: 'Jacqui Robinson'
Mar 21,2016
0 people found
this helpful
Excellent service from all involved in our very long sale. Their patience and expertise were outstanding. A massive thanks to all of you....
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Was this helpful? Yes
Mar 12,2016
Minithumbup
Stephen
By: 'Jackie B'
Mar 12,2016
0 people found
this helpful
Excellent staff, amazingly helpful,great personalities kept us informed and would highly recommend. No pushing for the business - great service!...
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Comment on agent fees
Good
Was this helpful? Yes
Mar 07,2016
Minithumbup
Stephen
By: 'Cindibeth'
Mar 07,2016
0 people found
this helpful
I initially viewed this property myself as my partner was unavailable for the open day. David kindly arranged for an evening viewing. An offer was put forward and accepted. The whole process was painless. I found both David and Stephen to be very approachable and ...
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Comment on agent fees
N/A
Was this helpful? Yes
Jan 21,2016
Minithumbup
By: 'Lauren & Joel'
Jan 21,2016
0 people found
this helpful
We cannot fault the service we received in any way as it was absolutely on point. All of the information,help and advice we received during this process was extremely helpful. The service we received was outstanding 5*. Thank you...
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Comment on agent fees
GOOD
Was this helpful? Yes
Dec 10,2015
Minithumbup
Stephen
By: 'King'
Dec 10,2015
0 people found
this helpful
I sold a 'Buy to Let' property with a sitting tenant and it was very professionally handled. My misgivings at not selling with vacant possession were easily overcome and a quick sale to another Investor materialised within days. I was further amazed to acheive a ...
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Was this helpful? Yes
Nov 07,2015
Minithumbup
Stephen
By: 'Sue'
Nov 07,2015
0 people found
this helpful
The service from Castles whilst selling my mother's house was first class. We live a long way from the property and could not be on hand often. They kept us fully informed, helped us make difficult decisions and returned our calls promptly. David in particular ...
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Comment on agent fees
Reasonable and competitive.
Was this helpful? Yes
Nov 05,2015
Minithumbup
Stephen
Ashley
By: 'Keith'
Nov 05,2015
0 people found
this helpful
From the initial visit for the free valuation to the handover of the keys Stephen and the team were always friendly, helpful and patient with regular calls to keep me informed of the progress of the sale. I had no hesitation recommending Castles when a ...
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Comment on agent fees
Good value in the market
Was this helpful? Yes
Oct 22,2015
Minithumbup
Ashli
Stephen
By: 'Mr B. Hilmi'
Oct 22,2015
0 people found
this helpful
Before I write my review I would like to take this fantastic opportunity to Thank Ashli Cortez and her colleagues in supporting and help dealing with my property sale. They are a professional organisation and have a wealth of experiences between them. The advice they ...
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Was this helpful? Yes
Oct 22,2015
Minithumbup
Stephen
Ashli
By: 'Sandra Harnett'
Oct 22,2015
0 people found
this helpful
Stephen came out to view my Mums flat which l was selling, it was then he told me he had sold my sons house to them many years previous. My son and daughter in law were very impressed with him then, so l felt relaxed ...
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Comment on agent fees
We were 'happy' to pay the arranged fee with Castles, they do the 'foot work' they deserve their fee, certainly wouldn't have sold without them, so 'happy' to pay!
Was this helpful? Yes
Oct 21,2015
Minithumbup
Stephen
By: 'Kay'
Oct 21,2015
0 people found
this helpful
Very professional and knowledgeable team. I have received very good advice throughout the process. Have always been updated promptly with regards to any movement in the transaction. I can highly recommend Castles...
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Comment on agent fees
n/a
Was this helpful? Yes
Oct 14,2015
Minithumbup
Stephen
By: 'Mish'
Oct 14,2015
0 people found
this helpful
Stephen was very good. He was professional from start to finish. He knew I wanted a quick sale and he made sure the buyer was aware of this. He also kept me up to date with developments. His staff were also very professional and they ...
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Was this helpful? Yes
Oct 02,2015
Minithumbup
Ashli
By: 'Rachel Owen'
Oct 02,2015
0 people found
this helpful
From my first phone call, all the way through to picking up the keys to my wonderful new home, the staff at Castles were friendly, professional, proactive and extremely helpful. Without their support and enthusiasm, I am certain that my purchase would have fallen through. ...
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Was this helpful? Yes
Oct 02,2015
Minithumbup
Ashli
By: 'Rachel Owen'
Oct 02,2015
0 people found
this helpful
From my first phone call, all the way through to picking up the keys to my wonderful new home, the staff at Castles were friendly, professional, proactive and extremely helpful. Without their support and enthusiasm, I am certain that my purchase would have fallen through. ...
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Was this helpful? Yes
Sep 25,2015
Minithumbup
Stuart
Alex
By: 'Michael'
Sep 25,2015
0 people found
this helpful
All members of staff were very professional and knowledgable . Information provided by the team was always accurate and honest. Their communication was friendly and accommodating....
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Was this helpful? Yes
Sep 24,2015
Minithumbup
Ashley
By: 'Pedro & Vanessa'
Sep 24,2015
0 people found
this helpful
My wife and i would like to thank David and Ashli for all their help following the sale of our property. I purchased my property back in 2006 from David and never lost contact as the service provided at the time was excellent hence we agreed ...
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Was this helpful? Yes
Areas covered
Advertise on
Services offered
  • Sales
  • Lettings
  • Block Management
  • Surveys
  • Conveyancing
  • Mortgage Advice
Valuation and Fee Performance
100% customers were satisfied with fees 91% accuracy of agent's valuations
Price range of properties reviewed
Sales
  • Min: £143,000
  • Max: £425,000

Letting
  • Min: £0
  • Max: £0

NAEA


Review statistics

From Landlords From Tenants From Vendors From Buyers Other
6 0 2 0 47 2 28 0 0 1
No image available Stuart
(1)

No image available Stephen
(50)

No image available Ashley
(13)

No image available David
(10)

No image available Alex
(5)

No image available Ashli
(11)

No image available Sertac
(1)

Fees

No fees set.

Complaints Procedure

No procedure set.
Last updated at 9:31 AM 22/03/2018 by allAgents

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