Castles Estate Agents (London)
Enfield, EN3
4.8/5, 102 reviews
97% recommended
100% sales valuation accuracy
99% sales fee satisfaction
Castles have been local property experts in North and East London, Enfield and Essex, for over 38 years now. How time flies - We love what we do and use all of our knowledge, and experience, to help people move. show more Castles have been local property experts in North and East London, Enfield and Essex, for over 38 years now. How time flies - We love what we do and use all of our knowledge, and experience, to help people move.

...left to get your reviews in for the
2021 allAgents Estate & Letting Agents Awards


Opening Hours
Address

Castles Estate Agents (London)
243\/245 Hertford Road
Enfield
Greater London
EN3 5JJ
020 8804 8000

Performance statistics
Services Valuation Accuracy Fees Satisfaction Min Price of property reviewed Max Price of property reviewed
Sales 100% 99% £143,000 £425,000
Review statistics
From Landlords From Tenants From Vendors From Buyers Other
6 0 2 0 59 2 32 0 0 1
Areas covered
Services offered
  • Sales
  • Lettings
  • Block Management
  • Surveys
  • Conveyancing
  • Mortgage Advice
Members of
NAEA
Latest Properties

“Exceptional and supportive service, we had a ......”

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Apr 15,2021
Minithumbup
By: 'Yasmin'
Apr 15,2021
0 people found
this helpful
Exceptional and supportive service, we had a really positive experience buying with Castles. Stephen and Ashli always kept us up to date with the progress of the sale throughout and are just genuinely very nice people to talk and work with. We were first time ...
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“We used Castles to sell our home at the end D......”

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Mar 05,2021
Minithumbup
Stephen
Ashley
By: 'AKB'
Mar 05,2021
0 people found
this helpful
We used Castles to sell our home at the end Dec 2020. The team is absolutely fantastic! We mostly dealt with Stephen & Ashli however everyone was amazing. The team were helpful, knowledgeable, contactable....we cannot fault them in any way. I would not hesitate to recommend ...
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“Strongly Recommended!...”

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Feb 24,2021
Minithumbup
Stephen
Franco
By: 'James'
Feb 24,2021
0 people found
this helpful
Really positive experience with all the team at Castles Enfield. Good, measured advice from the very start - it felt like they were trying to value our flat and help us sell it for the right price rather than telling us exactly what we wanted ...
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“Friendly, Professional Service...”

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Oct 13,2020
Minithumbup
Ashli
Stephen
By: 'Deborah'
Oct 13,2020
0 people found
this helpful
We have recently sold our house through Castles in Enfield and we are very happy with the service. Stephen, Ashli and Franco were professional, and friendly from day 1, organising lots of viewings with us (contacting by phone then following up with an email ) and giving ...
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“Great service highly recommended...”

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Sep 25,2020
Minithumbup
By: 'Mandy'
Sep 25,2020
0 people found
this helpful
Well what can I say about Castles Enfield. Amazing team. Kept us up to date with progress throughout and constantly gave us valuable feedback after each viewing. Took the trouble to thoroughly explain the end to end process. All went smoothly. The team was polite ...
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“Really pleased with the service I received. F......”

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Sep 24,2020
Minithumbup
By: 'Lukia'
Sep 24,2020
0 people found
this helpful
Really pleased with the service I received. Franco was very supportive and helpful. They were efficient and always called me back....
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“Highly professional and very helpful...”

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Sep 17,2020
Minithumbup
Stephen
Ashley
By: 'N'
Sep 17,2020
0 people found
this helpful
Stephen, Ashli and Franco were highly professional and very helpful at all times. My flat proved quite difficult to sell due to covid-19 but we got there in the end. Thank you so much!...
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“Sold property in Feb 2020.Selling process was professional and efficient. ......”

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Jun 27,2020
Minithumbup
Stephen
By: 'GEfthy'
Jun 27,2020
0 people found
this helpful
Sold property in Feb 2020. Selling process was professional and efficient. Stephen and his team were always on hand to answer any queries or concerns. When messages were left they always got back to us same day with reassurance and with the information required. Whole process ...
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“Would highly recommend Castle Estate Agents, ......”

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May 04,2020
Minithumbup
By: 'Aamrah'
May 04,2020
0 people found
this helpful
Would highly recommend Castle Estate Agents, made selling my home a breeze, no stress, no hassle. Wonderful, helpful, friendly and professional staff....
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“Castles Enfield / Vince...”

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Feb 07,2020
Minithumbup
By: 'Ash'
Feb 07,2020
0 people found
this helpful
Dealt with Vince from the very start of our property search in the area. As first time buyers we were rather green to the process and frankly needed a lot of hand holding. Vince quickly put us at ease and took the time to understand ...
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“Vince was a star...”

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Nov 08,2019
Minithumbup
By: 'James'
Nov 08,2019
0 people found
this helpful
Vince was a star, really helped me with my purchase and I couldn't have got it done so quickly without him...
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“Top service...”

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Aug 19,2019
Minithumbup
Ashley
By: 'Roman'
Aug 19,2019
0 people found
this helpful
Whilst I have been property hunting I viewed serveral properties advertised by this particular branch and have met most of their staff. The service I received has been absolutely brilliant and they have been very helpfull answering any queries I may have had. When I ...
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“Castles Enfield Branch made it a very smooth ......”

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Jul 12,2019
Minithumbup
Stephen
By: 'Paul'
Jul 12,2019
0 people found
this helpful
Castles Enfield Branch made it a very smooth transaction on the sale of our property recently. We was always kept informed of viewings and feedback. Thank you Stephen and all tge team...
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“Selling of my house...”

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Jun 20,2019
Minithumbup
By: 'Lara'
Jun 20,2019
0 people found
this helpful
They are professional, easy to deal with no hassle. The selling was the best part, always informing us on the feedback from potential buyers. The best experience ever....
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“Sale of Flat...”

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Mar 30,2019
Minithumbup
Stephen
By: 'C'
Mar 30,2019
0 people found
this helpful
Stephen was very knowledgeable and helpful throughout a complex sale. Stephen, Frank and the rest of the team kept me informed throughout the process in a timely manner and did their absolute best to overcome snags and get the sale through. Thank you all!...
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Comment on agent fees
Competitive, and bearing in mind the time, effort and level of service, excellent value.
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“Excellent and Professional Service...”

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Mar 07,2019
Minithumbup
Stephen
By: 'Sue'
Mar 07,2019
0 people found
this helpful
I used Castles Enfield for the sale of my house, I have been extremely pleased with the service I have received from Stephen the Manager and all the staff from the very beginning of putting my house on the market to the end when they ...
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Comment on agent fees
Good
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“Great service...”

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Oct 11,2018
Minithumbup
Ashley
By: 'BTL'
Oct 11,2018
0 people found
this helpful
Thank you Castles for your help and support with our recent BTL purchase. a special thank you to Ashli for always answering emails from not just us but also our solicitor and Mortgage broker, being willing to open the property when we needed to access ...
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Comment on agent fees
NA
Was this helpful? Yes

“Stephen Oswick...”

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Sep 08,2018
Minithumbup
Stephen
By: 'Shamaila'
Sep 08,2018
0 people found
this helpful
Stephen was professional throughout the process of selling my house. His knowledge of the industry is great. He has phenomenal communication skills, as he replies back to you as soon as possible. Him and his team are great. 11/10...
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“Fanastic service...”

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Sep 07,2018
Minithumbup
Ashley
Stephen
By: 'Fayzur'
Sep 07,2018
0 people found
this helpful
Ashli was polite and professional when showing the property. Both Ashli and Stephen were quick to respond to any queries and keep me regularly updated. Great service and would recommend!...
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“Excellent Service...”

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Jun 28,2018
Minithumbup
Stephen
Ashley
By: 'Kevin'
Jun 28,2018
0 people found
this helpful
This is the second property I have sold this year through Castles Estates. I cannot imagine ever using any other agent again. True professionals with a refreshing no nonsense approach and love for what they do. Stephen and Ashley at Enfield are a pleasure to ...
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Comment on agent fees
Good
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“good...”

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May 09,2018
Minithumbup
By: 'Lisa'
May 09,2018
0 people found
this helpful
The service I received from Castles on Hertford road was always professional, the staff were friendly and helpful We did have issues with a buyer initially which wasted a lot of time but The staff at Castles were very honest about the issues and got ...
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Comment on agent fees
The Fees are okay
Was this helpful? Yes

“My review...”

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May 06,2018
Minithumbup
Ashley
Stephen
By: 'Satisfied'
May 06,2018
0 people found
this helpful
I'm very appreciative of their tenacity after an abortive sale last year. They have good customer service and empathise with the frustrations of selling property....
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Comment on agent fees
The fees appear fair.
Was this helpful? Yes

“I am really sorry to say I had really high ......”

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Nov 13,2017
Minithumbdown
By: 'Poor'
Nov 13,2017
2 people found
this helpful
I am really sorry to say I had really high expectations from using Castles to sell my home but I was left pretty disappointed. Potential buyers are not properly vetted and then there is a lack of communication after viewings take place. There were a ...
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Comment on agent fees
The fees are fair
Was this helpful? Yes

“As a first-time buyer, Ashli made the experience of buyer ......”

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Aug 04,2017
Minithumbup
Ashli
By: 'Despo'
Aug 04,2017
0 people found
this helpful
As a first-time buyer, Ashli made the experience of buyer my first flat a good one. She was personable and I never felt like anything was too much trouble....
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“Thank you Stephen and Ashli. You did a great job ......”

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Aug 01,2017
Minithumbup
Stephen
Ashli
By: 'Maria'
Aug 01,2017
0 people found
this helpful
Thank you Stephen and Ashli. You did a great job selling my flat. Very helpfull and encouraging at all times....
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Comment on agent fees
Good
Was this helpful? Yes

“I found all staff to be very informative at all ......”

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Jun 23,2017
Minithumbup
Stephen
Ashli
By: 'Natasha'
Jun 23,2017
0 people found
this helpful
I found all staff to be very informative at all times and also gave me good advice. I felt like they really cared about my sale, and did their very best to get me the best price...
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Comment on agent fees
The fees were fair
Was this helpful? Yes

“Very bad customer service always lying about being on the "......”

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Feb 28,2017
Minithumbdown
Sertac
Alex
By: 'EMMA'
Feb 28,2017
0 people found
this helpful
Very bad customer service always lying about being on the "phone" or in "meetings" they do not return calls and move in random tenants for money without due care to others and lack of consideration for the landlords wishes! Incompetent, neglectful, cold hearted, seem to ...
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Comment on agent fees
Disgraceful. No stars.
Was this helpful? Yes

“I placed my property on the market through this Agent ......”

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Feb 27,2017
Minithumbup
Stephen
By: 'CRB'
Feb 27,2017
0 people found
this helpful
I placed my property on the market through this Agent partly as a result of a valuation provided in the past but also on the recommendation of relatives. I was not disappointed. From the first home visit everything was handled in a friendly and professional ...
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Comment on agent fees
I was very comfortable with a fee of 1.25% plus VAT
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“David is an absolute pleasure to work with. Efficient, caring ......”

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Sep 12,2016
Minithumbup
By: 'The'
Sep 12,2016
0 people found
this helpful
David is an absolute pleasure to work with. Efficient, caring and gets the job done! The team are also very helpful. Highly recommended...
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“I have just completed on my flat and want to ......”

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May 27,2016
Minithumbup
Stuart
By: 'Stuard'
May 27,2016
0 people found
this helpful
I have just completed on my flat and want to thank you stuart for being so patient and professional despite many obstacles....
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No image available Stephen
(58)
No image available Ashley
(16)
No image available Ashli
(12)
No image available David
(10)

Tenant Fees

Tenant Fees and Permitted Payments

* Holding deposits - a maximum of 1 week’s rent

* Deposits - a maximum deposit of 5 week’s rent for annual rent below £50,000, or 6 week’s rent for annual rental of £50,000 and above

* Payments for a Variation or Change to a tenancy agreement - £50 inclusive of VAT

* Payments associated with early termination of a tenancy – capped at the landlord’s loss or the agent’s reasonably incurred costs

* Utilities, communication services ( e.g. telephone, broadband) TV licence, council tax

* Interest payments for the late payment of rent – can be charged up to 3% over the Bank of England base rate

* Reasonable costs for the replacement f lost keys or other security devices.
Last updated at 05/06/2019, 11:52 AM by David Edgar
Kindly note that legally, letting agents need to publish information about their tenancy fees, government-approved redress schemes and client money protection schemes on their website and on third party websites (on which agents are listed). For properties to lease/rent in England, agents need to keep this information up to date and precise on allAgents or specify within the property description.

Complaints Procedure

No procedure set.
Last updated at 9:31 AM 22/03/2018 by allAgents

Awards won by Castles Estate Agents (London), Enfield EN3 5JJ


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