• Louise Wray
    Louise Wray
  • Lizzie Close
    Lizzie Close
  • Callum Conroy
    Callum Conroy
Welcome to Castledene Sales & Lettings, the current Sunday Times Northern Letting Agent of the Year 2016 � a reason we attribute to Customer Service being at the forefront of everything we do. This focus ensures our customers receive a level of service that surpasses their expectations and those of our competitors. The reason why this Service is so good ? We are unrivalled when it comes to staff development & training, meaning you can rest assured that whatever your property requ Read full description...irements, you are in safe hands with Castledene. Operating from 4 branches, our multi award winning Property Management & Sales company covers the entire North East of England.
Castledene Sales & Lettings

19 Victoria Road Hartlepool
County Durham
TS24 7SE

01429 856565
Jun 23,2017
Minithumbup
Lizzie Close
Louise Wray
By: 'Matt'
Jun 23,2017
0 people found
this helpful
I've been using Castledene for a number of years now and have been very happy with the service that I receive. Louise and Lizzie are extremely responsive to my needs and those of my tenants. In all honesty, of late, I've had very little contact with the office except to hear that all is well! I can trust Louise and Lizzie to get on with the job and leave me to get on with mine, a perfect solution. Thanks guys, top notch....
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Comment on agent fees
Fees in my mind are always negotiable. Although I think the fees are high, they're in line with market rates in the area.
Was this helpful? Yes
Jun 01,2017
Minithumbup
Louise Wray
Lizzie Close
By: 'Barbara'
Jun 01,2017
0 people found
this helpful
Louise and Lizzie are really lovely girls - very friendly and helpful - would recommend them to any of my friends - also Callum very helpful and friendly...
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May 11,2017
Minithumbup
Louise Wray
Lizzie Close
By: 'Jo gerry'
May 11,2017
1 people found
this helpful
I had previously always looked after my own property but when the tenant stopped paying rent and frankly was a huge burden to me, I just didn't know what to do. A friend recommended Louise to me and I'm so glad I took that advice. Louise gave me the best advice and put together a course of action. Ultimately, we ended that tenancy in the fastest time and without causing me extra stress and since then Louise and Lizzie have found a new tenant and continue to manage my property. I now have a stres...
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Comment on agent fees
Worth every penny
Was this helpful? Yes
May 11,2017
Minithumbup
By: 'MJO'
May 11,2017
0 people found
this helpful
Dealt with Callum - great guy - honest advice no salesman gimics just to the point and thats what I like! Cheers!...
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May 09,2017
Minithumbup
Louise Wray
By: 'C Stokes'
May 09,2017
0 people found
this helpful
Delighted with the service offered. Louise gave an honest and realistic market valuation, we sold our house fast and without hassle and were kept fully up to date though out the sale. Would certainly recommend to anyone looking to sell....
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Comment on agent fees
Excellent
Was this helpful? Yes
May 09,2017
Minithumbup
Louise Wray
Lizzie Close
By: 'Jefferson'
May 09,2017
0 people found
this helpful
No hesitations whatsoever in giving these two 5 stars! Lizzie and Louise are the most effective managing agents I've ever dealt with. Both are knowledgeable, effective and handle anything with ease and total professionalism!...
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Comment on agent fees
Superb for the service received
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May 09,2017
Minithumbup
Louise Wray
By: 'Esther'
May 09,2017
0 people found
this helpful
Louise came and valued my house for our elderly parents, she was kind and considerate throughout and never once gave us the hard sell. Throughout the marketing process Louise was so understanding surrounding access and actually communicating with us and our parents in a very 'human' way. Really kind and genuinely lovely and we wish her all the best. Thanks again for everything....
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Comment on agent fees
Excellent
Was this helpful? Yes
May 03,2017
Minithumbup
Lizzie Close
Louise Wray
By: 'Taylor allan'
May 03,2017
0 people found
this helpful
Lizzie and Louise are always friendly and extremely helpful! Any questions I have are always answered quickly and any repairs are arranged straight away....
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Comment on agent fees
Good fees, no complaints
Was this helpful? Yes
May 03,2017
Minithumbup
By: 'Dan'
May 03,2017
0 people found
this helpful
We recently completed our property purchase. Our agent was Callum, from start to finish Callum's professionalism was first rate. I would definitely use Castledene again. Thanks again Callum....
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May 03,2017
Minithumbup
Louise Wray
Lizzie Close
By: 'Jane & Gary Martin'
May 03,2017
0 people found
this helpful
We have been speaking with Lizzie and Louise for some time now. They are both great, Lizzie especially. She has always worked professionally and friendly, helping us along the way. Great Team would highly recommend them, a credit to Castledene. Keep up the good work. Best wishes Jane and Gary Martin...
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Comment on agent fees
Good
Was this helpful? Yes
May 02,2017
Minithumbup
By: 'PD'
May 02,2017
0 people found
this helpful
Thanks Callum for your help, it's hard to find someone to trust when living aboard to give me the best advice on investment properties but you certainly help with that - thank you!...
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Apr 30,2017
Minithumbup
Louise Wray
Lizzie Close
By: 'Mark'
Apr 30,2017
0 people found
this helpful
I am always confident in the abilities of Lizzie and Louise. Louise always markets my houses and gives me the best and most honest advice on rental prices and if I need any work carrying out on them and then upon finding a tenant Lizzie keeps everything in track. She is so organised!...
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Comment on agent fees
Excellent
Was this helpful? Yes
Apr 30,2017
Minithumbup
Louise Wray
By: 'Burt'
Apr 30,2017
0 people found
this helpful
Callum and Louise are fantastic! Louise valued and marketed my house and then Callum negotiated a great offer and seen the sale threw to completion. Really happy with service and would definitely recommend....
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Comment on agent fees
Value for money.
Was this helpful? Yes
Apr 30,2017
Minithumbup
Louise Wray
Lizzie Close
By: 'Tajh'
Apr 30,2017
0 people found
this helpful
Professional, friendly and always in the ball! Louise and Lizzie have been invaluable to me. They look after my houses perfectly and I am delighted I choose Castledene over other agents. Being new to the area I done my research and it's certainly paid off....
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Comment on agent fees
In line with other agents but the service is far superior.
Was this helpful? Yes
Apr 30,2017
Minithumbup
Louise Wray
By: 'Lewis'
Apr 30,2017
0 people found
this helpful
Sold my house fast!! From initially meeting Louise, I would say she isn't your 'typical estate agent'. She was friendly, approachable and really knows her stuff. She made myself and my wife feel really comfortable from day one and we felt she was totally honest with us. The house completed without any problems and we feel Louise went out of her way to assist that....
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Comment on agent fees
Good
Was this helpful? Yes
Apr 30,2017
Minithumbup
Louise Wray
By: 'D Hughes'
Apr 30,2017
0 people found
this helpful
Having had my house on the market with another agent for over two years, I met with Louise who gave me a very honest valuation. She was incredibly knowledgeable about the area and the market. We agreed a new fresh approach and her sales strategy worked, I received a cash offer which within 28 days of Louise listing my house. The sale completed without any hiccups and I really couldn't have been happier with service. Communication was great from start to finish. If I need to sell again in the fut...
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Comment on agent fees
Very Good plus it was no sale, no fee!
Was this helpful? Yes
Apr 30,2017
Minithumbup
Louise Wray
Lizzie Close
By: 'Moss'
Apr 30,2017
0 people found
this helpful
SUPERB!! What more can I say, these girls are fantastic and I can't thank them enough, they have taken control of my portfolio which with another agent was costing me money each month which I could not afford. The girls have turned things around from day one and I can now say I have a successful portfolio which makes money and I literally have nothing to worry about!!...
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Comment on agent fees
Worth every penny!!!
Was this helpful? Yes
Apr 29,2017
Minithumbup
Louise Wray
By: 'Cath'
Apr 29,2017
0 people found
this helpful
These two make quite the team! Delighted with the way they have handled my sale. I'll certainly be recommending Louise and Callum to my friends and family!...
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Comment on agent fees
Good
Was this helpful? Yes
Apr 29,2017
Minithumbup
Louise Wray
Lizzie Close
By: 'Moss'
Apr 29,2017
0 people found
this helpful
SUPERB!! What more can I say, these girls are fantastic and I can't thank them enough, they have taken control of my portfolio which with another agent was costing me money each month which I could not afford. The girls have turned things around from day one and I can now say I have a successful portfolio which makes money and I literally have nothing to worry about!!...
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Comment on agent fees
Worth every penny!!!
Was this helpful? Yes
Apr 27,2017
Minithumbup
By: 'Zoey'
Apr 27,2017
0 people found
this helpful
I had Callum come out to my property and he gave me honest advice - he was a breath of fresh air from your usual 'estate agents' after having a conversation with him he was confident he would have a buyer for my property. I recieved a call 3 hours later and the property was sold! I couldn't be happier with the service I recieved. I would recommend Callum to anyone! Thank you so, so much!...
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Apr 26,2017
Minithumbup
Lizzie Close
Louise Wray
By: 'Mick S'
Apr 26,2017
0 people found
this helpful
I have been very impressed with Castledene from the first contact I made with them to the present day. I have found the team to be very professional, considerate and understanding of the needs of the tenant(s), balancing the responsibilities of a landlord and taking a sensible approach dealing with difficult situations. I have found that both Lizzie and Louise have responded quickly to any communication they have received from me and have obtained timely and quality tradesmen and costs. I have a...
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Comment on agent fees
Fees are in line with other companies but provide Castledene provide a much better service.
Was this helpful? Yes
Apr 26,2017
Minithumbup
Louise Wray
Lizzie Close
By: 'Charlie'
Apr 26,2017
0 people found
this helpful
Wanted to take some time out of my busy day to praise the hard work of these two. To me the peace of mind I get from knowing my portfolio of rental properties is in the safest of hands is priceless!! Louise and Lizzie are always at the end of a phone or email! Would recommend to anyone looking for a comprehensive management service!...
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Comment on agent fees
Excellent
Was this helpful? Yes
Apr 25,2017
Minithumbup
Lizzie Close
Louise Wray
By: 'L C Bown'
Apr 25,2017
0 people found
this helpful
Can't thank louise and the team for all the hard work they put in looking for my ideal property, they completley understood my requirements, assisted me with everything and very proffesional through out the process... Thank you castle dene....
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Apr 25,2017
Minithumbup
Louise Wray
Lizzie Close
By: 'Jewels'
Apr 25,2017
0 people found
this helpful
Louise and Lizzie are really helpful. They listened to my needs and found the ideal property that was within my budget. I would reccomend them and Castledene to anyone...
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Comment on agent fees
Good
Was this helpful? Yes
Apr 25,2017
Minithumbup
Louise Wray
Lizzie Close
By: 'Mr and Mrs Picton'
Apr 25,2017
0 people found
this helpful
Was stuck some time ago when getting renovations done at my house. We needed to move out for approx 6 months. Went and seen Louise and Lizzy in castledene and they took care of everything. They even had people who helped us move some furniture and also storage for certain items. Was very impressed with them both. Would gladly tell all my friends to use castledene for short or long term rentals. Thank you both My house is finished and you've saved me and my wife a lot of stress. Bless you both. ...
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Comment on agent fees
Normal fees and competitive prices
Was this helpful? Yes
Apr 25,2017
Minithumbup
Louise Wray
Lizzie Close
By: 'T heselton'
Apr 25,2017
0 people found
this helpful
First class service from start to finish I can't thank the staff enough for their help and would recommend them to anyone who is wanting to rent a property....
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Comment on agent fees
Excellent
Was this helpful? Yes
Apr 25,2017
Minithumbup
Louise Wray
Lizzie Close
By: 'J l Burton'
Apr 25,2017
0 people found
this helpful
Absolutely love louise and Lizzie, how hardworking they are and how much they have helped me over the last 9 months I have been a tenant, always welcoming when I have been in branch with any queries and brilliant over the phone. They do their absolute best to fit your needs. Would recommend them to anyone I know looking to buy or rent/let....
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Was this helpful? Yes
Apr 25,2017
Minithumbup
Louise Wray
Lizzie Close
By: 'Caramac'
Apr 25,2017
0 people found
this helpful
Excellent communication skills from Louise Wray and Lizzie Close always happy to help with issues I contact them for. Very understanding and helpful....
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Apr 24,2017
Minithumbup
Louise Wray
Lizzie Close
By: 'Susan Castle'
Apr 24,2017
0 people found
this helpful
We have been dealing with Louise and Lizzy regarding our buy to let property and have found them to be very helpful and informative and nothing is too much trouble...
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Comment on agent fees
very good
Was this helpful? Yes
Apr 24,2017
Minithumbup
Louise Wray
Lizzie Close
By: 'Emma and martin'
Apr 24,2017
0 people found
this helpful
We have been living in a rented property under direct contact with Louise and Lizzie for nearly 1 year. We are more than satisfied and very grateful for the help and support we have received so far. They are both exlempary members of your team and we appreciate the competence they provide....
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Areas covered
  • TS24
  • TS26
  • TS25
  • TS23
Advertise on
Services offered
  • Sales
  • Lettings
  • Block Management
  • Surveys
  • Conveyancing
  • Mortgage Advice
Valuation and Fee Performance
100% customers were satisfied with fees 92% accuracy of agent's valuations
Price range of properties reviewed
Sales
  • Min: £28,500
  • Max: £230,000

Letting
  • Min: £0
  • Max: £98,000

NAEA ARLA DPS


Review statistics

From Landlords From Tenants From Vendors From Buyers Other
31 0 17 1 8 0 7 0 1 0
Louise Wray Louise Wray
Branch Manager
56 reviews

About Louise No description set View full profile
Lizzie Close Lizzie Close
Portfolio Manager
47 reviews

About Lizzie No description set View full profile
Callum Conroy Callum Conroy
Head of Investment Sales
29 reviews

About Callum No description set View full profile

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Fees

No fees set.
Last updated at 11:31 AM 31/03/2017 by allAgents

Complaints Procedure

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Last updated at 11:31 AM 31/03/2017 by allAgents

Awards won by Castledene Sales & Lettings, Hartlepool TS24 7SE

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