• Louise Wray
    Louise Wray
  • Lizzie Close
    Lizzie Close
  • Callum Conroy
    Callum Conroy
  • claim your profile
    Lesley-Anne Smith
Welcome to Castledene Sales & Lettings, the current Sunday Times Northern Letting Agent of the Year 2016 � a reason we attribute to Customer Service being at the forefront of everything we do. This focus ensures our customers receive a level of service that surpasses their expectations and those of our competitors. The reason why this Service is so good ? We are unrivalled when it comes to staff development & training, meaning you can rest assured that whatever your property requ Read full description...irements, you are in safe hands with Castledene. Operating from 4 branches, our multi award winning Property Management & Sales company covers the entire North East of England.
Castledene Sales & Lettings

19 Victoria Road Hartlepool
County Durham
TS24 7SE

01429 856565


Properties for sale
Properties for rent
Jan 16,2018
Minithumbup
Lizzie Close
By: 'Susan & Robert Castle'
Jan 16,2018
0 people found
this helpful
We are really pleased with Lizzie at the Hartlepool branch, nothing is too much trouble, any hiccup and it is sorted out asap, she makes you feel at ease....
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Comment on agent fees
Fair
Was this helpful? Yes
Jan 16,2018
Minithumbup
Louise Wray
Lizzie Close
By: 'Simon'
Jan 16,2018
0 people found
this helpful
As a new tenant these girls have worked hard and fast to help me move in and get settled. Their quick response to issues and communications between myself and the landlord have made this little rental feel like home....
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Comment on agent fees
Reasonable
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Jan 12,2018
Minithumbup
Louise Wray
Lizzie Close
By: 'Rick'
Jan 12,2018
0 people found
this helpful
Brilliant!! These two girls really do take the stress and hassle out of renting your house out. The tenant they have found is spot on, no arrears, looks after my house and wants to stay long term. I couldn't be more pleased....
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Comment on agent fees
Good
Was this helpful? Yes
Dec 18,2017
Minithumbup
Louise Wray
Lizzie Close
By: 'J Cameron'
Dec 18,2017
0 people found
this helpful
Very professional and responsive. The type of agents who find solutions not problems. As a landlord I would recommend Castledene Hartlepool without hesitation....
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Comment on agent fees
Good
Was this helpful? Yes
Dec 18,2017
Minithumbup
Louise Wray
Lizzie Close
By: 'Lynne Tucker'
Dec 18,2017
0 people found
this helpful
Always professional, always helpful. Nothing is a problem. They make the Hartlepool branch! Keep it up girls!! Well done castledene x...
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Comment on agent fees
Fantastic
Was this helpful? Yes
Dec 18,2017
Minithumbup
Louise Wray
Lizzie Close
By: 'JulesM'
Dec 18,2017
0 people found
this helpful
We get a great service from Lizzie and Louise. They are very friendly, knowledgeable and approachable. They respond quickly to enquiries and get a good job done....
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Comment on agent fees
Good
Was this helpful? Yes
Dec 16,2017
Minithumbup
Louise Wray
Lizzie Close
By: 'Steve McGourty'
Dec 16,2017
0 people found
this helpful
Louise and Lizzie are so cheery and helpful, I would recommend every time! Nothing is too much trouble no matter what the issue....
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Dec 15,2017
Minithumbup
Louise Wray
Lizzie Close
By: 'Stuart S'
Dec 15,2017
0 people found
this helpful
Louise and Lizzie have been very helpful in dealing with a difficult tenancy problem and have always been friendly and efficient...
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Comment on agent fees
Standard
Was this helpful? Yes
Dec 15,2017
Minithumbup
Lizzie Close
Louise Wray
By: 'A. J. H.'
Dec 15,2017
0 people found
this helpful
Good communication at all times. Quick response to any problems that arise which is essential to me as I live far away from the rental property and therefore rely on the agents to make all arrangments with contractors etc....
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Comment on agent fees
Very reasonable
Was this helpful? Yes
Dec 15,2017
Minithumbup
Louise Wray
Lizzie Close
By: 'Efficient Team.'
Dec 15,2017
0 people found
this helpful
From meeting Louise in April we were very impressed. Always efficient and on time and ready with her very professional advice. We didn't hesitate to go with Castledene. We had tenants in very quickly and they kept us up to date with all of the procedures, also any repairs that were needed we were kept up to speed by Lizzie who is always happy to speak with you with any enquiries. Thank you girls for being a really great team....
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Comment on agent fees
Excellent
Was this helpful? Yes
Dec 15,2017
Minithumbup
Louise Wray
Lizzie Close
By: 'Paul, landlord'
Dec 15,2017
0 people found
this helpful
Both Lizzie and Louise have been excellent. Friendly, professional and efficient service. I would highly recommend Castledene to other landlords....
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Comment on agent fees
Very reasonable fees.
Was this helpful? Yes
Dec 14,2017
Minithumbup
Lizzie Close
By: 'Dkinnersley'
Dec 14,2017
0 people found
this helpful
Really easy to deal with. Always has your best interests on mind. Would recommend to anyone in the renting business!...
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Dec 14,2017
Minithumbup
Louise Wray
Lizzie Close
By: 'Fran'
Dec 14,2017
0 people found
this helpful
I feel really safe and secure with Castledene as my landlords. I always know my repairs are carried out fast and by qualified tradesmen. I've never had a bad experience since renting my house threw them....
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Comment on agent fees
Good
Was this helpful? Yes
Dec 14,2017
Minithumbup
Lizzie Close
Louise Wray
By: 'Happy Customer'
Dec 14,2017
0 people found
this helpful
Lizzie and Louise go above and beyond the call of duty when it comes to managing my property. They always keep me fully up to date with everything I need to know. If I have any queries they are very happy to help and don't keep me waiting in getting back to me with the answer. I wouldn't hesitate in recommending them to anyone...
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Comment on agent fees
Fees are goid for the service given
Was this helpful? Yes
Dec 13,2017
Minithumbup
Louise Wray
Lizzie Close
By: 'Lisa'
Dec 13,2017
0 people found
this helpful
These two work so hard and from moving in to my home they have always been so lovely. Any repairs I report are always dealt with immediately and their contractors are really friendly. I wouldn't rent of anyone other than castledene. They are brilliant landlords....
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Comment on agent fees
Good
Was this helpful? Yes
Dec 13,2017
Minithumbup
Louise Wray
Lizzie Close
By: 'Lisa'
Dec 13,2017
0 people found
this helpful
These two work so hard and from moving in to my home they have always been so lovely. Any repairs I report are always dealt with immediately and their contractors are really friendly. I wouldn't rent of anyone other than castledene. They are brilliant landlords....
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Comment on agent fees
Good
Was this helpful? Yes
Dec 13,2017
Minithumbup
Louise Wray
Lizzie Close
By: 'Happy Landlord'
Dec 13,2017
0 people found
this helpful
Castledene have managed my houses in Hartlepool for over two years now and I must say I couldn't be happier with the service. The girls are always professional, polite and really helpful. I wouldn't hesitate to recommend them to anyone looking for a managing agent....
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Comment on agent fees
Good
Was this helpful? Yes
Dec 13,2017
Minithumbup
Louise Wray
Lizzie Close
By: 'Happy Landlord'
Dec 13,2017
0 people found
this helpful
Castledene have managed my houses in Hartlepool for over two years now and I must say I couldn't be happier with the service. The girls are always professional, polite and really helpful. I wouldn't hesitate to recommend them to anyone looking for a managing agent....
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Comment on agent fees
Good
Was this helpful? Yes
Dec 13,2017
Minithumbup
Louise Wray
Lizzie Close
By: 'P Cooke'
Dec 13,2017
0 people found
this helpful
Louise has been professional and extremely knowledgeable from our first meeting. She valued our property and gave us all the information we needed, some of which we weren't even aware of and could have potentially been prosecuted had we let our property ourselves. She has made letting our first property a really enjoyable one, we're now with Louise's advice looking for our second rental property. Superb, thank you!...
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Comment on agent fees
Excellent for the service levels received
Was this helpful? Yes
Dec 12,2017
Minithumbup
Louise Wray
Lizzie Close
By: 'Jakey'
Dec 12,2017
0 people found
this helpful
5* service all round. Without doubt the best agent I have used in all my years as a landlord. Highly recommended!...
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Comment on agent fees
Good
Was this helpful? Yes
Dec 12,2017
Minithumbup
Louise Wray
By: 'Wombwell'
Dec 12,2017
0 people found
this helpful
Smashing lasses. Genuinely have went out of their way to help me. Would tell anyone to use castledene. Thank you...
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Comment on agent fees
Good
Was this helpful? Yes
Dec 12,2017
Minithumbup
Louise Wray
Lizzie Close
By: 'D Ord'
Dec 12,2017
0 people found
this helpful
Exceptional!!! I have 6 houses in Hartlepool, Stockton and Middlesbrough and all were problematic to me. After changing management to Castledene, the difference is certainly noticeable. The service levels are outstanding and the confidence I have in the girls is as high as could be. All 4 properties now run smoothly and the girls have even managed to sort the arrears which my previous agent allowed to build....
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Comment on agent fees
Worth every penny.
Was this helpful? Yes
Dec 11,2017
Minithumbup
Louise Wray
Lizzie Close
By: 'Ian B'
Dec 11,2017
0 people found
this helpful
Absolutely love these two! Professional, helpful and very effective. They manage my portfolio really well and make my life so much easier. I would definitely recommend them to any landlord looking for a managing agent!...
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Dec 11,2017
Minithumbup
Louise Wray
Lizzie Close
By: 'Carolyn George'
Dec 11,2017
0 people found
this helpful
Superb service! I have used Castledene in Hartlepool for 3 years now and actually followed the girls when they joined from a previous agent simply because they give me such an excellent service which gives me total peace of mind. I know they look after my properties like they were there own!...
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Comment on agent fees
Excellent for the level of service received.
Was this helpful? Yes
Dec 08,2017
Minithumbup
Louise Wray
By: 'Louise77'
Dec 08,2017
0 people found
this helpful
I would certainly recommend Castledean to everyone. Professional and reliable staff who go out their way to help. It all went smoothly and quickly. I wouldn't use anyone else....
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Comment on agent fees
I found fees are good compared to other companies.
Was this helpful? Yes
Dec 08,2017
Minithumbup
Louise Wray
Lizzie Close
By: 'Chris Mincher'
Dec 08,2017
0 people found
this helpful
Always happy to help and amazing customer care. Can't ask for more, Friendly and helpful and with a smile even on them cold Monday mornings...
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Dec 07,2017
Minithumbdown
Louise Wray
By: 'A Foster'
Dec 07,2017
0 people found
this helpful
Definitely would consider using castledene for when I'm be moving next. Friendly welcome staff and born and bred in the North East...
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Dec 07,2017
Minithumbup
Louise Wray
Lizzie Close
By: 'James'
Dec 07,2017
0 people found
this helpful
Always helpful, knowledgeable, polite and professional. From valuation to two years later I'm genuinely delighted I choose Castledene to look after my house. Keep up the good work girls!...
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Comment on agent fees
Good
Was this helpful? Yes
Dec 07,2017
Minithumbup
Louise Wray
By: 'Parko'
Dec 07,2017
0 people found
this helpful
I have had numerous dealings with Louise over the years. She is very professional at her job and has a really bubbly personality which makes it always pleasant when communicating. I would highly recommend her to anyone who either wants to sell or rent their properties....
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Comment on agent fees
Good
Was this helpful? Yes
Dec 07,2017
Minithumbup
Louise Wray
By: 'Joanne'
Dec 07,2017
0 people found
this helpful
Would recommend Louise, louise would go above and beyond for all customers . When I need to move I would definitely go to Louise for help and advice...
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Was this helpful? Yes
Areas covered
  • TS24
  • TS26
  • TS25
  • TS23
Advertise on
Services offered
  • Sales
  • Lettings
  • Block Management
  • Surveys
  • Conveyancing
  • Mortgage Advice
Valuation and Fee Performance
100% customers were satisfied with fees 94% accuracy of agent's valuations
Price range of properties reviewed
Sales
  • Min: £28,500
  • Max: £230,000

Letting
  • Min: £0
  • Max: £98,000

NAEA ARLA DPS


Review statistics

From Landlords From Tenants From Vendors From Buyers Other
65 0 35 2 14 0 8 0 2 0
Louise Wray Louise Wray
Branch Manager
110 reviews

About Louise No description set View full profile
Lizzie Close Lizzie Close
Portfolio Manager
96 reviews

About Lizzie No description set View full profile
Callum Conroy Callum Conroy
Head of Investment Sales
28 reviews

About Callum No description set View full profile
Lesley-Anne Smith Lesley-Anne Smith
2 reviews

About Lesley-Anne No description set View full profile

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Last updated at 11:31 AM 31/03/2017 by allAgents

Complaints Procedure

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Last updated at 11:31 AM 31/03/2017 by allAgents

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