Hartlepool, TS24
5/5, 158 reviews
99% recommended
100% sales valuation accuracy
100% sales fee satisfaction
Welcome to Castledene Sales & Lettings, the current Sunday Times Northern Letting Agent of the Year 2016 £ a reason we attribute to Customer Service being at the forefront of everything we do.This focus ensures our customers receive a level of service that surpasses their expectations and those of our competitors. The ... show more Welcome to Castledene Sales & Lettings, the current Sunday Times Northern Letting Agent of the Year 2016 £ a reason we attribute to Customer Service being at the forefront of everything we do.

This focus ensures our customers receive a level of service that surpasses their expectations and those of our competitors. The reason why this Service is so good ? We are unrivalled when it comes to staff development & training, meaning you can rest assured that whatever your property requirements, you are in safe hands with Castledene.

Operating from 4 branches, our multi award winning Property Management & Sales company covers the entire North East of England.

Opening Hours
Address

Castledene Sales & Lettings
19 Victoria Road
Hartlepool
County Durham
TS24 7SE
01429 856565

Performance statistics
Services Valuation Accuracy Fees Satisfaction Min Price of property reviewed Max Price of property reviewed
Sales 100% 100% £28,500 £230,000
Review statistics
From Landlords From Tenants From Vendors From Buyers Other
81 0 48 2 15 0 10 0 2 0
Areas covered
Services offered
  • Sales
  • Lettings
  • Block Management
  • Surveys
  • Conveyancing
  • Mortgage Advice
Members of
NAEA ARLA DPS
Latest Properties

No Properties

Images & Videos

“Excellent service when buying my house...”

Share on :
Mar 13,2019
Minithumbup
Louise
Lizzie
By: 'Caroline Firth'
Mar 13,2019
0 people found
this helpful
I received excellent customer service from Louise when purchasing my property and it was an easy and straightforward process. Both Louise and Lizzie were very friendly when I visited the branch and were genuinely happy and excited for me when I picked up my keys. ...
read full review
Was this helpful? Yes

“Excellent...”

Share on :
Feb 11,2019
Minithumbup
Louise
By: 'Mark'
Feb 11,2019
0 people found
this helpful
Louise and her team took me through the whole purchase of my house from start to finish and could not be helpful enough, this had to be the easiest transaction I've ever had when buying houses, the whole process was effortless for me due to ...
read full review
Comment on agent fees
The fees where acceptable
Was this helpful? Yes

“Excellent...”

Share on :
Jun 05,2018
Minithumbup
Lizzie
Louise
By: 'Aimee'
Jun 05,2018
0 people found
this helpful
Excellent experience, Louise, Racheal and Lizzie were very helpful in getting our property rented within 1 day. They kept me updated with each step, I would defiantly recommend. Thanks Girls....
read full review
Comment on agent fees
Good
Was this helpful? Yes

“Brilliant...”

Share on :
Apr 19,2018
Minithumbup
Lizzie
Louise
By: 'Natalie W'
Apr 19,2018
0 people found
this helpful
Really good customer service, from my first viewing to getting the keys for my new home, I couldn't be happier. The girls are so helpful and friendly....
read full review
Comment on agent fees
Good
Was this helpful? Yes

“1st Class Management Team...”

Share on :
Apr 19,2018
Minithumbup
Louise
Lizzie
By: 'Wyld'
Apr 19,2018
0 people found
this helpful
I have total confidence in the team to manage my portfolio, issues are dealt with fast and a resolution always found which means the management runs very smoothly....
read full review
Comment on agent fees
Good
Was this helpful? Yes

“5* Customer Service!...”

Share on :
Apr 12,2018
Minithumbup
Louise
Lizzie
By: 'Marisa Williams'
Apr 12,2018
0 people found
this helpful
Excellent customer service from Louise and Lizzie, very responsive and knowledgeable. They do put so much effort into managing my portfolio, the peace of mind allows me the freedom to spend time sourcing my next investment!...
read full review
Comment on agent fees
Very good.
Was this helpful? Yes

“Excellent...”

Share on :
Apr 10,2018
Minithumbup
Louise
Lizzie
By: 'David P'
Apr 10,2018
0 people found
this helpful
Super service from viewing to application stage and then moving in. Lizzie has been really helpful and informative and we are so happy we chose to rent our home from CastleDene.. would definitely recommend....
read full review
Comment on agent fees
Good
Was this helpful? Yes

“rental...”

Share on :
Apr 10,2018
Minithumbup
Lizzie
By: 'John'
Apr 10,2018
0 people found
this helpful
Lizzie Rachelle and Louise in particular Lizzie nothing has been to much trouble since we looked at our rental property Professional through and through...
read full review
Was this helpful? Yes

“Excellent agent...”

Share on :
Apr 10,2018
Minithumbup
Louise
By: 'Lisa S'
Apr 10,2018
0 people found
this helpful
Have previously used other companies but castledene stand out and make letting my property easy and hassle free. Would recommend to any landlord...
read full review
Was this helpful? Yes

“Excellent Service...”

Share on :
Apr 10,2018
Minithumbup
Rachael
Louise
By: 'Keith'
Apr 10,2018
0 people found
this helpful
From my initial enquiry through to getting the keys for my new rental property the service has been faultless. Nothing is too much for the girls, I would definitely rent via Castledene again...
read full review
Comment on agent fees
Very Reasonable
Was this helpful? Yes

“Happy Landlord...”

Share on :
Apr 09,2018
Minithumbup
Louise
Lizzie
By: 'J Cameron'
Apr 09,2018
0 people found
this helpful
Delighted with the service I have received since passing my portfolio to the team at Hartlepool. Nothing is a problem and the girls are incredibly efficient and very hard working....
read full review
Comment on agent fees
Good
Was this helpful? Yes

“Really can't fault the staff at CastleDene, they have made ......”

Share on :
Mar 13,2018
Minithumbup
Lizzie
Louise
By: 'Lou Jam'
Mar 13,2018
0 people found
this helpful
Really can't fault the staff at CastleDene, they have made moving home such a really easy and pleasant experience. Nothing is a problem for Liz and Louise, they really couldn't be any more helpful....
read full review
Comment on agent fees
Good
Was this helpful? Yes

“From initially booking a viewing on our dream home, threw ......”

Share on :
Mar 13,2018
Minithumbup
Louise
Lizzie
By: 'Becca'
Mar 13,2018
0 people found
this helpful
From initially booking a viewing on our dream home, threw referencing and then getting the keys, nothing has been too much effort. The house was immaculately clean upon move in and the paperwork we received including a full photographic inventory really gave us confidence in ...
read full review
Comment on agent fees
Good
Was this helpful? Yes

“I use Louise many years ago to find a tenant ......”

Share on :
Mar 13,2018
Minithumbup
Louise
By: 'Patricia'
Mar 13,2018
0 people found
this helpful
I use Louise many years ago to find a tenant for my house, when I was given notice to vacate after 5 years, I tracked Louise down to Casteledene and was delighted I did, yet again, she found me the perfect tenant. If your looking to ...
read full review
Comment on agent fees
Good
Was this helpful? Yes

“Fantastic staff, really helpful would definitely recommend them to others ......”

Share on :
Mar 01,2018
Minithumbup
Lizzie
By: 'Chloe'
Mar 01,2018
0 people found
this helpful
Fantastic staff, really helpful would definitely recommend them to others as they have made renting my first house quick and easy and stress free...
read full review
Was this helpful? Yes

“No problem recommending Louise and Lizzie and the rest of ......”

Share on :
Feb 28,2018
Minithumbup
Louise
Lizzie
By: 'Tony'
Feb 28,2018
0 people found
this helpful
No problem recommending Louise and Lizzie and the rest of the team at CastleDene. Brilliant service, having worked closely with Lizzie I can't fault her and her attention to detail!...
read full review
Comment on agent fees
Good
Was this helpful? Yes

“My first experience with CASTLEDENE Hartlepool that I will gladly ......”

Share on :
Feb 28,2018
Minithumbup
Lizzie
Louise
By: 'Happy landlord'
Feb 28,2018
0 people found
this helpful
My first experience with CASTLEDENE Hartlepool that I will gladly repeat in the future. Outstanding friendly service and more importantly a quick result in finding a tenant...
read full review
Comment on agent fees
Reasonable
Was this helpful? Yes

“I have property all over the country and as such ......”

Share on :
Feb 22,2018
Minithumbup
Louise
Lizzie
By: 'D Brooksbank'
Feb 22,2018
0 people found
this helpful
I have property all over the country and as such have to use my fair share of agents. How I wish CastleDene could deal with my portfolio in the south of England! The service is second to none and far superior than any other agent ...
read full review
Comment on agent fees
Excellent
Was this helpful? Yes

“Really genuinely happy with how the team manages my portfolio ......”

Share on :
Feb 21,2018
Minithumbup
Louise
Lizzie
By: 'J Richards'
Feb 21,2018
0 people found
this helpful
Really genuinely happy with how the team manages my portfolio of houses. Leaves me with time to find more properties!...
read full review
Comment on agent fees
Excellent
Was this helpful? Yes

“Wonderful service from start to finish, really couldn't rate Louise, ......”

Share on :
Feb 21,2018
Minithumbup
Louise
Lizzie
By: 'Stella'
Feb 21,2018
0 people found
this helpful
Wonderful service from start to finish, really couldn't rate Louise, Lizzie and the team at CastleDene highly enough. 5 Star Service!...
read full review
Comment on agent fees
Good
Was this helpful? Yes

“Great girls, friendly, approachable and go out of their way ......”

Share on :
Feb 19,2018
Minithumbup
Louise
Lizzie
By: 'Jenny'
Feb 19,2018
0 people found
this helpful
Great girls, friendly, approachable and go out of their way to help. That's why I've stayed with CastleDene to rent my house, gives me peace of mind as a tenant that any issues I may have are always dealt with....
read full review
Comment on agent fees
Totally, especially to have the confidence of knowing you can rely on your landlord
Was this helpful? Yes

“Brilliant customer service, nothing is an issue, Louise is very ......”

Share on :
Feb 19,2018
Minithumbup
Louise
Lizzie
By: 'D Jack'
Feb 19,2018
0 people found
this helpful
Brilliant customer service, nothing is an issue, Louise is very knowledgeable on the market and on the rare occasion we've had problems, her knowledge of legislation is fantastic and Lizzie is a superstar, any time I request anything i.e. a statement, its there in ...
read full review
Comment on agent fees
good
Was this helpful? Yes

“Superb service, the girls are friendly, polite and very knowledgeable! ......”

Share on :
Feb 12,2018
Minithumbup
Louise
Lizzie
By: 'George R'
Feb 12,2018
0 people found
this helpful
Superb service, the girls are friendly, polite and very knowledgeable! Absolutely confident that my properties are in the safest hands. Would certainly recommend....
read full review
Comment on agent fees
Excellent
Was this helpful? Yes

“First Class Service!! Having used other agents throughout my time ......”

Share on :
Feb 12,2018
Minithumbup
Louise
Lizzie
By: 'R Horsley'
Feb 12,2018
0 people found
this helpful
First Class Service!! Having used other agents throughout my time renting properties, I have to say Louise and Lizzie are head and shoulders above the competition and I have and will continue to refer anyone looking for an honest, approachable and effective management agent to ...
read full review
Comment on agent fees
Brilliant in terms of the service level.
Was this helpful? Yes

“What can I say .... these girls are amazing pure go ......”

Share on :
Feb 12,2018
Minithumbup
Lizzie
By: 'Lynn thompsin'
Feb 12,2018
0 people found
this helpful
What can I say .... these girls are amazing pure go out there way to do what they can . Absolute incredible staff .....
read full review
Comment on agent fees
Good
Was this helpful? Yes
Staff picture Louise
(137)
Staff picture Lizzie
(121)
No image available Rachael
(1)
No fees information available
Kindly note that legally, letting agents need to publish information about their tenancy fees, government-approved redress schemes and client money protection schemes on their website and on third party websites (on which agents are listed). For properties to lease/rent in England, agents need to keep this information up to date and precise on allAgents or specify within the property description.

Complaints Procedure

No procedure set.
Last updated at 11:31 AM 31/03/2017 by allAgents

Awards won by Castledene Sales & Lettings, Hartlepool TS24 7SE


.
As Seen On

Get in touch with

Castledene Sales & Lettings

Branch - Hartlepool, TS24