Hartlepool, TS24
5/5, 165 reviews
98% recommended
100% sales valuation accuracy
100% sales fee satisfaction
Welcome to Castledene Sales & Lettings, the current Sunday Times Northern Letting Agent of the Year 2016 £ a reason we attribute to Customer Service being at the forefront of everything we do.This focus ensures our customers receive a level of service that surpasses their expectations and those of our competitors. The ... show more Welcome to Castledene Sales & Lettings, the current Sunday Times Northern Letting Agent of the Year 2016 £ a reason we attribute to Customer Service being at the forefront of everything we do.

This focus ensures our customers receive a level of service that surpasses their expectations and those of our competitors. The reason why this Service is so good ? We are unrivalled when it comes to staff development & training, meaning you can rest assured that whatever your property requirements, you are in safe hands with Castledene.

Operating from 4 branches, our multi award winning Property Management & Sales company covers the entire North East of England.

...left to get your reviews in for the
2021 allAgents Estate & Letting Agents Awards


Opening Hours
Address

Castledene Sales & Lettings
19 Victoria Road
Hartlepool
County Durham
TS24 7SE
01429 856565

Performance statistics
Services Valuation Accuracy Fees Satisfaction Min Price of property reviewed Max Price of property reviewed
Sales 100% 100% £28,500 £230,000
Review statistics
From Landlords From Tenants From Vendors From Buyers Other
86 1 49 2 15 0 10 0 2 0
Areas covered
  • TS24
  • TS26
  • TS25
  • TS23
Services offered
  • Sales
  • Lettings
  • Block Management
  • Surveys
  • Conveyancing
  • Mortgage Advice
Members of
NAEA ARLA DPS
Latest Properties

No Properties

Images & Videos

“The fantastic team of Louise, Lizzie and Abbe......”

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May 19,2021
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Louise
Lizzie
By: 'Rachel'
May 19,2021
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The fantastic team of Louise, Lizzie and Abbey at Castledene Hartlepool are first class and my favourite agents for my portfolio management. Their communication is quick and the perfect balance for a landlord. I have every faith that my properties are in excellent hands and ...
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“Castledene Hartlepool...”

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Nov 30,2020
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Lizzie
Louise
By: 'Craig'
Nov 30,2020
0 people found
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The girls at Castledene, Hartlepool are a pleasure to deal with. Friendly, thorough and totally professional. Alwags at the end of the phone and quick and effecient to respond to whatever the situation. Would recommend them without hesitation....
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“I have been a landlord for over forty years a......”

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Nov 26,2020
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Louise
Lizzie
By: 'Peter'
Nov 26,2020
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this helpful
I have been a landlord for over forty years and have worked with many letting agents during that time. My wife and I have been using Castledene, Hartlepool for the last two years and the professional support from all the staff but particularly Louise and ...
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“Nothing but good words about CastleDene. Very......”

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Nov 10,2020
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Louise
Lizzie
By: 'Thomas'
Nov 10,2020
0 people found
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Nothing but good words about CastleDene. Very efficient agency on the Lettings aspect, clearly know what they are doing. Will use again and will be always highly recommended from me. Dealt with Louise / Lizzie fantastic, also mention to Emily who was a main poc during ...
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“I have had a great experience with Castledene......”

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Feb 25,2020
Minithumbup
By: 'Emily'
Feb 25,2020
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I have had a great experience with Castledene Hartlepool. I would recommend this company to anyone, 5* experience and I will most certainly be using you again....
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“Thank you Louise and Lizzie for helping get m......”

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Feb 24,2020
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Louise
Lizzie
By: 'Fiona'
Feb 24,2020
0 people found
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Thank you Louise and Lizzie for helping get my house rented out so quickly. You came highly recommended by a number of people who rent from you & whose properties you find tenants for. Will always you recommend to others. Fiona...
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“Excellent customer service from the minute I ......”

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Oct 28,2019
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Lizzie
Louise
By: 'Nicola'
Oct 28,2019
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Excellent customer service from the minute I viewed the property until I began renting. Can’t thank Lizzie and Louise enough for their time in sorting this property out for me. Thanks so much def recommend....
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“Excellent service when buying my house...”

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Mar 13,2019
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Louise
Lizzie
By: 'Caroline'
Mar 13,2019
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I received excellent customer service from Louise when purchasing my property and it was an easy and straightforward process. Both Louise and Lizzie were very friendly when I visited the branch and were genuinely happy and excited for me when I picked up my keys. ...
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“Excellent...”

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Feb 11,2019
Minithumbup
Louise
By: 'Mark'
Feb 11,2019
0 people found
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Louise and her team took me through the whole purchase of my house from start to finish and could not be helpful enough, this had to be the easiest transaction I've ever had when buying houses, the whole process was effortless for me due to ...
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Comment on agent fees
The fees where acceptable
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“Excellent...”

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Jun 05,2018
Minithumbup
Lizzie
Louise
By: 'Aimee'
Jun 05,2018
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Excellent experience, Louise, Racheal and Lizzie were very helpful in getting our property rented within 1 day. They kept me updated with each step, I would defiantly recommend. Thanks Girls....
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Good
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“Brilliant...”

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Apr 19,2018
Minithumbup
Lizzie
Louise
By: 'Natalie'
Apr 19,2018
0 people found
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Really good customer service, from my first viewing to getting the keys for my new home, I couldn't be happier. The girls are so helpful and friendly....
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Good
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“1st Class Management Team...”

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Apr 19,2018
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Louise
Lizzie
By: 'Wyld'
Apr 19,2018
0 people found
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I have total confidence in the team to manage my portfolio, issues are dealt with fast and a resolution always found which means the management runs very smoothly....
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Good
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“5* Customer Service!...”

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Apr 12,2018
Minithumbup
Louise
Lizzie
By: 'Marisa'
Apr 12,2018
0 people found
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Excellent customer service from Louise and Lizzie, very responsive and knowledgeable. They do put so much effort into managing my portfolio, the peace of mind allows me the freedom to spend time sourcing my next investment!...
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Comment on agent fees
Very good.
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“Excellent...”

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Apr 10,2018
Minithumbup
Louise
Lizzie
By: 'David'
Apr 10,2018
0 people found
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Super service from viewing to application stage and then moving in. Lizzie has been really helpful and informative and we are so happy we chose to rent our home from CastleDene.. would definitely recommend....
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Good
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“rental...”

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Apr 10,2018
Minithumbup
Lizzie
By: 'John'
Apr 10,2018
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Lizzie Rachelle and Louise in particular Lizzie nothing has been to much trouble since we looked at our rental property Professional through and through...
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“Excellent agent...”

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Apr 10,2018
Minithumbup
Louise
By: 'Lisa'
Apr 10,2018
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Have previously used other companies but castledene stand out and make letting my property easy and hassle free. Would recommend to any landlord...
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“Excellent Service...”

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Apr 10,2018
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Rachael
Louise
By: 'Keith'
Apr 10,2018
0 people found
this helpful
From my initial enquiry through to getting the keys for my new rental property the service has been faultless. Nothing is too much for the girls, I would definitely rent via Castledene again...
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Comment on agent fees
Very Reasonable
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“Happy Landlord...”

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Apr 09,2018
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Louise
Lizzie
By: 'J'
Apr 09,2018
0 people found
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Delighted with the service I have received since passing my portfolio to the team at Hartlepool. Nothing is a problem and the girls are incredibly efficient and very hard working....
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Good
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“Really can't fault the staff at CastleDene, they have made ......”

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Mar 13,2018
Minithumbup
Lizzie
Louise
By: 'Lou'
Mar 13,2018
0 people found
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Really can't fault the staff at CastleDene, they have made moving home such a really easy and pleasant experience. Nothing is a problem for Liz and Louise, they really couldn't be any more helpful....
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Good
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“From initially booking a viewing on our dream home, threw ......”

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Mar 13,2018
Minithumbup
Louise
Lizzie
By: 'Becca'
Mar 13,2018
0 people found
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From initially booking a viewing on our dream home, threw referencing and then getting the keys, nothing has been too much effort. The house was immaculately clean upon move in and the paperwork we received including a full photographic inventory really gave us confidence in ...
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Good
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“I use Louise many years ago to find a tenant ......”

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Mar 13,2018
Minithumbup
Louise
By: 'Patricia'
Mar 13,2018
0 people found
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I use Louise many years ago to find a tenant for my house, when I was given notice to vacate after 5 years, I tracked Louise down to Casteledene and was delighted I did, yet again, she found me the perfect tenant. If your looking to ...
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Good
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“Fantastic staff, really helpful would definitely recommend them to others ......”

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Mar 01,2018
Minithumbup
Lizzie
By: 'Chloe'
Mar 01,2018
0 people found
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Fantastic staff, really helpful would definitely recommend them to others as they have made renting my first house quick and easy and stress free...
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“No problem recommending Louise and Lizzie and the rest of ......”

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Feb 28,2018
Minithumbup
Louise
Lizzie
By: 'Tony'
Feb 28,2018
0 people found
this helpful
No problem recommending Louise and Lizzie and the rest of the team at CastleDene. Brilliant service, having worked closely with Lizzie I can't fault her and her attention to detail!...
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Good
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“My first experience with CASTLEDENE Hartlepool that I will gladly ......”

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Feb 28,2018
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Lizzie
Louise
By: 'Happy'
Feb 28,2018
0 people found
this helpful
My first experience with CASTLEDENE Hartlepool that I will gladly repeat in the future. Outstanding friendly service and more importantly a quick result in finding a tenant...
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Comment on agent fees
Reasonable
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“I have property all over the country and as such ......”

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Feb 22,2018
Minithumbup
Louise
Lizzie
By: 'D'
Feb 22,2018
0 people found
this helpful
I have property all over the country and as such have to use my fair share of agents. How I wish CastleDene could deal with my portfolio in the south of England! The service is second to none and far superior than any other agent ...
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Comment on agent fees
Excellent
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Staff picture Louise
(143)
Staff picture Lizzie
(127)
No image available Rachael
(1)
No fees information available
Kindly note that legally, letting agents need to publish information about their tenancy fees, government-approved redress schemes and client money protection schemes on their website and on third party websites (on which agents are listed). For properties to lease/rent in England, agents need to keep this information up to date and precise on allAgents or specify within the property description.

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Last updated at 11:31 AM 31/03/2017 by allAgents

Awards won by Castledene Sales & Lettings, Hartlepool TS24 7SE


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Castledene Sales & Lettings

Branch - Hartlepool, TS24