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    Louise
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    Lizzie
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    Rachael
Welcome to Castledene Sales & Lettings, the current Sunday Times Northern Letting Agent of the Year 2016 � a reason we attribute to Customer Service being at the forefront of everything we do. This focus ensures our customers receive a level of service that surpasses their expectations and those of our competitors. The reason why this Service is so good ? We are unrivalled when it comes to staff development & training, meaning you can rest assured that whatever your property requ Read full description...irements, you are in safe hands with Castledene. Operating from 4 branches, our multi award winning Property Management & Sales company covers the entire North East of England.
Castledene Sales & Lettings

19 Victoria Road Hartlepool
County Durham
TS24 7SE

01429 856565
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Properties for Sale
Properties to Rent

“Great service...”

Jun 08,2018
Minithumbup
Lizzie
Louise
By: 'Great service'
Jun 08,2018
0 people found
this helpful
Castledene was recommended to me by another landlord and I am very pleased I used them. I have used two other letting agents in Hartlepool and the the service was the worst that could be imagined from both. In contrast Louise and especially Lizzie who ...
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Comment on agent fees
Good for the level of service provided.
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“Excellent...”

Jun 05,2018
Minithumbup
Lizzie
Louise
By: 'Aimee'
Jun 05,2018
0 people found
this helpful
Excellent experience, Louise, Racheal and Lizzie were very helpful in getting our property rented within 1 day. They kept me updated with each step, I would defiantly recommend. Thanks Girls....
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Comment on agent fees
Good
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“Brilliant...”

Apr 19,2018
Minithumbup
Lizzie
Louise
By: 'Natalie W'
Apr 19,2018
0 people found
this helpful
Really good customer service, from my first viewing to getting the keys for my new home, I couldn't be happier. The girls are so helpful and friendly....
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Comment on agent fees
Good
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“1st Class Management Team...”

Apr 19,2018
Minithumbup
Louise
Lizzie
By: 'Wyld'
Apr 19,2018
0 people found
this helpful
I have total confidence in the team to manage my portfolio, issues are dealt with fast and a resolution always found which means the management runs very smoothly....
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Comment on agent fees
Good
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“5* Customer Service!...”

Apr 12,2018
Minithumbup
Louise
Lizzie
By: 'Marisa Williams'
Apr 12,2018
0 people found
this helpful
Excellent customer service from Louise and Lizzie, very responsive and knowledgeable. They do put so much effort into managing my portfolio, the peace of mind allows me the freedom to spend time sourcing my next investment!...
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Comment on agent fees
Very good.
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“Excellent...”

Apr 10,2018
Minithumbup
Louise
Lizzie
By: 'David P'
Apr 10,2018
0 people found
this helpful
Super service from viewing to application stage and then moving in. Lizzie has been really helpful and informative and we are so happy we chose to rent our home from CastleDene.. would definitely recommend....
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Comment on agent fees
Good
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“rental...”

Apr 10,2018
Minithumbup
Lizzie
By: 'John'
Apr 10,2018
0 people found
this helpful
Lizzie Rachelle and Louise in particular Lizzie nothing has been to much trouble since we looked at our rental property Professional through and through...
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“Excellent agent...”

Apr 10,2018
Minithumbup
Louise
By: 'Lisa S'
Apr 10,2018
0 people found
this helpful
Have previously used other companies but castledene stand out and make letting my property easy and hassle free. Would recommend to any landlord...
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“Excellent Service...”

Apr 10,2018
Minithumbup
Rachael
Louise
By: 'Keith'
Apr 10,2018
0 people found
this helpful
From my initial enquiry through to getting the keys for my new rental property the service has been faultless. Nothing is too much for the girls, I would definitely rent via Castledene again...
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Comment on agent fees
Very Reasonable
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“Happy Landlord...”

Apr 09,2018
Minithumbup
Louise
Lizzie
By: 'J Cameron'
Apr 09,2018
0 people found
this helpful
Delighted with the service I have received since passing my portfolio to the team at Hartlepool. Nothing is a problem and the girls are incredibly efficient and very hard working....
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Comment on agent fees
Good
Was this helpful? Yes
Mar 13,2018
Minithumbup
Lizzie
Louise
By: 'Lou Jam'
Mar 13,2018
0 people found
this helpful
Really can't fault the staff at CastleDene, they have made moving home such a really easy and pleasant experience. Nothing is a problem for Liz and Louise, they really couldn't be any more helpful....
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Comment on agent fees
Good
Was this helpful? Yes
Mar 13,2018
Minithumbup
Louise
Lizzie
By: 'Becca'
Mar 13,2018
0 people found
this helpful
From initially booking a viewing on our dream home, threw referencing and then getting the keys, nothing has been too much effort. The house was immaculately clean upon move in and the paperwork we received including a full photographic inventory really gave us confidence in ...
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Comment on agent fees
Good
Was this helpful? Yes
Mar 13,2018
Minithumbup
Louise
By: 'Patricia'
Mar 13,2018
0 people found
this helpful
I use Louise many years ago to find a tenant for my house, when I was given notice to vacate after 5 years, I tracked Louise down to Casteledene and was delighted I did, yet again, she found me the perfect tenant. If your looking to ...
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Comment on agent fees
Good
Was this helpful? Yes
Mar 01,2018
Minithumbup
Lizzie
By: 'Chloe'
Mar 01,2018
0 people found
this helpful
Fantastic staff, really helpful would definitely recommend them to others as they have made renting my first house quick and easy and stress free...
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Feb 28,2018
Minithumbup
Louise
Lizzie
By: 'Tony'
Feb 28,2018
0 people found
this helpful
No problem recommending Louise and Lizzie and the rest of the team at CastleDene. Brilliant service, having worked closely with Lizzie I can't fault her and her attention to detail!...
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Comment on agent fees
Good
Was this helpful? Yes
Feb 28,2018
Minithumbup
Lizzie
Louise
By: 'Happy landlord'
Feb 28,2018
0 people found
this helpful
My first experience with CASTLEDENE Hartlepool that I will gladly repeat in the future. Outstanding friendly service and more importantly a quick result in finding a tenant...
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Comment on agent fees
Reasonable
Was this helpful? Yes
Feb 22,2018
Minithumbup
Louise
Lizzie
By: 'D Brooksbank'
Feb 22,2018
0 people found
this helpful
I have property all over the country and as such have to use my fair share of agents. How I wish CastleDene could deal with my portfolio in the south of England! The service is second to none and far superior than any other agent ...
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Comment on agent fees
Excellent
Was this helpful? Yes
Feb 21,2018
Minithumbup
Louise
Lizzie
By: 'J Richards'
Feb 21,2018
0 people found
this helpful
Really genuinely happy with how the team manages my portfolio of houses. Leaves me with time to find more properties!...
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Comment on agent fees
Excellent
Was this helpful? Yes
Feb 21,2018
Minithumbup
Louise
Lizzie
By: 'Stella'
Feb 21,2018
0 people found
this helpful
Wonderful service from start to finish, really couldn't rate Louise, Lizzie and the team at CastleDene highly enough. 5 Star Service!...
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Comment on agent fees
Good
Was this helpful? Yes
Feb 19,2018
Minithumbup
Louise
Lizzie
By: 'Jenny'
Feb 19,2018
0 people found
this helpful
Great girls, friendly, approachable and go out of their way to help. That's why I've stayed with CastleDene to rent my house, gives me peace of mind as a tenant that any issues I may have are always dealt with....
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Comment on agent fees
Totally, especially to have the confidence of knowing you can rely on your landlord
Was this helpful? Yes
Feb 19,2018
Minithumbup
Louise
Lizzie
By: 'D Jack'
Feb 19,2018
0 people found
this helpful
Brilliant customer service, nothing is an issue, Louise is very knowledgeable on the market and on the rare occasion we've had problems, her knowledge of legislation is fantastic and Lizzie is a superstar, any time I request anything i.e. a statement, its there ...
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Comment on agent fees
good
Was this helpful? Yes
Feb 12,2018
Minithumbup
Louise
Lizzie
By: 'George R'
Feb 12,2018
0 people found
this helpful
Superb service, the girls are friendly, polite and very knowledgeable! Absolutely confident that my properties are in the safest hands. Would certainly recommend....
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Comment on agent fees
Excellent
Was this helpful? Yes
Feb 12,2018
Minithumbup
Louise
Lizzie
By: 'R Horsley'
Feb 12,2018
0 people found
this helpful
First Class Service!! Having used other agents throughout my time renting properties, I have to say Louise and Lizzie are head and shoulders above the competition and I have and will continue to refer anyone looking for an honest, approachable and effective management agent to ...
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Comment on agent fees
Brilliant in terms of the service level.
Was this helpful? Yes
Feb 12,2018
Minithumbup
Lizzie
By: 'Lynn thompsin'
Feb 12,2018
0 people found
this helpful
What can I say .... these girls are amazing pure go out there way to do what they can . Absolute incredible staff .....
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Comment on agent fees
Good
Was this helpful? Yes
Feb 12,2018
Minithumbup
Louise
By: 'Chris'
Feb 12,2018
0 people found
this helpful
Fantastic service. Very helpful and friendly at all times. Louise couldn't do enough for me. Would definitely recommend Castledene Estate Agents....
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Was this helpful? Yes
Feb 09,2018
Minithumbup
Louise
Lizzie
By: 'Abby'
Feb 09,2018
0 people found
this helpful
These ladies have made it so easy for me to rent the house I love! Couldn't have been more helpful :)...
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Comment on agent fees
Good price agency fees compared to some agencies I have used In past
Was this helpful? Yes
Jan 17,2018
Minithumbup
Louise
Lizzie
By: 'Nadia'
Jan 17,2018
0 people found
this helpful
When looking to find the perfect house for me and my son Lizzie and Louise couldn't of helped me more to find the right one. Very professional and would recommend to anyone...
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Was this helpful? Yes
Jan 16,2018
Minithumbup
Lizzie
By: 'Susan & Robert Castle'
Jan 16,2018
0 people found
this helpful
We are really pleased with Lizzie at the Hartlepool branch, nothing is too much trouble, any hiccup and it is sorted out asap, she makes you feel at ease....
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Comment on agent fees
Fair
Was this helpful? Yes
Jan 16,2018
Minithumbup
Louise
Lizzie
By: 'Simon'
Jan 16,2018
0 people found
this helpful
As a new tenant these girls have worked hard and fast to help me move in and get settled. Their quick response to issues and communications between myself and the landlord have made this little rental feel like home....
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Comment on agent fees
Reasonable
Was this helpful? Yes
Jan 16,2018
Minithumbup
Lizzie
Louise
By: 'N Tyler'
Jan 16,2018
0 people found
this helpful
I signed up with Lizzie after having one of my properties empty for a year. A tenant was found within a few weeks, I then transferred 2 more properties. Lizzie is very professional and efficient and always easy to contact. She is very helpful and knowledgeable....
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Comment on agent fees
Castledene is above average with regard to costs but when you weigh this up against cheaper Agents but you have empty property its well worth the investment.
Was this helpful? Yes
Areas covered
  • TS24
  • TS26
  • TS25
  • TS23
Advertise on
Services offered
  • Sales
  • Lettings
  • Block Management
  • Surveys
  • Conveyancing
  • Mortgage Advice
Valuation and Fee Performance
100% customers were satisfied with fees 94% accuracy of agent's valuations
Price range of properties reviewed
Sales
  • Min: £28,500
  • Max: £230,000

Letting
  • Min: £0
  • Max: £98,000

NAEA ARLA DPS


Review statistics

From Landlords From Tenants From Vendors From Buyers Other
81 0 48 2 15 0 8 0 2 0
Staff picture Louise
(135)

Staff picture Lizzie
(120)

No image available Rachael
(1)

Fees

No fees set.

Complaints Procedure

No procedure set.
Last updated at 11:31 AM 31/03/2017 by allAgents

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