Bishop Auckland, DL14
4.7/5, 56 reviews
91% recommended
50% sales valuation accuracy
100% sales fee satisfaction
85% lettings valuation accuracy
94% lettings fee satisfaction
Welcome to Castledene Sales & Lettings, the current Sunday Times Northern Letting Agent of the Year 2016 - a reason we attribute to Customer Service being at the forefront of everything we do.This focus ensures our customers receive a level of service that surpasses their expectations and those of our competitors. ... show more Welcome to Castledene Sales & Lettings, the current Sunday Times Northern Letting Agent of the Year 2016 - a reason we attribute to Customer Service being at the forefront of everything we do.

This focus ensures our customers receive a level of service that surpasses their expectations and those of our competitors. The reason why this Service is so good ? We are unrivalled when it comes to staff development & training, meaning you can rest assured that whatever your property requirements, you are in safe hands with Castledene.

Operating from 5 branches, our multi award winning Property Management & Sales company covers the entire North East of England.

Please take time to browse our website where you will find useful information and free guides that will help you on your property journey.
Castledene Sales & Lettings | Estate Agents with Properties for sale - Bishop Auckland, Seaham, Easington, Hartlepool, County Durham & The North East

Opening Hours
Address

Castledene Sales & Lettings
121 Newgate Street
Bishop Auckland
County Durham
DL14 7EN
01388 608 523

Performance statistics
Services Valuation Accuracy Fees Satisfaction Min Price of property reviewed Max Price of property reviewed
Sales 50% 100% £35,000 £180,000
Lettings 85% 94% £295 £595
Review statistics
From Landlords From Tenants From Vendors From Buyers Other
32 2 12 2 1 0 0 0 6 1
Areas covered
Services offered
  • Sales
  • Lettings
  • Block Management
  • Surveys
  • Conveyancing
  • Mortgage Advice
Members of
NAEA ARLA DPS
Latest Properties

No Properties

Images & Videos

“I would like to leave a review due to my ......”

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Nov 20,2017
Minithumbup
By: 'Tanya'
Nov 20,2017
0 people found
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I would like to leave a review due to my experience and customer service I have received whilst moving into a property. Caroline has been brilliant from start to finish Love my property and so happy with everything Thank you Castledene Bishop...
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“Caroline is a professional and friendly agent with whom I ......”

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Nov 17,2017
Minithumbup
By: 'Mrs Jones'
Nov 17,2017
0 people found
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Caroline is a professional and friendly agent with whom I have built up a great rapport with. Her manner and service over the phone is exceptional, she is always willing to go the extra mile for her clients. Any questions I have, I directly contact ...
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“Dealt with Caroline throughout my experience with Castledene and I ......”

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Nov 17,2017
Minithumbup
By: 'Rebecca'
Nov 17,2017
0 people found
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Dealt with Caroline throughout my experience with Castledene and I have found her to be professional and pleasant. Always keeps me up to date with any changes and is never too busy to help if I have any queries. Would recommend her to anyone...
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“I have been a contractor with Castledene for the last ......”

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Nov 17,2017
Minithumbup
By: 'Steven Wylie'
Nov 17,2017
0 people found
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I have been a contractor with Castledene for the last couple of weeks. I was very nervous as I have just started Self Employed and I have to say I have no concerns at the moment. I get a steady pace of work and I ...
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Good
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“Had a brilliant straight forward experience with caroline, thanks again ......”

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Nov 17,2017
Minithumbup
By: 'Rach'
Nov 17,2017
0 people found
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Had a brilliant straight forward experience with caroline, thanks again for all your help. Defo reccomend castle dene for all kinds of housing needs....
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Good
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“Caroline has been a pleasure to work with and is ......”

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Nov 17,2017
Minithumbup
By: 'Karen'
Nov 17,2017
0 people found
this helpful
Caroline has been a pleasure to work with and is always happy to help no matter how big or small my problem is. She is one of the most pleasant and helpful young ladies I have ever met, highly recommend working with her as she ...
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Good
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“I have been working with Phil for the last few ......”

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Nov 17,2017
Minithumbup
By: 'Carol ann'
Nov 17,2017
0 people found
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I have been working with Phil for the last few years and only very recently Caroline. You can really tell they are both a good team and communicate with each other as no matter who answers the phone they are both aware of what's going ...
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The fees are good
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“I don't have a great deal to do with Caroline ......”

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Nov 17,2017
Minithumbup
By: 'Mr Stephens'
Nov 17,2017
0 people found
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I don't have a great deal to do with Caroline as she handles everything excellently but if I do have an issue I know she is just the other end of the phone and nothing is too troubling for her. When we speak from time ...
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“As a contractor, there is always a worry whether I ......”

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Nov 17,2017
Minithumbup
By: 'Contractor'
Nov 17,2017
0 people found
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As a contractor, there is always a worry whether I will get regular work. Caroline provides regular updates on expected work, pay details and timeframes for completion of work. I can't fault Caroline on her communication, professionalism and customer service skills....
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Good
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“Caroline is very professional , She has a great work attitude ......”

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Nov 17,2017
Minithumbup
By: 'Liam christie'
Nov 17,2017
0 people found
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Caroline is very professional , She has a great work attitude And delivers to a high standard, look forward to dealing with Caroline again ....
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“Caroline is extremely helpful and always professional. She appears to ......”

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Nov 17,2017
Minithumbup
By: 'Mick'
Nov 17,2017
0 people found
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Caroline is extremely helpful and always professional. She appears to cope well under pressure and always manages to go above and beyond to satisfy requirements. Over time, we have built a very good relationship and I believe she is an asset to your company. It's ...
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“Recently rented a property through Castle dene which was a ......”

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Nov 17,2017
Minithumbup
By: 'Miss Local'
Nov 17,2017
0 people found
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Recently rented a property through Castle dene which was a big step for me moving out on my own however Caroline Ryan was there for me through every step and really gave me piece of mind throughout...
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Good
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“Caroline is always very professional and takes pride in her ......”

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Nov 16,2017
Minithumbup
By: 'Mr Simms'
Nov 16,2017
0 people found
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Caroline is always very professional and takes pride in her work, this portrays on a daily basis. In the time frame that I have worked with her I have found her to be very helpful with a polite and positive attitude, with nothing being too ...
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Fair
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“Amazing service Always recommend Castledene to everyone, Caroline is my ......”

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Nov 16,2017
Minithumbup
By: 'Miss Jones'
Nov 16,2017
0 people found
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Amazing service Always recommend Castledene to everyone, Caroline is my only point of contact and has been for the last few years. Fountain of knowledge and always has the answers to any queries...
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Good
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“I have dealt with Emma whilst she has been employed ......”

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May 10,2017
Minithumbup
Emma
By: 'Gail'
May 10,2017
0 people found
this helpful
I have dealt with Emma whilst she has been employed by Castledene but i have known her for a lot of years from previous employments. I always believe that she deals with me in a professional manner. I would not hesitate to recommend her to ...
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Good agents fees.
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“I found CastleDene very helpful and Jean who showed me ......”

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Apr 14,2017
Minithumbup
By: 'LMH'
Apr 14,2017
0 people found
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I found CastleDene very helpful and Jean who showed me around a property was really chatty and professional. I would recommend them to anybody....
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Fair
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“Castledene was able to help me with all my inquiries ......”

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Apr 13,2017
Minithumbup
Emma
By: 'David57'
Apr 13,2017
0 people found
this helpful
Castledene was able to help me with all my inquiries quickly and efficiently. I felt very confident that I was being given all the information I needed....
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“Leanne was great and helped me get a property very ......”

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Apr 07,2017
Minithumbup
Emma
By: 'Ash'
Apr 07,2017
0 people found
this helpful
Leanne was great and helped me get a property very quickly. Answered all my questions very professionally amd has great knowledge . Thanks for the help...
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Comment on agent fees
Ver reasonable
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“very happy with Phil and the way he manages my ......”

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Apr 07,2017
Minithumbup
By: 'Jean S'
Apr 07,2017
0 people found
this helpful
very happy with Phil and the way he manages my property. Great communication at all times and very helpful, highly recommend...
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“I have found Emma Wilkinson to be very professional and ......”

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Apr 07,2017
Minithumbup
Emma
By: 'JJM'
Apr 07,2017
0 people found
this helpful
I have found Emma Wilkinson to be very professional and gets the job done. And seems to have a good landlord/ tenant understanding...
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Comment on agent fees
Fair
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“Emma Wilkinson has been handling one of our rental houses ......”

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Apr 06,2017
Minithumbup
Emma
By: 'MG'
Apr 06,2017
0 people found
this helpful
Emma Wilkinson has been handling one of our rental houses that has had some difficult long standing tenant issues, her professionalism and positive pro active attitude has meant this situation has been turned around very quickly. She is thorough, has a broad knowledge of the ...
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Comment on agent fees
Satisfactory.
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“Emma is professional, friendly, proactive and responsive. I am very ......”

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Apr 06,2017
Minithumbup
Emma
By: 'GT'
Apr 06,2017
0 people found
this helpful
Emma is professional, friendly, proactive and responsive. I am very happy that she is my agent. Thank you very much....
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“Emma started looking after my portfolio in January after loosing ......”

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Apr 06,2017
Minithumbup
Emma
By: 'Happy landlord 67'
Apr 06,2017
2 people found
this helpful
Emma started looking after my portfolio in January after loosing a little faith I was amazed how proactive at sorting out the problems there. Not only did our bank balance grow our faith in castledene was restored! I can't thank Emma enough for her efforts ...
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“I sold a property through Castledene in Bishop Auckland and ......”

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Apr 03,2017
Minithumbup
By: 'Richard J'
Apr 03,2017
0 people found
this helpful
I sold a property through Castledene in Bishop Auckland and had a good experience. The property sold to a cash buyer in a few days and completed in three weeks. Couldn't be happier!...
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Happy
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“Absolute shambles! Telephoned them a week ago to arrange an ......”

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Mar 24,2017
Minithumbdown
By: 'Bbl'
Mar 24,2017
2 people found
this helpful
Absolute shambles! Telephoned them a week ago to arrange an appointment for a property we were hoping to rent- young girl answered phone who didn't have a clue, I asked o speak to someone else. She told me she would email the landlord to arrange ...
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“A real health warning here ...they failed to do tenant ......”

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Feb 13,2017
Minithumbdown
By: 'PG'
Feb 13,2017
1 people found
this helpful
A real health warning here ...they failed to do tenant referencing properly, inspections and inventories and to respond to tenants complaining about a fault with the property. They also failed to do statutory stuff as well such as right to rent checks....
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Comment on agent fees
Not worth paying a fee for such a poor job. I would have been better doing the work myself.
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No fees information available
Kindly note that legally, letting agents need to publish information about their tenancy fees, government-approved redress schemes and client money protection schemes on their website and on third party websites (on which agents are listed). For properties to lease/rent in England, agents need to keep this information up to date and precise on allAgents or specify within the property description.

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Last updated at 11:32 AM 31/03/2017 by allAgents

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Castledene Sales & Lettings

Branch - Bishop Auckland, DL14