Welcome to Castledene Sales & Lettings, the current Sunday Times Northern Letting Agent of the Year 2016 - a reason we attribute to Customer Service being at the forefront of everything we do. This focus ensures our customers receive a level of service that surpasses their expectations and those of our competitors. The reason why this Service is so good ? We are unrivalled when it comes to staff development & training, meaning you can rest assured that whatever your property requireme Read full description...nts, you are in safe hands with Castledene. Operating from 5 branches, our multi award winning Property Management & Sales company covers the entire North East of England. Please take time to browse our website where you will find useful information and free guides that will help you on your property journey.
Castledene Sales & Lettings

121 Newgate Street Bishop Auckland
County Durham
DL14 7EN

01388 608 523
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Properties for Sale
Properties to Rent

“Absolutely appaling...”

Oct 31,2018
Minithumbdown
By: 'DW04'
Oct 31,2018
1 people found
this helpful
The service we have received from this branch has been appalling. So many different staff members & managers & have been advised we are not entitled to our deposit back yet we are leaving the property in a better condition than when we rented it. ...
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Comment on agent fees
Fees are reasonable, however, they do NOT uphold their end of the contract
Was this helpful? Yes

“Outstanding Customer Service...”

Jun 08,2018
Minithumbdown
By: 'Outstanding Customer Service'
Jun 08,2018
0 people found
this helpful
I had a property that had not been rented out in 9 months and there were lots of issues to be resolved. Emma's drive and professionalism immediately re-assured me that she could get the property let and eased my worries. Emma went the extra mile ...
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“Professional & Friendly...”

May 24,2018
Minithumbup
By: 'Mr M'
May 24,2018
0 people found
this helpful
I contacted Castledene as my property had been advertised with another agent for a while. Emma came out the next day and listed my property. She was helpful and really enthusiastic. She actually increased the rent and within one week had two people after it! ...
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Comment on agent fees
Well worth it!
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“Nightmare tenants, great landlords!...”

May 11,2018
Minithumbup
By: 'A. Knowles'
May 11,2018
0 people found
this helpful
I have been with Castledene for many years, I've seen a few staff changes recently but all for the better. Having had a struggle with my tenants not paying rent and damaging my property, which has been a really difficult time, the new team ...
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Comment on agent fees
Good
Was this helpful? Yes
Jan 24,2018
Minithumbup
By: 'Mr Hawthorne'
Jan 24,2018
0 people found
this helpful
First class service. Friendly staff with a very professional attitude. Great advice, what more can you ask for in a rental agent! I will definitely recommend them in future to anybody who asks....
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Comment on agent fees
Excellent fees, no issues there at all. Competitive
Was this helpful? Yes
Nov 22,2017
Minithumbup
By: 'Josephine'
Nov 22,2017
0 people found
this helpful
Caroline always proves to be extremely helpful and efficient. She maintains excellent customer service throughout my many queries and calls. I would highly recommend her to any landlord or tenant....
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Was this helpful? Yes
Nov 22,2017
Minithumbup
By: 'Blusteal'
Nov 22,2017
0 people found
this helpful
The staff at the Bishop Auckland branch of Castledene are delightful. Phil is always extremely helpful when I contact the office and Caroline can never do enough for you....
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Comment on agent fees
Good
Was this helpful? Yes
Nov 21,2017
Minithumbup
By: 'Simon Lovatt'
Nov 21,2017
0 people found
this helpful
Caroline is very prompt and reliable and always answers emails quickly etc.. she keeps me updated with issues that arise with tenants,which have been a few recently!...
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Comment on agent fees
The agents fees are reasonable and within line with others
Was this helpful? Yes
Nov 21,2017
Minithumbup
By: 'George'
Nov 21,2017
0 people found
this helpful
Pleasure to do business with Keep up the good work Phil and caroline are very helpful at all times, always have the answers...
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Comment on agent fees
Good
Was this helpful? Yes
Nov 21,2017
Minithumbup
By: 'Kklarke'
Nov 21,2017
0 people found
this helpful
I would hardly recommend Caroline as an excellent agent. She is efficient and reliable and does her job very well. She is patient with my many queries and I know i can put full trust in her to look after my property....
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Comment on agent fees
Good
Was this helpful? Yes
Nov 21,2017
Minithumbup
By: 'AshS'
Nov 21,2017
0 people found
this helpful
Caroline is very helpfulĺ and helps with with any problems, would definitely recommend her couldnt of received a better service thank you...
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Nov 21,2017
Minithumbup
By: 'Harvey'
Nov 21,2017
0 people found
this helpful
Caroline is very considerate and professional , always prompt to reply to e mails and extremely helpful . I would highly recommend and can't wait to deal with her again in the future....
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Was this helpful? Yes
Nov 21,2017
Minithumbup
By: 'Martin'
Nov 21,2017
0 people found
this helpful
Just a quick comment on the absolutely fantastic service I was provided with from Caroline in my recent deals with her. made a particularly stressful time a very easy journey, communicated with me from start to finish and not once did I have to call ...
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Comment on agent fees
good
Was this helpful? Yes
Nov 20,2017
Minithumbup
By: 'Durham Boards'
Nov 20,2017
0 people found
this helpful
I have worked with Castledene for a long while now and have found the agent to be fantastic. Work comes in frequently and I am happy with the payments system. Caroline and Phil are a great team...
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Comment on agent fees
Good
Was this helpful? Yes
Nov 20,2017
Minithumbup
By: 'Rishi'
Nov 20,2017
0 people found
this helpful
Caroline has been great since taking management of my property. I previously had a lack of communication from my previous agents hence moving to Castledene. Consistence in updating me and make me feel reassured that a management company is actually managing it well....
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Comment on agent fees
Acceptable
Was this helpful? Yes
Nov 20,2017
Minithumbup
By: 'Mr David rithchin'
Nov 20,2017
0 people found
this helpful
I have recently had my property let with castledene which needed work doing this was done very quickly and efficiently very pleased to finally get my property let with a great agent both phil and caroline were very prompt in my query and knew the ...
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Comment on agent fees
Good
Was this helpful? Yes
Nov 20,2017
Minithumbup
By: 'Jackdauntless'
Nov 20,2017
0 people found
this helpful
I have just moved into a property. Caroline was my point of contact, process was very smooth and efficient and I am very happy with the service....
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Was this helpful? Yes
Nov 20,2017
Minithumbup
By: 'Mwright'
Nov 20,2017
0 people found
this helpful
As a tenant applying for a property through Castledene I received 5 star customer service which made my move easy. Highly recommend Castledene, very helpful and kind staff....
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Comment on agent fees
Good
Was this helpful? Yes
Nov 20,2017
Minithumbup
By: 'Tanya'
Nov 20,2017
0 people found
this helpful
I would like to leave a review due to my experience and customer service I have received whilst moving into a property. Caroline has been brilliant from start to finish Love my property and so happy with everything Thank you Castledene Bishop...
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Comment on agent fees
Good
Was this helpful? Yes
Nov 17,2017
Minithumbup
By: 'Mrs Edwards'
Nov 17,2017
0 people found
this helpful
I have dealt with Caroline for several months now during a particularly stressful time having found myself with a vacant property left in a poor state. Caroline's customer service and professionalism has been outstanding, she gave me every faith that she was doing everything ...
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Comment on agent fees
Good
Was this helpful? Yes
Nov 17,2017
Minithumbup
By: 'Mrs Jones'
Nov 17,2017
0 people found
this helpful
Caroline is a professional and friendly agent with whom I have built up a great rapport with. Her manner and service over the phone is exceptional, she is always willing to go the extra mile for her clients. Any questions I have, I directly contact ...
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Comment on agent fees
Good
Was this helpful? Yes
Nov 17,2017
Minithumbup
By: 'Rebecca'
Nov 17,2017
0 people found
this helpful
Dealt with Caroline throughout my experience with Castledene and I have found her to be professional and pleasant. Always keeps me up to date with any changes and is never too busy to help if I have any queries. Would recommend her to anyone...
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Was this helpful? Yes
Nov 17,2017
Minithumbup
By: 'Steven Wylie'
Nov 17,2017
0 people found
this helpful
I have been a contractor with Castledene for the last couple of weeks. I was very nervous as I have just started Self Employed and I have to say I have no concerns at the moment. I get a steady pace of work and I ...
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Comment on agent fees
Good
Was this helpful? Yes
Nov 17,2017
Minithumbup
By: 'Rach'
Nov 17,2017
0 people found
this helpful
Had a brilliant straight forward experience with caroline, thanks again for all your help. Defo reccomend castle dene for all kinds of housing needs....
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Comment on agent fees
Good
Was this helpful? Yes
Nov 17,2017
Minithumbup
By: 'Karen'
Nov 17,2017
0 people found
this helpful
Caroline has been a pleasure to work with and is always happy to help no matter how big or small my problem is. She is one of the most pleasant and helpful young ladies I have ever met, highly recommend working with her as she ...
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Comment on agent fees
Good
Was this helpful? Yes
Nov 17,2017
Minithumbup
By: 'Carol ann'
Nov 17,2017
0 people found
this helpful
I have been working with Phil for the last few years and only very recently Caroline. You can really tell they are both a good team and communicate with each other as no matter who answers the phone they are both aware of what's ...
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Comment on agent fees
The fees are good
Was this helpful? Yes
Nov 17,2017
Minithumbup
By: 'Mr Stephens'
Nov 17,2017
0 people found
this helpful
I don't have a great deal to do with Caroline as she handles everything excellently but if I do have an issue I know she is just the other end of the phone and nothing is too troubling for her. When we speak from ...
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Was this helpful? Yes
Nov 17,2017
Minithumbup
By: 'Contractor'
Nov 17,2017
0 people found
this helpful
As a contractor, there is always a worry whether I will get regular work. Caroline provides regular updates on expected work, pay details and timeframes for completion of work. I can't fault Caroline on her communication, professionalism and customer service skills....
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Comment on agent fees
Good
Was this helpful? Yes
Nov 17,2017
Minithumbup
By: 'Sarah Jane'
Nov 17,2017
0 people found
this helpful
I would like to leave a review for my service I have received from Castledene sales and lettings. I moved into a property this week and even from viewing stage I was very impressed. Jordan was fully aware of the property and had the answers ...
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Comment on agent fees
Good
Was this helpful? Yes
Nov 17,2017
Minithumbup
By: 'Liam christie'
Nov 17,2017
0 people found
this helpful
Caroline is very professional , She has a great work attitude And delivers to a high standard, look forward to dealing with Caroline again ....
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Areas covered
  • DL15 0
  • DL13
  • DL15 8
  • DL13 3
  • DL15 9
  • DL13 5
  • DL16
  • DL14
  • DL16 7
  • DL14 0
  • DL4
  • DL14 6
  • DL4 7
  • DL14 7
  • DL14 8
  • DL14 9
  • DL15
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Services offered
  • Sales
  • Lettings
  • Block Management
  • Surveys
  • Conveyancing
  • Mortgage Advice
Valuation and Fee Performance
96% customers were satisfied with fees 91% accuracy of agent's valuations
Price range of properties reviewed
Sales
  • Min: £18,000
  • Max: £180,000

Letting
  • Min: £0
  • Max: £0

NAEA ARLA DPS


Review statistics

From Landlords From Tenants From Vendors From Buyers Other
26 2 11 1 1 0 0 0 5 1

Fees

No fees set.

Complaints Procedure

No procedure set.
Last updated at 11:32 AM 31/03/2017 by allAgents

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Branch - Bishop Auckland, DL14

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