Featured Review
a
“My experience of the Castledene group of companies is excellent. ......”
5 Star Review
Apr 13,2017
By:
'Holbrix'
Apr 13,2017
Services: Property Management
Would you recommend?: Yes
Postcode: DL14
Property Management
Postcode: DL14
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My experience of the Castledene group of companies is excellent. As a corporate landlord and developer, we frequently use estate agents throughout the region and have a good benchmark for the better firms. Castledene are, without doubt, the best we have found.
We use a ...
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Featured Review
a
“I have dealt with Caroline for several months now during ......”
5 Star Review
Nov 17,2017
By:
'Mrs'
Nov 17,2017
Services: Lettings (as a Landlord)
Rent PCM: £475
Would you recommend?: Yes
Postcode: DL14
Lettings (as a Landlord)
Rent PCM: £475
Postcode: DL14
0
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I have dealt with Caroline for several months now during a particularly stressful time having found myself with a vacant property left in a poor state.
Caroline's customer service and professionalism has been outstanding, she gave me every faith that she was doing everything she ...
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Comment on agent fees
Good
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Featured Review
a
“I would like to leave a review for my service ......”
5 Star Review
Nov 17,2017
By:
'Sarah'
Nov 17,2017
Services: Lettings (as a Tenant)
Would you recommend?: Yes
Postcode: FY4
Lettings (as a Tenant)
Postcode: FY4
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I would like to leave a review for my service I have received from Castledene sales and lettings.
I moved into a property this week and even from viewing stage I was very impressed. Jordan was fully aware of the property and had the answers ...
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Comment on agent fees
Good
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Featured Review
a
“Nightmare tenants, great landlords!...”
5 Star Review
May 11,2018
By:
'A.'
May 11,2018
Services: Lettings (as a Landlord)
Rent PCM: £325
Would you recommend?: Yes
Postcode: DL14
Lettings (as a Landlord)
Rent PCM: £325
Postcode: DL14
0
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I have been with Castledene for many years, I've seen a few staff changes recently but all for the better. Having had a struggle with my tenants not paying rent and damaging my property, which has been a really difficult time, the new team have ...
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Comment on agent fees
Good
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Featured Review
a
“Professional & Friendly...”
5 Star Review
May 24,2018
By:
'Mr'
May 24,2018
Services: Lettings (as a Landlord)
Rent PCM: £390
Would you recommend?: Yes
Postcode: DH9
Lettings (as a Landlord)
Rent PCM: £390
Postcode: DH9
0
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I contacted Castledene as my property had been advertised with another agent for a while. Emma came out the next day and listed my property. She was helpful and really enthusiastic. She actually increased the rent and within one week had two people after it! ...
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Comment on agent fees
Well worth it!
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“Jo Jones has been superb in handing a very di......”
5 Star Review
Feb 12,2020
By:
'Outstanding'
Feb 12,2020
Services: Lettings (as a Landlord)
Rent PCM: £400
Would you recommend?: Yes
Postcode: DH9
Lettings (as a Landlord)
Rent PCM: £400
Postcode: DH9
1
people found
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Jo Jones has been superb in handing a very difficult circumstances for us recently - thanks a million Jo. You have made a stressful time easier...
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1
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“Great service. I am delighted with the servic......”
5 Star Review
Feb 12,2020
By:
'Jonathan'
Feb 12,2020
Services: Lettings (as a Landlord)
Would you recommend?: Yes
Postcode: DH7
Lettings (as a Landlord)
Postcode: DH7
0
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Great service. I am delighted with the service provided, professional and always willing to help. Gemma in particular has been a great property manager....
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“Great all round service we have two propertie......”
5 Star Review
Feb 11,2020
By:
'Lee'
Feb 11,2020
Services: Lettings (as a Landlord)
Rent PCM: £240
Would you recommend?: Yes
Postcode: TN10
Lettings (as a Landlord)
Rent PCM: £240
Postcode: TN10
0
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Great all round service we have two properties let through Jo and her levels of service are excellent. We have had a number of difficulties over the last few years and she has gone the extra mile to resolve them....
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“Jean was very helpful and easy to communicate......”
5 Star Review
Sep 26,2019
By:
'Christopher'
Sep 26,2019
Services: Lettings (as a Tenant)
Rent PCM: £500
Would you recommend?: Yes
Postcode: DH6
Lettings (as a Tenant)
Rent PCM: £500
Postcode: DH6
0
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Jean was very helpful and easy to communicate with made the whole process stress free and easy I would definitely recommend castle dene lettings...
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“When dealing with this estate agents I found ......”
5 Star Review
Aug 29,2019
By:
'Annmarie'
Aug 29,2019
Services: Lettings (as a Tenant)
Rent PCM: £450
Would you recommend?: Yes
Postcode: DL13
Lettings (as a Tenant)
Rent PCM: £450
Postcode: DL13
0
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When dealing with this estate agents I found them very friendly and accommodating to my needs. They found the right property for my self and my family. Thanks again Jodi...
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“bad situation made good...”
5 Star Review
Jun 17,2019
By:
'debbie'
Jun 17,2019
Services: Lettings (as a Landlord)
Rent PCM: £230
Would you recommend?: Yes
Postcode: BISH
Lettings (as a Landlord)
Rent PCM: £230
Postcode: BISH
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Jodi
Kept me well updated on a difficult situation, keeping a very unhappy tenant updated and informed of progress on a Block closure situation....
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Comment on agent fees
good
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5 Star Review
Feb 21,2019
By:
'Pat'
Feb 21,2019
Services: Lettings (as a Landlord)
Would you recommend?: Yes
Postcode: DH9
Lettings (as a Landlord)
Postcode: DH9
0
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Jo Jones has been superb in getting us a new tenant for a problem property. Her dedication and professionalism have been superb!Thanks...
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Comment on agent fees
good
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“Excellent property manager...”
5 Star Review
Feb 12,2019
By:
'David'
Feb 12,2019
Services: Lettings (as a Landlord)
Rent PCM: £480
Would you recommend?: Yes
Postcode: DH%
Lettings (as a Landlord)
Rent PCM: £480
Postcode: DH%
2
people found
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Castledene has managed 3 properties for me for several years. The staff at the office have changed a number of times but I am happy to say that Jodi is one of the best that has looked after the properties - she sends reports promptly, keeps ...
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Comment on agent fees
10% of rent received - very reasonable
2
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“Real positive change...”
4 Star Review
Feb 12,2019
By:
'Ben'
Feb 12,2019
Services: Lettings (as a Landlord)
Would you recommend?: Yes
Postcode: DH6
Lettings (as a Landlord)
Postcode: DH6
1
people found
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The Bishop Auckland office have managed 2 properties on my behalf for a number of years. At times it has been disastrous.
Wow what a change with Jodi and Jo coming on board. They have both been a breath of fresh air. Efficient, professional, extremely helpful, ...
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5 Star Review
Feb 12,2019
By:
'Mike'
Feb 12,2019
Services: Lettings (as a Landlord)
Would you recommend?: Yes
Postcode: EX34
Lettings (as a Landlord)
Postcode: EX34
1
people found
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Castledene have managed 2 properties for me for some years now and with several changes of staff it sometimes takes a while to establish a good working relationship. I have to say Jo Jones at Bishop Auckland has been a great addition to the team and ...
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Comment on agent fees
Ok if they don't increase them.
1
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“Professional and Friendly Service...”
5 Star Review
Feb 12,2019
By:
'CFS'
Feb 12,2019
Services: Lettings (as a Landlord)
Would you recommend?: Yes
Postcode: DL14
Lettings (as a Landlord)
Postcode: DL14
0
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The management of my properties has recently been taken over by Jodi. I have been very impressed with her response time to queries. I usually manage to get through to her or otherwise she telephones or emails back promptly. I have been very pleased with ...
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Comment on agent fees
Fee is pretty standard but slightly higher than on other properties I hold
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5 Star Review
Feb 11,2019
By:
'SM'
Feb 11,2019
Services: They manage our building
Would you recommend?: Yes
Postcode: TS3
They manage our building
Postcode: TS3
2
people found
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Phone calls and e mails promptly responded to. Jodi is very proactive in looking after my property and always very helpful....
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Comment on agent fees
Average
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1 Star Review
Feb 03,2019
By:
'Polly'
Feb 03,2019
Services: Lettings (as a Tenant)
Would you recommend?: No
Postcode: DH9
Lettings (as a Tenant)
Postcode: DH9
0
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Avoid avoid avoid !!!
Liars
Full of USELESS info
PHIL from bishop Auckland branch only one who sorted anything out...
They have nothing but awful houses to rent
1960s kitchen in 2018
Had kitchen re done landlord but rent up greedy t**t
Hired the chuckle brothers ...
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Comment on agent fees
Expensive for a 2 bedroom house that wouldve housed squatters
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1 Star Review
Oct 31,2018
By:
'DW04'
Oct 31,2018
Services: Lettings (as a Tenant)
Rent PCM: £325
Would you recommend?: No
Postcode: DL14
Lettings (as a Tenant)
Rent PCM: £325
Postcode: DL14
1
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The service we have received from this branch has been appalling. So many different staff members & managers & have been advised we are not entitled to our deposit back yet we are leaving the property in a better condition than when we rented it. There are ...
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Comment on agent fees
Fees are reasonable, however, they do NOT uphold their end of the contract
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“Outstanding Customer Service...”
5 Star Review
Jun 08,2018
By:
'Outstanding'
Jun 08,2018
Services: Lettings (as a Landlord)
Rent PCM: £400
Would you recommend?: No
Postcode: NW6
Lettings (as a Landlord)
Rent PCM: £400
Postcode: NW6
0
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I had a property that had not been rented out in 9 months and there were lots of issues to be resolved. Emma's drive and professionalism immediately re-assured me that she could get the property let and eased my worries.
Emma went the extra mile in ...
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“First class service. Friendly staff with a very professional attitude. ......”
5 Star Review
Jan 24,2018
By:
'Mr'
Jan 24,2018
Services: Lettings (as a Landlord)
Rent PCM: £375
Would you recommend?: Yes
Postcode: DL17
Lettings (as a Landlord)
Rent PCM: £375
Postcode: DL17
0
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First class service. Friendly staff with a very professional attitude. Great advice, what more can you ask for in a rental agent!
I will definitely recommend them in future to anybody who asks....
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Comment on agent fees
Excellent fees, no issues there at all. Competitive
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“Caroline always proves to be extremely helpful and efficient. She ......”
5 Star Review
Nov 22,2017
By:
'Josephine'
Nov 22,2017
Services: Lettings (as a Landlord)
Would you recommend?: Yes
Postcode: SR8
Lettings (as a Landlord)
Postcode: SR8
0
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Caroline always proves to be extremely helpful and efficient. She maintains excellent customer service throughout my many queries and calls. I would highly recommend her to any landlord or tenant....
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“The staff at the Bishop Auckland branch of Castledene are ......”
5 Star Review
Nov 22,2017
By:
'Blusteal'
Nov 22,2017
Services: Property Management
Rent PCM: £495
Would you recommend?: Yes
Postcode: SR8
Property Management
Rent PCM: £495
Postcode: SR8
0
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The staff at the Bishop Auckland branch of Castledene are delightful. Phil is always extremely helpful when I contact the office and Caroline can never do enough for you....
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Comment on agent fees
Good
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“Caroline is very prompt and reliable and always answers emails ......”
5 Star Review
Nov 21,2017
By:
'Simon'
Nov 21,2017
Services: Lettings (as a Landlord)
Would you recommend?: Yes
Postcode: DL16
Lettings (as a Landlord)
Postcode: DL16
0
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Caroline is very prompt and reliable and always answers emails quickly etc.. she keeps me updated with issues that arise with tenants,which have been a few recently!...
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Comment on agent fees
The agents fees are reasonable and within line with others
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“Pleasure to do business with Keep up the good work ......”
5 Star Review
Nov 21,2017
By:
'George'
Nov 21,2017
Services: Lettings (as a Landlord)
Sold price: £35000
Would you recommend?: Yes
Postcode: TS27
Lettings (as a Landlord)
Sold price: £35000
Postcode: TS27
0
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Pleasure to do business with
Keep up the good work
Phil and caroline are very helpful at all times, always have the answers...
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Comment on agent fees
Good
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“I would hardly recommend Caroline as an excellent agent. She ......”
5 Star Review
Nov 21,2017
By:
'Kklarke'
Nov 21,2017
Services: Lettings (as a Tenant)
Would you recommend?: Yes
Postcode: DH6
Lettings (as a Tenant)
Postcode: DH6
0
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I would hardly recommend Caroline as an excellent agent. She is efficient and reliable and does her job very well.
She is patient with my many queries and I know i can put full trust in her to look after my property....
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Comment on agent fees
Good
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“Caroline is very helpfulĺ and helps with with any problems, ......”
4 Star Review
Nov 21,2017
By:
'AshS'
Nov 21,2017
Services: Lettings (as a Tenant)
Rent PCM: £400
Would you recommend?: Yes
Postcode: DH6
Lettings (as a Tenant)
Rent PCM: £400
Postcode: DH6
0
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Caroline is very helpfulĺ and helps with with any problems, would definitely recommend her couldnt of received a better service thank you...
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“Caroline is very considerate and professional , always prompt to reply ......”
5 Star Review
Nov 21,2017
By:
'Harvey'
Nov 21,2017
Services: Lettings (as a Landlord)
Would you recommend?: Yes
Postcode: DH6
Lettings (as a Landlord)
Postcode: DH6
0
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Caroline is very considerate and professional , always prompt to reply to e mails and extremely helpful . I would highly recommend and can't wait to deal with her again in the future....
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“Just a quick comment on the absolutely fantastic service I ......”
5 Star Review
Nov 21,2017
By:
'Martin'
Nov 21,2017
Services: Lettings (as a Tenant)
Would you recommend?: Yes
Postcode: DH6
Lettings (as a Tenant)
Postcode: DH6
0
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Just a quick comment on the absolutely fantastic service I was provided with from Caroline in my recent deals with her. made a particularly stressful time a very easy journey, communicated with me from start to finish and not once did I have to call ...
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good
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“I have worked with Castledene for a long while now ......”
5 Star Review
Nov 20,2017
By:
'Durham'
Nov 20,2017
Services: Lettings (as a Landlord)
Would you recommend?: Yes
Postcode: DH9
Lettings (as a Landlord)
Postcode: DH9
0
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I have worked with Castledene for a long while now and have found the agent to be fantastic. Work comes in frequently and I am happy with the payments system.
Caroline and Phil are a great team...
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Comment on agent fees
Good
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