50% sales valuation accuracy
100% sales fee satisfaction
86% lettings valuation accuracy
95% lettings fee satisfaction
Welcome to Castledene Sales & Lettings, the current Sunday Times Northern Letting Agent of the Year 2016 - a reason we attribute to Customer Service being at the forefront of everything we do.This focus ensures our customers receive a level of service that surpasses their expectations and those of our competitors. ...
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Welcome to Castledene Sales & Lettings, the current Sunday Times Northern Letting Agent of the Year 2016 - a reason we attribute to Customer Service being at the forefront of everything we do.
This focus ensures our customers receive a level of service that surpasses their expectations and those of our competitors. The reason why this Service is so good ? We are unrivalled when it comes to staff development & training, meaning you can rest assured that whatever your property requirements, you are in safe hands with Castledene.
Operating from 5 branches, our multi award winning Property Management & Sales company covers the entire North East of England.
Please take time to browse our website where you will find useful information and free guides that will help you on your property journey.
This focus ensures our customers receive a level of service that surpasses their expectations and those of our competitors. The reason why this Service is so good ? We are unrivalled when it comes to staff development & training, meaning you can rest assured that whatever your property requirements, you are in safe hands with Castledene.
Operating from 5 branches, our multi award winning Property Management & Sales company covers the entire North East of England.
Please take time to browse our website where you will find useful information and free guides that will help you on your property journey.
Latest Reviews
Featured Review
a
reviewed by 'Holbrix'
Featured Review
a
reviewed by 'Mrs'
Featured Review
a
reviewed by 'Sarah'
Featured Review
a
reviewed by 'A.'
Featured Review
a
reviewed by 'Mr'
12th Feb 2020
reviewed by 'Jonathan'
Opening Hours
Address
Castledene Sales & Lettings
121 Newgate Street
Bishop Auckland
County Durham
DL14 7EN
01388 608 523
Performance statistics
| Services | Valuation Accuracy | Fees Satisfaction | Min Price of property reviewed | Max Price of property reviewed |
|---|---|---|---|---|
| Sales | 50% | 100% | £35,000 | £180,000 |
| Lettings | 86% | 95% | £295 | £595 |
Review statistics
| From Landlords | From Tenants | From Vendors | From Buyers | Other | |||||
|---|---|---|---|---|---|---|---|---|---|
| 35 | 2 | 13 | 2 | 1 | 0 | 0 | 0 | 6 | 1 |
Areas covered
- DL15 0
- DL13
- DL15 8
- DL13 3
- DL15 9
- DL13 5
- DL16
- DL14
- DL16 7
- DL14 0
- DL4
- DL14 6
- DL4 7
- DL14 7
- DL14 8
- DL14 9
- DL15
Services offered
- Sales
- Lettings
- Block Management
- Surveys
- Conveyancing
- Mortgage Advice
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Castledene Sales & Lettings Branches (view all )
Featured Review
a
Apr 13,2017
Apr 13,2017
0
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My experience of the Castledene group of companies is excellent. As a corporate landlord and developer, we frequently use estate agents throughout the region and have a good benchmark for the better firms. Castledene are, without doubt, the best we have found.
We use a ...
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Featured Review
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Nov 17,2017
Nov 17,2017
0
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I have dealt with Caroline for several months now during a particularly stressful time having found myself with a vacant property left in a poor state.
Caroline's customer service and professionalism has been outstanding, she gave me every faith that she was doing everything she ...
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Featured Review
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Nov 17,2017
Nov 17,2017
0
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I would like to leave a review for my service I have received from Castledene sales and lettings.
I moved into a property this week and even from viewing stage I was very impressed. Jordan was fully aware of the property and had the answers ...
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Featured Review
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May 11,2018
May 11,2018
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I have been with Castledene for many years, I've seen a few staff changes recently but all for the better. Having had a struggle with my tenants not paying rent and damaging my property, which has been a really difficult time, the new team have ...
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Good
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Featured Review
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May 24,2018
May 24,2018
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I contacted Castledene as my property had been advertised with another agent for a while. Emma came out the next day and listed my property. She was helpful and really enthusiastic. She actually increased the rent and within one week had two people after it! ...
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Comment on agent fees
Well worth it!
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Feb 12,2020
Feb 12,2020
1
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Jo Jones has been superb in handing a very difficult circumstances for us recently - thanks a million Jo. You have made a stressful time easier...
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Feb 12,2020
Feb 12,2020
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Great service. I am delighted with the service provided, professional and always willing to help. Gemma in particular has been a great property manager....
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Feb 11,2020
Feb 11,2020
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Great all round service we have two properties let through Jo and her levels of service are excellent. We have had a number of difficulties over the last few years and she has gone the extra mile to resolve them....
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Sep 26,2019
Sep 26,2019
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Jean was very helpful and easy to communicate with made the whole process stress free and easy I would definitely recommend castle dene lettings...
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Aug 29,2019
Aug 29,2019
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When dealing with this estate agents I found them very friendly and accommodating to my needs. They found the right property for my self and my family. Thanks again Jodi...
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Jun 17,2019
Jun 17,2019
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Jodi
Kept me well updated on a difficult situation, keeping a very unhappy tenant updated and informed of progress on a Block closure situation....
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good
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Yes
Feb 21,2019
Feb 21,2019
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Jo Jones has been superb in getting us a new tenant for a problem property. Her dedication and professionalism have been superb!Thanks...
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good
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Feb 12,2019
Feb 12,2019
2
people found
this helpful
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Castledene has managed 3 properties for me for several years. The staff at the office have changed a number of times but I am happy to say that Jodi is one of the best that has looked after the properties - she sends reports promptly, keeps ...
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Comment on agent fees
10% of rent received - very reasonable
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Feb 12,2019
Feb 12,2019
1
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The Bishop Auckland office have managed 2 properties on my behalf for a number of years. At times it has been disastrous.
Wow what a change with Jodi and Jo coming on board. They have both been a breath of fresh air. Efficient, professional, extremely helpful, ...
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Feb 12,2019
Feb 12,2019
1
people found
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Castledene have managed 2 properties for me for some years now and with several changes of staff it sometimes takes a while to establish a good working relationship. I have to say Jo Jones at Bishop Auckland has been a great addition to the team and ...
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Comment on agent fees
Ok if they don't increase them.
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Feb 12,2019
Feb 12,2019
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The management of my properties has recently been taken over by Jodi. I have been very impressed with her response time to queries. I usually manage to get through to her or otherwise she telephones or emails back promptly. I have been very pleased with ...
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Comment on agent fees
Fee is pretty standard but slightly higher than on other properties I hold
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Feb 11,2019
Feb 11,2019
2
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Phone calls and e mails promptly responded to. Jodi is very proactive in looking after my property and always very helpful....
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Comment on agent fees
Average
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Feb 03,2019
Feb 03,2019
0
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Avoid avoid avoid !!!
Liars
Full of USELESS info
PHIL from bishop Auckland branch only one who sorted anything out...
They have nothing but awful houses to rent
1960s kitchen in 2018
Had kitchen re done landlord but rent up greedy t**t
Hired the chuckle brothers ...
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Comment on agent fees
Expensive for a 2 bedroom house that wouldve housed squatters
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Oct 31,2018
Oct 31,2018
1
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The service we have received from this branch has been appalling. So many different staff members & managers & have been advised we are not entitled to our deposit back yet we are leaving the property in a better condition than when we rented it. There are ...
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Comment on agent fees
Fees are reasonable, however, they do NOT uphold their end of the contract
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Jun 08,2018
Jun 08,2018
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I had a property that had not been rented out in 9 months and there were lots of issues to be resolved. Emma's drive and professionalism immediately re-assured me that she could get the property let and eased my worries.
Emma went the extra mile in ...
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Jan 24,2018
Jan 24,2018
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First class service. Friendly staff with a very professional attitude. Great advice, what more can you ask for in a rental agent!
I will definitely recommend them in future to anybody who asks....
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Comment on agent fees
Excellent fees, no issues there at all. Competitive
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Nov 22,2017
Nov 22,2017
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Caroline always proves to be extremely helpful and efficient. She maintains excellent customer service throughout my many queries and calls. I would highly recommend her to any landlord or tenant....
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Nov 22,2017
Nov 22,2017
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The staff at the Bishop Auckland branch of Castledene are delightful. Phil is always extremely helpful when I contact the office and Caroline can never do enough for you....
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Good
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Nov 21,2017
Nov 21,2017
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Caroline is very prompt and reliable and always answers emails quickly etc.. she keeps me updated with issues that arise with tenants,which have been a few recently!...
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Comment on agent fees
The agents fees are reasonable and within line with others
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Nov 21,2017
Nov 21,2017
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Pleasure to do business with
Keep up the good work
Phil and caroline are very helpful at all times, always have the answers...
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Good
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Nov 21,2017
Nov 21,2017
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I would hardly recommend Caroline as an excellent agent. She is efficient and reliable and does her job very well.
She is patient with my many queries and I know i can put full trust in her to look after my property....
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Good
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Nov 21,2017
Nov 21,2017
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Caroline is very helpfulĺ and helps with with any problems, would definitely recommend her couldnt of received a better service thank you...
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Nov 21,2017
Nov 21,2017
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Caroline is very considerate and professional , always prompt to reply to e mails and extremely helpful . I would highly recommend and can't wait to deal with her again in the future....
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Nov 21,2017
Nov 21,2017
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Just a quick comment on the absolutely fantastic service I was provided with from Caroline in my recent deals with her. made a particularly stressful time a very easy journey, communicated with me from start to finish and not once did I have to call ...
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good
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Nov 20,2017
Nov 20,2017
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I have worked with Castledene for a long while now and have found the agent to be fantastic. Work comes in frequently and I am happy with the payments system.
Caroline and Phil are a great team...
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No fees information available
Kindly note that legally, letting agents need to publish information about their tenancy fees, government-approved redress schemes and client money protection schemes on their website and on third party websites (on which agents are listed). For properties to lease/rent in England, agents need to keep this information up to date and precise on allAgents or specify within the property description.
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Last updated at 11:32 AM 31/03/2017 by allAgents
Best Letting Agent in DL14 
