• Phil Johnson
    Phil Johnson
  • Caroline Ryan
    Caroline Ryan
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    Jordan Benson
Welcome to Castledene Sales & Lettings, the current Sunday Times Northern Letting Agent of the Year 2016 - a reason we attribute to Customer Service being at the forefront of everything we do. This focus ensures our customers receive a level of service that surpasses their expectations and those of our competitors. The reason why this Service is so good ? We are unrivalled when it comes to staff development & training, meaning you can rest assured that whatever your property requireme Read full description...nts, you are in safe hands with Castledene. Operating from 5 branches, our multi award winning Property Management & Sales company covers the entire North East of England. Please take time to browse our website where you will find useful information and free guides that will help you on your property journey.
Castledene Sales & Lettings

121 Newgate Street Bishop Auckland
County Durham
DL14 7EN

01388 608 523
Nov 22,2017
Minithumbup
Caroline Ryan
By: 'Josephine'
Nov 22,2017
0 people found
this helpful
Caroline always proves to be extremely helpful and efficient. She maintains excellent customer service throughout my many queries and calls. I would highly recommend her to any landlord or tenant....
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Nov 22,2017
Minithumbup
Caroline Ryan
Phil Johnson
By: 'Blusteal'
Nov 22,2017
0 people found
this helpful
The staff at the Bishop Auckland branch of Castledene are delightful. Phil is always extremely helpful when I contact the office and Caroline can never do enough for you....
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Comment on agent fees
Good
Was this helpful? Yes
Nov 21,2017
Minithumbup
Caroline Ryan
By: 'Simon Lovatt'
Nov 21,2017
0 people found
this helpful
Caroline is very prompt and reliable and always answers emails quickly etc.. she keeps me updated with issues that arise with tenants,which have been a few recently!...
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Comment on agent fees
The agents fees are reasonable and within line with others
Was this helpful? Yes
Nov 21,2017
Minithumbup
Caroline Ryan
Phil Johnson
By: 'George'
Nov 21,2017
0 people found
this helpful
Pleasure to do business with Keep up the good work Phil and caroline are very helpful at all times, always have the answers...
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Comment on agent fees
Good
Was this helpful? Yes
Nov 21,2017
Minithumbup
Caroline Ryan
By: 'Kklarke'
Nov 21,2017
0 people found
this helpful
I would hardly recommend Caroline as an excellent agent. She is efficient and reliable and does her job very well. She is patient with my many queries and I know i can put full trust in her to look after my property....
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Comment on agent fees
Good
Was this helpful? Yes
Nov 21,2017
Minithumbup
Caroline Ryan
By: 'AshS'
Nov 21,2017
0 people found
this helpful
Caroline is very helpfulĺ and helps with with any problems, would definitely recommend her couldnt of received a better service thank you...
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Nov 21,2017
Minithumbup
Caroline Ryan
By: 'Harvey'
Nov 21,2017
0 people found
this helpful
Caroline is very considerate and professional , always prompt to reply to e mails and extremely helpful . I would highly recommend and can't wait to deal with her again in the future....
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Nov 21,2017
Minithumbup
Caroline Ryan
By: 'Martin'
Nov 21,2017
0 people found
this helpful
Just a quick comment on the absolutely fantastic service I was provided with from Caroline in my recent deals with her. made a particularly stressful time a very easy journey, communicated with me from start to finish and not once did I have to call to review progress. a first and service that will make me come back to you every time Customer service at its best....
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Comment on agent fees
good
Was this helpful? Yes
Nov 20,2017
Minithumbup
Caroline Ryan
Phil Johnson
By: 'Durham Boards'
Nov 20,2017
0 people found
this helpful
I have worked with Castledene for a long while now and have found the agent to be fantastic. Work comes in frequently and I am happy with the payments system. Caroline and Phil are a great team...
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Comment on agent fees
Good
Was this helpful? Yes
Nov 20,2017
Minithumbup
Caroline Ryan
By: 'Rishi'
Nov 20,2017
0 people found
this helpful
Caroline has been great since taking management of my property. I previously had a lack of communication from my previous agents hence moving to Castledene. Consistence in updating me and make me feel reassured that a management company is actually managing it well....
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Comment on agent fees
Acceptable
Was this helpful? Yes
Nov 20,2017
Minithumbup
Phil Johnson
Caroline Ryan
By: 'Mr David rithchin'
Nov 20,2017
0 people found
this helpful
I have recently had my property let with castledene which needed work doing this was done very quickly and efficiently very pleased to finally get my property let with a great agent both phil and caroline were very prompt in my query and knew the area well....
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Comment on agent fees
Good
Was this helpful? Yes
Nov 20,2017
Minithumbup
Caroline Ryan
By: 'Jackdauntless'
Nov 20,2017
0 people found
this helpful
I have just moved into a property. Caroline was my point of contact, process was very smooth and efficient and I am very happy with the service....
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Nov 20,2017
Minithumbup
By: 'Mwright'
Nov 20,2017
0 people found
this helpful
As a tenant applying for a property through Castledene I received 5 star customer service which made my move easy. Highly recommend Castledene, very helpful and kind staff....
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Comment on agent fees
Good
Was this helpful? Yes
Nov 20,2017
Minithumbup
Caroline Ryan
By: 'Tanya'
Nov 20,2017
0 people found
this helpful
I would like to leave a review due to my experience and customer service I have received whilst moving into a property. Caroline has been brilliant from start to finish Love my property and so happy with everything Thank you Castledene Bishop...
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Comment on agent fees
Good
Was this helpful? Yes
Nov 17,2017
Minithumbup
Caroline Ryan
By: 'Mrs Edwards'
Nov 17,2017
0 people found
this helpful
I have dealt with Caroline for several months now during a particularly stressful time having found myself with a vacant property left in a poor state. Caroline's customer service and professionalism has been outstanding, she gave me every faith that she was doing everything she could to ensure my property was back to a liveable condition and within 2 weeks I have a wonderful new tenant! She communicated every step of the way and made me feel like I was a priority whilst providing a quali...
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Comment on agent fees
Good
Was this helpful? Yes
Nov 17,2017
Minithumbup
Caroline Ryan
By: 'Mrs Jones'
Nov 17,2017
0 people found
this helpful
Caroline is a professional and friendly agent with whom I have built up a great rapport with. Her manner and service over the phone is exceptional, she is always willing to go the extra mile for her clients. Any questions I have, I directly contact Caroline with confidence. Her professional and friendly manner makes her approachable and I know she will always pick up the phone and answer my questions. She is a true asset to the company. Thank you for the excellent service you provide on a day to...
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Comment on agent fees
Good
Was this helpful? Yes
Nov 17,2017
Minithumbup
Caroline Ryan
By: 'Rebecca'
Nov 17,2017
0 people found
this helpful
Dealt with Caroline throughout my experience with Castledene and I have found her to be professional and pleasant. Always keeps me up to date with any changes and is never too busy to help if I have any queries. Would recommend her to anyone...
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Nov 17,2017
Minithumbup
Caroline Ryan
By: 'Steven Wylie'
Nov 17,2017
0 people found
this helpful
I have been a contractor with Castledene for the last couple of weeks. I was very nervous as I have just started Self Employed and I have to say I have no concerns at the moment. I get a steady pace of work and I have a good relationship with Caroline. If I have too much il let her know and if I'm quiet she will put some more work my way. Good rapport with the other staff members. Overall pleasure to do business with...
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Comment on agent fees
Good
Was this helpful? Yes
Nov 17,2017
Minithumbup
Caroline Ryan
By: 'Rach'
Nov 17,2017
0 people found
this helpful
Had a brilliant straight forward experience with caroline, thanks again for all your help. Defo reccomend castle dene for all kinds of housing needs....
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Comment on agent fees
Good
Was this helpful? Yes
Nov 17,2017
Minithumbup
Caroline Ryan
Caroline Ryan
By: 'Karen'
Nov 17,2017
0 people found
this helpful
Caroline has been a pleasure to work with and is always happy to help no matter how big or small my problem is. She is one of the most pleasant and helpful young ladies I have ever met, highly recommend working with her as she is an asset to your team...
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Comment on agent fees
Good
Was this helpful? Yes
Nov 17,2017
Minithumbup
Caroline Ryan
Phil Johnson
By: 'Carol ann'
Nov 17,2017
0 people found
this helpful
I have been working with Phil for the last few years and only very recently Caroline. You can really tell they are both a good team and communicate with each other as no matter who answers the phone they are both aware of what's going on with my property. Pleasure to work with and look forward to a long professional relationship in the future. ...
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Comment on agent fees
The fees are good
Was this helpful? Yes
Nov 17,2017
Minithumbup
Caroline Ryan
Caroline Ryan
By: 'Mr Stephens'
Nov 17,2017
0 people found
this helpful
I don't have a great deal to do with Caroline as she handles everything excellently but if I do have an issue I know she is just the other end of the phone and nothing is too troubling for her. When we speak from time to time her customer service is always outstanding. 5*!!...
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Was this helpful? Yes
Nov 17,2017
Minithumbup
Caroline Ryan
By: 'Contractor'
Nov 17,2017
0 people found
this helpful
As a contractor, there is always a worry whether I will get regular work. Caroline provides regular updates on expected work, pay details and timeframes for completion of work. I can't fault Caroline on her communication, professionalism and customer service skills....
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Comment on agent fees
Good
Was this helpful? Yes
Nov 17,2017
Minithumbup
Caroline Ryan
Jordan Benson
By: 'Sarah Jane'
Nov 17,2017
0 people found
this helpful
I would like to leave a review for my service I have received from Castledene sales and lettings. I moved into a property this week and even from viewing stage I was very impressed. Jordan was fully aware of the property and had the answers to any of my questions My Portfolio manager is now Caroline Ryan. This Is my first home and I was to apply for Universal Credit, I didn't have the first clue but Caroline assisted me from start to finish. Advised me of what I should expect etc. I hav...
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Comment on agent fees
Good
Was this helpful? Yes
Nov 17,2017
Minithumbup
Caroline Ryan
By: 'Liam christie'
Nov 17,2017
0 people found
this helpful
Caroline is very professional , She has a great work attitude And delivers to a high standard, look forward to dealing with Caroline again ....
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Nov 17,2017
Minithumbup
Caroline Ryan
By: 'Mick'
Nov 17,2017
0 people found
this helpful
Caroline is extremely helpful and always professional. She appears to cope well under pressure and always manages to go above and beyond to satisfy requirements. Over time, we have built a very good relationship and I believe she is an asset to your company. It's a pleasure to deal with such a confident young lady...
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Nov 17,2017
Minithumbup
Caroline Ryan
By: 'Miss Local'
Nov 17,2017
0 people found
this helpful
Recently rented a property through Castle dene which was a big step for me moving out on my own however Caroline Ryan was there for me through every step and really gave me piece of mind throughout...
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Comment on agent fees
Good
Was this helpful? Yes
Nov 16,2017
Minithumbup
Caroline Ryan
By: 'Mr Simms'
Nov 16,2017
0 people found
this helpful
Caroline is always very professional and takes pride in her work, this portrays on a daily basis. In the time frame that I have worked with her I have found her to be very helpful with a polite and positive attitude, with nothing being too much trouble. She has dealt with past issues in a swift and accurate manner on several occasions. I would recommend Caroline as a point of contact for the Castledene group....
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Comment on agent fees
Fair
Was this helpful? Yes
Nov 16,2017
Minithumbup
Caroline Ryan
Caroline Ryan
By: 'Miss Jones'
Nov 16,2017
0 people found
this helpful
Amazing service Always recommend Castledene to everyone, Caroline is my only point of contact and has been for the last few years. Fountain of knowledge and always has the answers to any queries...
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Comment on agent fees
Good
Was this helpful? Yes
May 10,2017
Minithumbup
Emma Wilkinson
By: 'Gail'
May 10,2017
0 people found
this helpful
I have dealt with Emma whilst she has been employed by Castledene but i have known her for a lot of years from previous employments. I always believe that she deals with me in a professional manner. I would not hesitate to recommend her to any prospective landlords or even prospective tenants....
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Comment on agent fees
Good agents fees.
Was this helpful? Yes
Areas covered
  • DL15 0
  • DL13
  • DL15 8
  • DL13 3
  • DL15 9
  • DL13 5
  • DL16
  • DL14
  • DL16 7
  • DL14 0
  • DL4
  • DL14 6
  • DL4 7
  • DL14 7
  • DL14 8
  • DL14 9
  • DL15
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Services offered
  • Sales
  • Lettings
  • Block Management
  • Surveys
  • Conveyancing
  • Mortgage Advice
Valuation and Fee Performance
98% customers were satisfied with fees 93% accuracy of agent's valuations
Price range of properties reviewed
Sales
  • Min: £18,000
  • Max: £180,000

Letting
  • Min: £0
  • Max: £0

NAEA ARLA DPS


Review statistics

From Landlords From Tenants From Vendors From Buyers Other
23 1 11 0 1 0 0 0 5 1
Phil Johnson Phil Johnson
Portfolio Manager
7 reviews

About Phil No description set View full profile
Caroline Ryan Caroline Ryan
Senior Portfolio Manager
38 reviews

About Caroline No description set View full profile
Jordan Benson Jordan Benson
1 reviews

About Jordan No description set View full profile

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Last updated at 11:32 AM 31/03/2017 by allAgents

Complaints Procedure

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Last updated at 11:32 AM 31/03/2017 by allAgents

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