Welcome to Castledene Sales & Lettings, the current Sunday Times Northern Letting Agent of the Year 2016 - a reason we attribute to Customer Service being at the forefront of everything we do. This focus ensures our customers receive a level of service that surpasses their expectations and those of our competitors. The reason why this Service is so good ? We are unrivalled when it comes to staff development & training, meaning you can rest assured that whatever your property requireme Read full description...nts, you are in safe hands with Castledene. Operating from 5 branches, our multi award winning Property Management & Sales company covers the entire North East of England. Please take time to browse our website where you will find useful information and free guides that will help you on your property journey.
Castledene Sales & Lettings

121 Newgate Street Bishop Auckland
County Durham
DL14 7EN

01388 608 523
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Properties for Sale
Properties to Rent

“Excellent property manager...”

Feb 12,2019
Minithumbup
By: 'David'
Feb 12,2019
2 people found
this helpful
Castledene has managed 3 properties for me for several years. The staff at the office have changed a number of times but I am happy to say that Jodi is one of the best that has looked after the properties - she sends reports promptly, keeps ...
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Comment on agent fees
10% of rent received - very reasonable
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“Real positive change...”

Feb 12,2019
Minithumbup
By: 'Ben'
Feb 12,2019
1 people found
this helpful
The Bishop Auckland office have managed 2 properties on my behalf for a number of years. At times it has been disastrous. Wow what a change with Jodi and Jo coming on board. They have both been a breath of fresh air. Efficient, professional, extremely helpful, ...
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“Improvement....”

Feb 12,2019
Minithumbup
By: 'Mike J'
Feb 12,2019
1 people found
this helpful
Castledene have managed 2 properties for me for some years now and with several changes of staff it sometimes takes a while to establish a good working relationship. I have to say Jo Jones at Bishop Auckland has been a great addition to the team and ...
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Comment on agent fees
Ok if they don't increase them.
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“Professional and Friendly Service...”

Feb 12,2019
Minithumbup
By: 'CFS'
Feb 12,2019
0 people found
this helpful
The management of my properties has recently been taken over by Jodi. I have been very impressed with her response time to queries. I usually manage to get through to her or otherwise she telephones or emails back promptly. I have been very pleased with ...
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Comment on agent fees
Fee is pretty standard but slightly higher than on other properties I hold
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“Always very helpful...”

Feb 11,2019
Minithumbup
By: 'SM Hamilton'
Feb 11,2019
2 people found
this helpful
Phone calls and e mails promptly responded to. Jodi is very proactive in looking after my property and always very helpful....
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Comment on agent fees
Average
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“LOL...”

Feb 03,2019
Minithumbdown
By: 'Polly'
Feb 03,2019
0 people found
this helpful
Avoid avoid avoid !!! Liars Full of USELESS info PHIL from bishop Auckland branch only one who sorted anything out... They have nothing but awful houses to rent 1960s kitchen in 2018 Had kitchen re done landlord but rent up greedy t**t Hired the chuckle brothers ...
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Comment on agent fees
Expensive for a 2 bedroom house that wouldve housed squatters
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“Absolutely appaling...”

Oct 31,2018
Minithumbdown
By: 'DW04'
Oct 31,2018
1 people found
this helpful
The service we have received from this branch has been appalling. So many different staff members & managers & have been advised we are not entitled to our deposit back yet we are leaving the property in a better condition than when we rented it. There are ...
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Comment on agent fees
Fees are reasonable, however, they do NOT uphold their end of the contract
Was this helpful? Yes

“Outstanding Customer Service...”

Jun 08,2018
Minithumbdown
By: 'Outstanding Customer Service'
Jun 08,2018
0 people found
this helpful
I had a property that had not been rented out in 9 months and there were lots of issues to be resolved. Emma's drive and professionalism immediately re-assured me that she could get the property let and eased my worries. Emma went the extra mile in ...
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“Professional & Friendly...”

May 24,2018
Minithumbup
By: 'Mr M'
May 24,2018
0 people found
this helpful
I contacted Castledene as my property had been advertised with another agent for a while. Emma came out the next day and listed my property. She was helpful and really enthusiastic. She actually increased the rent and within one week had two people after it! ...
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Comment on agent fees
Well worth it!
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“Nightmare tenants, great landlords!...”

May 11,2018
Minithumbup
By: 'A. Knowles'
May 11,2018
0 people found
this helpful
I have been with Castledene for many years, I've seen a few staff changes recently but all for the better. Having had a struggle with my tenants not paying rent and damaging my property, which has been a really difficult time, the new team have ...
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Comment on agent fees
Good
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“First class service. Friendly staff with a very professional attitude. ......”

Jan 24,2018
Minithumbup
By: 'Mr Hawthorne'
Jan 24,2018
0 people found
this helpful
First class service. Friendly staff with a very professional attitude. Great advice, what more can you ask for in a rental agent! I will definitely recommend them in future to anybody who asks....
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Comment on agent fees
Excellent fees, no issues there at all. Competitive
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“Caroline always proves to be extremely helpful and efficient. She ......”

Nov 22,2017
Minithumbup
By: 'Josephine'
Nov 22,2017
0 people found
this helpful
Caroline always proves to be extremely helpful and efficient. She maintains excellent customer service throughout my many queries and calls. I would highly recommend her to any landlord or tenant....
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“The staff at the Bishop Auckland branch of Castledene are ......”

Nov 22,2017
Minithumbup
By: 'Blusteal'
Nov 22,2017
0 people found
this helpful
The staff at the Bishop Auckland branch of Castledene are delightful. Phil is always extremely helpful when I contact the office and Caroline can never do enough for you....
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Comment on agent fees
Good
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“Caroline is very prompt and reliable and always answers emails ......”

Nov 21,2017
Minithumbup
By: 'Simon Lovatt'
Nov 21,2017
0 people found
this helpful
Caroline is very prompt and reliable and always answers emails quickly etc.. she keeps me updated with issues that arise with tenants,which have been a few recently!...
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Comment on agent fees
The agents fees are reasonable and within line with others
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“Pleasure to do business with Keep up the good work ......”

Nov 21,2017
Minithumbup
By: 'George'
Nov 21,2017
0 people found
this helpful
Pleasure to do business with Keep up the good work Phil and caroline are very helpful at all times, always have the answers...
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Comment on agent fees
Good
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“I would hardly recommend Caroline as an excellent agent. She ......”

Nov 21,2017
Minithumbup
By: 'Kklarke'
Nov 21,2017
0 people found
this helpful
I would hardly recommend Caroline as an excellent agent. She is efficient and reliable and does her job very well. She is patient with my many queries and I know i can put full trust in her to look after my property....
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Comment on agent fees
Good
Was this helpful? Yes

“Caroline is very helpfulĺ and helps with with any problems, ......”

Nov 21,2017
Minithumbup
By: 'AshS'
Nov 21,2017
0 people found
this helpful
Caroline is very helpfulĺ and helps with with any problems, would definitely recommend her couldnt of received a better service thank you...
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“Caroline is very considerate and professional , always prompt to reply ......”

Nov 21,2017
Minithumbup
By: 'Harvey'
Nov 21,2017
0 people found
this helpful
Caroline is very considerate and professional , always prompt to reply to e mails and extremely helpful . I would highly recommend and can't wait to deal with her again in the future....
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“Just a quick comment on the absolutely fantastic service I ......”

Nov 21,2017
Minithumbup
By: 'Martin'
Nov 21,2017
0 people found
this helpful
Just a quick comment on the absolutely fantastic service I was provided with from Caroline in my recent deals with her. made a particularly stressful time a very easy journey, communicated with me from start to finish and not once did I have to call ...
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Comment on agent fees
good
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“I have worked with Castledene for a long while now ......”

Nov 20,2017
Minithumbup
By: 'Durham Boards'
Nov 20,2017
0 people found
this helpful
I have worked with Castledene for a long while now and have found the agent to be fantastic. Work comes in frequently and I am happy with the payments system. Caroline and Phil are a great team...
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Comment on agent fees
Good
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“Caroline has been great since taking management of my property. ......”

Nov 20,2017
Minithumbup
By: 'Rishi'
Nov 20,2017
0 people found
this helpful
Caroline has been great since taking management of my property. I previously had a lack of communication from my previous agents hence moving to Castledene. Consistence in updating me and make me feel reassured that a management company is actually managing it well....
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Comment on agent fees
Acceptable
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“I have recently had my property let with castledene which ......”

Nov 20,2017
Minithumbup
By: 'Mr David rithchin'
Nov 20,2017
0 people found
this helpful
I have recently had my property let with castledene which needed work doing this was done very quickly and efficiently very pleased to finally get my property let with a great agent both phil and caroline were very prompt in my query and knew the ...
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Comment on agent fees
Good
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“I have just moved into a property. Caroline was my ......”

Nov 20,2017
Minithumbup
By: 'Jackdauntless'
Nov 20,2017
0 people found
this helpful
I have just moved into a property. Caroline was my point of contact, process was very smooth and efficient and I am very happy with the service....
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“As a tenant applying for a property through Castledene I ......”

Nov 20,2017
Minithumbup
By: 'Mwright'
Nov 20,2017
0 people found
this helpful
As a tenant applying for a property through Castledene I received 5 star customer service which made my move easy. Highly recommend Castledene, very helpful and kind staff....
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Comment on agent fees
Good
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“I would like to leave a review due to my ......”

Nov 20,2017
Minithumbup
By: 'Tanya'
Nov 20,2017
0 people found
this helpful
I would like to leave a review due to my experience and customer service I have received whilst moving into a property. Caroline has been brilliant from start to finish Love my property and so happy with everything Thank you Castledene Bishop...
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Comment on agent fees
Good
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“I have dealt with Caroline for several months now during ......”

Nov 17,2017
Minithumbup
By: 'Mrs Edwards'
Nov 17,2017
0 people found
this helpful
I have dealt with Caroline for several months now during a particularly stressful time having found myself with a vacant property left in a poor state. Caroline's customer service and professionalism has been outstanding, she gave me every faith that she was doing everything she ...
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Comment on agent fees
Good
Was this helpful? Yes

“Caroline is a professional and friendly agent with whom I ......”

Nov 17,2017
Minithumbup
By: 'Mrs Jones'
Nov 17,2017
0 people found
this helpful
Caroline is a professional and friendly agent with whom I have built up a great rapport with. Her manner and service over the phone is exceptional, she is always willing to go the extra mile for her clients. Any questions I have, I directly contact ...
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Comment on agent fees
Good
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“Dealt with Caroline throughout my experience with Castledene and I ......”

Nov 17,2017
Minithumbup
By: 'Rebecca'
Nov 17,2017
0 people found
this helpful
Dealt with Caroline throughout my experience with Castledene and I have found her to be professional and pleasant. Always keeps me up to date with any changes and is never too busy to help if I have any queries. Would recommend her to anyone...
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“I have been a contractor with Castledene for the last ......”

Nov 17,2017
Minithumbup
By: 'Steven Wylie'
Nov 17,2017
0 people found
this helpful
I have been a contractor with Castledene for the last couple of weeks. I was very nervous as I have just started Self Employed and I have to say I have no concerns at the moment. I get a steady pace of work and I ...
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Comment on agent fees
Good
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“Had a brilliant straight forward experience with caroline, thanks again ......”

Nov 17,2017
Minithumbup
By: 'Rach'
Nov 17,2017
0 people found
this helpful
Had a brilliant straight forward experience with caroline, thanks again for all your help. Defo reccomend castle dene for all kinds of housing needs....
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Comment on agent fees
Good
Was this helpful? Yes
Areas covered
  • DL15 0
  • DL13
  • DL15 8
  • DL13 3
  • DL15 9
  • DL13 5
  • DL16
  • DL14
  • DL16 7
  • DL14 0
  • DL4
  • DL14 6
  • DL4 7
  • DL14 7
  • DL14 8
  • DL14 9
  • DL15
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Services offered
  • Sales
  • Lettings
  • Block Management
  • Surveys
  • Conveyancing
  • Mortgage Advice
Valuation and Fee Performance
94% customers were satisfied with fees 85% accuracy of agent's valuations
Price range of properties reviewed
Sales
  • Min: £18,000
  • Max: £180,000

Letting
  • Min: £0
  • Max: £0

NAEA ARLA DPS


Review statistics

From Landlords From Tenants From Vendors From Buyers Other
30 2 11 2 1 0 0 0 6 1

Fees

No fees set.

Complaints Procedure

No procedure set.
Last updated at 11:32 AM 31/03/2017 by allAgents

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Branch - Bishop Auckland, DL14

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