Castledene Sales & Lettings - Bishop Auckland, , DL14

14 reviews 4.4/5 rating
  • 71% valuation accuracy
  • 86% recommend
  • 92% fee satisfaction
  • Phil Johnson
    Phil Johnson
  • Emma Wilkinson
    Emma Wilkinson
  • Collette Povey
    Collette Povey
  • Jean Rankin
    Jean Rankin
Welcome to Castledene Sales & Lettings, the current Sunday Times Northern Letting Agent of the Year 2016 - a reason we attribute to Customer Service being at the forefront of everything we do. This focus ensures our customers receive a level of service that surpasses their expectations and those of our competitors. The reason why this Service is so good ? We are unrivalled when it comes to staff development & training, meaning you can rest assured that whatever your property requirements, you Read full description... are in safe hands with Castledene. Operating from 5 branches, our multi award winning Property Management & Sales company covers the entire North East of England. Please take time to browse our website where you will find useful information and free guides that will help you on your property journey.
Castledene Sales & Lettings

121 Newgate Street Bishop Auckland
County Durham
DL14 7EN

01388 608 523
May 10,2017
Minithumbup
Emma Wilkinson
Emma Wilkinson
By:
May 10,2017
0 people found
this helpful
I have dealt with Emma whilst she has been employed by Castledene but i have known her for a lot of years from previous employments. I always believe that she deals with me in a professional manner. I would not hesitate to recommend her to any prospective landlords or even prospective tenants....
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Comment on agent fees
Good agents fees.
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Apr 14,2017
Minithumbup
Jean Rankin
Jean Rankin
By:
Apr 14,2017
0 people found
this helpful
I found CastleDene very helpful and Jean who showed me around a property was really chatty and professional. I would recommend them to anybody....
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Comment on agent fees
Fair
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Apr 13,2017
Minithumbup
Emma Wilkinson
Emma Wilkinson
By:
Apr 13,2017
0 people found
this helpful
Castledene was able to help me with all my inquiries quickly and efficiently. I felt very confident that I was being given all the information I needed....
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Apr 13,2017
Minithumbup
Phil Johnson
Phil Johnson
By:
Apr 13,2017
0 people found
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My experience of the Castledene group of companies is excellent. As a corporate landlord and developer, we frequently use estate agents throughout the region and have a good benchmark for the better firms. Castledene are, without doubt, the best we have found. We use a number of the Castledene and subsidiary branches. In particularly, the service offered to us from the Bishop Auckland branch is first rate. This branch manages a number of our properties in our residential portfolio. The team are...
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Apr 10,2017
Minithumbup
Jean Rankin
Jean Rankin
By:
Apr 10,2017
0 people found
this helpful
Jean was very helpful in showing me the property and answered all my questions and also explained everything very well....
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Comment on agent fees
Good
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Apr 07,2017
Minithumbup
Emma Wilkinson
Emma Wilkinson
By:
Apr 07,2017
0 people found
this helpful
Leanne was great and helped me get a property very quickly. Answered all my questions very professionally amd has great knowledge . Thanks for the help...
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Comment on agent fees
Ver reasonable
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Apr 07,2017
Minithumbup
Phil Johnson
Phil Johnson
By:
Apr 07,2017
0 people found
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very happy with Phil and the way he manages my property. Great communication at all times and very helpful, highly recommend...
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Apr 07,2017
Minithumbup
Emma Wilkinson
Emma Wilkinson
By:
Apr 07,2017
0 people found
this helpful
I have found Emma Wilkinson to be very professional and gets the job done. And seems to have a good landlord/ tenant understanding...
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Comment on agent fees
Fair
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Apr 06,2017
Minithumbup
Emma Wilkinson
Emma Wilkinson
By:
Apr 06,2017
0 people found
this helpful
Emma Wilkinson has been handling one of our rental houses that has had some difficult long standing tenant issues, her professionalism and positive pro active attitude has meant this situation has been turned around very quickly. She is thorough, has a broad knowledge of the business and is a pleasure to deal with....
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Comment on agent fees
Satisfactory.
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Apr 06,2017
Minithumbup
Emma Wilkinson
Emma Wilkinson
By:
Apr 06,2017
0 people found
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Emma is professional, friendly, proactive and responsive. I am very happy that she is my agent. Thank you very much....
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Apr 06,2017
Minithumbup
Emma Wilkinson
Emma Wilkinson
By:
Apr 06,2017
2 people found
this helpful
Emma started looking after my portfolio in January after loosing a little faith I was amazed how proactive at sorting out the problems there. Not only did our bank balance grow our faith in castledene was restored! I can't thank Emma enough for her efforts and hard work it really has not gone unnoticed. Thank you...
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Apr 03,2017
Minithumbup
Callum Conroy
Callum Conroy
By:
Apr 03,2017
0 people found
this helpful
I sold a property through Castledene in Bishop Auckland and had a good experience. The property sold to a cash buyer in a few days and completed in three weeks. Couldn't be happier!...
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Comment on agent fees
Happy
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Mar 24,2017
Minithumbdown
By:
Mar 24,2017
1 people found
this helpful
Absolute shambles! Telephoned them a week ago to arrange an appointment for a property we were hoping to rent- young girl answered phone who didn't have a clue, I asked o speak to someone else. She told me she would email the landlord to arrange a viewing and get back to me. 1 week later...... Still no word. Phoned back Castledene-a young lad answered phone - I explained we had been interested in a property to rent and had waited over a week for a viewing - very condescending and asked me what I...
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Feb 13,2017
Minithumbdown
By:
Feb 13,2017
0 people found
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A real health warning here ...they failed to do tenant referencing properly, inspections and inventories and to respond to tenants complaining about a fault with the property. They also failed to do statutory stuff as well such as right to rent checks....
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Comment on agent fees
Not worth paying a fee for such a poor job. I would have been better doing the work myself.
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Areas covered
  • DL15 0
  • DL13
  • DL15 8
  • DL13 3
  • DL15 9
  • DL13 5
  • DL16
  • DL14
  • DL16 7
  • DL14 0
  • DL4
  • DL14 6
  • DL4 7
  • DL14 7
  • DL14 8
  • DL14 9
  • DL15
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Services offered
  • Sales
    •
  • Lettings
    •
  • Block Management
  • Surveys
  • Conveyancing
  • Mortgage Advice
Valuation and Fee Performance
92% customers were satisfied with fees 71% accuracy of agent's valuations
Price range of properties reviewed
Sales
  • Min: £18,000
  • Max: £180,000

Letting
  • Min: £0
  • Max: £0

NAEA ARLA DPS


Review statistics

From Landlords From Tenants From Vendors From Buyers Other
7 1 3 0 1 0 0 0 1 1
Phil Johnson Phil Johnson
Portfolio Manager 2 reviews

About Phil No description set View full profile
Emma Wilkinson Emma Wilkinson
Portfolio Manager 7 reviews

About Emma No description set View full profile
Collette Povey Collette Povey
Portfolio Manager 0 reviews

About Collette No description set View full profile
Jean Rankin Jean Rankin
Accompanied Viewer 2 reviews

About Jean No description set View full profile
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Fees

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Last updated at 11:32 AM 31/03/2017 by allAgents

Complaints Procedure

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Last updated at 11:32 AM 31/03/2017 by allAgents

Awards won by Castledene Sales & Lettings, Bishop Auckland DL14 7EN

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Estate Agents Rankings

Letting Agents Rankings

Opening hours


  • Monday: 09:00 - 17:00
  • Tuesday: 09:00 - 17:00
  • Wednesday: 09:00 - 17:00
  • Thursday: 09:00 - 17:00
  • Friday: 09:00 - 17:00
  • Saturday: 09:00 - 12:00
  • Sunday: Closed

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