• Claire Mullan
    Claire Mullan
  • Callum Conroy
    Callum Conroy
  • Rebecca Tupling
    Rebecca Tupling
  • Georgia Fulcher
    Georgia Fulcher
  • Caroline Ryan
    Caroline Ryan
  • Toni Harrison
    Toni Harrison
Welcome to Castledene Sales and Lettings, the current Sunday Times Northern Letting Agent of the Year 2016 a reason we attribute to Customer Service being at the forefront of everything we do. This focus ensures our customers receive a level of service that surpasses their expectations and those of our competitors. The reason why this Service is so good ? We are unrivalled when it comes to staff development and training, meaning you can rest assured that whatever your property requirements, y Read full description...ou are in safe hands with Castledene. Operating from 4 branches, our multi award winning Property Management and Sales company covers the entire North East of England. Please take time to browse our website where you will find useful information and free guides that will help you on your property journey.
Castledene Sales & Lettings

Easington Business Centre, Seaside Lane Easington
County Durham
SR8 3LJ

0191 527 4000
Apr 25,2017
Minithumbup
Georgia Fulcher
Claire Mullan
By:
Apr 25,2017
0 people found
this helpful
Being a Landlord of a number of properties in the County Durham area for nearly 10 years I will not hesitate to use Castledene again. I found them the moment I walked into their offices to the day they moved my tenant in very polite and very professional. They kept me updated on all prospective tenants and were only a phone call or email away if I had any queries. A big thank you to Claire and her team....
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Comment on agent fees
Good
Was this helpful? Yes
Apr 21,2017
Minithumbup
Caroline Ryan
By:
Apr 21,2017
0 people found
this helpful
I have worked alongside Caroline for the last couple of months to which she has managed my properties efficiently and effectively, she ensured I was kept up to date at all times even when the news wasn't always fantastic which is to be expected in some cases. I would recommend Castledene to any of my friends I know that are looking to Invest or rent out properties as the whole process has been smooth sailing from start to finish and I hope to have a long happy relationship with Castledene in t...
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Was this helpful? Yes
Apr 17,2017
Minithumbup
Callum Conroy
By:
Apr 17,2017
0 people found
this helpful
I was looking at selling my house and spoke with Callum. It was a nice change speaking to someone who didn't give me the usual 'estate agent' drivel! He was honest with the valuation of my property and the best strategy to go for. Thank you for been honest if I decide to sell anymore of my properties I will certainly use you again!...
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Was this helpful? Yes
Apr 13,2017
Minithumbup
Callum Conroy
By:
Apr 13,2017
0 people found
this helpful
Just want to say a massive thank you to Callum for helping me build my portfolio. I have dealt with other companies and individuals before and all they care about is getting their commison. Callum gives honest advice and genuinely wants you to be happy with the deal first before you commit to it. There are a lot of sharks out there and thankfully by dealing with Callum he's stopped me getting bit!...
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Was this helpful? Yes
Apr 13,2017
Minithumbup
Georgia Fulcher
Caroline Ryan
By:
Apr 13,2017
0 people found
this helpful
Great agency managed to answer all relevant questions Dealt with any worries I have of moving into my own property...
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Was this helpful? Yes
Apr 12,2017
Minithumbup
Claire Mullan
By:
Apr 12,2017
0 people found
this helpful
Castledene have helped me from start to finish of my renting process. They have got back to me quickly with all questions answered correctly and in detail. It has been my first rental property and Castledene made it easy and stress free for me. Would definitely recommend!...
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Was this helpful? Yes
Apr 11,2017
Minithumbup
Callum Conroy
By:
Apr 11,2017
0 people found
this helpful
We have used Castledene to sell our property and our contact has been Callum. I can't thank Callum enough, his is very honest and has genuinely had our best interests at heart, we really can't thank him enough!...
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Was this helpful? Yes
Apr 10,2017
Minithumbup
Callum Conroy
By:
Apr 10,2017
0 people found
this helpful
I bought a house through Castledene and can't thank Callum enough. He kept me updated through out and was always chasing the solicitors to get the purchase through to work with my timescale. Thank you!...
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Was this helpful? Yes
Apr 07,2017
Minithumbup
Claire Mullan
Toni Harrison
By:
Apr 07,2017
0 people found
this helpful
I find Toni very professional and efficient. i recently transferred from another management company and i am now getting a superior service....
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Comment on agent fees
Slightly expensive
Was this helpful? Yes
Apr 06,2017
Minithumbup
Caroline Ryan
By:
Apr 06,2017
0 people found
this helpful
Caroline Ryan has demonstrated her ability to manage the letting of property. To us this is very important as we are not in the country but are confident that she is managing our property....
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Comment on agent fees
Good
Was this helpful? Yes
Apr 06,2017
Minithumbup
Caroline Ryan
Georgia Fulcher
By:
Apr 06,2017
0 people found
this helpful
Excellent and attentive service. Always kept up to date and any questions/queries are quickly responded to. Very professional and thorough....
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Comment on agent fees
Reasonable
Was this helpful? Yes
Apr 05,2017
Minithumbup
Rebecca Tupling
Georgia Fulcher
By:
Apr 05,2017
0 people found
this helpful
Rebecca and Georgia are both lovely and if I have any problems with my house or anything they get it sorted out straight away!!...
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Comment on agent fees
Good
Was this helpful? Yes
Apr 05,2017
Minithumbup
Rebecca Tupling
By:
Apr 05,2017
0 people found
this helpful
I think Rebecca is wonderful, she always answers my emails very quickly and keeps on top of all the bits and drabs of payments my tenants make which must be very difficult to do and saves me hours of work. I would recommend her and Castledene to any one. They are totally reliable and trustworthy....
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Comment on agent fees
They charge 10% which I am quite happy with.
Was this helpful? Yes
Apr 05,2017
Minithumbup
Toni Harrison
By:
Apr 05,2017
0 people found
this helpful
We first encountered Castledene after returning from Portugal and were in need of a rental property with some urgency. They efficiently sorted out a suitable property and made sure that the process was smooth in terms of getting us in within days. There was an initial hiccup with a wrong key but this was swiftly overcome and since then the tenancy has been smoothly run and easy for us to deal with. Toni is extremely pleasant to deal with and has been kind enough to acknowledge each rental paymen...
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Comment on agent fees
I have no knowledge of current fees, but when we first joined the fees were very reasonable and proved to be good value. Peace of mind is something worth paying for.
Was this helpful? Yes
Apr 05,2017
Minithumbup
Toni Harrison
By:
Apr 05,2017
0 people found
this helpful
Toni has been very efficient in handling both the financial and maintenance side of our property in Bede Street, Easington Colliery. I feel confidant that our property is in good hands....
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Comment on agent fees
Fees are fair
Was this helpful? Yes
Apr 05,2017
Minithumbup
Toni Harrison
By:
Apr 05,2017
0 people found
this helpful
Words Fail me... Professional and always with smile she attends to all items dillegentley, efficiently, and quickly. Excellent service as always...
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Comment on agent fees
Average
Was this helpful? Yes
Apr 05,2017
Minithumbup
Caroline Ryan
By:
Apr 05,2017
0 people found
this helpful
Caroline Ryan has been a massive help to our business. She is very fast and reliable with all our queries....
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Was this helpful? Yes
Apr 05,2017
Minithumbup
Toni Harrison
By:
Apr 05,2017
0 people found
this helpful
Brilliant Service at all times by Toni, any queries I might have with my rented property she will have resolved very quickly. Keep up the fab work xx...
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Comment on agent fees
Good
Was this helpful? Yes
Apr 05,2017
Minithumbup
Caroline Ryan
Georgia Fulcher
By:
Apr 05,2017
0 people found
this helpful
Both these girls have been amazing at getting things sorted out always get to speak to them on the phone or face to face...
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Comment on agent fees
Good
Was this helpful? Yes
Apr 05,2017
Minithumbup
Caroline Ryan
By:
Apr 05,2017
0 people found
this helpful
Caroline is the latest in a line of portfolio managers that myself and my brother have had looking after our property. She sends us regular emails relating to the monthly statements. She contacts us regarding problems relating to the property and is generally prompt in her correspondence. We haven't had to bother her regarding issues from our perspective but would be confident she would deal with in a satisfactory and timely manner....
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Comment on agent fees
No comment
Was this helpful? Yes
Apr 05,2017
Minithumbup
Toni Harrison
By:
Apr 05,2017
0 people found
this helpful
We have always found Castledeen through Toni Harrison good and reliable .The service over the last two years has been acceptable ....
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Comment on agent fees
Fair
Was this helpful? Yes
Apr 04,2017
Minithumbup
Rebecca Tupling
By:
Apr 04,2017
0 people found
this helpful
I would highly recommend Castledene. They provide a great, friendly service and are happy to help. Rebecca always replies promptly to my emails and keeps me up to date on any issues. Thank you!...
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Was this helpful? Yes
Apr 04,2017
Minithumbup
Rebecca Tupling
By:
Apr 04,2017
0 people found
this helpful
Rebecca Has always dealt with my enquiries in a competent and professional manner. She has supported me in dealing with a difficult tenant and I enjoyed always felt her approach was well balanced and insightful. I have a positive working relationship with her and look forward to that continuing. Would highly recommend Rebecca to any potential landlords....
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Comment on agent fees
Fees are reasonable
Was this helpful? Yes
Apr 03,2017
Minithumbup
Callum Conroy
By:
Apr 03,2017
0 people found
this helpful
We have sold 3 properties through Castledene and Callum has been our contact from the start. He has always worked in our best interest to get us the best price. If any problems have arisen Callum has come up with solutions and gave us advice on what to do. Callum couldn't have been more helpful!...
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Comment on agent fees
Good
Was this helpful? Yes
Apr 03,2017
Minithumbup
Callum Conroy
By:
Apr 03,2017
0 people found
this helpful
I sold a property using Callum at Castledene - within a week he had my property sold! The sale went through within 1 month to a cash buyer. I have other properties and when I decide to sell them I will be certainly using Castledene....
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Was this helpful? Yes
Mar 29,2017
Minithumbdown
By:
Mar 29,2017
0 people found
this helpful
Bought a property from them to let out. I was told it would let with ease and was told that it would not be vacant for long. A year later and the property still empty. Castledene lied to get the sale...
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Comment on agent fees
Fair
Was this helpful? Yes
Areas covered
  • SR8 1
  • SR8 3
  • SR8 5
  • SR8 2
  • SR8 4
  • DH6 2
Advertise on
Services offered
  • Sales
  • Lettings
  • Block Management
  • Surveys
  • Conveyancing
  • Mortgage Advice
Valuation and Fee Performance
100% customers were satisfied with fees % accuracy of agent's valuations
Price range of properties reviewed
Sales
  • Min: £26,000
  • Max: £65,000

Letting
  • Min: £0
  • Max: £65,000

NAEA ARLA DPS


Review statistics

From Landlords From Tenants From Vendors From Buyers Other
12 1 6 0 4 0 2 0 1 0
Claire Mullan Claire Mullan
Branch Manager
3 reviews

About Claire No description set View full profile
Callum Conroy Callum Conroy
Property Consultant
22 reviews

About Callum No description set View full profile
Rebecca Tupling Rebecca Tupling
Portfolio Manager
4 reviews

About Rebecca No description set View full profile
Georgia Fulcher Georgia Fulcher
Portfolio Manager
5 reviews

About Georgia No description set View full profile
Caroline Ryan Caroline Ryan
Portfolio Manager
7 reviews

About Caroline No description set View full profile
Toni Harrison Toni Harrison
Portfolio Manager
6 reviews

About Toni No description set View full profile

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Fees

No fees set.
Last updated at 11:32 AM 31/03/2017 by allAgents

Complaints Procedure

No procedure set.
Last updated at 11:32 AM 31/03/2017 by allAgents

Awards won by Castledene Sales & Lettings, Easington SR8 3LJ

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