• Lauren May
    Lauren May
  • Suzannah Newby
    Suzannah Newby
  • Martyna Kay
    Martyna Kay
  • Surj Walia
    Surj Walia
  • Emily Shillcock
    Emily Shillcock
  • Justyna Sienska
    Justyna Sienska
  • Edward Pereira
    Edward Pereira
  • Chris Neale
    Chris Neale
  • upload your photo
    Neno Sargoon
  • upload your photo
    Tim Saraci
  • claim your profile
    Amy Ferguson
  • claim your profile
    London London
  • claim your profile
    Unknown male agent Male agent
  • claim your profile
    Edward Periera
No description for branch.
Castle Residential (London)

25 Greenford Avenue Hanwell, London
Greater London
W7 1LP

020 8566 4499

Nov 18,2016
Minithumbup
By:
Nov 18,2016
Featured Review
0 people found
this helpful
First class service! After numerous agents told me I would struggle to sell my property in the current market, Eddie instilled complete confidence in me right from day one. The guys were transparent throughout and I always felt kept in the loop. Even when the sale wasn't going smoothly they never shied away from much needed tough conversations....
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Comment on agent fees
Cheaper than most
Was this helpful? Yes
Sep 29,2016
Minithumbup
By:
Sep 29,2016
Featured Review
1 people found
this helpful
Eddie and the team sold a two bed flat for us in Hanwell. We were always kept up-to-date with the viewings and comments from potential buyers. Eddie sourced a good tradesmen who spruced up the flat and also an engineer to check the boiler. As we were not living locally, this help was invaluable. We were happy with the selling price. I would highly recommend Eddie and his team to sell your property....
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Comment on agent fees
Fees are reasonable in comparison with their competitors
Was this helpful? Yes
Mar 29,2016
Minithumbup
By:
Mar 29,2016
Featured Review
1 people found
this helpful
Castles did an excellent job for me and achieved more than 15% over the price I anticipated. Their photos by Joe showed the place really well and they handled a bidding process very well. I would use them again and have no hesitation in recommending them....
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Comment on agent fees
reasonable - although I didn't pick up that their fee is exclusive of VAT
Was this helpful? Yes
Mar 21,2016
Minithumbup
By:
Mar 21,2016
Featured Review
0 people found
this helpful
An efficient and trustworthy estate agent! As a landlord, I have always found them to provide excellent service and great tenants. A big thank you to Surj....
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Comment on agent fees
Fair.
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Oct 08,2015
Minithumbup
By:
Oct 08,2015
Featured Review
1 people found
this helpful
I was very impressed with the service provided by Eddie Periera. He was always and easily contactable and kept me up to date at all times which we were very grateful for. As the property was unoccupied he visited on a regular basis and I felt that he really acted superbly on our behalf. A really nice genuine man and very professional. I would highly recommend this company and Eddie in particular....
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May 14,2015
Minithumbup
By:
May 14,2015
2 people found
this helpful
Edward is the kindest most helpful patient person there is. He knows his profession and is worth twice his weight in gold to say the least. I highly recommend him and he has made a stressful experience easier. Kay...
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May 06,2015
Minithumbdown
By:
May 06,2015
1 people found
this helpful
When I found the house through Castle I was assured that there was no problem with tenants. The tenants were happy to move out and the house will be sold as a vacant property. I was misled by Chris who suggested that I had a chance to complete the purchase before Christmas as tenants were very reliable and there's no problem to find a new property for them. At the beginning of January Chris admitted that the tenants have no references and the owners decided to swap places with the tenants. The c...
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What agent could do to change your mind?
The agency should discuss the cases with younger colleagues and follow their progress.
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Apr 20,2015
Minithumbup
By:
Apr 20,2015
0 people found
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Suzannah was very helpful in assisting both my partner and I to find a property. It was great to deal with an estate agent like her after our experience in dealing with some of the bigger agencies in the area who were an absolute nightmare throughout our property search. Martyna was efficient in dealing with the admin side of our offer. I would absolutely recommend Castle to friends and family....
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Comment on agent fees
I wouldn't say I was happy with the fees paid because I do think the fees are slightly expensive but they are in line with other agencies in the area.
Was this helpful? Yes
Apr 02,2015
Minithumbup
By:
Apr 02,2015
1 people found
this helpful
I have been using castle lettings for 5 years now and I find their approach and service is nothing but excellent and professional and very friendly staff I would recommend castle letting to every one local...
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Comment on agent fees
Happy paying their fees due to the quality of service
Was this helpful? Yes
Mar 18,2015
Minithumbup
By:
Mar 18,2015
1 people found
this helpful
It was an absolute pleasure dealing with Castle Residential when trying to find a new home recently. I feel like we were very difficult customers with the number of demands and restrictions we placed on our search in terms of location, price, space, pets, garden, aspect etc. In spite of that I always had the impression that Suzannah had listened to our needs and really understood the sort of place we were looking for. Instead of constantly bombarding me with phone calls and emails of places t...
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Mar 08,2015
Minithumbup
By:
Mar 08,2015
1 people found
this helpful
Professional service from the first viewing with none of the hard sell tactics that some other estate agencies use. Communication was good throughout the contract process. Whenever we have any issues that need addressing Amy is always quick to get them sorted after a quick email. Would recommend to others....
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Mar 04,2015
Minithumbup
By:
Mar 04,2015
1 people found
this helpful
I would like to thank you for the very efficient service you provided on the recent sale of my property in Hanwell. It was most helpful being able to talk to you whenever necessary and to have you keep in touch to update me on how the sale was progressing,so saving me any worries. I would not hesitate in recommending Castle Residential to anyone in need of your services....
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Feb 15,2015
Minithumbup
By:
Feb 15,2015
0 people found
this helpful
I was called back within 10min of my email and this fantastic service continued until I moved in. Top service Tim & Martyna...
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Feb 10,2015
Minithumbup
By:
Feb 10,2015
0 people found
this helpful
We first met Suzannah a year before our search. We moved from the US and knew nothing about the lettings market in the area. Suzannah gave us wonderful information and answered all our questions. When the time came for us to begin our search Suzannah listened to our needs and did an excellent job of finding exactly what we wanted in a home. We would highly recommend her to anyone searching for a home in Ealing....
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Comment on agent fees
The fees were very fair.
Was this helpful? Yes
Feb 09,2015
Minithumbup
By:
Feb 09,2015
0 people found
this helpful
Dealing with Castle Residential has been an absolute pleasure - their smooth, no nonsense, open approach to lettings management has been a brilliant experience for myself and two other tenants. We are all on a first name basis and find the whole team approachable, professional but also extremely caring and understanding of our needs. In particular, we have found Tim Saraci and Martyna Kay to be spot on - their competence, confidence and trust-earning reliability has been great. Both Martyna a...
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Feb 01,2015
Minithumbup
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Feb 01,2015
0 people found
this helpful
Martyna is an extremely friendly and helpful member of staff, always polite. Martyna will always deal with any queries that I have in a timely manner. I am extremely pleased with the flkat that I rent through them...
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Jan 26,2015
Minithumbup
By:
Jan 26,2015
4 people found
this helpful
I have to say that the whole team as Castle Resedential were fantastic when we bought our house. In particular Eddie Pereira and Neno Sargoon went out of their way several times to help us when problems arose and were always very helpful, open and honest. I would not hesitate to recommend them to family and friends....
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Jan 24,2015
Minithumbup
By:
Jan 24,2015
0 people found
this helpful
My experience with Caste Residential is extremely positive.Martyna is very profesional and always there to help.Highly recomending their service as it is a great pleasure to have a buisness with helpful people....
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Jan 23,2015
Minithumbup
By:
Jan 23,2015
0 people found
this helpful
From start to finish, Suzannah Newby was extremely helpful, polite, thorough and an absolute pleasure to work with! She made sure we had all the information we requested plus extra information that she thought would help and be of interest to us. She is an amazing worker and and a credit to the company. She made what was becoming a headache, an enjoyable experience and i can't thank her enough!...
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Comment on agent fees
The fees were as expected, I didn\'t need to discuss these as i was extremely happy with the service!
Was this helpful? Yes
Jan 22,2015
Minithumbup
By:
Jan 22,2015
0 people found
this helpful
The team at Castle Residential have been extremely efficient and professional in my search for new tenants for my flat in Ealing. I would definitely recommend them to any landlord looking for an agent in the Ealing area. Fantastic service provided by Martyna. She has been incredibly helpful and managed the whole process in a friendly and efficient manner....
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Jan 22,2015
Minithumbup
By:
Jan 22,2015
0 people found
this helpful
Martyna and Tim helped us in our flat search and they couldn't have been more professional in their approach. Both were very quick to answer our questions and ensured that the transaction went very smoothly. We would recommend them very highly!...
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Jan 21,2015
Minithumbup
By:
Jan 21,2015
0 people found
this helpful
It was so lucky for us that we have met Martyna and Suzannah. Their work were tremendous accurate and quick. We are more than satisfied! We will recommend them if you want to let or buy the property in their area. Thank you so much for your kindness!...
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Jan 20,2015
Minithumbup
By:
Jan 20,2015
1 people found
this helpful
Suzannah arranged a viewing with myself for a property which we moved into just this morning. She was a pleasure throughout. I also dealt extensively with Amy and Martyna to arrange the relevant documentation as well as the payment of the deposit etc. Having just moved to London it can be stressful trying to get a new place but the three girls made the whole process as easy as can be. I would recommend this company to anyone as a result....
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Jan 20,2015
Minithumbup
By:
Jan 20,2015
1 people found
this helpful
Castle have been a refreshing change to the usual agent. The initial letting of the property was smooth and all issues were resolved quickly. Martyna dealt with all my issues, she is professional, easy to deal with and will always get back to you on the same day. I would highly recommend Castle to others looking to rent out their properties....
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Jan 20,2015
Minithumbup
By:
Jan 20,2015
1 people found
this helpful
Martyna was professional, very helpfull and patient. She understood my concerns with input from Mr Walia. She went above and beyond what was required of her and found good tenants for us. I would not go to another agent because of her and Mr Walia....
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Comment on agent fees
I didn\'t check as I trust them to find the best tenant they can for my needs and they did. That is more important to me.
Was this helpful? Yes
Jan 20,2015
Minithumbup
By:
Jan 20,2015
0 people found
this helpful
Castle Residential was very swift in assisting me find a tenant for my flat, just before Christmas. Martyna was friendly and efficient and provided an excellent service. I have no complaints and would not hesitate in recommending Castle Residential placing good quality tenants in any property....
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Jan 19,2015
Minithumbup
By:
Jan 19,2015
1 people found
this helpful
I have had an extremely positive experience with Castle Residential. I met Surj at my property. He was prompt, polite and had an excellent understanding of the the area. He took some photos of the property and as promised was on a website that very same evening. Within one week he'd found an excellent professional. Everything was dealt with promptly and smoothly. Martyna dealt with all the paperwork and setting up of the meetings professionally. When I did have a question it was answered ...
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Jan 17,2015
Minithumbup
By:
Jan 17,2015
1 people found
this helpful
I had limited time between lets to prepare the property for new tenants. Martyna (Kay) proved to be very helpful and efficient arranging the repairs, paperwork, cleaning and the inventory for the property whilst reassuring the new tenants that everything they expected and were promised was in hand. Martyna took all the stress and pressure away from me and delivered the tenant's expectations,...
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Jan 16,2015
Minithumbup
By:
Jan 16,2015
2 people found
this helpful
I recently Bought a house in Cuckoo Avenue N0 7 last December 2014. I saw it through your agent Neno Sargoon who was very nice and made it possible that my offer, which was the first offer, was accepted and going through easily. He kept me aware of every step they are taking. Then I went and saw Edward Pereira, who was very kind and professional and was in touch with the owner of the house and kept me informed all the time. I am grateful to both Agent for their treatment and kindness....
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Comment on agent fees
I did not pay any fees
Was this helpful? Yes
Jan 15,2015
Minithumbup
By:
Jan 15,2015
1 people found
this helpful
I've been using Castle Residential since 2012. I have always felt the service to be very good and the rates competitive. My tenants have always had good comments about Castle in comparison to other agents in the Hanwell/Ealing areas. I don't live in London which has it's challenges when renting my flat out. However Martyna Kay is always friendly, helpful and replies promptly to my needs and requests....
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Was this helpful? Yes
Jan 15,2015
Minithumbup
By:
Jan 15,2015
1 people found
this helpful
Neno in particular and his colleagues at Castle in general, conducted the negotiations (the agent was acting for the Executors and I was purchasing) in a fair and professional manner. In seeking information and/or arranging viewing Neno was prompt and helpful in responding. Unfortunately late in the purchase formalities it transpired the vendor had misinformed the agent regarding the level of service charge. Neno was instrumental in bringing the subsequent renegotiation to a successful conclusio...
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Was this helpful? Yes
Jan 15,2015
Minithumbup
By:
Jan 15,2015
2 people found
this helpful
It gives me pleasure to write this review for Mrs Martyna Kay. I started looking for a flat to move in after my previous landlord informed me that he was coming back to his flat, and after I lived in his flat for six years. So initially, I was bit concerned how to find a convenient flat and go through all the dealings of a tenancy agreement and the move within a short and very busy time at my work. I contacted Castle Residential, then found a nice flat through them. Then I knew Martyna Kay wh...
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Was this helpful? Yes
Jan 15,2015
Minithumbup
By:
Jan 15,2015
0 people found
this helpful
I purchased a property last year with the help of Neno and I was really impressed. He always got back to me straight away and was honest and helpful. I was so happy with the great customer service, that we purchased our second property with his help just a few months later. Totally recommend him !!!!!!...
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Was this helpful? Yes
Jan 15,2015
Minithumbup
By:
Jan 15,2015
1 people found
this helpful
Hi there,my name is Jenny and I wanted to thank you guys for all your help. Me and my boyfriend were looking for a property to rent for more than a month, finally we thought we'll have to wait for the right moment and it happened, we saw advert by midnight of 25th of November, morning 26th we called up castle residential and Tim kindly showed us property, and the moment we walked in we new this should be our home. There was other couple who came for viewing, but we told ourselves if this is i...
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Was this helpful? Yes
Jan 15,2015
Minithumbup
By:
Jan 15,2015
1 people found
this helpful
Martyna has been really professional, helpful and approachable, she provided all information we asked for, and negotiated with the landlord on behalf us to get everything settled, we're very satisfied with her service, many thanks....
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Was this helpful? Yes
Areas covered
  • Hanwell, West Ealing,
  • Brentford, Northfields, Greenford
  • Perivale, Southall, Northolt
Advertise on
Services offered
  • Sales
  • Lettings
  • Block Management
  • Surveys
  • Conveyancing
  • Mortgage Advice
Valuation and Fee Performance
100% customers were satisfied with fees 89% accuracy of agent's valuations
Price range of properties reviewed
Sales
  • Min: £194,950
  • Max: £510,000

Letting
  • Min: £0
  • Max: £0

NAEA ARLA TPOS My deposits scheme


Review statistics

From Landlords From Tenants From Vendors From Buyers Other
78 0 96 4 17 1 9 1 5 1
Lauren May Lauren May
Lettings Negotiator
49 reviews

About Lauren No description set View full profile
Suzannah Newby Suzannah Newby
Senior Lettings Consultant
51 reviews

About Suzannah No description set View full profile
Martyna Kay Martyna Kay
Office Administrator
33 reviews

About Martyna No description set View full profile
Surj Walia Surj Walia
Lettings Director
75 reviews

About Surj Having worked at Castle since our opening in 2000 its been great to see the company grow and develop over the past years. I live in Hanwell and think it's a great place to be!!! Brent Lodge Park View full profile
Emily Shillcock Emily Shillcock
Administrator
7 reviews

About Emily No description set View full profile
Justyna Sienska Justyna Sienska
Lettings Consultant
0 reviews

About Justyna No description set View full profile
Edward Pereira Edward Pereira
Sales Manager
22 reviews

About Edward No description set View full profile
Chris Neale Chris Neale
Sales Consultant
10 reviews

About Chris No description set View full profile
Neno Sargoon - no image available Neno Sargoon
Sales Consultant
5 reviews

About Neno No description set View full profile
Tim Saraci - no image available Tim Saraci
Lettings Consultant
5 reviews

About Tim - View full profile
Amy Ferguson - upload your photo Amy Ferguson
3 reviews

About Amy No description set View full profile
London London - upload your photo London London
1 reviews

About London No description set View full profile
Unknown male agent Male agent - upload your photo Unknown male agent Male agent
1 reviews

About Unknown male agent No description set View full profile
Edward Periera - upload your photo Edward Periera
1 reviews

About Edward No description set View full profile

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Last updated at 10:19 AM 11/02/2015 by allAgents

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Last updated at 10:19 AM 11/02/2015 by allAgents

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