• Lauren May
    Lauren May
  • Suzannah Newby
    Suzannah Newby
  • Martyna Kay
    Martyna Kay
  • Surj Walia
    Surj Walia
  • Emily Shillcock
    Emily Shillcock
  • Justyna Sienska
    Justyna Sienska
  • Edward Pereira
    Edward Pereira
  • Chris Neale
    Chris Neale
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    Neno Sargoon
  • upload your photo
    Tim Saraci
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    Amy Ferguson
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    London London
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    Unknown male agent Male agent
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    Edward Periera
No description for branch.
Castle Residential (London)

25 Greenford Avenue Hanwell, London
Greater London
W7 1LP

020 8566 4499
Aug 05,2017
Minithumbup
Edward Pereira
By: 'Catherine'
Aug 05,2017
1 people found
this helpful
I sold my house through Castle Residential and would thoroughly recommend them. Eddie particularly was excellent. I had some issues with getting my tenants out of the house after a buyer had been found and Eddie was very helpful and gave me some good advice when I was trying to deal with the situation. Communication was great throughout the process and everyone at Castle was always professional, friendly and helpful....
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Comment on agent fees
Fees were good
Was this helpful? Yes
Apr 10,2017
Minithumbup
By: 'Mick'
Apr 10,2017
1 people found
this helpful
I was worried about selling my property for the right price, after many negative viewings from a rival estate agent . I needn't have worried when I asked Eddie and Joe from Castles to became involved in the potential selling of my house. I just left it to them ,and the whole process took just a few weeks to find a serious buyer . I was kept informed of all correspondence ,and the whole business transaction was completed smoothly and professionally. Very good work indeed....
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Comment on agent fees
Good
Was this helpful? Yes
Mar 27,2017
Minithumbup
Edward Periera
By: 'Z Shirra'
Mar 27,2017
1 people found
this helpful
We have been working with Castle on three separate occasions and they have never disappointed us. The whole team are professional and do their very best to help. Eddie made the process almost painless for us and made sure we were kept up to date and the process did not stall unnecessarily. Thank you Eddie and Castle for helping with the lettings, management and finally the sale of our rental flat....
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Was this helpful? Yes
Nov 18,2016
Minithumbup
Edward Pereira
By: 'Miss Walker'
Nov 18,2016
1 people found
this helpful
First class service! After numerous agents told me I would struggle to sell my property in the current market, Eddie instilled complete confidence in me right from day one. The guys were transparent throughout and I always felt kept in the loop. Even when the sale wasn't going smoothly they never shied away from much needed tough conversations....
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Comment on agent fees
Cheaper than most
Was this helpful? Yes
Sep 29,2016
Minithumbup
Edward Pereira
By: 'Mrs Shortt'
Sep 29,2016
2 people found
this helpful
Eddie and the team sold a two bed flat for us in Hanwell. We were always kept up-to-date with the viewings and comments from potential buyers. Eddie sourced a good tradesmen who spruced up the flat and also an engineer to check the boiler. As we were not living locally, this help was invaluable. We were happy with the selling price. I would highly recommend Eddie and his team to sell your property....
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Comment on agent fees
Fees are reasonable in comparison with their competitors
Was this helpful? Yes
Mar 29,2016
Minithumbup
Edward Pereira
Joe Boyland
By: 'David Rumney'
Mar 29,2016
2 people found
this helpful
Castles did an excellent job for me and achieved more than 15% over the price I anticipated. Their photos by Joe showed the place really well and they handled a bidding process very well. I would use them again and have no hesitation in recommending them....
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Comment on agent fees
reasonable - although I didn't pick up that their fee is exclusive of VAT
Was this helpful? Yes
Mar 21,2016
Minithumbup
By: 'Landlord'
Mar 21,2016
0 people found
this helpful
An efficient and trustworthy estate agent! As a landlord, I have always found them to provide excellent service and great tenants. A big thank you to Surj....
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Comment on agent fees
Fair.
Was this helpful? Yes
Oct 08,2015
Minithumbup
Edward Periera
By: 'T. Scarrott'
Oct 08,2015
2 people found
this helpful
I was very impressed with the service provided by Eddie Periera. He was always and easily contactable and kept me up to date at all times which we were very grateful for. As the property was unoccupied he visited on a regular basis and I felt that he really acted superbly on our behalf. A really nice genuine man and very professional. I would highly recommend this company and Eddie in particular....
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Was this helpful? Yes
May 14,2015
Minithumbup
Edward Pereira
By: 'kay'
May 14,2015
3 people found
this helpful
Edward is the kindest most helpful patient person there is. He knows his profession and is worth twice his weight in gold to say the least. I highly recommend him and he has made a stressful experience easier. Kay...
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Was this helpful? Yes
May 06,2015
Minithumbdown
Chris Neale
Edward Pereira
By: 'Anna'
May 06,2015
2 people found
this helpful
When I found the house through Castle I was assured that there was no problem with tenants. The tenants were happy to move out and the house will be sold as a vacant property. I was misled by Chris who suggested that I had a chance to complete the purchase before Christmas as tenants were very reliable and there's no problem to find a new property for them. At the beginning of January Chris admitted that the tenants have no references and the owners decided to swap places with the tenants. The c...
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What agent could do to change your mind?
The agency should discuss the cases with younger colleagues and follow their progress.
Attached Files
Was this helpful? Yes
Apr 20,2015
Minithumbup
Suzannah Newby
Martyna Kay
By: 'James'
Apr 20,2015
0 people found
this helpful
Suzannah was very helpful in assisting both my partner and I to find a property. It was great to deal with an estate agent like her after our experience in dealing with some of the bigger agencies in the area who were an absolute nightmare throughout our property search. Martyna was efficient in dealing with the admin side of our offer. I would absolutely recommend Castle to friends and family....
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Comment on agent fees
I wouldn't say I was happy with the fees paid because I do think the fees are slightly expensive but they are in line with other agencies in the area.
Was this helpful? Yes
Apr 02,2015
Minithumbup
Surj Walia
Suzannah Newby
By: 'Kashmir Lally'
Apr 02,2015
1 people found
this helpful
I have been using castle lettings for 5 years now and I find their approach and service is nothing but excellent and professional and very friendly staff I would recommend castle letting to every one local...
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Comment on agent fees
Happy paying their fees due to the quality of service
Was this helpful? Yes
Mar 18,2015
Minithumbup
Suzannah Newby
By: 'Andy H'
Mar 18,2015
1 people found
this helpful
It was an absolute pleasure dealing with Castle Residential when trying to find a new home recently. I feel like we were very difficult customers with the number of demands and restrictions we placed on our search in terms of location, price, space, pets, garden, aspect etc. In spite of that I always had the impression that Suzannah had listened to our needs and really understood the sort of place we were looking for. Instead of constantly bombarding me with phone calls and emails of places t...
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Was this helpful? Yes
Mar 08,2015
Minithumbup
Amy Ferguson
By: 'Adam'
Mar 08,2015
1 people found
this helpful
Professional service from the first viewing with none of the hard sell tactics that some other estate agencies use. Communication was good throughout the contract process. Whenever we have any issues that need addressing Amy is always quick to get them sorted after a quick email. Would recommend to others....
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Was this helpful? Yes
Mar 04,2015
Minithumbup
By: 'Mrs M.Hamilton'
Mar 04,2015
1 people found
this helpful
I would like to thank you for the very efficient service you provided on the recent sale of my property in Hanwell. It was most helpful being able to talk to you whenever necessary and to have you keep in touch to update me on how the sale was progressing,so saving me any worries. I would not hesitate in recommending Castle Residential to anyone in need of your services....
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Was this helpful? Yes
Feb 15,2015
Minithumbup
Tim Saraci
Martyna Kay
By: 'Kirsten'
Feb 15,2015
0 people found
this helpful
I was called back within 10min of my email and this fantastic service continued until I moved in. Top service Tim & Martyna...
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Was this helpful? Yes
Feb 10,2015
Minithumbup
Suzannah Newby
By: 'Rob'
Feb 10,2015
0 people found
this helpful
We first met Suzannah a year before our search. We moved from the US and knew nothing about the lettings market in the area. Suzannah gave us wonderful information and answered all our questions. When the time came for us to begin our search Suzannah listened to our needs and did an excellent job of finding exactly what we wanted in a home. We would highly recommend her to anyone searching for a home in Ealing....
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Comment on agent fees
The fees were very fair.
Was this helpful? Yes
Feb 09,2015
Minithumbup
Tim Saraci
Martyna Kay
By: 'Benio'
Feb 09,2015
0 people found
this helpful
Dealing with Castle Residential has been an absolute pleasure - their smooth, no nonsense, open approach to lettings management has been a brilliant experience for myself and two other tenants. We are all on a first name basis and find the whole team approachable, professional but also extremely caring and understanding of our needs. In particular, we have found Tim Saraci and Martyna Kay to be spot on - their competence, confidence and trust-earning reliability has been great. Both Martyna a...
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Was this helpful? Yes
Feb 01,2015
Minithumbup
Martyna Kay
By: 'Laura Davies'
Feb 01,2015
0 people found
this helpful
Martyna is an extremely friendly and helpful member of staff, always polite. Martyna will always deal with any queries that I have in a timely manner. I am extremely pleased with the flkat that I rent through them...
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Was this helpful? Yes
Jan 26,2015
Minithumbup
Edward Pereira
Neno Sargoon
By: 'Ms Easten'
Jan 26,2015
5 people found
this helpful
I have to say that the whole team as Castle Resedential were fantastic when we bought our house. In particular Eddie Pereira and Neno Sargoon went out of their way several times to help us when problems arose and were always very helpful, open and honest. I would not hesitate to recommend them to family and friends....
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Was this helpful? Yes
Jan 24,2015
Minithumbup
Martyna Kay
By: 'Dalia'
Jan 24,2015
0 people found
this helpful
My experience with Caste Residential is extremely positive.Martyna is very profesional and always there to help.Highly recomending their service as it is a great pleasure to have a buisness with helpful people....
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Was this helpful? Yes
Jan 23,2015
Minithumbup
Suzannah Newby
By: 'Leo C'
Jan 23,2015
0 people found
this helpful
From start to finish, Suzannah Newby was extremely helpful, polite, thorough and an absolute pleasure to work with! She made sure we had all the information we requested plus extra information that she thought would help and be of interest to us. She is an amazing worker and and a credit to the company. She made what was becoming a headache, an enjoyable experience and i can't thank her enough!...
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Comment on agent fees
The fees were as expected, I didn\'t need to discuss these as i was extremely happy with the service!
Was this helpful? Yes
Jan 22,2015
Minithumbup
Martyna Kay
By: 'Lisa'
Jan 22,2015
0 people found
this helpful
The team at Castle Residential have been extremely efficient and professional in my search for new tenants for my flat in Ealing. I would definitely recommend them to any landlord looking for an agent in the Ealing area. Fantastic service provided by Martyna. She has been incredibly helpful and managed the whole process in a friendly and efficient manner....
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Was this helpful? Yes
Jan 22,2015
Minithumbup
Martyna Kay
Tim Saraci
By: 'Jo'
Jan 22,2015
0 people found
this helpful
Martyna and Tim helped us in our flat search and they couldn't have been more professional in their approach. Both were very quick to answer our questions and ensured that the transaction went very smoothly. We would recommend them very highly!...
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Was this helpful? Yes
Jan 21,2015
Minithumbup
Martyna Kay
Suzannah Newby
By: 'M.H'
Jan 21,2015
0 people found
this helpful
It was so lucky for us that we have met Martyna and Suzannah. Their work were tremendous accurate and quick. We are more than satisfied! We will recommend them if you want to let or buy the property in their area. Thank you so much for your kindness!...
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Was this helpful? Yes
Jan 20,2015
Minithumbup
Suzannah Newby
Amy Ferguson
By: 'Jennifer'
Jan 20,2015
1 people found
this helpful
Suzannah arranged a viewing with myself for a property which we moved into just this morning. She was a pleasure throughout. I also dealt extensively with Amy and Martyna to arrange the relevant documentation as well as the payment of the deposit etc. Having just moved to London it can be stressful trying to get a new place but the three girls made the whole process as easy as can be. I would recommend this company to anyone as a result....
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Was this helpful? Yes
Jan 20,2015
Minithumbup
Martyna Kay
By: 'Kate H'
Jan 20,2015
1 people found
this helpful
Castle have been a refreshing change to the usual agent. The initial letting of the property was smooth and all issues were resolved quickly. Martyna dealt with all my issues, she is professional, easy to deal with and will always get back to you on the same day. I would highly recommend Castle to others looking to rent out their properties....
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Was this helpful? Yes
Jan 20,2015
Minithumbup
Martyna Kay
Surj Walia
By: 'Su'
Jan 20,2015
1 people found
this helpful
Martyna was professional, very helpfull and patient. She understood my concerns with input from Mr Walia. She went above and beyond what was required of her and found good tenants for us. I would not go to another agent because of her and Mr Walia....
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Comment on agent fees
I didn\'t check as I trust them to find the best tenant they can for my needs and they did. That is more important to me.
Was this helpful? Yes
Jan 20,2015
Minithumbup
Martyna Kay
By: 'Angela'
Jan 20,2015
0 people found
this helpful
Castle Residential was very swift in assisting me find a tenant for my flat, just before Christmas. Martyna was friendly and efficient and provided an excellent service. I have no complaints and would not hesitate in recommending Castle Residential placing good quality tenants in any property....
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Was this helpful? Yes
Jan 19,2015
Minithumbup
Surj Walia
Martyna Kay
By: 'GK - London'
Jan 19,2015
1 people found
this helpful
I have had an extremely positive experience with Castle Residential. I met Surj at my property. He was prompt, polite and had an excellent understanding of the the area. He took some photos of the property and as promised was on a website that very same evening. Within one week he'd found an excellent professional. Everything was dealt with promptly and smoothly. Martyna dealt with all the paperwork and setting up of the meetings professionally. When I did have a question it was answered ...
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Was this helpful? Yes
Areas covered
  • Hanwell, West Ealing,
  • Brentford, Northfields, Greenford
  • Perivale, Southall, Northolt
Advertise on
Services offered
  • Sales
  • Lettings
  • Block Management
  • Surveys
  • Conveyancing
  • Mortgage Advice
Valuation and Fee Performance
98% customers were satisfied with fees 89% accuracy of agent's valuations
Price range of properties reviewed
Sales
  • Min: £194,950
  • Max: £510,000

Letting
  • Min: £0
  • Max: £380,000

NAEA ARLA TPOS My deposits scheme


Review statistics

From Landlords From Tenants From Vendors From Buyers Other
79 0 96 4 19 1 9 1 5 1
Lauren May Lauren May
Lettings Negotiator
48 reviews

About Lauren No description set View full profile
Suzannah Newby Suzannah Newby
Senior Lettings Consultant
51 reviews

About Suzannah No description set View full profile
Martyna Kay Martyna Kay
Office Administrator
33 reviews

About Martyna No description set View full profile
Surj Walia Surj Walia
Lettings Director
75 reviews

About Surj Having worked at Castle since our opening in 2000 its been great to see the company grow and develop over the past years. I live in Hanwell and think it's a great place to be!!! Brent Lodge Park View full profile
Emily Shillcock Emily Shillcock
Administrator
7 reviews

About Emily No description set View full profile
Justyna Sienska Justyna Sienska
Lettings Consultant
0 reviews

About Justyna No description set View full profile
Edward Pereira Edward Pereira
Sales Manager
23 reviews

About Edward No description set View full profile
Chris Neale Chris Neale
Sales Consultant
10 reviews

About Chris No description set View full profile
Neno Sargoon - no image available Neno Sargoon
Sales Consultant
5 reviews

About Neno No description set View full profile
Tim Saraci - no image available Tim Saraci
Lettings Consultant
5 reviews

About Tim - View full profile
Amy Ferguson - upload your photo Amy Ferguson
3 reviews

About Amy No description set View full profile
London London - upload your photo London London
1 reviews

About London No description set View full profile
Unknown male agent Male agent - upload your photo Unknown male agent Male agent
1 reviews

About Unknown male agent No description set View full profile
Edward Periera - upload your photo Edward Periera
2 reviews

About Edward No description set View full profile

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Last updated at 10:19 AM 11/02/2015 by allAgents

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Last updated at 10:19 AM 11/02/2015 by allAgents

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