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Castle Residential (Glasgow)

63 Causeyside Street Paisley
Renfrewshire
PA1 1YT

0141 889 5464
Website not available

Properties for Sale
Properties to Rent

“8 weeks not called back or email reply once...”

Sep 15,2018
Minithumbdown
By: 'Adrian harvey'
Sep 15,2018
0 people found
this helpful
I rented out a property with castle and need details for council tax. I Have been in contact via phone for 8 weeks(Kirsten then Ross) constantly told they would return call. I have not once received a call return in that time. I was told ...
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Comment on agent fees
Bad(overpriced for poor service)
Was this helpful? Yes

“Well Done & Thank you...”

Sep 05,2018
Minithumbup
By: 'New Paisley Tenant'
Sep 05,2018
0 people found
this helpful
I had to find a suitable place for my daughter who got a place at UWS and travelled over from Ireland with her for the weekend. We were amazed to get a super flat within 3 days :) We tried several other agents in Paisley but they ...
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Comment on agent fees
No Extra Fees Charged
Was this helpful? Yes

“No Thanks.....”

Aug 21,2018
Minithumbdown
By: '-'
Aug 21,2018
1 people found
this helpful
Only negative experiences with Castle Residentials. The agent had never been to the property before and had the wrong keys. In the second viewing, the agent never arrived. For the third viewing the agent was noticeably late. After our poor experiences with Castle Residentials, we ...
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Was this helpful? Yes

“Con artists and liars...”

Jun 18,2018
Minithumbdown
By: 'Scicomten'
Jun 18,2018
3 people found
this helpful
I let a property for a year and a half, was made to pay crazy fees, they may have been illegal, double deposit. then they took £250 rather than £100 for dog deposit. Never logged dog deposit with safe-deposit Scotland so illegal and trying to con me ...
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Comment on agent fees
Fees are aweful, really high
Was this helpful? Yes

“New property...”

Jun 17,2018
Minithumbup
By: 'Happy Father'
Jun 17,2018
0 people found
this helpful
I just wanted to leave a review to say thank you to the staff of Castle Residential who have made the move in process for my daughter into her first flat run smoothly. The team have been very efficient and were extremely polite and understanding ...
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“Absolute nightmare...”

Jun 07,2018
Minithumbdown
By: 'KIAN S'
Jun 07,2018
1 people found
this helpful
We live in one of their properties in Glasgow and the experience is been horrible and things started getting from bad to worse since we moved in. When we first moved in the house looked fine but then in less than a month the issues ...
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Comment on agent fees
Absolute bad they do nothing yet charge a fee to you.
Was this helpful? Yes

“Thankyou...”

Apr 10,2018
Minithumbup
By: 'Angie'
Apr 10,2018
0 people found
this helpful
I have been with Castle residential for over 4 years and they have been brilliant throughout my tenancy, the only reason I am leaving is because I am moving to the other end of the country. I could not recommend them enough. I moved to Paisley ...
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Was this helpful? Yes
Feb 05,2018
Minithumbup
By: 'darren hopkins'
Feb 05,2018
0 people found
this helpful
very helpful agency , really took time to help find me a home. would recommend to my friends about this agency...
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Comment on agent fees
very good and reasonable
Was this helpful? Yes
Nov 29,2017
Minithumbup
By: 'Kirsty'
Nov 29,2017
1 people found
this helpful
I have been with the agency for 3 and half years now, I have had no issues, I have met my landlord and the staff are always friendly and helpful. I would highly recommend this agency....
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Was this helpful? Yes
Nov 21,2017
Minithumbup
By: 'grae'
Nov 21,2017
2 people found
this helpful
I have been living in a castle residential property for just over a month now and they couldn't have tried harder for us. the have bent over backwards with every issue we have had with the property no matter how minor. they are very ...
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Comment on agent fees
not a problem at all
Was this helpful? Yes
Nov 01,2017
Minithumbdown
By: 'Bukola'
Nov 01,2017
3 people found
this helpful
This is the worst agent I have ever rented through.... extremely unprofessional. Been without heating for a whole week now.... got no inventory when I moved in until I asked. Doesn't reply to emails. Simply terrible...
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Was this helpful? Yes
Oct 06,2017
Minithumbup
By: 'angie'
Oct 06,2017
2 people found
this helpful
fantastic agency cannot fault them. had a leak in my bathroom one night and had to phone the emergency number. the contractor came and sorted the issue on the same night. the staff in paisley are always available when i need them...
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Comment on agent fees
very good
Was this helpful? Yes
Oct 02,2017
Minithumbup
By: 'Stephen C'
Oct 02,2017
3 people found
this helpful
I have rented with castle now for several years and have always received a remarkable service. The staff are very attentive and patient with any queries I've called about ... last week I called to extend my lease again for a further 12 months :)...
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Comment on agent fees
Very good and reasonable
Was this helpful? Yes
Sep 28,2017
Minithumbdown
By: 'Lauren'
Sep 28,2017
9 people found
this helpful
Dangerous * business practice is the standard with this letting agent. First of all Laura Ross the 'move in coordinator' charged us over £155 in illegal fees - she first of all denied doing this and then when we were able to provide evidence via bank ...
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Comment on agent fees
Common practice to charge illegal fees.
Was this helpful? Yes
Sep 20,2017
Minithumbdown
By: 'Spectre'
Sep 20,2017
4 people found
this helpful
A few issues when we rented through them. Firstly the obvious illegal fees we had to pay up front despite them being illegal, not sure if Castle has learned this yet. Secondly upon leaving they wanted to keep more of our deposit than was fair, ...
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Was this helpful? Yes
By: Jayne
Apr 13, 2018
View all comments (1)
Hi, I have put a note of interest in on a property with this company and no mention made of extra fees but the. They suddenly asked for £55 each for credit reference checks but I believe this is illegal? Is this the same thing you were asked to pay? Thanks ...
Aug 04,2017
Minithumbdown
By: 'Vulpine'
Aug 04,2017
8 people found
this helpful
Flat infested with bugs, on off leak for six months, buzzer doesnt work, no service, everyone on holiday or in meeting, actively lie, £5,000 of damage, fix nothing but the cheepest tasks. Neighbours murdered someone, still live here. Pidegons in cupboards, claim landlord is penniless, ...
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Comment on agent fees
Nonexistent, the landlord owns the property.
Was this helpful? Yes
By: Living Rent
Sep 11, 2017
View all comments (2)
Hi Vulpine, We are a tenants' union called Living Rent, currently supporting some of our members who have had similar experiences with Castle Residential, forced to live in unsafe conditions. We are organising a collective case against them at the moment. Get in touch with us at glasgow@livingrent.org to see if we can work together! Thanks Living Rent ...
Jul 07,2017
Minithumbdown
By: 'James'
Jul 07,2017
8 people found
this helpful
Viewed a property on the 15th of June 2017, placed an offer on the property via my lawyer as advised by the estate agent. 2 weeks had past without any word about my offer not even a call to decline or accept my offer. Every time my ...
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Was this helpful? Yes
Jul 07,2017
Minithumbdown
By: 'Holly'
Jul 07,2017
7 people found
this helpful
I'm not one for bothering with reviews but I feel people need to be warned to avoid using this company. The service we received with the move in to our flat was shockingly bad, not once did we receive an apology as the agents made ...
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Was this helpful? Yes
Mar 03,2017
Minithumbdown
By: 'AngryTenant'
Mar 03,2017
3 people found
this helpful
Rubbish. Wasted our time as we registered for a viewing. My husband took unpaid leave from his work. The day we were supposed to be at the viewing we couldn't find the house so we called the agency. Yup, the viewing had been cancelled because ...
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Was this helpful? Yes
Feb 28,2017
Minithumbdown
By: 'Charlotte'
Feb 28,2017
4 people found
this helpful
Absolutely appalling agents. I stayed in the property for close to a year (because it was cheap and close to university) and ended up with so many health problems because of it. The flat itself was in a great location, not much noise and a ...
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Was this helpful? Yes
Sep 27,2016
Minithumbdown
By: 'Student'
Sep 27,2016
4 people found
this helpful
Avoid these rogues at all costs I have had to go down the official complaints path to try and get money back for a lease they were unable to honour. They advertise properties not even available and take a deposit....
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Was this helpful? Yes
By: Jacqueline McLelland
Sep 27, 2016
View all comments (1)
I am sorry that you have had this experience with our office. As you have not left a name I have no way of contacting you to discuss the issues and how we may move forward and get a resolution for you. Please call my office on 0141 889 5464 where I can look into this matter for you. ...
Feb 17,2016
Minithumbdown
By: 'Kmk'
Feb 17,2016
2 people found
this helpful
I used castle residential to let my property for 2 years and I had nothing but headaches. From the moment the tenants moved in I was getting call out fees for problems with the boiler ( the boiler was only 3 years old and I had or have ...
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Comment on agent fees
Bad as they didn't do what they were getting paid for ie property checks and managing the tenant
Was this helpful? Yes
Dec 24,2015
Minithumbup
By: 'SunnyHurr'
Dec 24,2015
2 people found
this helpful
Castle have dealt with the letting and management of my property for the last 3 years, being a first time landlord and slightly nervous they were a joy to deal with as they led me through the whole process organising and arranging all aspects of the ...
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Comment on agent fees
in relation to the range and scope of services provided they were very reasonable.
Was this helpful? Yes
Dec 21,2015
Minithumbdown
By: 'Energeticwhippet'
Dec 21,2015
4 people found
this helpful
they dealt with my property for about 5 years, the problems ranged from lack of communication, rent not being paid, unreasonable demands and allowing tenants to verbally abuse my family members who had nothing to do with the residence. The first tenant was fine no demand ...
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What agent could do to change your mind?
kept me in the loop, managed my property rather than provide a tenant and then forget about it, tenants agreement stated that quarterly visits would be carried out, as far as i know they only visited one a tenant moved out, they charged ridiculous cleaning fees for the flat, yet when i checked nothing had been done. i told them not to let their trades men in again, they did thet them in and the trades men left a nasty hole in the ceiling that a five year old could have patched better. they dont listen to the land lords at all. if i can help and stop just 1 person using this bunch of con men i feel i have done my part for land lords and tenants everywhere
Attached Files
Comment on agent fees
too much and they didn't do enough to justify this fee
Was this helpful? Yes
Dec 21,2015
Minithumbup
By: 'Jason Henderson'
Dec 21,2015
1 people found
this helpful
I can only think of good things to say about Castle Residential- have had experience with lots of estate/letting agents in the past but this one has outshone the others by far. I was told about them by a friend who they manage 4 properties ...
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Was this helpful? Yes
Areas covered
  • PA1
  • G42
  • G1
  • G12
  • PA2
  • G43
  • G2
  • PA3
  • G3
  • PA4
  • G4
  • G41
  • G11
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Services offered
  • Sales
  • Lettings
  • Block Management
  • Surveys
  • Conveyancing
  • Mortgage Advice
Valuation and Fee Performance
59% customers were satisfied with fees 48% accuracy of agent's valuations
Price range of properties reviewed
Sales No data
Letting
  • Min: £0
  • Max: £0



Review statistics

From Landlords From Tenants From Vendors From Buyers Other
2 3 8 10 0 0 0 0 0 2

Fees

No fees set.

Complaints Procedure

No procedure set.
Last updated at 11:35 AM 22/01/2016 by Matt McCusker

Awards won by Castle Residential (Glasgow), Paisley PA1 1YT

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