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    Claire Rhoades-Brown
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    Judith Loeffler
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    Judith Adams
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    Claire Rhodes-Brown
When Castle Estates was established, we realised that most clients search for properties online – this has increased to 99% today! Whilst having an office in the heart of Wandsworth, where we meet landlords and tenants, we don't have a traditional high street shop like most letting agencies do. This unique stance helps us maintain a low cost base and allows us to focus on what we’re good at; excellent client service at competitive rates. Castle Estates (South London) started as a franchise i Read full description...n 2004, the franchise was dissolved in 2011 and since then we have been an independent lettings agency. We are not a family business in the literal sense but if you ever come and meet us you will realise that we act and feel like one. We operate throughout South West London covering Balham, Battersea, Brixton, Clapham, Colliers Wood, Earlsfield, Fulham, Oval, Putney, Southfields, Streatham, Tooting, Wandsworth and Wimbledon but also look after properties as far as Dulwich, Mitcham, Kingston and Twickenham. If uncertain the easiest is to get in touch with us and we’ll discuss what services we can offer for you.
Castle Estates

212 St Ann's Hill Wandsworth, London
Greater London
SW18 2RU

020 8870 9534

Aug 14,2016
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Aug 14,2016
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I rented a room in a shared house, let by Castle, and for the first time in my renting life, was immensely impressed with the service we received. This was primarily down to Claire, who responded to emails and returned calls promptly and provided sound advice continuously. When we had house issues, Claire and team were extremely helpful in what we needed to do and resolved any issues with our (aging) house clearly, communicating regularly. I'd definitely recommend this agency....
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Comment on agent fees
This was the only area I have complaints with. The fees felt unnecessarily expensive. If I remember rightly, ‚£75 to get reference and ‚£250 if you want to leave the contract early (even once you've found a replacement). Probably no different to other agents but frustrating nonetheless.
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Jun 15,2016
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Jun 15,2016
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Big thank you to Castle Estates! They have been kind and helpful throughout, any issues we had were resolved quickly and I will certainly return to them when I rent in London again. Thank you!...
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Mar 14,2016
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Mar 14,2016
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From our first meeting with Claire, we have been impressed by her friendliness, professionalism and efficiency. The letting process progressed smoothly with Claire providing us with regular updates which meant we always knew where we were in the process. Claire demonstrated a deep understanding of the rental market and was and is always on hand to share her thoughts and advice. This has been extremely important to us as new landlords living abroad. Our experience of having Claire and the Castle...
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Comment on agent fees
Good
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Mar 07,2016
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Mar 07,2016
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Claire was a wonderful support when I was considering swapping agents which can be such a big hassle. However her advice and guidance with a tricky situation involving an agency that did not want to 'let go' was very much appreciated - even though we hadn't switched at that time. Castle Estates management since we did engage them to manage our property has been terrific with all bases covered and more. They are responsive and proactive and I am particularly happy with their reasonable fees ...
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Comment on agent fees
Very happy with the fees and quality of the service delivered.
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Mar 04,2016
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Mar 04,2016
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We have been very impressed with the service provided by Castle Estates and all staff we have dealt with have been knowledgeable, helpful and efficient....
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Comment on agent fees
For the excellent service we have experienced the fee level is reasonable
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Mar 03,2016
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Mar 03,2016
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I am really happy with this agency. Since the beginning they always helped me with all my doubts, not just one person, but all team are really nice, sweetie people, and they are there to help straight away always. From now on, they always gonna be my first option of agency....
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Comment on agent fees
Helpful,
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Feb 05,2016
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Feb 05,2016
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I really don't have a bad word to say about Castle, they were professional and responsive in every query or issue we had. I rented a property with them for 2 years and each and every time I had an issue it was dealt with without any hassle or being asked a thousand questions that makes you feel like it was your fault, as you get with some agents. The best thing is that they explained everything that happened, or needed to be done, or charge in great detail, which is always appreciated....
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Comment on agent fees
Reasonable
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Feb 05,2016
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Feb 05,2016
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I feel bad I was unable to select the whole team instead of singling out just two! From start to end, Castle have been nothing but outstanding. Nothing was ever too much trouble, all staff were highly professional, friendly and acted upon any issues we had promptly and effectively. A sticking point of our previous agent was the length of time it took to return our deposit at the end of the tenancy - no such trouble here. I'd have no hesitation recommending these guys. Absolute top drawer service...
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What agent could do to change your mind?
Agents fees are as standard, and to be honest, worth the service provided.
Comment on agent fees
Agents fees are as standard, and to be honest, worth the service provided.
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Feb 01,2016
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Feb 01,2016
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We have been renting a property through Castle Estates for a number of years and I can highly recommend them. They respond to queries quickly, treat you with respect and deal with any problems professionally. The management team are friendly, trustworthy and caring - a rare thing in my experience of renting through an agency. I have no hesitation in giving them a full five stars out of five....
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Jan 21,2016
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Jan 21,2016
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Castle was a fantastic letting agent to deal with. They were consistently professional, friendly and efficient. They always responded to our communications quickly and helped us with whatever we needed. I highly recommend them, and only wish that more letting agents were up to this standard!...
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Comment on agent fees
Their fees were reasonable for a managed property in London, and the service is much better than some other places that charge the same.
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Nov 07,2015
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Nov 07,2015
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I have always been treated with respect by the agency who responded and dealt with any issues raised immediately. I was kept informed in advance of any potential visits and have never felt that my privacy was being compromised. Everyone with whom I have had correspondence has been courteous....
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Jul 23,2015
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Jul 23,2015
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I have always found the team at Castle Estates in Wandsworth to be knowledgable, professional, efficient & very helpful. I am overseas most if the year, so it is important to have agents that I can trust & who I know will make sound decisions in the balanced interests of me & my tenants, in the event that I am uncontactable when something happens at the property. Recently the alarm broke & the tenant was quite upset. Castle handled it superbly; reassurance & empathy for the...
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Apr 25,2015
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Apr 25,2015
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Castle Estates have been managing my property for a few months now and I am extremely happy with the service they have provided. I find that they are very professional, easy to talk to and efficient. They have successfully resolved any queries I may have had, and have proven to be an excellent managerial team. I would happily recommend them to anyone....
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Apr 02,2015
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Apr 02,2015
1 people found
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Castle were managing the flat above mine. I noticed a minor leak from kitchen above and informed upper landlord who immediately replied saying Castle would phone. Castle phoned straight away to arrange to visit both flats to do thorough inspection. I wasn't available but what impressed me was that after fixing leak in upper flat promptly, they rang me at decent intervals to make sure I was happy thus fostering good relations all round. When I decided to let my flat, I interviewed a number of age...
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Apr 02,2015
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Apr 02,2015
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All I can say is that I wish I had found the Castle Lets team to manage my property a few years ago. There communication is first class and I really feel like everything is in safe hands now which is especially important as I am living Australia....
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Apr 01,2015
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Apr 01,2015
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I represent an overseas landlord for this property & work alongside castle estates to ensure it is let. Castle are always thorough & professional. They ensure all legal requirements are understood & met in a timely fashion & are extremely helpful whenever I have needed their help in a variety of matters from practical support to formal advice. They were excellent in ensuring the flat was advertised to its best advantage as quickly as possible & following through with all e...
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Comment on agent fees
Accurate & appropriate.
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Mar 19,2015
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Mar 19,2015
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Castle Estates was introduced to me by a friend, who had a great experience using them, and I have been their client for a few years now - they manage my property in Richmond, while I have been away working in Singapore. I own a small retail business and I work in B2B Enterprise sales, managing a sales team. My property has had quite a number of issues, so the amount of work that Castle has had to do is much more than one might normally expect to undertake as a property manager. I have found C...
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Comment on agent fees
I think they were spot on.
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Jan 28,2015
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Jan 28,2015
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I used Castle Estates (212 St Ann's Hill) for 9 years for the property management and letting of my flat, which I recently sold. Considering I came across this company through the lucky-dip of the yellow pages, I found them to be highly considerate, trustworthy and client focussed, quick responding and extremely helpful. Any problems with the property were immediately brought to my attention. Recommendations were always made on how to solve the particular problem and the matter was resolved as q...
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Jan 26,2015
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Jan 26,2015
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We changed agents to Castle Estates a number of years ago, as we were not particularly happy with our agent, and Castle Estates had a lower managing fee. We haven't looked back. Their service has been exceptional - very friendly, and highly professional. When there have been minor works needed to the property, they have dealt with it quickly and effectively through their handyman. More recently there was a major incident of flooding at our property, and again they dealt with it extremely well. T...
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Jan 24,2015
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Jan 24,2015
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I have used Castle Estates for a number of years to rent out flats I own in London and have always found them to be very good at finding tenants, servicing their needs and keeping me the landlord informed. For example there was a problem with a boiler between Xmas day and New Year's Day 2014 and the problem was sorted in 24 hours. I believe they are fair to both tenants and landlords which is rare. I have recommended them to other people and would not hesitate to do so again....
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Jan 23,2015
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Jan 23,2015
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It was Judith's effort to achieve the price I was able to rent the apartment for in the end. She was available at times that suited me that other agents might not work. It was a relocation service she offered me not only property agents work. She gave me advice on everything I needed to know moving to a foreign country....
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Jan 23,2015
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Jan 23,2015
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I have been using Castle Estates to manage my property since December 2011. I found them after an extensive search of agents in south east London. I selected them on the very positive impression I got from meeting Claire Rhoades Brown. They were prepared to be flexible in managing my property, where I had a number of different tenants sharing the house, but with separate contracts. I have never regretted choosing Castle Estates, who have been very attentive at all times and friendly. They to...
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Comment on agent fees
I am paying an agency fee of 12 per cent for full management. This is quite resonable considering the amount of work they have put in managing my property
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Jan 22,2015
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Jan 22,2015
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In my capacity as a freelance organiser for many different busy clients, I have had cause to deal with a multitude of agents in the last ten years. All the team at Castle Estates are highly knowledgeable and personable (unlike a number of high street agents one could mention) and have dealt with all of our transactions in a highly professional manner. There is no bluff and guff here, just the information that I need, when I need it. That's why I recommend them all the time....
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Jan 22,2015
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Jan 22,2015
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I could not recommend the team at Castle Estates more to Landlords. After an exhaustive local search for a company to manage our property we could Castle - a breath of fresh air! Out of all the companies we spoke to they were the most responsive and went out of their way to provide us with a service beyond what we were paying for. Once the agreement was in place they acted very quickly to get our property rented. We were concerned about our property as we are based overseas but Castle really tak...
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Jan 22,2015
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Jan 22,2015
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I have used Castle Estates to manage my flat for several years now. When looking around for an managing agent, I spent quite a while meeting agents from all the usual suspects in the area as well as some independents. The only genuinely helpful advice I received was from Castle Estates who assessed my specific property and situation and provided a range of insights and suggestions. All of the others (without exception) trotted out the usual sales patter, much keener to tell me how good they w...
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Jan 21,2015
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Jan 21,2015
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I let my home in Richmond with Castle Estates on and off for over a four year period. The difference was obvious straight away - I was never once kept waiting, i always received a fast response and they also proactively managed my expectations and kept me very realistic about the process, the costs, the legal situation etc They helped me manage my side of the business with advice on insurance, dealing with the local council, and pointed me in the right direction for help with tax etc On findin...
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Comment on agent fees
They did a thorough review of the fees in the area before we settled on a fee each time we did a letting. When there were offers, they informed me of them but also gave me a sense of whether the tenant fit and accompanying offer were a good match. I felt this was a robust and thorough part of their service and I always good good value for my home and the tenants were reasonable and well matched to the property.
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Jan 21,2015
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Jan 21,2015
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Always very polite and professional during the lettings procedure and nothing seemed too much trouble for them. I have been kept informed at all times and have been renewing our contract year after year. Would recommend Castle Estates to everybody. Excellent!...
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Jan 21,2015
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Jan 21,2015
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I have been a landlady with Castle Estates for many years. Throughout these they have been incredibly helpful and I would definitely say that there have been times they have gone beyond their remit for me. I am an overseas landlady and they have been on call for everything including property purchases, picking up the keys for me, redecoration, purchasing furniture... I have recommended them to friends over the years and I have no hesitation in doing so. Emails are answered very promptly and they...
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Comment on agent fees
I am extremely happy with the fees I am charged and receive very efficient and informative service for it. Happy to pay it for the peace of mind!
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Jan 15,2015
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Jan 15,2015
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We are landlords and have been dealing with Castle Estates for 8 years or more.. They are professional, helpful, and the staff are knowledgeable, efficient and courteous. Twelve months ago we handed over full management of our 12 London properties to them and are extremely satisfied. They always go the extra mile to ensure that we and our tenants are happy. We have total confidence in them and would not hesitate to recommend them....
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Comment on agent fees
We have found their fees very reasonable.
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Jan 09,2015
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Jan 09,2015
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I recently let my property for the first time through Castle Estates and found the whole experience to be pleasant and simple. I felt at ease throughout the entire process and I completely trust that my property is being taken care of in the best possible way. Having spoken with my new tenants I also understand that they had a very good service from castle estates and this has allowed me to start the relationship with my tenants positively as I feel they have been looked after, which was one el...
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Areas covered
  • SW18
  • SW9
  • SW12
  • SE15
  • SW19
  • SW8
  • SW4
  • SW15
  • SW6
  • SW17
  • SW2
  • SW11
  • SW16
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Services offered
  • Sales
  • Lettings
  • Block Management
  • Surveys
  • Conveyancing
  • Mortgage Advice
Valuation and Fee Performance
100% customers were satisfied with fees 97% accuracy of agent's valuations
Price range of properties reviewed
Sales No data
Letting
  • Min: £0
  • Max: £0



Review statistics

From Landlords From Tenants From Vendors From Buyers Other
19 0 8 2 0 1 0 0 2 0
Claire Rhoades-Brown - upload your photo Claire Rhoades-Brown
22 reviews

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Judith Loeffler - upload your photo Judith Loeffler
11 reviews

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Judith Adams - upload your photo Judith Adams
5 reviews

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Claire Rhodes-Brown - upload your photo Claire Rhodes-Brown
1 reviews

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Last updated at 4:03 PM 25/01/2016 by Claire Rhoades-Brown

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Last updated at 4:03 PM 25/01/2016 by Claire Rhoades-Brown

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