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    Stephen Phillips
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Castle Estates

97A Sprowston Road Norwich
Norfolk
NR3 4QJ

01603 485222, 07876 550755

Jun 04,2013
Minithumbdown
By:
Jun 04,2013
2 people found
this helpful
About seven years ago we let out our old home through Castle Estates and the company caused us nothing but stress and anxiety. Despite the fact that we had lived in the property for five years and kept it in first-class condition, the agent told us that we had a rat infestation and that he had eliminated the problem. He charged us over £100 for what was, in effect, a £4 tray of rat poison. When my wife challenged him about the number of rats he had exterminated, Stephen said that ...
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May 23,2013
Minithumbdown
By:
May 23,2013
3 people found
this helpful
Avoid at all costs. We are tenants and have even trying to retrieve our deposit for the last 2 months with no luck. Phone is never answered and mobile goes to voicemail. Emails unanswered....
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What agent could do to change your mind?
Given my money back!!
Was this helpful? Yes
Apr 25,2013
Minithumbdown
By:
Apr 25,2013
5 people found
this helpful
BEWARE! If it was possible to give no stars I would: It seems that this agency has been collecting rents and not forwarding them to landlords for some time. I am now owed 2 months rent and planned inspections have not been carried out. Repeated promises to improve services have never materialised. Calls to the office are not answered, and calls to the agent\'s mobile number go to voicemail. My advice is DO NOT USE THIS AGENCY, and if you are a landlord with property they manage, be very, very...
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By: S
May 29, 2013
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I'm a tenant and never received my deposit back. I spoke to someone at head office in Essex last week and they have reason to believe that he's left the country!....
Apr 02,2013
Minithumbdown
By:
Apr 02,2013
6 people found
this helpful
since sept 2012 i\'ve had problems will castle paying the me my rent. the tenant had paid. so what was the problem. i didnt even get a single call or letter form castle estates to explain. i went to the office every day but it was closed. im still waiting for an explaination to where my money is. im now in debt do to this company. i will never trust an agency again. from a very unhappy and let down customer. people just bewere when going through an agency....
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What agent could do to change your mind?
paid me
Was this helpful? Yes
Mar 24,2013
Minithumbdown
By:
Mar 24,2013
6 people found
this helpful
this agent has not been paying my rent money to me, he has also not been looking after my property, he has installed tenants that smoke when i specifically asked for non - smokers & has not turned up for property inspections & has not repaired things when asked by the tenants, even though i have paid for them to be done...
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What agent could do to change your mind?
responded to my constant emails & phone calls
Was this helpful? Yes
Areas covered
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Services offered
  • Sales
  • Lettings
  • Block Management
  • Surveys
  • Conveyancing
  • Mortgage Advice
Valuation and Fee Performance
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Awards won by Castle Estates, Norwich NR3 4QJ

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