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    Micheal Hayward
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    Peter Hayward
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Castle Estates

279-281 Queens Road Beeston
Nottinghamshire
NG9 2BB

01159172233

Jul 22,2015
Minithumbdown
By:
Jul 22,2015
0 people found
this helpful
DO NOT USE THIS ESTATE AGENTS!! Caste Estates in Beeston process more than one application at a time and completely lie to you about it. We viewed a property as soon as it went up and put our application in and paid our money straight away. Having told there would be no issues getting the property, we were messed around for a week - during which time we had stopped looking for other places due to the non-refundable deposit we had given. After a week of empty answers and no communication from the...
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May 18,2015
Minithumbdown
By:
May 18,2015
2 people found
this helpful
Dreadful company. They leave the keys to their other properties lying around in other tenants homes for months (despite being told they were left there), and seem to think the owner has a right to enter the property without seeking (and obtaining) permission. Calling an old cell phone number, and not receiving an answer was their excuse for not obtaining permission for non-emergency visits - even if they failed to update my phone number, they have my address, and have no problem contacting me wh...
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Jan 07,2014
Minithumbdown
By:
Jan 07,2014
3 people found
this helpful
Prior to signing the original tenancy agreement Castle estates appeared to be knowledgeable and helpful. Once you have signed on the dotted line it all changes. The aftersales is appalling. I am yet to move out so can only dream of how they will find ways to rip me off before I get my bond back. Do not use in any circumstances...
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Oct 28,2013
Minithumbdown
By:
Oct 28,2013
4 people found
this helpful
My advice is stay away from this agent. They may seem nice and professional initially but as soon as you move out they don\'t want to know. I left the flat in a much better condition than i received it in and made sure everything was paid up. However, once i left Castle Estates tried to claim back £145 rent and £36 for a check out fee when it clearly stated £25 on my deposit. Every time i tried to contact them they were out of the office and my emails went unanswered. Thankfull...
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Sep 09,2013
Minithumbdown
By:
Sep 09,2013
3 people found
this helpful
Absolutely diabolical service! Avoid at all costs. Agent simply refuse ro do routine maintainance on house and have lied consistently about agreeing to do work. No communication and completely ignore calls and never call back. Big promises, very little delivered! Would never rent through them Again!...
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What agent could do to change your mind?
Communicate! Stop lying about things. Uphold agreements
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Mar 15,2013
Minithumbdown
By:
Mar 15,2013
2 people found
this helpful
We moved in around the end of winter 2011 and at first everything seemed fine and we was happy. It wasnt until little things needed doing like repairing the letterbox and the outside porch light that we noticed the company was full of lies. Then the heating went funny and we was told to bleed radiators and adjust the combi boiler etc our selves (knowing nothing about plumbing). None of the repairs ever got done, no phone calls were recieved back after phoning over 20 times and to top it all off ...
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What agent could do to change your mind?
They could/should of; Done the repairs, Returned my calls, Billed me fairly for bulbs etc Not ripped me off
Was this helpful? Yes
Areas covered
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Services offered
  • Sales
  • Lettings
  • Block Management
  • Surveys
  • Conveyancing
  • Mortgage Advice
Valuation and Fee Performance
100% customers were satisfied with fees % accuracy of agent's valuations
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Micheal Hayward - upload your photo Micheal Hayward
3 reviews

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Peter Hayward - upload your photo Peter Hayward
1 reviews

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