Carter Jonas
York, YO1
3.4/5, 7 reviews
56% recommended
100% lettings valuation accuracy
57% lettings fee satisfaction



Property Features

Established in 1855 with 38 offices across the country including 13 in central London, our expert sales, lettings and new homes teams are best placed to advise sellers, buyers, landlords, tenants and developers on all their property requirements. show more Established in 1855 with 38 offices across the country including 13 in central London, our expert sales, lettings and new homes teams are best placed to advise sellers, buyers, landlords, tenants and developers on all their property requirements.

...left to get your reviews in for the
2024 allAgents People Awards


Opening Hours
Address

Carter Jonas
82 Micklegate
York
Yorkshire
YO1 6LF
01904 558200/01904 558231

Performance statistics
Services Valuation Accuracy Fees Satisfaction Min Price of property reviewed Max Price of property reviewed
Lettings 100% 57% £1,200 £1,300
Review statistics
From Landlords From Tenants From Vendors From Buyers Other
2 0 2 2 0 0 0 0 0 1
Areas covered
Services offered
  • Sales
  • Lettings
  • Block Management
  • Surveys
  • Conveyancing
  • Mortgage Advice
Members of
NAEA ARLA TPOS Sales TPOS Lettings TPOS
Latest Properties

No Properties

“AVOID AVOID AVOID do not use this agency they......”

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Apr 25,2023
Minithumbdown
Sam
By: 'J Newman'
Apr 25,2023
0 people found
this helpful
AVOID AVOID AVOID do not use this agency they do not do repairs they left me and my two children living in my opinion unreasonable conditions, they give you false promises to redecorate and because I complained I had to fight to get my deposit ...
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“Avoid avoid avoid do not use this agency, the......”

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Apr 25,2023
Minithumbdown
By: 'Jenny'
Apr 25,2023
0 people found
this helpful
Avoid avoid avoid do not use this agency, they do not do repairs, they give you false promises to redecorate and in my opinion left me and my two children to live in unreasonable conditions for two years and because I complained I had to ...
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“Highly recommend...”

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Apr 21,2021
Minithumbup
David
By: 'Danielle'
Apr 21,2021
0 people found
this helpful
This review is based on the York Lettings branch. I can not recommend them enough, if you are looking for a rental with staff that genuinely show an interest and go out their way to be helpful, then this is the agents for you. We ...
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“Impressive service from David and Grace - le......”

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Jul 01,2019
Minithumbup
David
By: 'Paul'
Jul 01,2019
0 people found
this helpful
Impressive service from David and Grace - let my property in 24 hours! Would not hesitate to recommend Carter Jonas lettings....
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“Thank you...”

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Oct 04,2018
Minithumbup
David
By: 'Hazel'
Oct 04,2018
1 people found
this helpful
David was excellent letting agent and represented both the interest of owner and tenants fairly. He is seeks to find solutions to problems and has a very professional approach. I would recommend him and his company highly...
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Comment on agent fees
Reasonable fees
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“Being historical clients of Carter Jonas we were introduced to ......”

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Oct 18,2016
Minithumbup
Kate
By: 'Ian'
Oct 18,2016
1 people found
this helpful
Being historical clients of Carter Jonas we were introduced to Kate in the Letting Department as we were requiring tenants for two apartments in the Residence, a quality refurbishment of Terry's Chocolate Factory. In each case Kate sourced the suitable tenants prior to us receiving ...
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Comment on agent fees
We find their charges very competitive.
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“Frustrating and hampered by the representatives lack of relevant knowledge. ......”

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Sep 02,2014
Minithumbdown
By: 'Simon'
Sep 02,2014
7 people found
this helpful
Frustrating and hampered by the representatives lack of relevant knowledge. Generally negative attitude towards prospective tenants. Carter Jonas have a rather demeaning approach to tenant selection. They run a beauty parade. You need to pay to enter the competition. If you fail the credit checks ...
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What agent could do to change your mind?
Been more knowledgeable, open minded, fairer and flexible. In short, be reasonable.
Attached Filesnbsp;
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No fees information available
Kindly note that legally, letting agents need to publish information about their tenancy fees, government-approved redress schemes and client money protection schemes on their website and on third party websites (on which agents are listed). For properties to lease/rent in England, agents need to keep this information up to date and precise on allAgents or specify within the property description.

Complaints Procedure

COMPLAINTS PROCEDURE
FOR MATTERS RELATING TO LETTINGS OR RESIDENTIAL SALES
Carter Jonas is committed to providing a professional service to all clients and customers and if something goes
wrong we need to know about it.
If you have a complaint that you have been unable to resolve satisfactorily with your local Carter Jonas office
please write to us giving as much detail as possible.
By email to [email protected]
Or/
By post to Carter Jonas Compliance, 51 Northbrook Street, Newbury. RG18 9QT
We will always endeavour to deal with any complaint as quickly as possible however you should be aware that we
have up to eight weeks to consider the matter. If we have not resolved it within this time you may refer your
complaint to the Property Ombudsman, details below.
So that you know what to expect we have summarised the typical stages of reviewing a complaint.
Acknowledgement ? You will receive an acknowledgement that we have received your complaint
within 3 working days.
Investigation ? We will investigate the circumstances of your complaint and discuss with the
local Office where appropriate.
Findings ? We will provide a written summary of our findings within 15 working days of
sending you the acknowledgement letter.
Review ? If you wish to comment or request a further review you should contact us
again.
Final response ? We will then have 15 working days to complete our review at which time we
will send you a final written viewpoint on the matter.
If you are dissatisfied with this conclusion or any aspect of our handling of your complaint you may refer it to The
Property Ombudsman (TPOS) to request an independent review. Such a referral must be made within 12 months
of our final review letter.
You may write to The Property Ombudsman Ltd, Milford House, 43-45 Milford Street, Salisbury, Wiltshire. SP1 2BP
(www.tpos.co.uk). Our registration number with TPOS is R00346.
Last updated at 1:13 PM 25/01/2018 by allAgents

Awards won by Carter Jonas, York YO1 6LF



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