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    Elizabeth Osborne
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Carter Jonas

19 Bellevue Road Wandsworth Common, London
Greater London
SW17 7EG

020 8767 7711

Aug 19,2016
Aug 19,2016
0 people found
this helpful
Super helpful. Where some agents seem to take the 'throw everything at the wall and see what sticks' approach I really felt as though I was getting a more personal service. They didn't rush me into the first place I asked about and instead asked questions and got me into see the right place for me. Moving from Birmingham I really didn't know the area very well so it was great dealing with people who were so knowledgeable....
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Comment on agent fees
Seemed reasonable. Pretty much on par with others in the area
Was this helpful? Yes
Nov 23,2015
Nov 23,2015
1 people found
this helpful
Avoided addressing core issues (mildew in family bathroom), and then charged us a ridiculous sum on leaving the property. We had the place professionally cleaned (inc carpets) which we were mis-infomred had been on arrival. I'd also invested my time and money making the place more of a home (originally a tired heaver proprty), received glowing reports from landlord and Elizabth about how it was "pleasure to visit a property that is cared for by the tenants". then got charged £200...
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What agent could do to change your mind?
Fixed or adresssed more than 50% of our concerns not lied to my girlfriend about professionally cleaning carpets then (in my honest opinion) having a bad case of double standards in charging us for a "final" clean Not arbitrating whith the cleaning company. ‚£200 is 20 hours work for a list that was at maximum 2 hours not really being that empathetic throughout the whole process. mold isn't cool with young kids, we specifically asked them that there was damp in both bathrooms (internal, so they both required ventitialtion), they didn't even remove the extractor cover, had they done they would have seen how clogged in dust it was
Comment on agent fees
They got a quote off a company they'll no doubt defend as "relaible" but i wouln't find anyone willing to pay ‚£200 for that service.
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Services offered
  • Sales
  • Lettings
  • Block Management
  • Surveys
  • Conveyancing
  • Mortgage Advice
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