Positioned in the heart of Summertown, Oxford, our branch covers all of Oxford and the surrounding villages.
Carter Jonas

Mayfield House, 256 Banbury Road Oxford

01865 310653
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Properties for sale
Properties for rent
Sep 10,2015
By: 'Imogen'
Sep 10,2015
1 people found
this helpful
When trying to get the deposit back from a house we had moved out of 2 months ago, we were ignored, spoken down to and been very rude to. What should be a very easy process, turned very stressful by agents claiming their emails were down (whilst emailing different members of the group). They didn't even question the extortionate amount (£800) we were being charged for the cleaning of the house, and didn't even manage to produce receipts of those costs. They promised to send these receipts ...
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Was this helpful? Yes
By: Chris Way
Oct 29, 2015
View all comments (1)
Dear Imogen I am very sorry to read this review and I have been unable to locate your tenancy from the details you have provided and do not have a record of an £800 cleaning charge. Please can you contact me on christopher.way@carterjonas.co.uk/01865 404425 so I can discuss this with you. Many thanks, Christopher Way - Partner, Carter Jonas ...
Areas covered
  • OX2
  • OX1
  • OX4
  • OX3
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Services offered
  • Sales
  • Lettings
  • Block Management
  • Surveys
  • Conveyancing
  • Mortgage Advice
Valuation and Fee Performance
100% customers were satisfied with fees 100% accuracy of agent's valuations
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Single Occupancy fee £300 inc VAT Per tenancy
Couple/2 sharers fee £360 inc VAT Per tenancy
3 or more £216 inc VAT Per person
Guarantor £66 inc VAT Per Guarantor
Extension, renewal, rent review documentation £120 inc VAT per tenancy
Change of tenant £390 inc VAT per person
Last updated at 2:48 PM 28/11/2016 by Christopher Way

Complaints Procedure

No procedure set.
Last updated at 2:48 PM 28/11/2016 by Christopher Way

Awards won by Carter Jonas, Oxford OX2 7DE

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