Established in 1855 with 38 offices across the country including 13 in central London, our expert sales, lettings and new homes teams are best placed to advise sellers, buyers, landlords, tenants and developers on all their property requirements.
Carter Jonas

Mayfield House, 256 Banbury Road Oxford
Oxfordshire
OX2 7DE

01865 310653
Website not available

Properties for Sale
Properties to Rent

“helpful as always...”

Apr 13,2018
Minithumbup
By: 'Evanses -'
Apr 13,2018
0 people found
this helpful
We've been dealing with Tanya and her team for over 10 years now and have, apart from one very short period of a little less than perfection, found them helpful and effective. Tanya herself has always been responsive and positive - I would recommend her ...
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Comment on agent fees
Fair
Was this helpful? Yes
Sep 10,2015
Minithumbdown
By: 'Imogen'
Sep 10,2015
1 people found
this helpful
When trying to get the deposit back from a house we had moved out of 2 months ago, we were ignored, spoken down to and been very rude to. What should be a very easy process, turned very stressful by agents claiming their emails were down (...
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Was this helpful? Yes
By: Chris Way
Oct 29, 2015
View all comments (1)
Dear Imogen I am very sorry to read this review and I have been unable to locate your tenancy from the details you have provided and do not have a record of an £800 cleaning charge. Please can you contact me on christopher.way@carterjonas.co.uk/01865 404425 so I can discuss this with you. Many thanks, Christopher Way - Partner, Carter Jonas ...
Areas covered
  • OX2
  • OX1
  • OX4
  • OX3
Advertise on
Services offered
  • Sales
  • Lettings
  • Block Management
  • Surveys
  • Conveyancing
  • Mortgage Advice
Valuation and Fee Performance
100% customers were satisfied with fees 50% accuracy of agent's valuations
Price range of properties reviewed
Sales No data
Letting
  • Min: £0
  • Max: £0

NAEA ARLA RICS TPOS TDS Property Redress Scheme


Review statistics

From Landlords From Tenants From Vendors From Buyers Other
1 0 0 1 0 0 0 0 0 0

Fees

Single Occupancy fee £300 inc VAT Per tenancy
Couple/2 sharers fee £360 inc VAT Per tenancy
3 or more £216 inc VAT Per person
Guarantor £66 inc VAT Per Guarantor
Extension, renewal, rent review documentation £120 inc VAT per tenancy
Change of tenant £390 inc VAT per person
Last updated at 25/01/2018, 1:04 PM by allAgents

Complaints Procedure

COMPLAINTS PROCEDURE
FOR MATTERS RELATING TO LETTINGS OR RESIDENTIAL SALES
Carter Jonas is committed to providing a professional service to all clients and customers and if something goes
wrong we need to know about it.
If you have a complaint that you have been unable to resolve satisfactorily with your local Carter Jonas office
please write to us giving as much detail as possible.
By email to complaints@carterjonas.co.uk
Or/
By post to Carter Jonas Compliance, 51 Northbrook Street, Newbury. RG18 9QT
We will always endeavour to deal with any complaint as quickly as possible however you should be aware that we
have up to eight weeks to consider the matter. If we have not resolved it within this time you may refer your
complaint to the Property Ombudsman, details below.
So that you know what to expect we have summarised the typical stages of reviewing a complaint.
Acknowledgement ? You will receive an acknowledgement that we have received your complaint
within 3 working days.
Investigation ? We will investigate the circumstances of your complaint and discuss with the
local Office where appropriate.
Findings ? We will provide a written summary of our findings within 15 working days of
sending you the acknowledgement letter.
Review ? If you wish to comment or request a further review you should contact us
again.
Final response ? We will then have 15 working days to complete our review at which time we
will send you a final written viewpoint on the matter.
If you are dissatisfied with this conclusion or any aspect of our handling of your complaint you may refer it to The
Property Ombudsman (TPOS) to request an independent review. Such a referral must be made within 12 months
of our final review letter.
You may write to The Property Ombudsman Ltd, Milford House, 43-45 Milford Street, Salisbury, Wiltshire. SP1 2BP
(www.tpos.co.uk). Our registration number with TPOS is R00346.
Last updated at 1:04 PM 25/01/2018 by allAgents

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