Carter Jonas
4.4/5, 465 reviews
86% recommended
92% sales valuation accuracy
94% sales fee satisfaction
83% lettings valuation accuracy
89% lettings fee satisfaction



Property Features

Carter Jonas brings together the strengths of a forward-looking approach with 150 years of experience in every aspect of property. This combination of innovation and heritage has made us one of the major national firms of chartered surveyors and property consultants. show more Carter Jonas brings together the strengths of a forward-looking approach with 150 years of experience in every aspect of property. This combination of innovation and heritage has made us one of the major national firms of chartered surveyors and property consultants.

Performance Statistics
Services Valuation Fees Min Price of property reviewed Max Price of property reviewed
Sales 92% 94% £270,000 £3,000,000
Lettings 83% 89% £300 £8,000
Review statistics
From Landlords From Tenants From Vendors From Buyers Other
129 5 210 41 34 2 13 2 14 15
Opening Hours
Services offered
  • Sales
  • Lettings
  • Block Management
  • Surveys
  • Conveyancing
  • Mortgage Advice
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Members of
NAEA ARLA RICS TPOS Sales TPOS Lettings TPOS Property Redress Scheme
Latest Properties

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“Enquired and then viewed a property available......”

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Mar 26,2024
Minithumbdown
Zaza
By: 'Anon'
Mar 26,2024
0 people found
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Enquired and then viewed a property available for a six month let. The fair amount offered was actually suggested by the agent and when put forward to the landlord (the Church of England apparently) I was told by the same agent (Zaza Oswald) that unequivocally ...
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“Carter Jonas - Thank you!...”

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Mar 19,2024
Minithumbup
Becky
By: 'Nataliya'
Mar 19,2024
0 people found
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We are very grateful to the Carter Jonas agency and manager Becky for a quick and high-quality solution to the problem with the boiler in our rented house. This was very important for us. You are the best! Thanks a lot....
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“We found Helen Clay at Carter Jonas a great h......”

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Oct 24,2023
Minithumbup
Carter
By: 'margaret'
Oct 24,2023
0 people found
this helpful
We found Helen Clay at Carter Jonas a great help both in selling our house and buying the next one. Communications were very easy between the agent and us and negoations on both properties expertly handled. We are extrememly happy in our new home!...
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“Very professional, reliable and supportive. M......”

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Aug 07,2023
Minithumbup
Mandy
By: 'Ana K'
Aug 07,2023
0 people found
this helpful
Very professional, reliable and supportive. Mandy was very responsive, knowledgable and maintained an excellent level of communication throughout the whole process. Carter Jonas’ level of service is definitely above market and I’m looking forward to working with them again in the future....
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“Easy sale with Wayland and many years of good......”

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Jun 06,2023
Minithumbup
Wayland
By: 'Patrick Thomas'
Jun 06,2023
0 people found
this helpful
Easy sale with Wayland and many years of good lettings over the years from Igor and the team. Good communications throughout. Thank you!...
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“I recently sold my flat with Carter Jonas and......”

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May 26,2023
Minithumbup
Mandy
By: 'Lucy'
May 26,2023
1 people found
this helpful
I recently sold my flat with Carter Jonas and I highly recommend them. Very helpful, efficient, and always at the end of WhatsApp being so helpful, especially Wayland and Mandy. They are so friendly and truthful and selling my flat went very smoothly. Nothing was ...
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“I had a very bad experience as a tenant throu......”

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May 11,2023
Minithumbdown
By: 'M Dakak'
May 11,2023
1 people found
this helpful
I had a very bad experience as a tenant through CJ. I rented a flat through this office for more than 5 years. I had serious issues with both the flooring (tiles peeling off, looking ugly with a risk of harming our feet) and also with ...
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“AVOID AVOID AVOID do not use this agency they......”

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Apr 25,2023
Minithumbdown
Sam
By: 'J Newman'
Apr 25,2023
0 people found
this helpful
AVOID AVOID AVOID do not use this agency they do not do repairs they left me and my two children living in my opinion unreasonable conditions, they give you false promises to redecorate and because I complained I had to fight to get my deposit ...
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“Avoid avoid avoid do not use this agency, the......”

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Apr 25,2023
Minithumbdown
By: 'Jenny'
Apr 25,2023
0 people found
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Avoid avoid avoid do not use this agency, they do not do repairs, they give you false promises to redecorate and in my opinion left me and my two children to live in unreasonable conditions for two years and because I complained I had to ...
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“Really amazing service from Fred Ponsonby at ......”

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Mar 30,2023
Minithumbup
Fred
By: 'Adam Roche'
Mar 30,2023
0 people found
this helpful
Really amazing service from Fred Ponsonby at the Marlborough branch - he could not have been more helpful or kind throughout the process, which he made very easy indeed. Will definitely make sure we use Carter Jonas for any estate agent business in the future, ...
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“Highly professional and gets things done!...”

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Mar 22,2023
Minithumbup
Mandy
By: 'Ann'
Mar 22,2023
0 people found
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Mandy provided us with excellent service in our recent sale. She went over and above duty and provided regular updates, sound advice and reassurance in a very stressful situation. We highly recommend Carter Jonas (Fulham)!...
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“Great service from all at Carter Jonas. The w......”

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Mar 07,2023
Minithumbup
Fiona
Catherine
By: 'Bob'
Mar 07,2023
0 people found
this helpful
Great service from all at Carter Jonas. The were extremely helpful from start to finish. Nothing seemed to be too much problem for them....
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“Poor service and very old fashioned letting r......”

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Feb 01,2023
Minithumbdown
Jenna
By: 'Alan Hough'
Feb 01,2023
0 people found
this helpful
Poor service and very old fashioned letting reference approach. This company wasted weeks and weeks through lack of explanation, not reading income amount correctly on my partner’s maternity leave and being very black and white. Not really the approach you would expect in 2023. Rather ...
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“Professional and highly effective...”

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Dec 15,2022
Minithumbup
Wayland
By: 'IHS'
Dec 15,2022
1 people found
this helpful
Excellent advice from Wayland and his super-efficient team. We put the house on the market in the middle of summer and achieved three excellent offers despite the economic slow down. You really couldn't ask for more thoughtful and well-judged advice or a more friendly service ...
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“A professional operation...”

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Dec 07,2022
Minithumbup
Mandy
By: 'Steven, Fulham'
Dec 07,2022
0 people found
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I've been a client of Carter Jonas in Fulham before - this is a professional operation with excellent communication at all times. Highly recommended....
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“Professional and knowledgeable service...”

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Oct 20,2022
Minithumbup
james
By: 'Francesca Castelli'
Oct 20,2022
0 people found
this helpful
I recently sold my London flat through Carter Jonas and thought they were very knowledgeable and professional. Their service, especially James Jooste's, proved particularly useful as I was abroad throughout the whole process. Would definitely recommend....
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“Mandy was fantastic, she provided a great ser......”

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Oct 17,2022
Minithumbup
Mandy
By: 'Joe'
Oct 17,2022
0 people found
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Mandy was fantastic, she provided a great service with speedy responses and talked us through the entire process. As first time buyers who were a little unsure on how everything worked this was hugely appreciated, thank you!...
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“Fulham flat...”

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Oct 08,2022
Minithumbup
james
By: 'rosemary raza'
Oct 08,2022
0 people found
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We received a professional and accurate valuation and achieved our asking price in a difficult market. Thereafter we had friendly and efficient support to a successful completion. We thoroughy recommend Cater Jonas....
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“Smooth sale with Carter Jonas...”

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Oct 08,2022
Minithumbup
Wayland
By: 'E L Fox'
Oct 08,2022
0 people found
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We sold our house in Fulham through Wayland Ward-Smith at the Fulham Palace Road office. Wayland achieved close to asking price and the house sold smoothly with Wayland keeping a close eye on the conveyance progress. I would recommend Carter Jonas to sell a property....
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“Excellent service and an asking price result ......”

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Oct 07,2022
Minithumbup
By: 'Timothy Wright'
Oct 07,2022
0 people found
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Excellent service and an asking price result puts Carter Jonas head and shoulders above the rest. Stress free experience, highly recommneded...
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“Excellent choice in SW6. Experienced staff with good knowledge of ......”

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Oct 07,2022
Minithumbup
Wayland
By: 'Chris'
Oct 07,2022
0 people found
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Excellent choice in SW6. Experienced staff with good knowledge of local area. Wayland is very professional and offers good advice. Easy (and straight forward!) communication. Very satisfied at conclusion of sale. Would highly recommend....
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“Environmental health issues, no care...”

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Oct 06,2022
Minithumbdown
By: 'Michael'
Oct 06,2022
0 people found
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errible experience dealing with Carter jones when moving into a property. Them not having it cleaned properly, having cleaners to be returned several times to do the job again. Them asking to push back the move in date even though it had been set several ...
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“Family house sold in alphabet streets...”

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Apr 24,2022
Minithumbdown
By: 'Mandy'
Apr 24,2022
0 people found
this helpful
We recently sold our family house of many years through Carter Jonas Fulham. Their experience and knowledge of the market and the area were invaluable in what was not a straight forward transaction....
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“Good Service from Carter Jonas Fulham Palace Road...”

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Apr 22,2022
Minithumbup
Wayland
By: 'A Hobson'
Apr 22,2022
0 people found
this helpful
We have recently sold our family house of nearly 30 years in Fulham’s Alphabet Streets through Carter Jonas. We had previously dealt with Wayland Ward-Smith when the office was Sullivan Thomas, when selling my late mother’s flat in the same area. We have dealt ...
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“One of the worst experience renting in London......”

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Feb 22,2022
Minithumbdown
Richard
By: 'HANNE OUMAR'
Feb 22,2022
0 people found
this helpful
One of the worst experience renting in London (should have seen it from the beginning): Visited a flat with them in Marylebone in Feb. 2021 that I selected for a move in date 10th of April 2021. One of my requirements was to have optic fibre installed ...
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“We have bought a property, rented 2 propertie......”

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Dec 01,2021
Minithumbup
Mandy
By: 'Zaki Kanaan'
Dec 01,2021
0 people found
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We have bought a property, rented 2 properties and eventually sold both all through Carter Jonas Fulham over a period of 11 years. Their service has been exemplary with all transactions we've had and they are very knowledgeable. Would highly recommend them....
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“Great service and assistance received. Viewin......”

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Oct 18,2021
Minithumbup
Tanya
By: 'NJ'
Oct 18,2021
0 people found
this helpful
Great service and assistance received. Viewing was done promptly and with covid 19 protocols in place . Would recommend their services....
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“Nia & Natasha from CarterJonas were brilliant......”

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Oct 15,2021
Minithumbup
Nia
By: 'Ameera'
Oct 15,2021
0 people found
this helpful
Nia & Natasha from CarterJonas were brilliant for us. They were with us every step of the way during the rental process. They were able to articulate and set clear expectations on what is required and the next steps. Their responses and turnaround time were quick. ...
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“Excellent Services!Nothing more to ask for,......”

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Oct 14,2021
Minithumbup
Tanya
By: 'Chinweotuto Nwogu'
Oct 14,2021
0 people found
this helpful
Excellent Services! Nothing more to ask for, I got the best services from Tanya! She Responds even out of hours, surprisingly. She is just a genius in what she does. Many thanks for your sincere when I needed it most...
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“Very professional and nice to deal with...”

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Aug 19,2021
Minithumbup
Wayland
By: 'Richard Bennett'
Aug 19,2021
0 people found
this helpful
We selected Carter Jonas to act on an executors' sale of a flat in Bishop Mansions because of their experience of handling transactions in this complex. We were not disappointed and very pleased with the service we received from Wayland Ward-Smith and Mandy Jacobs. They ...
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No fees information available
Kindly note that legally, letting agents need to publish information about their tenancy fees, government-approved redress schemes and client money protection schemes on their website and on third party websites (on which agents are listed). For properties to lease/rent in England, agents need to keep this information up to date and precise on allAgents or specify within the property description.

Complaints Procedure

COMPLAINTS PROCEDURE
FOR MATTERS RELATING TO LETTINGS OR RESIDENTIAL SALES
Carter Jonas is committed to providing a professional service to all clients and customers and if something goes
wrong we need to know about it.
If you have a complaint that you have been unable to resolve satisfactorily with your local Carter Jonas office
please write to us giving as much detail as possible.
By email to [email protected]
Or/
By post to Carter Jonas Compliance, 51 Northbrook Street, Newbury. RG18 9QT
We will always endeavour to deal with any complaint as quickly as possible however you should be aware that we
have up to eight weeks to consider the matter. If we have not resolved it within this time you may refer your
complaint to the Property Ombudsman, details below.
So that you know what to expect we have summarised the typical stages of reviewing a complaint.
Acknowledgement ? You will receive an acknowledgement that we have received your complaint
within 3 working days.
Investigation ? We will investigate the circumstances of your complaint and discuss with the
local Office where appropriate.
Findings ? We will provide a written summary of our findings within 15 working days of
sending you the acknowledgement letter.
Review ? If you wish to comment or request a further review you should contact us
again.
Final response ? We will then have 15 working days to complete our review at which time we
will send you a final written viewpoint on the matter.
If you are dissatisfied with this conclusion or any aspect of our handling of your complaint you may refer it to The
Property Ombudsman (TPOS) to request an independent review. Such a referral must be made within 12 months
of our final review letter.
You may write to The Property Ombudsman Ltd, Milford House, 43-45 Milford Street, Salisbury, Wiltshire. SP1 2BP
(www.tpos.co.uk). Our registration number with TPOS is R00346.
Last updated at 1:23 PM 25/01/2018 by allAgents

Awards won by Carter Jonas

Regional Awards won by Carter Jonas

Individual Branch Awards

London, SW6

Newbury, RG14



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