Established in 1855 with 38 offices across the country including 13 in central London, our expert sales, lettings and new homes teams are best placed to advise sellers, buyers, landlords, tenants and developers on all their property requirements.
Carter Jonas

127 Mount Street Mayfair, London
Greater London
W1K 3NT

020 7493 0676
Website not available

Properties for Sale
Properties to Rent

Mar 15,2018
Minithumbup
By: 'Eric S-K'
Mar 15,2018
0 people found
this helpful
In our search for a rental in Mayfair George has been an absolute star: patient, resourceful and well plugged into the neighbourhood and the community. He helped us twice inside a year and twice he showed us a range of attractive properties in the price ...
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Comment on agent fees
Fees are industry standard
Was this helpful? Yes
Mar 15,2018
Minithumbup
By: 'TenantX'
Mar 15,2018
0 people found
this helpful
James was easy to deal with, communicated well and very efficient. He helped in resolving some minor issues and I moved in on time....
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Was this helpful? Yes
Feb 06,2018
Minithumbup
By: 'Susanne P'
Feb 06,2018
0 people found
this helpful
As a first time tenant the whole process was new and a little scary for me. I was so relieved I chose Carter Jonas, Mayfair branch and met the manager there, Kim Bays, who runs an excellant team, so well informed and willing to help. ...
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Comment on agent fees
Good
Was this helpful? Yes
Feb 05,2018
Minithumbup
By: 'Lilly K'
Feb 05,2018
0 people found
this helpful
I have been in contact with the Carter Jonas team for a number of years, working with Kim Bays, George Vernon, Charlie Gibson and James Gubbins. All mentioned went the extra mile to ensure all my needs were thoroughly met, to a very high standard. ...
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Comment on agent fees
Good
Was this helpful? Yes
Feb 01,2018
Minithumbup
By: 'Barbara C'
Feb 01,2018
1 people found
this helpful
I have been working with the Mayfair Lettings since 2011. They are extremely helpful ,efficient, reliable and professional. They constantly keep me up to date on the progress with the rentals and the ever changing legislation. I am very happy to be working with Kim Bays ...
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Comment on agent fees
Good
Was this helpful? Yes
Feb 01,2018
Minithumbup
By: 'Natalie'
Feb 01,2018
2 people found
this helpful
A lovely team who go above and beyond to help you find a home- I would definitely recommend you contact them :-)...
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Comment on agent fees
Good
Was this helpful? Yes
Feb 01,2018
Minithumbup
By: 'Sarah'
Feb 01,2018
1 people found
this helpful
I have been working with George Vernon and Kim Bays since a long time and can only recommend the Carter Jonas team on Mount Street. They are very professional, listen to your needs and have found three perfect flats for me in the last few ...
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Comment on agent fees
Good
Was this helpful? Yes
Feb 01,2018
Minithumbup
By: 'IFGB'
Feb 01,2018
1 people found
this helpful
I have worked with Carter Jonas Mayfair letting department for many years. I can not speak highly enough of the wonderful personal service they give. Especially the professionalism of Kim Bays. I would not hesitate to recommend Carter Jonas Mayfair....
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Comment on agent fees
Good
Was this helpful? Yes
Feb 01,2018
Minithumbup
By: 'Alex'
Feb 01,2018
1 people found
this helpful
I have worked with the lettings team for many years. They are very professional and more importantly tailor to your individual requirements. George Vernon has great enthusiasm and provides excellent service....
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Comment on agent fees
Good
Was this helpful? Yes
Jan 30,2018
Minithumbup
By: 'Ms D Balmer'
Jan 30,2018
0 people found
this helpful
I have recently rented a property in Mayfair, James was extremely helpful from start to finish and the whole team were very accommodating....
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Comment on agent fees
Good
Was this helpful? Yes
Areas covered
Advertise on
Services offered
  • Sales
  • Lettings
  • Block Management
  • Surveys
  • Conveyancing
  • Mortgage Advice
Valuation and Fee Performance
100% customers were satisfied with fees 90% accuracy of agent's valuations
Price range of properties reviewed
Sales No data
Letting
  • Min: £0
  • Max: £0

NAEA ARLA RICS TPOS Property Redress Scheme


Review statistics

From Landlords From Tenants From Vendors From Buyers Other
3 0 7 0 0 0 0 0 0 0

Fees

No fees set.

Complaints Procedure

COMPLAINTS PROCEDURE
FOR MATTERS RELATING TO LETTINGS OR RESIDENTIAL SALES
Carter Jonas is committed to providing a professional service to all clients and customers and if something goes
wrong we need to know about it.
If you have a complaint that you have been unable to resolve satisfactorily with your local Carter Jonas office
please write to us giving as much detail as possible.
By email to complaints@carterjonas.co.uk
Or/
By post to Carter Jonas Compliance, 51 Northbrook Street, Newbury. RG18 9QT
We will always endeavour to deal with any complaint as quickly as possible however you should be aware that we
have up to eight weeks to consider the matter. If we have not resolved it within this time you may refer your
complaint to the Property Ombudsman, details below.
So that you know what to expect we have summarised the typical stages of reviewing a complaint.
Acknowledgement ? You will receive an acknowledgement that we have received your complaint
within 3 working days.
Investigation ? We will investigate the circumstances of your complaint and discuss with the
local Office where appropriate.
Findings ? We will provide a written summary of our findings within 15 working days of
sending you the acknowledgement letter.
Review ? If you wish to comment or request a further review you should contact us
again.
Final response ? We will then have 15 working days to complete our review at which time we
will send you a final written viewpoint on the matter.
If you are dissatisfied with this conclusion or any aspect of our handling of your complaint you may refer it to The
Property Ombudsman (TPOS) to request an independent review. Such a referral must be made within 12 months
of our final review letter.
You may write to The Property Ombudsman Ltd, Milford House, 43-45 Milford Street, Salisbury, Wiltshire. SP1 2BP
(www.tpos.co.uk). Our registration number with TPOS is R00346.
Last updated at 12:58 PM 25/01/2018 by allAgents

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