• Sophie Salvidge
    Sophie Salvidge
  • Rebecca Walker
    Rebecca Walker
  • Philippa Harvard-Taylor
    Philippa Harvard-Taylor
  • Carly  Palmer
    Carly Palmer
Established in 1855 with 38 offices across the country including 13 in central London, our expert sales, lettings and new homes teams are best placed to advise sellers, buyers, landlords, tenants and developers on all their property requirements.
Carter Jonas

93 High Street Marlborough
Wiltshire
SN8 1HD

01672 514916 / 01672 519700
Website not available

Properties for Sale
Properties to Rent

“ Carter Jonas Team Malborough... ”

Apr 26,2018
Minithumbup
Rebecca Walker
By: 'Nicki Carter'
Apr 26,2018
0 people found
this helpful
I rented a 1 bed room flat from Carter Jonas in Marlborough the team were very helpful in my application and i was very happy in my flat, my work commitments changed 5 months in to my year tenancy and Rebecca Walker was a great help in ...
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Was this helpful? Yes

“ Does more than it says on the tin... ”

Mar 25,2018
Minithumbup
Sophie Salvidge
Rebecca Walker
By: 'Chris'
Mar 25,2018
0 people found
this helpful
Carter Jonas have been managing a property for me for around 10 years. They are excellent at marketing the property, vetting tenants, and maximising the monthly rental income from the property. Special praise for Rebecca Walker who recently managed a situation where a tenant who'd ...
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Was this helpful? Yes

“ Our Letting Experience... ”

Mar 21,2018
Minithumbup
Rebecca Walker
By: 'Caroline Woodcock'
Mar 21,2018
0 people found
this helpful
We used this letting agent for the first time as we wanted to rent a house in Wiltshire. From the initial call through to completion we experienced a superb service. Rebecca was accommodating and flexible to our needs, she ensured the whole process was as ...
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Comment on agent fees
The fees charged compared well with other agents.
Was this helpful? Yes
Nov 13,2017
Minithumbup
Sophie Salvidge
Rebecca Walker
By: 'Ann Clarke'
Nov 13,2017
0 people found
this helpful
Sophie and the team gave us first class service when looking for a new home to rent. They are all very caring, understanding and extremely professional. Moving house is extremely stressful but the girls were so helpful and they work as a team so any ...
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Comment on agent fees
The fees are fair.
Was this helpful? Yes
Jan 20,2017
Minithumbup
Sophie Salvidge
By: 'swan'
Jan 20,2017
0 people found
this helpful
Carter Jonas were excellent in every respect regarding our recent tenancy. Always courteous, professional, prompt & efficient. I would recommend them highly for tenant or landlord....
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Comment on agent fees
Fees are high, but in line with all other providers that I am aware of.
Was this helpful? Yes
Feb 11,2015
Minithumbup
By: 'Crow'
Feb 11,2015
2 people found
this helpful
Helen Tatham has managed a property for me since 2007 and she has done so in a wonderful and energetic manner....
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Was this helpful? Yes
Jan 23,2014
Minithumbdown
By: 'andrew'
Jan 23,2014
7 people found
this helpful
Very poor service, they were meant to administer the council tax and didn\'t which lead to costs and judgement against me despite me having zero knowledge the tax wasn\'t being paid. Failure to answer emails, or call back, failure to provide missing rent ...
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Was this helpful? Yes
Areas covered
Advertise on
Services offered
  • Sales
  • Lettings
  • Block Management
  • Surveys
  • Conveyancing
  • Mortgage Advice
Valuation and Fee Performance
100% customers were satisfied with fees 80% accuracy of agent's valuations
Price range of properties reviewed
Sales No data
Letting
  • Min: £0
  • Max: £0

NAEA ARLA RICS TPOS Property Redress Scheme


Review statistics

From Landlords From Tenants From Vendors From Buyers Other
2 1 4 0 0 0 0 0 0 0
Sophie Salvidge Sophie Salvidge
Head of Lettings
3 reviews

About Sophie No description set View full profile
Rebecca Walker Rebecca Walker
Senior Negotiator
4 reviews

About Rebecca No description set View full profile
Philippa Harvard-Taylor Philippa Harvard-Taylor
Tenancy Co-ordinator
0 reviews

About Philippa No description set View full profile
Carly  Palmer Carly Palmer
Property Manager
0 reviews

About Carly No description set View full profile

Fees

No fees set.
Last updated at 12:56 PM 25/01/2018 by allAgents

Complaints Procedure

COMPLAINTS PROCEDURE
FOR MATTERS RELATING TO LETTINGS OR RESIDENTIAL SALES
Carter Jonas is committed to providing a professional service to all clients and customers and if something goes
wrong we need to know about it.
If you have a complaint that you have been unable to resolve satisfactorily with your local Carter Jonas office
please write to us giving as much detail as possible.
By email to complaints@carterjonas.co.uk
Or/
By post to Carter Jonas Compliance, 51 Northbrook Street, Newbury. RG18 9QT
We will always endeavour to deal with any complaint as quickly as possible however you should be aware that we
have up to eight weeks to consider the matter. If we have not resolved it within this time you may refer your
complaint to the Property Ombudsman, details below.
So that you know what to expect we have summarised the typical stages of reviewing a complaint.
Acknowledgement ? You will receive an acknowledgement that we have received your complaint
within 3 working days.
Investigation ? We will investigate the circumstances of your complaint and discuss with the
local Office where appropriate.
Findings ? We will provide a written summary of our findings within 15 working days of
sending you the acknowledgement letter.
Review ? If you wish to comment or request a further review you should contact us
again.
Final response ? We will then have 15 working days to complete our review at which time we
will send you a final written viewpoint on the matter.
If you are dissatisfied with this conclusion or any aspect of our handling of your complaint you may refer it to The
Property Ombudsman (TPOS) to request an independent review. Such a referral must be made within 12 months
of our final review letter.
You may write to The Property Ombudsman Ltd, Milford House, 43-45 Milford Street, Salisbury, Wiltshire. SP1 2BP
(www.tpos.co.uk). Our registration number with TPOS is R00346.
Last updated at 12:56 PM 25/01/2018 by allAgents

Awards won by Carter Jonas, Marlborough SN8 1HD

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