• Sophie Salvidge
    Sophie Salvidge
  • Rebecca Walker
    Rebecca Walker
Established in 1855 with 38 offices across the country including 13 in central London, our expert sales, lettings and new homes teams are best placed to advise sellers, buyers, landlords, tenants and developers on all their property requirements.
Carter Jonas

93 High Street Marlborough

01672 514916 / 01672 519700
Website not available

Properties for Sale
Properties to Rent

Nov 13,2017
Sophie Salvidge
Rebecca Walker
By: 'Ann Clarke'
Nov 13,2017
0 people found
this helpful
Sophie and the team gave us first class service when looking for a new home to rent. They are all very caring, understanding and extremely professional. Moving house is extremely stressful but the girls were so helpful and they work as a team so any questions we had were always dealt with immediately. Their service is five star....
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Comment on agent fees
The fees are fair.
Was this helpful? Yes
Jan 20,2017
Sophie Salvidge
By: 'swan'
Jan 20,2017
0 people found
this helpful
Carter Jonas were excellent in every respect regarding our recent tenancy. Always courteous, professional, prompt & efficient. I would recommend them highly for tenant or landlord....
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Comment on agent fees
Fees are high, but in line with all other providers that I am aware of.
Was this helpful? Yes
Feb 11,2015
By: 'Crow'
Feb 11,2015
2 people found
this helpful
Helen Tatham has managed a property for me since 2007 and she has done so in a wonderful and energetic manner....
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Was this helpful? Yes
Jan 23,2014
By: 'andrew'
Jan 23,2014
6 people found
this helpful
Very poor service, they were meant to administer the council tax and didn\'t which lead to costs and judgement against me despite me having zero knowledge the tax wasn\'t being paid. Failure to answer emails, or call back, failure to provide missing rent statement when requested, I\'ve received other landlord\'s statements, failure to change my email address when notified, ignoring out of office when I was long term sick and not thinking to call me when I didn\'t reply for over a month. Avoid u...
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Was this helpful? Yes
Areas covered
Advertise on
Services offered
  • Sales
  • Lettings
  • Block Management
  • Surveys
  • Conveyancing
  • Mortgage Advice
Valuation and Fee Performance
100% customers were satisfied with fees 100% accuracy of agent's valuations
Price range of properties reviewed
Sales No data
Letting No data

NAEA ARLA RICS TPOS Property Redress Scheme

Review statistics

From Landlords From Tenants From Vendors From Buyers Other
1 1 2 0 0 0 0 0 0 0
Sophie Salvidge Sophie Salvidge
Head of Lettings
2 reviews

About Sophie No description set View full profile
Rebecca Walker Rebecca Walker
Senior Negotiator
1 reviews

About Rebecca No description set View full profile

Job vacancies

Please see a list of jobs available


No fees set.
Last updated at 12:56 PM 25/01/2018 by allAgents

Complaints Procedure

Carter Jonas is committed to providing a professional service to all clients and customers and if something goes
wrong we need to know about it.
If you have a complaint that you have been unable to resolve satisfactorily with your local Carter Jonas office
please write to us giving as much detail as possible.
By email to complaints@carterjonas.co.uk
By post to Carter Jonas Compliance, 51 Northbrook Street, Newbury. RG18 9QT
We will always endeavour to deal with any complaint as quickly as possible however you should be aware that we
have up to eight weeks to consider the matter. If we have not resolved it within this time you may refer your
complaint to the Property Ombudsman, details below.
So that you know what to expect we have summarised the typical stages of reviewing a complaint.
Acknowledgement ? You will receive an acknowledgement that we have received your complaint
within 3 working days.
Investigation ? We will investigate the circumstances of your complaint and discuss with the
local Office where appropriate.
Findings ? We will provide a written summary of our findings within 15 working days of
sending you the acknowledgement letter.
Review ? If you wish to comment or request a further review you should contact us
Final response ? We will then have 15 working days to complete our review at which time we
will send you a final written viewpoint on the matter.
If you are dissatisfied with this conclusion or any aspect of our handling of your complaint you may refer it to The
Property Ombudsman (TPOS) to request an independent review. Such a referral must be made within 12 months
of our final review letter.
You may write to The Property Ombudsman Ltd, Milford House, 43-45 Milford Street, Salisbury, Wiltshire. SP1 2BP
(www.tpos.co.uk). Our registration number with TPOS is R00346.
Last updated at 12:56 PM 25/01/2018 by allAgents

Awards won by Carter Jonas, Marlborough SN8 1HD


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