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    Pauline McKinven
Established in 1855 with 38 offices across the country including 13 in central London, our expert sales, lettings and new homes teams are best placed to advise sellers, buyers, landlords, tenants and developers on all their property requirements.
Carter Jonas

The Marque, 141 Hills Road Cambridge
Cambridgeshire
CB2 8RJ

01223 403330
Website not available

Properties for Sale
Properties to Rent

Jul 27,2017
Minithumbup
Pauline McKinven
By: 'Joanne'
Jul 27,2017
0 people found
this helpful
We would like to take this opportunity to provide a review to recommend Pauline McKinven, Associate with Carter Jonas LLP in Cambridge UK (141 Hills Road), to any prospective tenants looking for a property to let. My partner and I rented a house in Cambridge UK ...
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Comment on agent fees
Good
Was this helpful? Yes
Jun 29,2017
Minithumbdown
By: 'Very unhappy customer!'
Jun 29,2017
1 people found
this helpful
My family and I had a very difficult landlord to deal with who constantly invaded our privacy and harassed us. We had to involve police several times. Carter Jonas did nothing to protect or support the tenants, although fully aware of the psychological damage caused, ...
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Comment on agent fees
In the list of all we had to experience the price was too high, both financially and emotionally.
Was this helpful? Yes
Jun 13,2017
Minithumbdown
By: 'dede'
Jun 13,2017
2 people found
this helpful
go somewhere else! the worst experience ever!!!! they care only about the money and leave you with a lot of problems to solve! they don't even know what customer service is about!! I will never suggest Carter jonas to anyone....
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Was this helpful? Yes
May 17,2017
Minithumbdown
Pauline McKinven
By: 'Swan'
May 17,2017
2 people found
this helpful
I WOULDN'T EVEN RATE 1 STAR!!! Rented a property with Carter Jonas for 12 months and upon our arrival were left to live without an oven and washing machine for a month. There was no hot water for over a week, rancid mold underneath the taps, a ...
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Comment on agent fees
ABSOLUTELY HORRENDOUS!!!!! £480 for referencing and application fees!!!
Was this helpful? Yes
Jan 17,2017
Minithumbup
Miss Watts
By: 'pippaC'
Jan 17,2017
0 people found
this helpful
Excellent service throughout the exit of old tenant and appointment of new tenants. Special thanks to Kirstie Watts who has kept me, as landlady, communicated throughout the process. Thanks and well done to all the Carter Jonas Residential lettings Team....
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Comment on agent fees
Good value for excellent service received
Was this helpful? Yes
Nov 16,2016
Minithumbup
Jackson Leisa
By: 'Adriano Veliaj'
Nov 16,2016
0 people found
this helpful
Absolutely brilliant service and lovely people is a shame I have too move with another agency I love the staff at Carter Jones defenitly I recommend them 10out of 10 score...
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Was this helpful? Yes
Nov 13,2016
Minithumbup
By: 'Eric Rivard'
Nov 13,2016
0 people found
this helpful
I have been supported by Ann Kessell and Robyn Edwards as a tenant and must say that I have been very impressed by the professionalism, customer centricity and objective fairness displayed and performed by Robyn and Ann in particular. As a current property owner and ...
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Was this helpful? Yes
Oct 17,2016
Minithumbup
Jake Cowie
By: 'Em'
Oct 17,2016
0 people found
this helpful
Jacob has been extremely helpful throughout, from signing the house to moving in. We experienced quite a lot of last minute trouble with paper work and such but with his patient and calm manner we were able to get it all sorted quickly and efficiently. ...
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Was this helpful? Yes
Oct 07,2016
Minithumbup
Jake Cowie
By: 'Geeta'
Oct 07,2016
0 people found
this helpful
Jake was brilliant! He was very professional and went the extra mile to assist. Well done to Carter Jonas for having such an excellent staff member on the team!...
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Was this helpful? Yes
Jun 20,2016
Minithumbdown
Miss Watts
By: 'Disgruntled public'
Jun 20,2016
0 people found
this helpful
Today I experienced complete and utter rudeness from a so called senior member of the lettings team! I have had better experiences with bloody call centres, rude, dismissive and patronising! Perhaps Carter Jonas need to invest in some customer service training....
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Was this helpful? Yes
Dec 17,2014
Minithumbdown
By: 'M.Elms'
Dec 17,2014
0 people found
this helpful
Bradshaws USED to be a reputable agent with knowledgable staff, sadly this is no longer the case. I have a portfolio of several properties to which the previous lettings manager had always offered me helpful advice, I have in turn recommended many colleagues / associates, this ...
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What agent could do to change your mind?
Bring back Mr Frost and knock this girl off the pedestal she has placed herself upon!
Attached Files
Was this helpful? Yes
Aug 21,2014
Minithumbdown
By: 'Jane Flower'
Aug 21,2014
0 people found
this helpful
They are the worst real estates we have ever seen. They are unfriendly, rude and aggressive. I'd avoid them in the future....
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Was this helpful? Yes
Areas covered
Advertise on
Services offered
  • Sales
  • Lettings
  • Block Management
  • Surveys
  • Conveyancing
  • Mortgage Advice
Valuation and Fee Performance
50% customers were satisfied with fees 58% accuracy of agent's valuations
Price range of properties reviewed
Sales No data
Letting
  • Min: £0
  • Max: £0

NAEA ARLA RICS TPOS Property Redress Scheme


Review statistics

From Landlords From Tenants From Vendors From Buyers Other
1 1 5 5 0 0 0 0 0 0
Miss Watts - upload your photo Miss Watts
1 reviews

About Miss No description set View full profile
Miss Watts - upload your photo Miss Watts
1 reviews

About Miss No description set View full profile
Jake Cowie - upload your photo Jake Cowie
2 reviews

About Jake No description set View full profile
Jackson Leisa - upload your photo Jackson Leisa
1 reviews

About Jackson No description set View full profile
Pauline McKinven - upload your photo Pauline McKinven
2 reviews

About Pauline No description set View full profile

Fees

No fees set.
Last updated at 12:28 PM 25/01/2018 by allAgents

Complaints Procedure

COMPLAINTS PROCEDURE
FOR MATTERS RELATING TO LETTINGS OR RESIDENTIAL SALES
Carter Jonas is committed to providing a professional service to all clients and customers and if something goes
wrong we need to know about it.
If you have a complaint that you have been unable to resolve satisfactorily with your local Carter Jonas office
please write to us giving as much detail as possible.
By email to complaints@carterjonas.co.uk
Or/
By post to Carter Jonas Compliance, 51 Northbrook Street, Newbury. RG18 9QT
We will always endeavour to deal with any complaint as quickly as possible however you should be aware that we
have up to eight weeks to consider the matter. If we have not resolved it within this time you may refer your
complaint to the Property Ombudsman, details below.
So that you know what to expect we have summarised the typical stages of reviewing a complaint.
Acknowledgement ? You will receive an acknowledgement that we have received your complaint
within 3 working days.
Investigation ? We will investigate the circumstances of your complaint and discuss with the
local Office where appropriate.
Findings ? We will provide a written summary of our findings within 15 working days of
sending you the acknowledgement letter.
Review ? If you wish to comment or request a further review you should contact us
again.
Final response ? We will then have 15 working days to complete our review at which time we
will send you a final written viewpoint on the matter.
If you are dissatisfied with this conclusion or any aspect of our handling of your complaint you may refer it to The
Property Ombudsman (TPOS) to request an independent review. Such a referral must be made within 12 months
of our final review letter.
You may write to The Property Ombudsman Ltd, Milford House, 43-45 Milford Street, Salisbury, Wiltshire. SP1 2BP
(www.tpos.co.uk). Our registration number with TPOS is R00346.
Last updated at 12:28 PM 25/01/2018 by allAgents

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