• claim your profile
    Miss Watts
  • claim your profile
    Miss Watts
  • claim your profile
    Jake Cowie
  • claim your profile
    Jackson Leisa
  • claim your profile
    Pauline McKinven
No description available.
Carter Jonas

The Marque, 141 Hills Road Cambridge
Cambridgeshire
CB2 8RJ

01223 403330
Jul 27,2017
Minithumbup
Pauline McKinven
By: 'Joanne'
Jul 27,2017
0 people found
this helpful
We would like to take this opportunity to provide a review to recommend Pauline McKinven, Associate with Carter Jonas LLP in Cambridge UK (141 Hills Road), to any prospective tenants looking for a property to let. My partner and I rented a house in Cambridge UK from Carter Jonas in 2016. Pauline was our Property Manager. Our experience with Pauline was very positive in that she was very professional, friendly and a good communicator. She was understanding of the needs of the tenant, and we fe...
read full review
Comment on agent fees
Good
Was this helpful? Yes
Jun 29,2017
Minithumbdown
By: 'Very unhappy customer!'
Jun 29,2017
1 people found
this helpful
My family and I had a very difficult landlord to deal with who constantly invaded our privacy and harassed us. We had to involve police several times. Carter Jonas did nothing to protect or support the tenants, although fully aware of the psychological damage caused, especially to our young children. We were not able to use the garden we had paid for. There was no compensation offered and in the end when moving out they did not support us when landlord made up stories to milk even more money fro...
read full review
Comment on agent fees
In the list of all we had to experience the price was too high, both financially and emotionally.
Was this helpful? Yes
Jun 13,2017
Minithumbdown
By: 'dede'
Jun 13,2017
2 people found
this helpful
go somewhere else! the worst experience ever!!!! they care only about the money and leave you with a lot of problems to solve! they don't even know what customer service is about!! I will never suggest Carter jonas to anyone....
read full review
Was this helpful? Yes
May 17,2017
Minithumbdown
Pauline McKinven
By: 'Swan'
May 17,2017
2 people found
this helpful
I WOULDN'T EVEN RATE 1 STAR!!! Rented a property with Carter Jonas for 12 months and upon our arrival were left to live without an oven and washing machine for a month. There was no hot water for over a week, rancid mold underneath the taps, a broken extractor fan that was taken away from the property and never returned throughout our entire tenancy. No compensation was given/no money was deducted from our rent, yet Carter Jonas think that charging nearly £100 for cleaning at the end of ou...
read full review
Comment on agent fees
ABSOLUTELY HORRENDOUS!!!!! £480 for referencing and application fees!!!
Was this helpful? Yes
Jan 17,2017
Minithumbup
Miss Watts
By: 'pippaC'
Jan 17,2017
0 people found
this helpful
Excellent service throughout the exit of old tenant and appointment of new tenants. Special thanks to Kirstie Watts who has kept me, as landlady, communicated throughout the process. Thanks and well done to all the Carter Jonas Residential lettings Team....
read full review
Comment on agent fees
Good value for excellent service received
Was this helpful? Yes
Nov 16,2016
Minithumbup
Jackson Leisa
By: 'Adriano Veliaj'
Nov 16,2016
0 people found
this helpful
Absolutely brilliant service and lovely people is a shame I have too move with another agency I love the staff at Carter Jones defenitly I recommend them 10out of 10 score...
read full review
Was this helpful? Yes
Nov 13,2016
Minithumbup
By: 'Eric Rivard'
Nov 13,2016
0 people found
this helpful
I have been supported by Ann Kessell and Robyn Edwards as a tenant and must say that I have been very impressed by the professionalism, customer centricity and objective fairness displayed and performed by Robyn and Ann in particular. As a current property owner and future landlord, I intend to use the services of Carter Jonas personally and would strongly recommend them either as a tenant or landlord. Kind regards, Eric Rivard....
read full review
Was this helpful? Yes
Oct 17,2016
Minithumbup
Jake Cowie
By: 'Em'
Oct 17,2016
0 people found
this helpful
Jacob has been extremely helpful throughout, from signing the house to moving in. We experienced quite a lot of last minute trouble with paper work and such but with his patient and calm manner we were able to get it all sorted quickly and efficiently. We had an awful experience with our last letting agent and so it was a nice relief to have someone who would help make our lives easier as we are very new to all this. He is a credit to Carter Jonas and I would highly recommend the company to anyo...
read full review
Was this helpful? Yes
Oct 07,2016
Minithumbup
Jake Cowie
By: 'Geeta'
Oct 07,2016
0 people found
this helpful
Jake was brilliant! He was very professional and went the extra mile to assist. Well done to Carter Jonas for having such an excellent staff member on the team!...
read full review
Was this helpful? Yes
Jun 20,2016
Minithumbdown
Miss Watts
By: 'Disgruntled public'
Jun 20,2016
0 people found
this helpful
Today I experienced complete and utter rudeness from a so called senior member of the lettings team! I have had better experiences with bloody call centres, rude, dismissive and patronising! Perhaps Carter Jonas need to invest in some customer service training....
read full review
Was this helpful? Yes
Areas covered
Advertise on
Services offered
  • Sales
  • Lettings
  • Block Management
  • Surveys
  • Conveyancing
  • Mortgage Advice
Valuation and Fee Performance
60% customers were satisfied with fees 70% accuracy of agent's valuations
Price range of properties reviewed
Sales No data
Letting
  • Min: £0
  • Max: £0



Review statistics

From Landlords From Tenants From Vendors From Buyers Other
1 0 5 4 0 0 0 0 0 0
Miss Watts - upload your photo Miss Watts
1 reviews

About Miss No description set View full profile
Miss Watts - upload your photo Miss Watts
1 reviews

About Miss No description set View full profile
Jake Cowie - upload your photo Jake Cowie
2 reviews

About Jake No description set View full profile
Jackson Leisa - upload your photo Jackson Leisa
1 reviews

About Jackson No description set View full profile
Pauline McKinven - upload your photo Pauline McKinven
2 reviews

About Pauline No description set View full profile

Job vacancies

Please see a list of jobs available

Fees

No fees set.

Complaints Procedure

No procedure available.

Branch rankings


Overall

Estate Agents Rankings

Letting Agents Rankings

Opening hours


Find the Best Agent to
Buy, Sell or Rent Property