• Matthew Smith
    Matthew Smith
  • Angela  Stibbs
    Angela Stibbs
  • Marie-Claire Hatch
    Marie-Claire Hatch
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    Nicole Isaacs
  • upload your photo
    Emma Longland
Established in 1855 with 38 offices across the country including 13 in central London, our expert sales, lettings and new homes teams are best placed to advise sellers, buyers, landlords, tenants and developers on all their property requirements.
Carter Jonas

169 Histon Road Cambridge
Cambridgeshire
CB4 3JD

01223 472011
Website not available

Properties for Sale
Properties to Rent

Jan 18,2017
Minithumbup
By: 'The Oulton Family'
Jan 18,2017
1 people found
this helpful
My father sadly died last year and Carter Jonas have just handled the sale of his house. They were exemplary in the way they dealt with me and my sisters at a difficult time, and supremely professional in the way they sold the house. Their was no pressure on us at any stage, everyone in the office seemed to be equally able to help, and nothing was too much trouble. I'm sure it was down to them that the house sold for considerably more than they had estimated. Again, exemplary client management. ...
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Comment on agent fees
Good
Was this helpful? Yes
Jan 13,2017
Minithumbup
By: 'Happy homeowner'
Jan 13,2017
0 people found
this helpful
Just bought my house through Carter Jonas and they couldn't have been better. Proper agents showed me round (as opposed to the 'old ladies with keys' that some agents use, who say "Don't ask me anything"!), and they were always helpful, friendly and informative. To cap it all off they presented me with my keys attached to a bottle of champagne! A really lovely gesture, considering they were acting for the vendor rather than me. Wish I'd used them to sell my house - I'll know for next t...
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Comment on agent fees
N/A
Was this helpful? Yes
Oct 03,2013
Minithumbdown
By: 'Stephen Knight'
Oct 03,2013
2 people found
this helpful
We moved in to a house rented through Bradshaw\'s lettings as a group of six students. Our experience was terrible before we had even moved into the property. The tenancy agreement was sent to a previous address of one of the members of our group, and nobody was informed of this. We were not informed of this in any way until the morning of the move-in date. We were therefore required to get signatures of six people in different parts of the country within the space of a few hours. We were a...
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What agent could do to change your mind?
The agent would have to change almost everything about the way they operate in order for me to recommend them. Most importantly, they should actively make an effort to contact tenants about issues before the last minute so they actually have time to do something about it, and not illegally enter properties without the required notice.
Attached Files
Was this helpful? Yes
Oct 03,2013
Minithumbdown
By: 'ExasperatedTenant'
Oct 03,2013
2 people found
this helpful
It is hard to find anything positive to say about our experiences of Bradshaws so far. There has been a complete lack of communication, leading to us being refused entry to the house on arrival because a form had not been completed we knew nothing about. Also, we have found them to be rude and abrasive, being told "You not having money is not our problem", and "I\'m not going to sit here and argue with you". as we attempted to explain the problems we were having with...
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What agent could do to change your mind?
Where should I start? It would have helped if they had have been polite, and also not treated us as though we were beneath them. Also, it would have helped if they had bothered to communicate with us. Please see above message.
Attached Files
Was this helpful? Yes
Oct 02,2013
Minithumbdown
By: 'Avenger18'
Oct 02,2013
2 people found
this helpful
Dealing with Bradshaws cambridge is without a doubt the worst experience I have had, the staff are rude, unhelpful and simply do not care. They failed to tell us that one of our residents had not paid the full deposit until the day we were due to move in. When several of us had already packed our stuff and were on the way from around the country to the house. The inventory was taken on the day of moving in, the conditions of the property were not as expected a and were to be honest disgusting. F...
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Was this helpful? Yes
Jul 28,2013
Minithumbdown
By: 'Mark'
Jul 28,2013
5 people found
this helpful
It is extremely difficult to decide where to begin when reviewing this firm. Words fail me to describe how upsetting and unprofessional the service provided when dealing with any aspect of real estate or letting. To highlight two of my main disappointments when dealing with bradshaws are the following: - Majorly overcharged when reviewing deposit return at the end of tenancy. Over £500 for RUBBISH REMOVAL. Nearly £400 for re-decoration and the hat goes deeper. 4 young professional s...
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What agent could do to change your mind?
Anything that could have helped provide better service, would have been learnt during a healthy childhood accompanied by fine parenting. However, its never too late to improve our manners and social skills. Good luck Mr Frost.
Attached Files
Was this helpful? Yes
Jul 01,2013
Minithumbdown
By: 'Upset Customer'
Jul 01,2013
5 people found
this helpful
It is extremely difficult to decide where to begin when reviewing this firm. Words fail me to describe how upsetting and unprofessional the service provided when dealing with any aspect of real estate or letting. To highlight two of my main disappointments when dealing with bradshaws are the following: - Majorly overcharged when reviewing deposit return at the end of tenancy. Over £500 for RUBBISH REMOVAL. Nearly £400 for re-decoration and the hat goes deeper. 4 young professional s...
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What agent could do to change your mind?
We all come from different backrounds and we can\'t expect everyone to have received a healthy childhood accompanied by fine parenting. It is then a lot harder to be equipped with the necesery tools of good manners and sensible social skills. However, Mr Anton Frost, in case if the reason for such undeveloped mental fittness is the several years of brutal bullying during your short educational background, I am sorry for any inconvenience caused.
Attached Files
Was this helpful? Yes
Jun 28,2013
Minithumbdown
By: 'spam'
Jun 28,2013
5 people found
this helpful
awful, they sent reminder letter 2 days after the original. they lied about when the previous tenants were moving out and accused us of getting the date wrong (even though we had it in more then one email) sent letters after we moved in informing us of \'amended\' check out fees. added on extra cleaning requirements then listed in the tenancy when we handed in our notice. Anton Frost knew NOTHING about the house when we were shown around, said there was electric in the garage when ther...
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What agent could do to change your mind?
fire anton frost and get someone who is professional
Attached Files
Was this helpful? Yes
May 18,2013
Minithumbdown
By: 'Dave'
May 18,2013
5 people found
this helpful
Our experience with Bradshaws was poor and we have struggled to find instances to provide any positive comment. We probably should have pulled out at the point where the tenancy agreement was delayed (Bradshaws advertised the property as being available in May but we were not able to move in until mid July) and we had to return the original paperwork as it was incorrect. Bradshaws even required us to accept obligations after signing the original agreement before we could move in. The inventory...
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Was this helpful? Yes
May 23,2012
Minithumbup
By: 'Miss Khazna'
May 23,2012
1 people found
this helpful
I have just let my property through Bradshaws and they have been extreamly helpful throughout the whole process. The gentleman who came to value my property was straight forward unlike some and gave valuable advice that I otherwise may not have know. Further to the above they have secured a long lease for my property and I am extreamly please with the tenant as well. I would certainly recommend Bradshaws to friends and family....
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Was this helpful? Yes
Aug 25,2011
Minithumbdown
By: 'Dave'
Aug 25,2011
6 people found
this helpful
Outright lied to us. We knew exactly how much the vendor had paid when they bought the flat, but the agent called us and tried to claim they had paid more than £20K higher whilst giving us a pretty hard sell. Needless to say we walked away....
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Was this helpful? Yes
Areas covered
Advertise on
Services offered
  • Sales
  • Lettings
  • Block Management
  • Surveys
  • Conveyancing
  • Mortgage Advice
Valuation and Fee Performance
100% customers were satisfied with fees 100% accuracy of agent's valuations
Price range of properties reviewed
Sales
  • Min: £608,000
  • Max: £608,000

Letting No data

NAEA ARLA RICS TPOS Property Redress Scheme


Review statistics

From Landlords From Tenants From Vendors From Buyers Other
1 0 0 7 1 0 1 0 0 1
Matthew Smith Matthew Smith
Associate Partner
0 reviews

About Matthew No description set View full profile
Angela  Stibbs Angela Stibbs
Office Manager
0 reviews

About Angela No description set View full profile
Marie-Claire Hatch Marie-Claire Hatch
Negotiator
0 reviews

About Marie-Claire No description set View full profile
Nicole Isaacs - no image available Nicole Isaacs
Senior Negotiator
0 reviews

About Nicole No description set View full profile
Emma Longland - no image available Emma Longland
Administrator
0 reviews

About Emma No description set View full profile

Job vacancies

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Fees

No fees set.
Last updated at 12:16 PM 25/01/2018 by allAgents

Complaints Procedure

COMPLAINTS PROCEDURE
FOR MATTERS RELATING TO LETTINGS OR RESIDENTIAL SALES
Carter Jonas is committed to providing a professional service to all clients and customers and if something goes
wrong we need to know about it.
If you have a complaint that you have been unable to resolve satisfactorily with your local Carter Jonas office
please write to us giving as much detail as possible.
By email to complaints@carterjonas.co.uk
Or/
By post to Carter Jonas Compliance, 51 Northbrook Street, Newbury. RG18 9QT
We will always endeavour to deal with any complaint as quickly as possible however you should be aware that we
have up to eight weeks to consider the matter. If we have not resolved it within this time you may refer your
complaint to the Property Ombudsman, details below.
So that you know what to expect we have summarised the typical stages of reviewing a complaint.
Acknowledgement ? You will receive an acknowledgement that we have received your complaint
within 3 working days.
Investigation ? We will investigate the circumstances of your complaint and discuss with the
local Office where appropriate.
Findings ? We will provide a written summary of our findings within 15 working days of
sending you the acknowledgement letter.
Review ? If you wish to comment or request a further review you should contact us
again.
Final response ? We will then have 15 working days to complete our review at which time we
will send you a final written viewpoint on the matter.
If you are dissatisfied with this conclusion or any aspect of our handling of your complaint you may refer it to The
Property Ombudsman (TPOS) to request an independent review. Such a referral must be made within 12 months
of our final review letter.
You may write to The Property Ombudsman Ltd, Milford House, 43-45 Milford Street, Salisbury, Wiltshire. SP1 2BP
(www.tpos.co.uk). Our registration number with TPOS is R00346.
Last updated at 12:16 PM 25/01/2018 by allAgents

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