Established in 1855 with 38 offices across the country including 13 in central London, our expert sales, lettings and new homes teams are best placed to advise sellers, buyers, landlords, tenants and developers on all their property requirements
Carter Jonas

70 White Hart Lane Barnes, London
Greater London
SW13 0PZ

020 8741 7400
Website not available

Properties for Sale
Properties to Rent

“Thank you...”

Nov 12,2018
Minithumbup
By: 'Andrea'
Nov 12,2018
0 people found
this helpful
I am very happy to have such a great team supporting my rental matters. From the beginning, Debbie and Maria have always been so kind and helpful. Thanks a lot....
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Comment on agent fees
Fair enough.
Was this helpful? Yes

“Helpful and attentive...”

Nov 08,2018
Minithumbup
By: 'Erin'
Nov 08,2018
0 people found
this helpful
We've been renting our home with Carter Jonas as our estate managers and I can say that they've been very helpful and attentive from day one. Highly recommended....
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Was this helpful? Yes

“Great service, always professional...”

Nov 07,2018
Minithumbup
By: 'marc'
Nov 07,2018
0 people found
this helpful
I have been fortunate to have the team at Carter Jonas on White Hart Lane, Barnes, as my property managers for 2 years now. They have been very professional, prompt and helpful at all times....
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Comment on agent fees
Good
Was this helpful? Yes

“Very happy...”

Nov 07,2018
Minithumbup
By: 'Martina'
Nov 07,2018
0 people found
this helpful
I am a tenant and I have been in a house managed by Carter Jonas for the last 4 years. I am very happy, they are helpful and dedicated. Friendly and reasonable too. Thank you...
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“Professional and friendly...”

Nov 06,2018
Minithumbup
By: 'Jan'
Nov 06,2018
0 people found
this helpful
Our experince of Carter Jonas in Barnes, and Maria, is that they are professional and friendly. If we need to contact the office we always have had a quick response. We don´t have any bad things or negative things to say, just the opposite. ...
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Comment on agent fees
We might concern them as reasonable.
Was this helpful? Yes

“Highly professional...”

Nov 02,2018
Minithumbup
By: 'Therese'
Nov 02,2018
0 people found
this helpful
I have engaged closely with Maria and Aileen throughout my tenancy agreement and cannot fault their support and professionalism. Would highly recommend Carter Jonas in Barnes from a tenant perspective and I imagine landlords receive just as good a service....
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Comment on agent fees
Fees are average for the area I believe.
Was this helpful? Yes

“Very helpful and professional...”

Nov 02,2018
Minithumbup
By: 'Katerina'
Nov 02,2018
0 people found
this helpful
We only have the best to say about Carter Jonas. Having rented apartments with previous agencies before, both my husband and I have been extremely satisfied with the professionalism of the staff in Carter Jonas; Maria and Pauline have been extremely helpful to us and ...
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Was this helpful? Yes

“Finding new tenants...”

Oct 18,2018
Minithumbup
By: 'David Wighton'
Oct 18,2018
0 people found
this helpful
Pauline worked hard to get new tenants for my property. Balancing speed with the need to get the best possible rent and keeping me informed all along the way....
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Comment on agent fees
The fees seem reasonable given the work involved
Was this helpful? Yes

“Very professional...”

Oct 09,2018
Minithumbup
By: 'Tim Fortescueheating'
Oct 09,2018
0 people found
this helpful
What a very professional company and Maria is an asset to her piers as I have had nothing but a polite professional service from her and her colleagues at carts Jonas in Barnes , always a pleasure to do business with always no strings attached honest ...
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Comment on agent fees
Good
Was this helpful? Yes

“Carter Jonas...”

Sep 19,2018
Minithumbup
By: 'Jane'
Sep 19,2018
0 people found
this helpful
I have previously bought and sold properties through Carter Jonas on more than one occcasion and now for the last 5 years they have been letting agents for a flat I own. I have always found them very pleasant and friendly, not at all pushy as ...
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“review Carter Jonas...”

Sep 08,2018
Minithumbup
By: 'Costas'
Sep 08,2018
0 people found
this helpful
this agency provides excellent service and very quick response to rented property problems, if any. From my experience they are highly recommended....
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Comment on agent fees
very reasonable
Was this helpful? Yes

“Very helpful and efficient...”

Aug 16,2018
Minithumbup
By: 'Out of town client'
Aug 16,2018
0 people found
this helpful
All staff are very helpful and efficient, tenants are found quickly and are usually long term and have good references. Have just moved to a full management service and in the past valuations for both lettings and sales have been very helpful....
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Comment on agent fees
Good
Was this helpful? Yes

“Very reliable and friendly agent...”

Aug 13,2018
Minithumbup
By: 'Hiroshi'
Aug 13,2018
0 people found
this helpful
We have known Maria and Debbie over 10 years since we moved to current property . They are always very professional and reliable ,and friendly very good people. Whenever we report to minor issues in the property ,Maria and Debbie is always quick respond and look after ...
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Comment on agent fees
good
Was this helpful? Yes

“Very Pleased...”

Aug 09,2018
Minithumbup
By: 'Sorin Olteanu'
Aug 09,2018
0 people found
this helpful
She has been very helpful to us and presented us with a home in an amazing area for a really low relative price range. She is very professional and responsive to texts and emails, incredibly kind and we always felt taken care of....
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Comment on agent fees
They were sensible.
Was this helpful? Yes

“Review from Peter...”

Aug 08,2018
Minithumbup
By: 'Peter'
Aug 08,2018
0 people found
this helpful
I have used this Agent over many years letting out 3 different properties in Barnes.They are highly professional,reliable and competitive. I am 100% satisified with the excellent service provided. Very much hands on. They manage my little Victorian cottage as if it were their own....
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Comment on agent fees
Good
Was this helpful? Yes

“Consistently excellent service...”

Aug 08,2018
Minithumbup
By: 'Peter K'
Aug 08,2018
0 people found
this helpful
Carter Jonas (previously Boileaus and before that Sargent & Young) have managed my house in Barnes since 2003 and have always done so extremely professionally. I have no hesitation in recommending them and, in particular, Maria Ryan and Pauline Tierney...
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Comment on agent fees
Not particularly cheap, but definitely worth the money
Was this helpful? Yes

“Excellent...”

Aug 08,2018
Minithumbup
By: 'Mr Bush'
Aug 08,2018
0 people found
this helpful
A great service from start to finish. Smooth, efficient, and hassle free. Pauline was a great help, and communicated very well....
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Was this helpful? Yes

“Tenants found...”

Aug 07,2018
Minithumbup
By: 'Church Council'
Aug 07,2018
0 people found
this helpful
After a bad reference from one prospective tenant, a second tenant was found and the. House is now let to them....
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Was this helpful? Yes

“Carter Jonas...”

Aug 07,2018
Minithumbup
By: 'Hugh'
Aug 07,2018
0 people found
this helpful
We have rented through Carter Jonas for 15 years and they have always been very helpful and efficient. They are not on the clock and charging you for every action and their fees are reasonable given the smooth service that is provided. We have used other ...
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“Taking the pain away...”

Aug 07,2018
Minithumbup
By: 'Vickyb'
Aug 07,2018
0 people found
this helpful
My experience of Carter Jonas Barnes has been entirely positive. They are very professional, and really do relieve their landlords of any care. I feel that I never have to worry and can sit back and let them get on with the job. On the ...
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Comment on agent fees
The fees are not the cheapest, but they are reasonable. I have used a cheaper agent in the past but they were nowhere near as good, so I feel I am getting value for money
Was this helpful? Yes

“Lettings...”

Jun 27,2018
Minithumbup
By: 'Martin H-W'
Jun 27,2018
1 people found
this helpful
During the number of years I have used Carter Jonas I have found them totally reliable and efficient. They have been a pleasure to work with and have successfully let my property each time. I have no hesitation in recommending them....
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Comment on agent fees
Fees are acceptable
Was this helpful? Yes

“Very professional agency...”

Jun 18,2018
Minithumbup
By: 'Anne G.'
Jun 18,2018
0 people found
this helpful
I have been working with this office for 15 plus years and all of my experiences with them have been positive. They are professional, helpful and friendly and always deliver. They have found me excellent tenants over the years and are always responsive when any issues ...
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Comment on agent fees
Fees are reasonable
Was this helpful? Yes

“Very professional...”

Jun 10,2018
Minithumbup
By: 'Tim Fortescue'
Jun 10,2018
0 people found
this helpful
Very pleased with my experience with Carter Jonas . Maria and staff always friendly, professional and courteous . Thanks for your help....
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Comment on agent fees
Overall I found cater Jonas inline with all other competitors , it’s the excellent service that is good value in my experience.
Was this helpful? Yes

“Always helpful...”

Jun 08,2018
Minithumbup
By: 'David A'
Jun 08,2018
0 people found
this helpful
I can always recommend Carter Jonas in Barnes. Maria is so helpful and goes out of her way to my tenancy easier. Thanks again Maria....
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Comment on agent fees
Reasonable for the area.
Was this helpful? Yes
Mar 10,2018
Minithumbup
By: 'Mariann'
Mar 10,2018
0 people found
this helpful
Kathryn was very professional , friendly and helpful throughout the whole process. She was particularly helpful during the renewal of our lease and whilst dealing with the landlord....
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Comment on agent fees
Justified
Was this helpful? Yes
Feb 21,2018
Minithumbup
By: 'Ham'
Feb 21,2018
0 people found
this helpful
I am very pleased with contact I have with Kathryn. She keeps me up to date with all aspects of letting the property....
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Was this helpful? Yes
Feb 20,2018
Minithumbup
By: 'Nicki'
Feb 20,2018
0 people found
this helpful
I cannot recommend the services of Carter Jonas' s Lettings team highly enough. We rented our Richmond flat through them for over 20 years and their attention to detail and organisation was always excellent. All of the staff were very professional and easy to deal with. ...
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Comment on agent fees
Fine
Was this helpful? Yes
Feb 06,2018
Minithumbup
By: 'Richmond tenant'
Feb 06,2018
0 people found
this helpful
Ever since I started doing business with them, they have been nothing but honest, transparent, and fair. I rented a place with them, and they always did their best to ensure a smooth transition and good understanding of the documentation....
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Comment on agent fees
I think the fees are fair, it's approximately what's on the market.
Was this helpful? Yes
Feb 05,2018
Minithumbdown
By: 'ThomasDrury'
Feb 05,2018
0 people found
this helpful
I have rented through Carter Jonas for more than two years with their Barnes office acting as managing agents. I have found them to be both efficient and also fair in every aspect of my interaction with them as Landlord. They have address concerns I ...
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Comment on agent fees
Fees were reasonable compared to the other agencies I have used in the past.
Was this helpful? Yes
Feb 04,2018
Minithumbup
By: 'E. C.'
Feb 04,2018
0 people found
this helpful
I have been with Carter Jonas for eleven years and I have always been impressed with its friendly and reliable staff. Thank you for the good work!...
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Was this helpful? Yes
Areas covered
Advertise on
Services offered
  • Sales
  • Lettings
  • Block Management
  • Surveys
  • Conveyancing
  • Mortgage Advice
Valuation and Fee Performance
99% customers were satisfied with fees 79% accuracy of agent's valuations
Price range of properties reviewed
Sales No data
Letting
  • Min: £0
  • Max: £0

NAEA ARLA RICS TPOS Property Redress Scheme


Review statistics

From Landlords From Tenants From Vendors From Buyers Other
34 1 57 3 0 0 0 0 2 0

Fees

No fees set.

Complaints Procedure

COMPLAINTS PROCEDURE
FOR MATTERS RELATING TO LETTINGS OR RESIDENTIAL SALES
Carter Jonas is committed to providing a professional service to all clients and customers and if something goes
wrong we need to know about it.
If you have a complaint that you have been unable to resolve satisfactorily with your local Carter Jonas office
please write to us giving as much detail as possible.
By email to complaints@carterjonas.co.uk
Or/
By post to Carter Jonas Compliance, 51 Northbrook Street, Newbury. RG18 9QT
We will always endeavour to deal with any complaint as quickly as possible however you should be aware that we
have up to eight weeks to consider the matter. If we have not resolved it within this time you may refer your
complaint to the Property Ombudsman, details below.
So that you know what to expect we have summarised the typical stages of reviewing a complaint.
Acknowledgement ? You will receive an acknowledgement that we have received your complaint
within 3 working days.
Investigation ? We will investigate the circumstances of your complaint and discuss with the
local Office where appropriate.
Findings ? We will provide a written summary of our findings within 15 working days of
sending you the acknowledgement letter.
Review ? If you wish to comment or request a further review you should contact us
again.
Final response ? We will then have 15 working days to complete our review at which time we
will send you a final written viewpoint on the matter.
If you are dissatisfied with this conclusion or any aspect of our handling of your complaint you may refer it to The
Property Ombudsman (TPOS) to request an independent review. Such a referral must be made within 12 months
of our final review letter.
You may write to The Property Ombudsman Ltd, Milford House, 43-45 Milford Street, Salisbury, Wiltshire. SP1 2BP
(www.tpos.co.uk). Our registration number with TPOS is R00346.
Last updated at 1:23 PM 25/01/2018 by allAgents
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