Established in 1855 with 38 offices across the country including 13 in central London, our expert sales, lettings and new homes teams are best placed to advise sellers, buyers, landlords, tenants and developers on all their property requirements
Carter Jonas

70 White Hart Lane Barnes, London
Greater London
SW13 0PZ

020 8741 7400


Properties for Sale
Properties to Rent

Properties
  

Performance Statistics
- Valuation Fees Min Price of property reviewed Max Price of property reviewed
Sales 81% 98% No Data No Data
Lettings 88% 98% £0 £0

Review statistics
From Landlords From Tenants From Vendors From Buyers Other
40 1 64 3 0 0 0 0 4 0

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Services offered
  • Sales
  • Lettings
  • Block Management
  • Surveys
  • Conveyancing
  • Mortgage Advice
Areas covered

Members of
NAEA ARLA RICS TPOS Sales TPOS Lettings TPOS Property Redress Scheme

“Excellent friendly service...”

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Jun 02,2019
Minithumbup
By: 'Susan B'
Jun 02,2019
0 people found
this helpful
From my very first interaction with the team to having now been a tenant at the property they manage for almost a year the service I have had has been faultless. Whether a general query or a genuine emergency they've been fantastic. Prompt, friendly and ...
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“Friendly staff...”

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May 28,2019
Minithumbup
By: 'Tim Fortescue'
May 28,2019
0 people found
this helpful
A pleasure to write a review as I find Dealing with some agents a pain but with Maria at Carta Jonas makes she has a sensible head on her and always happy to help, she's quick to respond to tenants requests thank you Maria for ...
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Comment on agent fees
Good
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“5 Star service...”

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May 13,2019
Minithumbup
By: 'David A'
May 13,2019
0 people found
this helpful
Sadly I have to move flat and the new flat is with another agent as the landlord is moving back in. Thanks so much Carter Jonas, in particular Maria, for all your help over the past 10 years. Maria has made sure my life as a ...
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Comment on agent fees
Good
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“Highly Recommended...”

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Mar 04,2019
Minithumbup
By: 'Marc B'
Mar 04,2019
0 people found
this helpful
I am once again very grateful to Pauline and Charlotte at Carte Jonas for guiding me through my latest move. This is the second time they have done so and I whole-heartedly recommend their services. On both occasions they were always patient, responsive and very ...
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Comment on agent fees
Good
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“Any problems get dealt with promptly and efficiently...”

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Jan 17,2019
Minithumbup
By: 'P fisher'
Jan 17,2019
0 people found
this helpful
I have rented through this agent several times and they have always been friendly and helpful,I would use them again...
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Comment on agent fees
Good
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“Good service...”

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Dec 27,2018
Minithumbup
By: 'Ham property owner'
Dec 27,2018
0 people found
this helpful
We have used them to manage the letting of our property for several years. Their service is proactive, responsive and reliable. We deal mostly with Pauline Tierney and Debbie Young and both are helfpul and friendly...
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Comment on agent fees
Reasonable
Was this helpful? Yes

“great service...”

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Dec 20,2018
Minithumbup
By: 'Tim W'
Dec 20,2018
0 people found
this helpful
I have had wonderful personal service always - for 25 years! Very straightforward and get the job done. They find lovely tenants....
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Comment on agent fees
Good
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“Professional...”

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Dec 14,2018
Minithumbup
By: 'Simon'
Dec 14,2018
0 people found
this helpful
11 years of excellent service. Very helpful team, and always willing to go out of their way. Would highly recommend...
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“Excellent service...”

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Dec 12,2018
Minithumbup
By: 'Jacqueline'
Dec 12,2018
0 people found
this helpful
My property has been looked after this agency for many years now. The staff members have always been very efficient and extremely helpful....
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Comment on agent fees
Exceptable
Was this helpful? Yes

“Great managed letting service...”

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Dec 10,2018
Minithumbup
By: 'Laurence'
Dec 10,2018
0 people found
this helpful
I live in Asia, so I needed a full management service for my house in outer London, and Carter Jonas do that perfectly, for a reasonable fee. Their staff really take care of my property (and the tenant), meaning that I don't need to worry ...
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Comment on agent fees
Good. For a full managed letting service, their fees are average, but their service goes beyond other agents.
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“100% Satisfaction...”

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Dec 07,2018
Minithumbup
By: 'Andrew B.'
Dec 07,2018
0 people found
this helpful
I can think of nothing that could possibly be improved upon in the service I have received at the hands of Carter Jonas, Barnes. The entire staff are always cheerful, interested and efficient in the extreme....
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Comment on agent fees
Absolutely fair
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“Quick to respond and very helpful...”

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Dec 03,2018
Minithumbup
By: 'Robert'
Dec 03,2018
0 people found
this helpful
Over the course of our tennancu we've had leaking pipe in our kitchen, a blocked drain under the house and a problem with the oven. Each time the appropriate workman was organised and the problem solved within 24hrs. Very easy to deal with, quick and ...
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“Responsive and professional...”

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Nov 22,2018
Minithumbup
By: 'Patrick'
Nov 22,2018
0 people found
this helpful
I have been renting an apartment for the past three years which is let and managed by Carter Jonas - Barnes. I have found Carter Jonas to be very responsive and professional and am satisfied with the service they provide....
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“Rental of 135 Petersham Road...”

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Nov 22,2018
Minithumbup
By: 'Clare Kurdi'
Nov 22,2018
0 people found
this helpful
A positive experience! I was abroad and Pauline was so patient as some of the process was delayed on my part due to a very busy few days, but Pauline gently prodded me to ensure the rental was mine! Looking forward to moving in! Thank ...
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Comment on agent fees
As this is my first rental in the U.K. I cannot comment on the fees, apart from to say I am quite happy, and hope that it will be good value for money in terms of support during the rental
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“Rental of 135 Petersham Road...”

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Nov 22,2018
Minithumbup
By: 'Clare Kurdi'
Nov 22,2018
0 people found
this helpful
A positive experience! I was abroad and Pauline was so patient as some of the process was delayed on my part due to a very busy few days, but Pauline gently prodded me to ensure the rental was mine! Looking forward to moving in! Thank ...
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Comment on agent fees
As this is my first rental in the U.K. I cannot comment on the fees, apart from to say I am quite happy, and hope that it will be good value for money in terms of support during the rental
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“Thank you...”

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Nov 12,2018
Minithumbup
By: 'Andrea'
Nov 12,2018
0 people found
this helpful
I am very happy to have such a great team supporting my rental matters. From the beginning, Debbie and Maria have always been so kind and helpful. Thanks a lot....
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Comment on agent fees
Fair enough.
Was this helpful? Yes

“Helpful and attentive...”

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Nov 08,2018
Minithumbup
By: 'Erin'
Nov 08,2018
0 people found
this helpful
We've been renting our home with Carter Jonas as our estate managers and I can say that they've been very helpful and attentive from day one. Highly recommended....
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“Great service, always professional...”

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Nov 07,2018
Minithumbup
By: 'marc'
Nov 07,2018
0 people found
this helpful
I have been fortunate to have the team at Carter Jonas on White Hart Lane, Barnes, as my property managers for 2 years now. They have been very professional, prompt and helpful at all times....
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Comment on agent fees
Good
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“Very happy...”

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Nov 07,2018
Minithumbup
By: 'Martina'
Nov 07,2018
0 people found
this helpful
I am a tenant and I have been in a house managed by Carter Jonas for the last 4 years. I am very happy, they are helpful and dedicated. Friendly and reasonable too. Thank you...
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“Professional and friendly...”

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Nov 06,2018
Minithumbup
By: 'Jan'
Nov 06,2018
0 people found
this helpful
Our experince of Carter Jonas in Barnes, and Maria, is that they are professional and friendly. If we need to contact the office we always have had a quick response. We don´t have any bad things or negative things to say, just the opposite. ...
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Comment on agent fees
We might concern them as reasonable.
Was this helpful? Yes

“Highly professional...”

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Nov 02,2018
Minithumbup
By: 'Therese'
Nov 02,2018
0 people found
this helpful
I have engaged closely with Maria and Aileen throughout my tenancy agreement and cannot fault their support and professionalism. Would highly recommend Carter Jonas in Barnes from a tenant perspective and I imagine landlords receive just as good a service....
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Comment on agent fees
Fees are average for the area I believe.
Was this helpful? Yes

“Very helpful and professional...”

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Nov 02,2018
Minithumbup
By: 'Katerina'
Nov 02,2018
0 people found
this helpful
We only have the best to say about Carter Jonas. Having rented apartments with previous agencies before, both my husband and I have been extremely satisfied with the professionalism of the staff in Carter Jonas; Maria and Pauline have been extremely helpful to us and ...
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“Finding new tenants...”

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Oct 18,2018
Minithumbup
By: 'David Wighton'
Oct 18,2018
0 people found
this helpful
Pauline worked hard to get new tenants for my property. Balancing speed with the need to get the best possible rent and keeping me informed all along the way....
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Comment on agent fees
The fees seem reasonable given the work involved
Was this helpful? Yes

“Very professional...”

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Oct 09,2018
Minithumbup
By: 'Tim Fortescueheating'
Oct 09,2018
0 people found
this helpful
What a very professional company and Maria is an asset to her piers as I have had nothing but a polite professional service from her and her colleagues at carts Jonas in Barnes , always a pleasure to do business with always no strings attached honest ...
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Comment on agent fees
Good
Was this helpful? Yes

“Carter Jonas...”

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Sep 19,2018
Minithumbup
By: 'Jane'
Sep 19,2018
0 people found
this helpful
I have previously bought and sold properties through Carter Jonas on more than one occcasion and now for the last 5 years they have been letting agents for a flat I own. I have always found them very pleasant and friendly, not at all pushy as ...
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“review Carter Jonas...”

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Sep 08,2018
Minithumbup
By: 'Costas'
Sep 08,2018
0 people found
this helpful
this agency provides excellent service and very quick response to rented property problems, if any. From my experience they are highly recommended....
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Comment on agent fees
very reasonable
Was this helpful? Yes

“Very helpful and efficient...”

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Aug 16,2018
Minithumbup
By: 'Out of town client'
Aug 16,2018
0 people found
this helpful
All staff are very helpful and efficient, tenants are found quickly and are usually long term and have good references. Have just moved to a full management service and in the past valuations for both lettings and sales have been very helpful....
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Comment on agent fees
Good
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“Very reliable and friendly agent...”

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Aug 13,2018
Minithumbup
By: 'Hiroshi'
Aug 13,2018
0 people found
this helpful
We have known Maria and Debbie over 10 years since we moved to current property . They are always very professional and reliable ,and friendly very good people. Whenever we report to minor issues in the property ,Maria and Debbie is always quick respond and look after ...
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Comment on agent fees
good
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“Very Pleased...”

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Aug 09,2018
Minithumbup
By: 'Sorin Olteanu'
Aug 09,2018
0 people found
this helpful
She has been very helpful to us and presented us with a home in an amazing area for a really low relative price range. She is very professional and responsive to texts and emails, incredibly kind and we always felt taken care of....
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Comment on agent fees
They were sensible.
Was this helpful? Yes

“Review from Peter...”

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Aug 08,2018
Minithumbup
By: 'Peter'
Aug 08,2018
0 people found
this helpful
I have used this Agent over many years letting out 3 different properties in Barnes.They are highly professional,reliable and competitive. I am 100% satisified with the excellent service provided. Very much hands on. They manage my little Victorian cottage as if it were their own....
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Comment on agent fees
Good
Was this helpful? Yes
No fees information available
Kindly note that legally, letting agents need to publish information about their tenancy fees, government-approved redress schemes and client money protection schemes on their website and on third party websites (on which agents are listed). For properties to lease/rent in England, agents need to keep this information up to date and precise on allAgents or specify within the property description.

Complaints Procedure

COMPLAINTS PROCEDURE
FOR MATTERS RELATING TO LETTINGS OR RESIDENTIAL SALES
Carter Jonas is committed to providing a professional service to all clients and customers and if something goes
wrong we need to know about it.
If you have a complaint that you have been unable to resolve satisfactorily with your local Carter Jonas office
please write to us giving as much detail as possible.
By email to complaints@carterjonas.co.uk
Or/
By post to Carter Jonas Compliance, 51 Northbrook Street, Newbury. RG18 9QT
We will always endeavour to deal with any complaint as quickly as possible however you should be aware that we
have up to eight weeks to consider the matter. If we have not resolved it within this time you may refer your
complaint to the Property Ombudsman, details below.
So that you know what to expect we have summarised the typical stages of reviewing a complaint.
Acknowledgement ? You will receive an acknowledgement that we have received your complaint
within 3 working days.
Investigation ? We will investigate the circumstances of your complaint and discuss with the
local Office where appropriate.
Findings ? We will provide a written summary of our findings within 15 working days of
sending you the acknowledgement letter.
Review ? If you wish to comment or request a further review you should contact us
again.
Final response ? We will then have 15 working days to complete our review at which time we
will send you a final written viewpoint on the matter.
If you are dissatisfied with this conclusion or any aspect of our handling of your complaint you may refer it to The
Property Ombudsman (TPOS) to request an independent review. Such a referral must be made within 12 months
of our final review letter.
You may write to The Property Ombudsman Ltd, Milford House, 43-45 Milford Street, Salisbury, Wiltshire. SP1 2BP
(www.tpos.co.uk). Our registration number with TPOS is R00346.
Last updated at 1:23 PM 25/01/2018 by allAgents

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