Established in 1855 with 38 offices across the country including 13 in central London, our expert sales, lettings and new homes teams are best placed to advise sellers, buyers, landlords, tenants and developers on all their property requirements
Carter Jonas

70 White Hart Lane Barnes, London
Greater London
SW13 0PZ

020 8741 7400
Website not available

Properties for Sale
Properties to Rent

“ review Carter Jonas... ”

Sep 08,2018
Minithumbup
By: 'Costas'
Sep 08,2018
0 people found
this helpful
this agency provides excellent service and very quick response to rented property problems, if any. From my experience they are highly recommended....
read full review
Comment on agent fees
very reasonable
Was this helpful? Yes

“ Very helpful and efficient... ”

Aug 16,2018
Minithumbup
By: 'Out of town client'
Aug 16,2018
0 people found
this helpful
All staff are very helpful and efficient, tenants are found quickly and are usually long term and have good references. Have just moved to a full management service and in the past valuations for both lettings and sales have been very helpful....
read full review
Comment on agent fees
Good
Was this helpful? Yes

“ Very reliable and friendly agent... ”

Aug 13,2018
Minithumbup
By: 'Hiroshi'
Aug 13,2018
0 people found
this helpful
We have known Maria and Debbie over 10 years since we moved to current property . They are always very professional and reliable ,and friendly very good people. Whenever we report to minor issues in the property ,Maria and Debbie is always quick respond and look after ...
read full review
Comment on agent fees
good
Was this helpful? Yes

“ Very Pleased... ”

Aug 09,2018
Minithumbup
By: 'Sorin Olteanu'
Aug 09,2018
0 people found
this helpful
She has been very helpful to us and presented us with a home in an amazing area for a really low relative price range. She is very professional and responsive to texts and emails, incredibly kind and we always felt taken care of....
read full review
Comment on agent fees
They were sensible.
Was this helpful? Yes

“ Review from Peter... ”

Aug 08,2018
Minithumbup
By: 'Peter'
Aug 08,2018
0 people found
this helpful
I have used this Agent over many years letting out 3 different properties in Barnes.They are highly professional,reliable and competitive. I am 100% satisified with the excellent service provided. Very much hands on. They manage my little Victorian cottage as if it were their own....
read full review
Comment on agent fees
Good
Was this helpful? Yes

“ Consistently excellent service... ”

Aug 08,2018
Minithumbup
By: 'Peter K'
Aug 08,2018
0 people found
this helpful
Carter Jonas (previously Boileaus and before that Sargent & Young) have managed my house in Barnes since 2003 and have always done so extremely professionally. I have no hesitation in recommending them and, in particular, Maria Ryan and Pauline Tierney...
read full review
Comment on agent fees
Not particularly cheap, but definitely worth the money
Was this helpful? Yes

“ Excellent... ”

Aug 08,2018
Minithumbup
By: 'Mr Bush'
Aug 08,2018
0 people found
this helpful
A great service from start to finish. Smooth, efficient, and hassle free. Pauline was a great help, and communicated very well....
read full review
Was this helpful? Yes

“ Tenants found... ”

Aug 07,2018
Minithumbup
By: 'Church Council'
Aug 07,2018
0 people found
this helpful
After a bad reference from one prospective tenant, a second tenant was found and the. House is now let to them....
read full review
Was this helpful? Yes

“ Carter Jonas... ”

Aug 07,2018
Minithumbup
By: 'Hugh'
Aug 07,2018
0 people found
this helpful
We have rented through Carter Jonas for 15 years and they have always been very helpful and efficient. They are not on the clock and charging you for every action and their fees are reasonable given the smooth service that is provided. We have used other ...
read full review
Was this helpful? Yes

“ Taking the pain away... ”

Aug 07,2018
Minithumbup
By: 'Vickyb'
Aug 07,2018
0 people found
this helpful
My experience of Carter Jonas Barnes has been entirely positive. They are very professional, and really do relieve their landlords of any care. I feel that I never have to worry and can sit back and let them get on with the job. On the ...
read full review
Comment on agent fees
The fees are not the cheapest, but they are reasonable. I have used a cheaper agent in the past but they were nowhere near as good, so I feel I am getting value for money
Was this helpful? Yes

“ Lettings... ”

Jun 27,2018
Minithumbup
By: 'Martin H-W'
Jun 27,2018
1 people found
this helpful
During the number of years I have used Carter Jonas I have found them totally reliable and efficient. They have been a pleasure to work with and have successfully let my property each time. I have no hesitation in recommending them....
read full review
Comment on agent fees
Fees are acceptable
Was this helpful? Yes

“ Very professional agency... ”

Jun 18,2018
Minithumbup
By: 'Anne G.'
Jun 18,2018
0 people found
this helpful
I have been working with this office for 15 plus years and all of my experiences with them have been positive. They are professional, helpful and friendly and always deliver. They have found me excellent tenants over the years and are always responsive when any issues ...
read full review
Comment on agent fees
Fees are reasonable
Was this helpful? Yes

“ Very professional... ”

Jun 10,2018
Minithumbup
By: 'Tim Fortescue'
Jun 10,2018
0 people found
this helpful
Very pleased with my experience with Carter Jonas . Maria and staff always friendly, professional and courteous . Thanks for your help....
read full review
Comment on agent fees
Overall I found cater Jonas inline with all other competitors , it’s the excellent service that is good value in my experience.
Was this helpful? Yes

“ Always helpful... ”

Jun 08,2018
Minithumbup
By: 'David A'
Jun 08,2018
0 people found
this helpful
I can always recommend Carter Jonas in Barnes. Maria is so helpful and goes out of her way to my tenancy easier. Thanks again Maria....
read full review
Comment on agent fees
Reasonable for the area.
Was this helpful? Yes
Mar 10,2018
Minithumbup
By: 'Mariann'
Mar 10,2018
0 people found
this helpful
Kathryn was very professional , friendly and helpful throughout the whole process. She was particularly helpful during the renewal of our lease and whilst dealing with the landlord....
read full review
Comment on agent fees
Justified
Was this helpful? Yes
Feb 21,2018
Minithumbup
By: 'Ham'
Feb 21,2018
0 people found
this helpful
I am very pleased with contact I have with Kathryn. She keeps me up to date with all aspects of letting the property....
read full review
Was this helpful? Yes
Feb 20,2018
Minithumbup
By: 'Nicki'
Feb 20,2018
0 people found
this helpful
I cannot recommend the services of Carter Jonas' s Lettings team highly enough. We rented our Richmond flat through them for over 20 years and their attention to detail and organisation was always excellent. All of the staff were very professional and easy to deal with. ...
read full review
Comment on agent fees
Fine
Was this helpful? Yes
Feb 06,2018
Minithumbup
By: 'Richmond tenant'
Feb 06,2018
0 people found
this helpful
Ever since I started doing business with them, they have been nothing but honest, transparent, and fair. I rented a place with them, and they always did their best to ensure a smooth transition and good understanding of the documentation....
read full review
Comment on agent fees
I think the fees are fair, it's approximately what's on the market.
Was this helpful? Yes
Feb 05,2018
Minithumbdown
By: 'ThomasDrury'
Feb 05,2018
0 people found
this helpful
I have rented through Carter Jonas for more than two years with their Barnes office acting as managing agents. I have found them to be both efficient and also fair in every aspect of my interaction with them as Landlord. They have address concerns I ...
read full review
Comment on agent fees
Fees were reasonable compared to the other agencies I have used in the past.
Was this helpful? Yes
Feb 04,2018
Minithumbup
By: 'E. C.'
Feb 04,2018
0 people found
this helpful
I have been with Carter Jonas for eleven years and I have always been impressed with its friendly and reliable staff. Thank you for the good work!...
read full review
Was this helpful? Yes
Jan 31,2018
Minithumbup
By: 'K Morice'
Jan 31,2018
1 people found
this helpful
Having worked as a Relocation Consultant in London for over 12 years, I have plenty of experience working with letting agents. Back in 2015 I rented a property for myself through Cater Jonas. They have always exceeded my expectations, mannerly, polite, friendly and professional. In particular, the ...
read full review
Comment on agent fees
Good
Was this helpful? Yes
Jan 31,2018
Minithumbup
By: 'George R'
Jan 31,2018
0 people found
this helpful
As a tenant, I can't recommend CarterJonas highly enough. Since taking over management of my, any issue has always been sorted out very swiftly and they're always pleasant and professional to correspond with....
read full review
Comment on agent fees
good
Was this helpful? Yes
Jan 30,2018
Minithumbup
By: 'Maria & Vasco'
Jan 30,2018
0 people found
this helpful
We have been tenants for a year and are very happy with Carter Jonas (White Hart Lane) management. Maria Ryan and Deborah Young are always available to solve any problems with the flat, and we had quick response to our queries....
read full review
Was this helpful? Yes
Jan 30,2018
Minithumbup
By: 'Stefano'
Jan 30,2018
0 people found
this helpful
A very professional agency to deal with. I couldn't be happier. Kathryn is friendly and helpful, and she always takes the time to make herself available to talk and address our concerns. She is reasonable and extremely patient. I couldn't recommend her highly ...
read full review
Was this helpful? Yes
Jan 29,2018
Minithumbup
By: 'Marty'
Jan 29,2018
0 people found
this helpful
This is the second house we are renting through them and I couldn't be happier. Attentive, caring, efficient and very friendly. Every concern has been addressed kindly and every (little) problem solved promptly. Thank you very much for your help and your kindness....
read full review
Was this helpful? Yes
Jan 29,2018
Minithumbup
By: 'Joe'
Jan 29,2018
0 people found
this helpful
This was the first property we have rented with Carter Jonas in Barnes and they have been great to deal from accepting the place through to the day to day management. Kathryn is always on hand to deal with anything and any problems are always ...
read full review
Was this helpful? Yes
Jan 29,2018
Minithumbup
By: 'Tony'
Jan 29,2018
0 people found
this helpful
Both Maria & Pauline have been very helpful in dealing with all tenancy enquiries. Carter Jonas offer an efficient residential management service....
read full review
Was this helpful? Yes
Jan 26,2018
Minithumbup
By: 'Olga & Matthew'
Jan 26,2018
0 people found
this helpful
We have been tenants with Carter Jonas (White Hart Lane) for over 3 years now. Our queries have been answered immediately and when there have been problems with the flat have been dealt quickly and efficiently. Maria and Deborah have been always friendly and professional....
read full review
Was this helpful? Yes
Jan 26,2018
Minithumbdown
By: 'Jane'
Jan 26,2018
0 people found
this helpful
Carter Jonas have been the letting and managing agents for a flat my family owns for about 20 years, including under the old name of Sergeant and Young, and throughout that time they have been friendly and polite and competent and helpful, everything I need....
read full review
Comment on agent fees
Average for the sector I believe.
Was this helpful? Yes
Jan 26,2018
Minithumbup
By: 'John y'
Jan 26,2018
0 people found
this helpful
Now letting for fourth year and have no complaints at all. Service has been friendly and efficient and any small problems dealt with quickly...
read full review
Was this helpful? Yes
Areas covered
Advertise on
Services offered
  • Sales
  • Lettings
  • Block Management
  • Surveys
  • Conveyancing
  • Mortgage Advice
Valuation and Fee Performance
99% customers were satisfied with fees 78% accuracy of agent's valuations
Price range of properties reviewed
Sales No data
Letting
  • Min: £0
  • Max: £0

NAEA ARLA RICS TPOS Property Redress Scheme


Review statistics

From Landlords From Tenants From Vendors From Buyers Other
32 1 50 3 0 0 0 0 1 0

Fees

No fees set.

Complaints Procedure

COMPLAINTS PROCEDURE
FOR MATTERS RELATING TO LETTINGS OR RESIDENTIAL SALES
Carter Jonas is committed to providing a professional service to all clients and customers and if something goes
wrong we need to know about it.
If you have a complaint that you have been unable to resolve satisfactorily with your local Carter Jonas office
please write to us giving as much detail as possible.
By email to complaints@carterjonas.co.uk
Or/
By post to Carter Jonas Compliance, 51 Northbrook Street, Newbury. RG18 9QT
We will always endeavour to deal with any complaint as quickly as possible however you should be aware that we
have up to eight weeks to consider the matter. If we have not resolved it within this time you may refer your
complaint to the Property Ombudsman, details below.
So that you know what to expect we have summarised the typical stages of reviewing a complaint.
Acknowledgement ? You will receive an acknowledgement that we have received your complaint
within 3 working days.
Investigation ? We will investigate the circumstances of your complaint and discuss with the
local Office where appropriate.
Findings ? We will provide a written summary of our findings within 15 working days of
sending you the acknowledgement letter.
Review ? If you wish to comment or request a further review you should contact us
again.
Final response ? We will then have 15 working days to complete our review at which time we
will send you a final written viewpoint on the matter.
If you are dissatisfied with this conclusion or any aspect of our handling of your complaint you may refer it to The
Property Ombudsman (TPOS) to request an independent review. Such a referral must be made within 12 months
of our final review letter.
You may write to The Property Ombudsman Ltd, Milford House, 43-45 Milford Street, Salisbury, Wiltshire. SP1 2BP
(www.tpos.co.uk). Our registration number with TPOS is R00346.
Last updated at 1:23 PM 25/01/2018 by allAgents

Awards won by Carter Jonas, London SW13 0PZ

Branch rankings


Overall

Estate Agents Rankings

Letting Agents Rankings

Opening hours


.

Find the Best Agent to
Sell or Rent Your Home