Hook, RG27
4.8/5, 19 reviews
89% recommended
78% sales valuation accuracy
89% sales fee satisfaction
0% lettings valuation accuracy
0% lettings fee satisfaction
No company information

Opening Hours
Address

Carson & Co
3 Fairholme Parade
Hook
Hampshire
RG27 9HE
01256 764414

Performance statistics
Services Valuation Accuracy Fees Satisfaction Min Price of property reviewed Max Price of property reviewed
Sales 78% 89% £198,000 £475,000
Lettings 0% 0% £0 £0
Review statistics
From Landlords From Tenants From Vendors From Buyers Other
0 0 0 0 8 2 9 0 0 0
Areas covered
Services offered
  • Sales
  • Lettings
  • Block Management
  • Surveys
  • Conveyancing
  • Mortgage Advice
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Latest Properties

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“A thoroughly professional service...”

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Jul 16,2020
Minithumbup
By: 'Ian'
Jul 16,2020
0 people found
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The service by the Carsons team was patient, thorough and professional. They gave honest advice and support thoughout. I would have no hesitation in recommending theme...
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“After our initial sale fell through we were f......”

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Jan 29,2020
Minithumbup
By: 'Matthew'
Jan 29,2020
0 people found
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After our initial sale fell through we were feeling pretty despondent however Carsons were able to secure a 2nd offer on our property the following week, much to our relief. Ged and Jess were integral in keeping things on track and we are very grateful ...
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“Outstanding Service , Could not have done better...”

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Jan 17,2020
Minithumbup
By: 'Ian'
Jan 17,2020
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Outstanding Service , Could not have done better and stuck with it all the way which was no mean feat. Fully kept up to date and got there in the end.... Many Thanks...
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“Great service, easy transaction to buy my fir......”

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Dec 04,2019
Minithumbup
By: 'Peter'
Dec 04,2019
0 people found
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Great service, easy transaction to buy my first house in Hook All the staff are very helpful, friendly and always available....
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“I have recently sold my family home with Cars......”

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Dec 04,2019
Minithumbup
By: 'Penelope'
Dec 04,2019
0 people found
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I have recently sold my family home with Carson’s in Hook Hampshire and I cannot thank Jessika enough for her support guidance and communication skills she has been extremely informative throughout the whole process if I could score her more than 5* i certainly would....
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“A more than professional service...”

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Nov 18,2019
Minithumbup
By: 'Robert'
Nov 18,2019
0 people found
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My purchase became complicated and prolonged but Julia, Jessica, Jed and James could not have been more patient, helpful and supportive. Theirs was a truly superlative service. I would unhesitatingly recommend their services....
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Was this helpful? Yes
By: Ged Egan
Nov 23, 2019
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Thank you Robert for your kind words about the team here in Hook. I'm delighted that you were happy with the service provided. We all love to know that our hard work is appreciated. Best of luck in your new property! Ged Egan, Branch Manager, Hook. ...

“Five Star Service - Jessika Cardinali is excellent....”

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Nov 13,2019
Minithumbup
By: 'Beth'
Nov 13,2019
0 people found
this helpful
A five star service throughout both our sale and purchase - Jessika Cardinali is an exceptional credit to Carsons, we have always found her to be polite, helpful, professional and very knowledgeable every step of the way. All our queries and concerns were dealt with ...
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By: Ged Egan
Nov 23, 2019
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Thank you Beth for your lovely review. Jess was over the moon when she read this! And she really is a credit to the team! I hope your move went well and that you are starting to settle in nicely. Best regards Ged Egan, Branch Manager, Hook. ...

“Communication...”

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Oct 24,2019
Minithumbdown
By: 'Steve'
Oct 24,2019
0 people found
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Didn't feel we had the communication that was promised. Not helped by the changes of management which lost continuity. We were usually the last in the chain to know what was happening. On reflection we would probably go with an agent who charged a percentage ...
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By: Ged Egan
Nov 23, 2019
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Thank you Steve for your review and kind words about Jess. I'm sorry to hear about the lack of consistency with the management changes and that this impacted negatively on your experience. I plan to be the branch manager here for the long term to prevent this from happening in the future. Kind regards Ged Egan, Branch Manager, Hook. ...

“Jessica was extremely helpful and made the wh......”

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Oct 21,2019
Minithumbup
By: 'Geoff'
Oct 21,2019
0 people found
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Jessica was extremely helpful and made the whole process very easy for a first time buyer. She guided me through every step, detailing exactly what was happening and what would happen next. She kept me up to date at all times, and was very good ...
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By: Ged Egan
Nov 23, 2019
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Thank you so much Geoff for your positive review. Jess prides herself on delivering the best customer service and loves to receive such nice comments. We all hope you have settled in well in your new home. Best regards Ged Egan, Branch Manager, Hook. ...

“Overall we felt that l the service received f......”

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Oct 10,2019
Minithumbdown
By: 'Rose'
Oct 10,2019
0 people found
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Overall we felt that l the service received from Carson & Co was average with lots of staff changes and poor communication that we were promised at the outset and we also never did see the video that we were promised. It appeared that we were ...
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“This was my first time buying a property, and......”

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Sep 14,2019
Minithumbup
By: 'duncan'
Sep 14,2019
0 people found
this helpful
This was my first time buying a property, and Julia, our agent from Carsons & co was so helpful, and held my hand all the way along the journey. it made the whole process faultless and stressfree...
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By: Ged Egan
Nov 23, 2019
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Thank you Duncan for your 5 star review, it's great to read and Julia is very grateful for your feedback. She is an excellent estate agent who always wants to make sure our customers receive the best service. Best regards, Ged Egan, Branch Manager, Hook. ...

“Local agents with local knowledge. 5*...”

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Sep 13,2019
Minithumbup
By: 'Sue'
Sep 13,2019
0 people found
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We had several meeting at the property prior to making an offer and then the completion. At all times the Hook office were very helpful to ensure we had access to the property and we were never rushed with the appointments. We had contact with ...
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Was this helpful? Yes
By: Ged Egan
Nov 23, 2019
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Thank you Sue for your lovely comments. Both Julia and Jon endeavour to deliver the best customer service. They both have a great deal of experience and therefore have excellent knowledge of property, locality and the sales process. I'm glad your purchase went through smoothly and hope you have settled in nicely to your new home. Kind regards, Ged Egan, Branch Manager, Hook. ...

“My experience of Carson & Co has been exemp......”

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Jul 31,2019
Minithumbup
By: 'Jordan'
Jul 31,2019
0 people found
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My experience of Carson & Co has been exemplary. As a new buyer I obviously have no prior experience of dealing with estate agents, however my experience has honestly left me with only positive things to say. The staff at Carson & Co, especially our contact Jess ...
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“Excellent service...”

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Jun 11,2019
Minithumbup
By: 'Adam'
Jun 11,2019
0 people found
this helpful
I would to make everyone aware and pass my personal thanks onto Jessika Cardinali, Nick De Goede and Leanne Ward throughout the purchase of my first home. Service has been outstanding throughout and the whole team has been immensely friendly and professional from day one....
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“House Purchase...”

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Jun 07,2019
Minithumbup
By: 'Paul'
Jun 07,2019
0 people found
this helpful
Jess at Carsons was thoroughly helpful assisting with our search in finding a suitable property. Had regular updates on properties coming onto the market. when we found our home we had regular updates on the progress and any issues were quickly resolved...
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Comment on agent fees
good
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“Fast and helpful support...”

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May 28,2019
Minithumbup
By: 'Mblay'
May 28,2019
0 people found
this helpful
Any and all questions were promptly answered. Amazing service which made the whole process less stressful. I would definitely recommend....
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“Gavin and his team are a professional, smart, friendly and ......”

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Aug 05,2015
Minithumbup
By: 'Sarah'
Aug 05,2015
0 people found
this helpful
Gavin and his team are a professional, smart, friendly and efficient team, who worked hard to make sure that our house sales went through in a smooth and timely manner. I would highly recommend them....
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“Gavin was very professional throughout, and kept us fully informed ......”

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Oct 17,2014
Minithumbup
By: 'Claire'
Oct 17,2014
0 people found
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Gavin was very professional throughout, and kept us fully informed at every step. We appreciated his honest advice and efficiency of him and his colleagues....
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“At the outset of our dealing with the local branch ......”

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Jan 12,2012
Minithumbup
By: 'Sue'
Jan 12,2012
3 people found
this helpful
At the outset of our dealing with the local branch of Carsons, the manager impressed us with his detailed knowledge of the area, the particular benefits of our property relative to the market and his awareness of the relative benefits or limitations of different marketing ...
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By: Iain
May 27, 2012
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Another happ customer ...
No fees information available
Kindly note that legally, letting agents need to publish information about their tenancy fees, government-approved redress schemes and client money protection schemes on their website and on third party websites (on which agents are listed). For properties to lease/rent in England, agents need to keep this information up to date and precise on allAgents or specify within the property description.

Complaints Procedure

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Last updated at 12:23 PM 25/11/2019 by Gerard Egan

Awards won by Carson & Co, Hook RG27 9HE


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