Carson & Co - Camberley, , GU15

35 reviews 4.7/5 rating
  • 87% valuation accuracy
  • 91% recommend
  • 93% fee satisfaction
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    Darren Hunt
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    Conor Harlowe
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    Mercedes Simpson
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    Michaela Samet
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    Adam Butler
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    Robert Lapthorn
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    Daniel Redmond
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    Nick Badger
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    Nicolaas Degoede
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    Nick de Goode
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    Adelle Grimmer
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    Manager camberley
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    Rob Lapthorn
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Carson & Co

33 Park Street Camberley
Surrey
GU15 3PQ

01276 673300
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Oct 23,2015
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Manager camberley
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Oct 23,2015
1 people found
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If I could leave less than 1 star I would. I was intending to rent a property through Carsons. 3 days before moving in they call. 12:30 - the negotiator calls and says references all okay can we take the other £3000 for the deposit. Of course. Money gone. At 13:00 the manager calls to say one of references hasn't passed due to my partner having one month left on his 3 month probation despite his work telling them a full time contract was waiting. I was told I needed a guarantor. But Mike r...
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By: Carson & Co
Oct 23, 2015
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The accusations and claims in this review are false and incorrect. A full statement of events will be applied here once we have replied to your letter. ...
Oct 07,2015
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Nick de Goode
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Oct 07,2015
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I found all the staff, professional, friendly and extremely helpful. All the staff were shown around my property, to give them all the knowledge they needed to sell, and describe to any possible buyer. I was particularly impressed by the way everyone knew who I was, when I called, and which property I was selling. All calls were returned almost immediately and Nick even assisted me with my potential purchase through another agent. The entire team were a pleasure to deal with. I would not hesi...
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fair......it could have been far worse!
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Sep 30,2015
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Adelle Grimmer
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Sep 30,2015
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We were very pleased with Carsons and their support in selling our house. The production of a brochure and the posting of details on the portals was done quickly and professionally. More important, however, was the response when things when wrong (nothing to do with Carsons); the team responded very quickly and resolved things in no time. The whole team was very helpful, unfailingly cheerful and responsive. Most of our contact was with Adele Grimmer, who was professional, helpful and charming th...
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Sep 10,2015
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Adelle Grimmer
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Sep 10,2015
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I'm glad I get this opportunity to say just what a brilliant job I thought Tim, Adele and the rest of the team did, to make the sale and purchase go as smoothly as possible. They were always available when I needed them and very efficient with dealing with any queries we had. I would highly recommend cartons estate agents and will remain a loyal customer in the future....
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Feb 23,2015
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Rob Lapthorn
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Feb 23,2015
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I recieved a well spoken call back from carston following my right move enquiry, a viewing was booked in at the time I wanted, and I recieved a text confirming the viewing. Rob was helpful and friendly and allowed me to the view the property and ask questions as I went. All other viewings were arranged, and throughout the offer process, I was keopt up to date at all times. Following the offer stage, Rob was instrumental in keeping in touch with the sellers solioctor and my own. On completion day...
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Jan 17,2015
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Jan 17,2015
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I WOULD LIKE TO SEND MY THANKS FOR ALL THE HELP AND SUPPORT THAT WE RECEIVED FROM YOUR OFFICE PURCHASING OUR NEW HOME. THE EXPERIENCE WAS EASY WE HAD'NT MOVED FOR 29 YEARS SO WE WEREN'T SURE WHAT TO EXPECT. ANYWAY THANKS TO YOU GUYS THERE WE ARE NOW LOOKING FORWARD TO MOVING IN AND SETTLING INTO OUR NEW HOME. 5 STARS...
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Jan 12,2015
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Nick Badger
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Jan 12,2015
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Friendly, reliable and helpful team. Kept us up to date with how the purchase was progressing. Timely responses to any queries that were made....
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Dec 15,2014
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Adelle Grimmer
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Dec 15,2014
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I selected Carson's to represent my sale as they showed a good knowledge of the local market, the price was reasonable and they focused on themselves and how they would market my property. Other estate agents I spoke to criticised the competition, which I thought was unprofessional. The property was on the market within days and I quickly had a lot of viewings, 30 in all over a 3 or 4 week period. I subsequently had 7 offers for my property and Carson's did a great job of managing these. They...
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Nov 22,2014
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Nov 22,2014
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The service was given on a very professional but personal level with both my wife and i kept upto date at all times.The personnel involved were very friendly without being over familiar and they took us step by step through the whole process giving clear and concise advice. Would do business with them again should the need arise....
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Nov 22,2014
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Nick de Goode
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Rob Lapthorn
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Nov 22,2014
2 people found
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Please read if you are considering Carson & Co. over a smaller, local estate agents. A job move abroad forced us to sell our house in Sandhurst. We were told by friends that the best way to sell - (and the quickest) was to use a local, small estate agent that knows the area. Which is exactly what we did, and signed up with Waterfields. Nice enough people - although the guy we had to deal with was a little awkward (and it took them a month before they got the For Sale sign up). For the first...
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Oct 16,2014
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Rob Lapthorn
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Adelle Grimmer
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Oct 16,2014
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Rob has been helpful since day one. Upon seeing the property that I liked, I called him and he managed to arrange two viewing that very same afternoon, which was on a weekday. He was prompt, well spoken and knowledgable about the area and the properties he showed me. I liked the properties that I saw and subsequently made an offer on the property I'm buying the next day. Rob facilitated the process of getting my offer accepted and kept me up to date when there was any new developments through...
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Comment on agent fees
The vendor wasn\'t happy with my first two offers, so I had to increase it twice until they accepted. There was another buyer interested that also offered on the property. I really wanted it and Rob helped me to secure the property. I\'m still getting a good deal, so I\'m happy.
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Sep 07,2014
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Sep 07,2014
1 people found
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We generally had a really positive experience with Carsons. There was a little miscommunication at one point along the way, we were told our offer included all white goods however the fridge-freezer was not actually included and when it came to discussions between the solicitors we were informed that the initial offer was accepted on the basis that it excluded the fridge-freezer (and apparently Carsons were informed of this and didn't tell us - however I cannot be sure of the accuracy of this st...
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Aug 19,2014
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Rob Lapthorn
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Aug 19,2014
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We feel that Rob was always very helpful in the sale of our property always returns our calls and answers any questions we have asked...
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Aug 18,2014
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Rob Lapthorn
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Aug 18,2014
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After viewing the property for the first time we were unsure if it was right for us, but Rob encouraged us to have a second look and we were favourably impressed. Whenever we had queries Rob was quick to reply, and always returned any phone calls. You can be sure we would tell family and friends of our experience. Thank you again Rob....
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Aug 10,2014
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Aug 10,2014
2 people found
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After 24 years in the Forces my wife and i decided to settle down South and rent as it was more financially viable for us rather than take a Mortgage on as the properties are so expensive. We were greeted with a dirty garage, uncut and undulated garden, dirty cooker, no welcome pack or instructions on how to use the central heating system (i called this the tardis) The staff took ages and ages to rectify all the house repairs, the staff were patronising, rude and very incompetent. My wife and i...
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Aug 02,2014
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Adelle Grimmer
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Aug 02,2014
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This is our first purchase through an estate agent, and to be honest we had already prepared ourselves for what was likely to come i.e. a nightmare time dealing with estate agents. We viewed several properties with different estate agents and as expected, most of them fitted the stereotype. We were lucky enough that when we did find the home that we have subsequently gone on to buy, we happened to come across one of the few exceptions to the rule. Adele was extremely friendly, understanding a...
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Apr 30,2014
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Sophia Harrison
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Apr 30,2014
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I write this review following a very smooth purchase of my new home. Rob hosted the open house and was professional and effective throughout the purchase. Questions were answered in a timely manner and I never felt we were waiting unnecessarily. His advice and guidance was always spot on, many thanks....
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Mar 14,2014
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Adelle Grimmer
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Mar 14,2014
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Adelle Grimmer did a fabulous job with helping us buy our house in Camberley. Being new to the area we knew very little about what Camberley had to offer with regards to schools, shops and amenities; a highly rated first and secondary school was a particular focus for us and we wanted to ensure we were in the right catchment area for both. Adele did a great job educating us around the various schools the area had to offer and was extremely patient and efficient in answering all our questions. ...
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Mar 11,2014
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Mar 11,2014
1 people found
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Helpful in determining the best approach to sell the property. Excellent overall service - hard working, quick to respond to any queries, and to resolve any issues....
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Feb 20,2014
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Adelle Grimmer
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Feb 20,2014
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I was very pleased with the service I received from Carsons, Adelle in particular was thoughtful courteous and professional throughout the process, keeping me informed every step of the way and always with a smile....
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Dec 12,2013
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Dec 12,2013
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Carsons contacted me tell me about a lovely property, even though this was way over my budget which I mentioned on several occasions throughtout the call, yet they encourage me to visit the property stating the seller had found somewhere and was so eager to move so my budget would be considered. When I called later to confirm the appointment I voiced my concern about my budget and asked did the seller know it and still happy for me to view, again I was encourgage to view the property as the se...
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What agent could do to change your mind?
Communication......... listen.......... and match peoples needs........ dont just try it on.
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Nov 09,2013
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Adelle Grimmer
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Tim Harris
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Nov 09,2013
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Adelle was the consummate professional. Always smartly turned out, good with the clients and always did what she promised to do. I have no hesitation in recommending Carson & CO to anyone thinking of selling their property....
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Oct 23,2013
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Adelle Grimmer
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Conor Harlowe
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Oct 23,2013
2 people found
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The quality of service and communications we recieved from both Adele and Connor was excellent throught the buying process and I\'d not hesitate to use their services as a buyer or seller in the future....
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Oct 22,2013
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Adelle Grimmer
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Oct 22,2013
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We had the difficult task of locating a property from overseas. Due to the time difference most of our research and communication was done by email. Compared to many other estate agents that we dealt with Adele made a real connection. Not only was she professional and timely in her responses, she treated us as individuals as opposed to another number... She made the effort in ascertaining our requirements and always followed through with suitable options. Her helpful, calm and friendly na...
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Oct 14,2013
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Adelle Grimmer
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Tim Harris
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Oct 14,2013
4 people found
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Tim and his team, particularly Adele, worked tirelessly and professionally to secure a buyer for our house. They never sent people who were not first thoroughly qualified as serious prospects, as a result we were not swamped with time-wasters. They managed all objections and queries that the buyers had without panicing and resorting to \' ...we need to drop the price\'. We had a weekly telephone update/meeting with them to get an update on the progress and to discuss potential courses of act...
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Sep 09,2013
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Adelle Grimmer
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Sep 09,2013
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I had a very attentive and good experience using Carsons. Adelle was extremely timely in either getting back to me with queries that I had and or replying to emails. I would not hesitate in recommending Carsons Camberley to anyone wishing to buy or sell a house....
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Aug 03,2013
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Nick de Goode
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Aug 03,2013
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Nick has been fantastic all the way through the process of the sale he has kept in touch and achieved a good price for the property I would happily recommend this office and particularly Nick. I have dealt with a number of estate agents over the years both personally and professionally and I am happy to say this is one of the better ones...
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Jul 02,2013
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Nicolaas Degoede
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Jul 02,2013
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When we decided to sell our first home and upsize, we had four different agents from the local area come round and value our property. Carsons were the last one to visit and even though we had heard it all by that point, Nick\'s professionalism and in particular local area knowledge really stood out. He gave us a fair valuation and offered us a very competitive fee. It was on this basis that we decided to use Carsons and we are both extremely pleased that we did! The highlights of the process...
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By: Nick de Goede
Jul 10, 2013
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Hi Rob and Maddie i would just like to say thank you for your review and am really happy to hear that is was all positive. It was great to working with you both and if i can be any help in the future you know my number! Thanks Nick ...
Jun 28,2013
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Nicolaas Degoede
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Jun 28,2013
5 people found
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We received excellent service from Nick from beginning to end. Nick was always friendly, professional and approachable. He offered his service to us but didn\'t push and got the ball rolling straight away. He suggested things to us about the sale and was always more than willing to help in any way. He returned phone calls promptly and had patients with our questions. I cannot recommend Nick enough and must say it was a pleasure selling our house through him....
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By: Nick de Goede
Jun 28, 2013
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Thank you so much for your kind words, it was a privilege to work with you both and I wish you all the best in your new home. ...
May 10,2013
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Nicolaas Degoede
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May 10,2013
7 people found
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Am really pleased I chose Carson & Co to sell my house. Used them 29 years ago to sell a property and buy my current one and was really impressed then which is why I chose them this time round. Nick came round to value my house and left me alone to make up my mind and didn\'t hassle me like the other two estate agents who had been round! My house was put on the market on the Monday and an offer was made for the full asking price the following day! Nick was really professional and helpfu...
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Areas covered
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Services offered
  • Sales
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  • Lettings
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  • Block Management
  • Surveys
  • Conveyancing
  • Mortgage Advice
Valuation and Fee Performance
93% customers were satisfied with fees 87% accuracy of agent's valuations
Price range of properties reviewed
Sales
  • Min: £37,500
  • Max: £782,000

Letting
  • Min: £0
  • Max: £0



Review statistics

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Darren Hunt - no image available Darren Hunt
Branch Manager 9 reviews

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Conor Harlowe - upload your photo Conor Harlowe
 4 reviews

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Mercedes Simpson - upload your photo Mercedes Simpson
 0 reviews

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Michaela Samet - upload your photo Michaela Samet
 0 reviews

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Adam Butler - upload your photo Adam Butler
 0 reviews

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Robert Lapthorn - no image available Robert Lapthorn
Senior Sales Negotiator 0 reviews

About Robert Carsons Camberley View full profile
Daniel Redmond - upload your photo Daniel Redmond
 1 reviews

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Nick Badger - upload your photo Nick Badger
 3 reviews

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Nicolaas Degoede - no image available Nicolaas Degoede
Frimley Sales Manager 3 reviews

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Nick de Goode - upload your photo Nick de Goode
 3 reviews

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Adelle Grimmer - upload your photo Adelle Grimmer
 12 reviews

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Manager camberley - upload your photo Manager camberley
 2 reviews

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Rob Lapthorn - upload your photo Rob Lapthorn
 5 reviews

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Last updated at 4:19 PM 19/08/2015 by Nick Badger

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Last updated at 4:19 PM 19/08/2015 by Nick Badger

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Opening hours


  • Monday: 08:30 - 18:30
  • Tuesday: 08:30 - 18:30
  • Wednesday: 08:30 - 18:30
  • Thursday: 08:30 - 18:30
  • Friday: 08:30 - 18:00
  • Saturday: 09:00 - 17:00
  • Sunday: Closed

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