Willesden Green Lettings, London, NW2
3.9/5, 14 reviews
71% recommended
83% sales valuation accuracy
83% sales fee satisfaction
88% lettings valuation accuracy
85% lettings fee satisfaction
At Camerons Stiff, we have over 38 years - experience within the sales business in NW2, NW6 & NW10 areas. Our team are specialists in all aspects of sales and we have now had our Lettings office opened for over 20 years, specialising in all aspects of letting and rentals along with bespoke ... show more At Camerons Stiff, we have over 38 years - experience within the sales business in NW2, NW6 & NW10 areas. Our team are specialists in all aspects of sales and we have now had our Lettings office opened for over 20 years, specialising in all aspects of letting and rentals along with bespoke rental solutions, property management and investment properties. We offer a unique combination of strong local knowledge, industry experience and offer a personable and friendly service.

Opening Hours
Address

Camerons Stiff & Co
2 Willesden Green Station, Walm Lane
Willesden Green,London
Greater London
NW2 4QS
020 8450 9377

Performance statistics
Services Valuation Accuracy Fees Satisfaction Min Price of property reviewed Max Price of property reviewed
Sales 83% 83% £0 £0
Lettings 88% 85% £500 £4,000
Review statistics
From Landlords From Tenants From Vendors From Buyers Other
7 0 3 3 0 0 0 0 0 1
Areas covered
  • Kensal Green
  • NW2
  • Kilburn
  • NW6
  • Mapesbury
  • NW10
  • Mapesbury Conservation Area
  • W9
  • Neasden
  • W10
  • Queens Park
  • Brondesbury Park
  • West Hampstead
  • Cricklewood
  • Willesden
  • Dollis Hill
  • Willesden Green
  • Harlesden
  • Brondesbury
  • Kensal Rise
Services offered
  • Sales
  • Lettings
  • Block Management
  • Surveys
  • Conveyancing
  • Mortgage Advice
Members of
NAEA ARLA TPOS Lettings TPOS DPS My deposits scheme Move With Us
Latest Properties
Images & Videos

“Very happy with the service received in letti......”

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Oct 25,2021
Minithumbup
Thomas Jaggs
Amin Hankin LLB (hons), MARLA, MNAEA
By: 'Faz'
Oct 25,2021
1 people found
this helpful
Very happy with the service received in letting our flat. Thomas' expertise has helped us through the process, from his contacts with contractors to his advice....
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“Thomas Jaggs from Cameron Stiff....”

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Sep 23,2020
Minithumbup
Thomas Jaggs
By: 'annette'
Sep 23,2020
1 people found
this helpful
Thomas Jaggs from Cameron Stiff. A lovely man to work with, he was professional, considerate and thoughtful. Giving us very helpful advice when we were trying to rent our property in the midst of the Covid crisis....
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“The worst experience I've ever had with a let......”

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Sep 02,2020
Minithumbdown
By: 'Adam'
Sep 02,2020
1 people found
this helpful
The worst experience I've ever had with a letting agent. Terrible relationship management. Patronising, contemptuous, uncommunicative, rude. I put an offer on a property and the letting agent left me hanging for days and days, weeks and weeks would not respond to emails and fobbed ...
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“Very bad service. Glad I left them. Not to recommend to any one...”

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Jan 08,2019
Minithumbdown
By: 'Leeli'
Jan 08,2019
0 people found
this helpful
I reported so many maintenance problems which are very serious and life threatening but the response is very poor following up is none and zero customer service I had to scale it to higher level...
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Comment on agent fees
Bad
Was this helpful? Yes

“Amazing renting experience...”

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Nov 22,2018
Minithumbup
By: 'Cristinac'
Nov 22,2018
1 people found
this helpful
We would highly recommend Vanessa Reid as an agent and Cameron Stiff as a first letting agency choice. We are all extremely pleased with the service Vanessa has provided to us from start to finish on our process of renting our current house. She has ...
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“Excellent service...”

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Oct 31,2018
Minithumbup
By: 'L'
Oct 31,2018
1 people found
this helpful
I have used Cameron Stiff for many years to find me tenants. They have always found the best people and I am very happy with their service. Fahad has gone above and beyond to sort out all the details and make sure all parties are ...
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Comment on agent fees
Very reasonable
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“He has been fantastic and very patient. He does his job very well....”

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May 20,2018
Minithumbup
By: 'Maria'
May 20,2018
1 people found
this helpful
He has been fantastic and very patient. He does his job very well. He has been very professional all the way....
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Comment on agent fees
Good
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“Vanessa a pleasant and knowledgeable individual who and above all ......”

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Aug 10,2017
Minithumbup
By: 'K'
Aug 10,2017
4 people found
this helpful
Vanessa a pleasant and knowledgeable individual who and above all a is professional, which I have appreciated on some many levels; she takes the time to understand the needs of her clients and the properties. When issues have arisen she had dealt with them accordingly ...
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Comment on agent fees
High - but they do earn each pound
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“Terrible service provided took 1 to 2 weeks to sort anything out, ......”

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Jan 23,2016
Minithumbdown
By: 'Matt'
Jan 23,2016
1 people found
this helpful
Terrible service provided took 1 to 2 weeks to sort anything out, because of the hassle we tended not to moan over minor inconveniences such as mice, lightbulbs etc as it just took too long and became more of a headache when trying to liaise with the ...
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What agent could do to change your mind?
Fees were considerably higher than other lettings agents in the area .
Attached Filesnbsp;
Comment on agent fees
Fees were considerably higher than other lettings agents in the area .
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“Coming from a previous horrible agent, this was a great ......”

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Oct 28,2015
Minithumbup
Oliver
By: 'N'
Oct 28,2015
2 people found
this helpful
Coming from a previous horrible agent, this was a great experience. They got stuff sorted, were super nice. The contract has nice terms and no hidden fees and such. The contract was super easy to read and agree to. Auto renewal existed at no extra ...
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Staff picture Geoffrey Stiff FNAEA, MARLA
(4)
Staff picture Amin Hankin LLB (hons), MARLA, MNAEA
Staff picture Thomas Jaggs
(5)
Staff picture Alan Isaacs MNAEA, MARLA
Staff picture Ryan
(0)
Staff picture Olivia Riddlington
No fees information available
Kindly note that legally, letting agents need to publish information about their tenancy fees, government-approved redress schemes and client money protection schemes on their website and on third party websites (on which agents are listed). For properties to lease/rent in England, agents need to keep this information up to date and precise on allAgents or specify within the property description.

Complaints Procedure

Complaints Procedure

Camerons Stiff Ltd (trading as Camerons Stiff & Co) has a formal complaints procedure which is explained below.

As a valued customer, we always expect all our vendors and clients to receive a first class service from us. We aim to provide high levels of customer satisfaction, but if you believe we have made a mistake or are not entirely happy with us, then please do get in touch with Camerons Stiff & Co as soon as possible and we will do everything to get it right.

As members of The Property Ombudsman Scheme we are subject to their rules. In general this gives customers who are unable to resolve a complaint against, us the right to have this reviewed by an independent person. Please note that the Ombudsman will not investigate your complaint before you have completed our complaints procedure. The aim of our complaints procedure is to resolve any issues or concerns as quickly as possible at the individual office.

Stage One
• If you have a problem with one of our offices, please discuss this with one of our Branch Staff. Our aim is to deal with your problem both quickly, fairly and sympathetically.
• We will respond to your complaint immediately and no later than 3 working days of the first notification

Stage Two
• If you feel that the matter is not being resolved to your satisfaction, then this must be put in writing to one of the Company Directors. You must write to them within 2 weeks of the complaint arising.
• The Director will acknowledge your complaint within 3 working days of receipt of your letter and provide you with a full written response within 15 working days.

Stage Three
• If you are still dissatisfied please put the complaint in writing to The Company Secretary, who will acknowledge receipt of your complaint within 3 working days of receiving your communication. You may be asked for additional information, if this is required to assist in resolving this matter. Your letter should state why you are still dissatisfied and what further action you wish Camerons Stiff Ltd to take to fully resolve this complaint. A formal written outcome of this investigation will be sent to you within 15 working days. Please address this to Mrs Caroline Isaacs, Company Secretary, Camerons Stiff Ltd, 275 Willesden Lane, London, NW2 5JA
• In all but exceptional cases, by the end of eight weeks following receipt of your complaint, Camerons Stiff & Co will have given you its final response by letter. This will be accompanied by The Property Ombudsman Consumer Guide.

Final Stage
• If you are still not satisfied with the steps taken by Camerons Stiff Ltd you can write to The Property Ombudsman Ltd, 4 Bridge Street, Salisbury, Wiltshire, SP1 2LX. www.tpos.co.uk
• The Ombudsman will take into account any points made by you and Camerons Stiff Ltd. However, they may refuse to investigate a complaint that happened more than 12 months ago before you complained in writing to the Member Agency or your complaint to the Ombudsman was more than 6 months after you received the Member Agency’s final offer of settlement to answer. The Ombudsman will not consider your complaint until our internal current complaints process has been exhausted.
• The Ombudsman’s Office may try to settle the dispute by agreement between you and Camerons Stiff Ltd. If this is unsuccessful, the Ombudsman will consider all the relevant factors and make a decision according to what he believes to be fair in all the circumstances.
• The Ombudsman will then send their decision to you & Camerons Stiff Limited. You can accept or reject their decision. If you reject the Ombudsman's decision, it will lapse and you are free to do as you wish. If you wish to take legal action, you can do so. Your legal rights will not have been affected by the Ombudsman's decision.
Last updated at 9:12 AM 15/09/2017 by allAgents

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Camerons Stiff & Co

Branch - Willesden Green Lettings, London, NW2