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    Oliver Townley
At Camerons Stiff, we have over thirty years’ experience within the NW2, NW6 & NW10 areas. Our team are specialists in all aspects of lettings including bespoke rental solutions, property management and investment properties. We offer a unique combination of strong local knowledge, industry experience and offer a personable and friendly service.
Camerons Stiff & Co

2 Willesden Green Station, Walm Lane Willesden Green, London
Greater London
NW2 4QS

020 8450 9377

Oct 28,2015
Minithumbup
By:
Oct 28,2015
0 people found
this helpful
Coming from a previous horrible agent, this was a great experience. They got stuff sorted, were super nice. The contract has nice terms and no hidden fees and such. The contract was super easy to read and agree to. Auto renewal existed at no extra price to the tenant. Rent increases are defined as per inflation, which is great. No frills, good people, easy to deal, friendly. Highly recommended....
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Areas covered
  • NW2
  • NW6
  • NW10
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Services offered
  • Sales
  • Lettings
  • Block Management
  • Surveys
  • Conveyancing
  • Mortgage Advice
Valuation and Fee Performance
100% customers were satisfied with fees % accuracy of agent's valuations
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Last updated at 11:59 AM 03/09/2015 by Camerons Stiff - Lettings

Complaints Procedure

Complaints Procedure

Camerons Stiff Ltd (trading as Camerons Stiff & Co) has a formal complaints procedure which is explained below.

As a valued customer, we always expect all our vendors and clients to receive a first class service from us. We aim to provide high levels of customer satisfaction, but if you believe we have made a mistake or are not entirely happy with us, then please do get in touch with Camerons Stiff & Co as soon as possible and we will do everything to get it right.

As members of The Property Ombudsman Scheme we are subject to their rules. In general this gives customers who are unable to resolve a complaint against, us the right to have this reviewed by an independent person. Please note that the Ombudsman will not investigate your complaint before you have completed our complaints procedure. The aim of our complaints procedure is to resolve any issues or concerns as quickly as possible at the individual office.

Stage One
• If you have a problem with one of our offices, please discuss this with one of our Branch Staff. Our aim is to deal with your problem both quickly, fairly and sympathetically.
• We will respond to your complaint immediately and no later than 3 working days of the first notification

Stage Two
• If you feel that the matter is not being resolved to your satisfaction, then this must be put in writing to one of the Company Directors. You must write to them within 2 weeks of the complaint arising.
• The Director will acknowledge your complaint within 3 working days of receipt of your letter and provide you with a full written response within 15 working days.

Stage Three
• If you are still dissatisfied please put the complaint in writing to The Company Secretary, who will acknowledge receipt of your complaint within 3 working days of receiving your communication. You may be asked for additional information, if this is required to assist in resolving this matter. Your letter should state why you are still dissatisfied and what further action you wish Camerons Stiff Ltd to take to fully resolve this complaint. A formal written outcome of this investigation will be sent to you within 15 working days. Please address this to Mrs Caroline Isaacs, Company Secretary, Camerons Stiff Ltd, 275 Willesden Lane, London, NW2 5JA
• In all but exceptional cases, by the end of eight weeks following receipt of your complaint, Camerons Stiff & Co will have given you its final response by letter. This will be accompanied by The Property Ombudsman Consumer Guide.

Final Stage
• If you are still not satisfied with the steps taken by Camerons Stiff Ltd you can write to The Property Ombudsman Ltd, 4 Bridge Street, Salisbury, Wiltshire, SP1 2LX. www.tpos.co.uk
• The Ombudsman will take into account any points made by you and Camerons Stiff Ltd. However, they may refuse to investigate a complaint that happened more than 12 months ago before you complained in writing to the Member Agency or your complaint to the Ombudsman was more than 6 months after you received the Member Agency’s final offer of settlement to answer. The Ombudsman will not consider your complaint until our internal current complaints process has been exhausted.
• The Ombudsman’s Office may try to settle the dispute by agreement between you and Camerons Stiff Ltd. If this is unsuccessful, the Ombudsman will consider all the relevant factors and make a decision according to what he believes to be fair in all the circumstances.
• The Ombudsman will then send their decision to you & Camerons Stiff Limited. You can accept or reject their decision. If you reject the Ombudsman's decision, it will lapse and you are free to do as you wish. If you wish to take legal action, you can do so. Your legal rights will not have been affected by the Ombudsman's decision.
Last updated at 11:59 AM 03/09/2015 by Camerons Stiff - Lettings

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