Willesden Green Lettings, London, NW2
4.3/5, 6 reviews
83% recommended
83% sales valuation accuracy
83% sales fee satisfaction
100% lettings valuation accuracy
83% lettings fee satisfaction
At Camerons Stiff, we have over thirty years - experience within the sales business in NW2, NW6 & NW10 areas. Our team are specialists in all aspects of sales and we have now had our Lettings office opened for over 16 years and specialise in all aspects of letting and renting along ... show more At Camerons Stiff, we have over thirty years - experience within the sales business in NW2, NW6 & NW10 areas. Our team are specialists in all aspects of sales and we have now had our Lettings office opened for over 16 years and specialise in all aspects of letting and renting along with bespoke rental solutions, property management and investment properties. We offer a unique combination of strong local knowledge, industry experience and offer a personable and friendly service.
Homepage - Camerons Stiff

Opening Hours
Address

Camerons Stiff & Co
2 Willesden Green Station, Walm Lane
Willesden Green,London
Greater London
NW2 4QS
020 8450 9377

Performance statistics
Services Valuation Accuracy Fees Satisfaction Min Price of property reviewed Max Price of property reviewed
Sales 83% 83% £0 £0
Lettings 100% 83% £500 £2,100
Review statistics
From Landlords From Tenants From Vendors From Buyers Other
3 0 2 1 0 0 0 0 0 0
Areas covered
  • Kensal Green
  • NW2
  • Kilburn
  • NW6
  • Mapesbury
  • NW10
  • Mapesbury Conservation Area
  • W9
  • Neasden
  • W10
  • Queens Park
  • Brondesbury Park
  • West Hampstead
  • Cricklewood
  • Willesden
  • Dollis Hill
  • Willesden Green
  • Harlesden
  • Brondesbury
  • Kensal Rise
Services offered
  • Sales
  • Lettings
  • Block Management
  • Surveys
  • Conveyancing
  • Mortgage Advice
Members of
NAEA ARLA TPOS Lettings TPOS DPS My deposits scheme Move With Us
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“Terrible service provided took 1 to 2 weeks to sort anything out, ......”

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Jan 23,2016
Minithumbdown
By: 'Matt'
Jan 23,2016
1 people found
this helpful
Terrible service provided took 1 to 2 weeks to sort anything out, because of the hassle we tended not to moan over minor inconveniences such as mice, lightbulbs etc as it just took too long and became more of a headache when trying to liaise with the ...
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What agent could do to change your mind?
Fees were considerably higher than other lettings agents in the area .
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Comment on agent fees
Fees were considerably higher than other lettings agents in the area .
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Kindly note that legally, letting agents need to publish information about their tenancy fees, government-approved redress schemes and client money protection schemes on their website and on third party websites (on which agents are listed). For properties to lease/rent in England, agents need to keep this information up to date and precise on allAgents or specify within the property description.

Complaints Procedure

Complaints Procedure

Camerons Stiff Ltd (trading as Camerons Stiff & Co) has a formal complaints procedure which is explained below.

As a valued customer, we always expect all our vendors and clients to receive a first class service from us. We aim to provide high levels of customer satisfaction, but if you believe we have made a mistake or are not entirely happy with us, then please do get in touch with Camerons Stiff & Co as soon as possible and we will do everything to get it right.

As members of The Property Ombudsman Scheme we are subject to their rules. In general this gives customers who are unable to resolve a complaint against, us the right to have this reviewed by an independent person. Please note that the Ombudsman will not investigate your complaint before you have completed our complaints procedure. The aim of our complaints procedure is to resolve any issues or concerns as quickly as possible at the individual office.

Stage One
• If you have a problem with one of our offices, please discuss this with one of our Branch Staff. Our aim is to deal with your problem both quickly, fairly and sympathetically.
• We will respond to your complaint immediately and no later than 3 working days of the first notification

Stage Two
• If you feel that the matter is not being resolved to your satisfaction, then this must be put in writing to one of the Company Directors. You must write to them within 2 weeks of the complaint arising.
• The Director will acknowledge your complaint within 3 working days of receipt of your letter and provide you with a full written response within 15 working days.

Stage Three
• If you are still dissatisfied please put the complaint in writing to The Company Secretary, who will acknowledge receipt of your complaint within 3 working days of receiving your communication. You may be asked for additional information, if this is required to assist in resolving this matter. Your letter should state why you are still dissatisfied and what further action you wish Camerons Stiff Ltd to take to fully resolve this complaint. A formal written outcome of this investigation will be sent to you within 15 working days. Please address this to Mrs Caroline Isaacs, Company Secretary, Camerons Stiff Ltd, 275 Willesden Lane, London, NW2 5JA
• In all but exceptional cases, by the end of eight weeks following receipt of your complaint, Camerons Stiff & Co will have given you its final response by letter. This will be accompanied by The Property Ombudsman Consumer Guide.

Final Stage
• If you are still not satisfied with the steps taken by Camerons Stiff Ltd you can write to The Property Ombudsman Ltd, 4 Bridge Street, Salisbury, Wiltshire, SP1 2LX. www.tpos.co.uk
• The Ombudsman will take into account any points made by you and Camerons Stiff Ltd. However, they may refuse to investigate a complaint that happened more than 12 months ago before you complained in writing to the Member Agency or your complaint to the Ombudsman was more than 6 months after you received the Member Agency’s final offer of settlement to answer. The Ombudsman will not consider your complaint until our internal current complaints process has been exhausted.
• The Ombudsman’s Office may try to settle the dispute by agreement between you and Camerons Stiff Ltd. If this is unsuccessful, the Ombudsman will consider all the relevant factors and make a decision according to what he believes to be fair in all the circumstances.
• The Ombudsman will then send their decision to you & Camerons Stiff Limited. You can accept or reject their decision. If you reject the Ombudsman's decision, it will lapse and you are free to do as you wish. If you wish to take legal action, you can do so. Your legal rights will not have been affected by the Ombudsman's decision.
Last updated at 9:12 AM 15/09/2017 by allAgents

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Camerons Stiff & Co

Branch - Willesden Green Lettings, London, NW2