Uxbridge, UB8
4.9/5, 544 reviews
97% recommended
90% sales valuation accuracy
100% sales fee satisfaction
94% lettings valuation accuracy
96% lettings fee satisfaction
Established in 1994, Cameron is an multi award winning privately owned and run independent lettings property and sales agency with branches in West Drayton and Uxbridge Middlesex. We have a dedicated in house property management team, and are the most active agent in the local area letting and selling at the ... show more Established in 1994, Cameron is an multi award winning privately owned and run independent lettings property and sales agency with branches in West Drayton and Uxbridge Middlesex.

We have a dedicated in house property management team, and are the most active agent in the local area letting and selling at the Parkwest and Drayton Garden Village New Homes Developments

The Cameron Group offer advice on buying, selling, letting and renting property as well as land and new homes consultation.

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Estate Agents London | Cameron Group

Opening Hours
Address

Cameron Estate Agents
195 High Street
Uxbridge
Middlesex
UB8 1LB
01895 252000

Performance statistics
Services Valuation Accuracy Fees Satisfaction Min Price of property reviewed Max Price of property reviewed
Sales 90% 100% £195,000 £2,920,000
Lettings 94% 96% £450 £2,800
Review statistics
From Landlords From Tenants From Vendors From Buyers Other
194 3 252 5 30 1 34 3 20 2
Areas covered
  • UB8
  • UB10
  • UB7
  • UB5
  • WD3
  • HP10
  • UB3
  • HP11
Services offered
  • Sales
  • Lettings
  • Block Management
  • Surveys
  • Conveyancing
  • Mortgage Advice
Members of
NAEA ARLA NALS DPS TDS SAGEagent
Latest Properties
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Cameron Estate Agents Branches (view all )

“Clive and his team have been very professional and very ......”

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Oct 23,2016
Minithumbup
Clive Edwards
By: 'Cint mussett'
Oct 23,2016
0 people found
this helpful
Clive and his team have been very professional and very friendly. Clive even drove out to my property one day to let me in when I locked myself out. They have no hesitation in going the extra mile. I would highly recommend them....
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Comment on agent fees
Their fees were very competitive
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“I was very happy with the service from start to ......”

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Oct 20,2016
Minithumbup
Scott Sharples
By: 'Sara hamida'
Oct 20,2016
0 people found
this helpful
I was very happy with the service from start to finish .scot sharples was very enthusiastic and positive from the outset incredibly helpful ,letting me know what steps I needed to take and what would be coming next ,just a really great service....
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Comment on agent fees
Very professional service
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“My agent was really helpful throughout. He made the process ......”

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Oct 20,2016
Minithumbup
Ketan Tailor
By: 'Moh'
Oct 20,2016
0 people found
this helpful
My agent was really helpful throughout. He made the process really easy and straight forward for me and i look forward to working with him again....
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Comment on agent fees
Good
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“I was looking for a flat, I am a Brunel ......”

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Oct 19,2016
Minithumbup
Ketan Tailor
By: 'DXJA'
Oct 19,2016
0 people found
this helpful
I was looking for a flat, I am a Brunel student and Leweis and Ketan help whit that They found a flat for my necesites...
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Comment on agent fees
I don`t know about that because I am a foreign student, but i think tha the fees are good
Was this helpful? Yes

“Great service all round from the whole team at Cameron. ......”

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Oct 18,2016
Minithumbup
By: 'Marc'
Oct 18,2016
0 people found
this helpful
Great service all round from the whole team at Cameron. Sofie provided updates and ensured the sale exchanged. Thanks again...
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“scott was helpful, gave sound advice and kept me updated. ......”

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Oct 15,2016
Minithumbup
Scott Sharples
By: 'dips'
Oct 15,2016
0 people found
this helpful
scott was helpful, gave sound advice and kept me updated. he was responsive and i appreciated his honesty. thank you...
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“Ketan was very professional and customer focussed. This was my ......”

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Oct 13,2016
Minithumbup
Ketan Tailor
By: 'Lawrie Shennan'
Oct 13,2016
0 people found
this helpful
Ketan was very professional and customer focussed. This was my first Letting and Ketan ensured I understood thoroughly each step and made it very simple. Would recommend....
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“Would just like to saw a massive thank you to ......”

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Oct 05,2016
Minithumbup
Ketan Tailor
By: 'Mich'
Oct 05,2016
0 people found
this helpful
Would just like to saw a massive thank you to Ketan, even though the orginal property I enquired about had been let, he managed to secure me another. Process was very quick, from viewing to the referencing all done in under 2 weeks. Would defo use ...
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Comment on agent fees
Fees are average, but cheaper than most estate agents
Was this helpful? Yes

“The Lettings side of the property was good- If this ......”

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Sep 29,2016
Minithumbdown
By: 'Joe Hards'
Sep 29,2016
0 people found
this helpful
The Lettings side of the property was good- If this review was on that alone I would rate this as a 5 star service. However I feel that the management side has let me down the most- I do not feel that they are managing the ...
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Comment on agent fees
Fees are very competitive and were able to meet my demands when I began to let the property.
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“Cameron estate agents are beyond an absolute joke!! Took for ......”

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Sep 28,2016
Minithumbdown
By: 'Sarah1991'
Sep 28,2016
4 people found
this helpful
Cameron estate agents are beyond an absolute joke!! Took for a viewing of a property who we told the estate agent showing us there and then that we would take it, we asked to put in an offer of asking price to which we were ...
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Was this helpful? Yes
By: Ketan Tailor
Sep 30, 2016
View all comments (1)
While we sincerely apologise for your dissatisfaction, we would like to thank you for your patronage and feedback. It is unfortunate that you have felt that you have had no other recourse to reach us than to revert to posting your complaints online. It is furthermore regrettable that you did not exhaust the remedies under Cameron's complaint procedure and appropriately address your concerns to the relevant individual within the Company. Should you have not felt that your matter was adequate..... ...

“Our experience with this Agency was really great. Totally professional. ......”

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Sep 27,2016
Minithumbup
Ketan Tailor
By: 'Damian'
Sep 27,2016
0 people found
this helpful
Our experience with this Agency was really great. Totally professional. Excellent contact with Agent. Very communicative, helpful, and friendly - could not ask for more....
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“Ketan relly help me a lots things, and he is ......”

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Sep 22,2016
Minithumbup
Ketan Tailor
By: 'Summer'
Sep 22,2016
0 people found
this helpful
Ketan relly help me a lots things, and he is very patient to help me solve problems. Thanks so much!...
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Comment on agent fees
Good
Was this helpful? Yes

“They were so kind.They guide and assist me really ......”

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Sep 21,2016
Minithumbup
Scott Sharples
By: 'Shakiba'
Sep 21,2016
0 people found
this helpful
They were so kind. They guide and assist me really well in each step. I really appreciate their patience to answer my queries....
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Comment on agent fees
Good
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“Very impressed with how quickly and easily ketan found the ......”

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Sep 20,2016
Minithumbup
Ketan Tailor
By: 'Happy landlord.'
Sep 20,2016
0 people found
this helpful
Very impressed with how quickly and easily ketan found the ideal tenant for my property. Being a new landlord I was unsure of the process, Ketan simply and clear explained everything to me and kept me informed every step of the way....
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Comment on agent fees
Good
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“Exceptionally well prepared agents with eagerness to answer your every ......”

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Sep 16,2016
Minithumbup
Ketan Tailor
By: 'firem'
Sep 16,2016
0 people found
this helpful
Exceptionally well prepared agents with eagerness to answer your every question and deal with problems of letting your first of next apartment....
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“Yasmin and myself found Nathan professional and helpful. Even when ......”

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Sep 15,2016
Minithumbup
By: 'Yasmin'
Sep 15,2016
0 people found
this helpful
Yasmin and myself found Nathan professional and helpful. Even when we were running a little late for our viewing he was courteous and understanding. We appreciated these qualities....
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Comment on agent fees
Fine
Was this helpful? Yes

“Excellent, prompt, efficient professional service and support. Very pleased with ......”

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Sep 15,2016
Minithumbup
Ketan Tailor
By: 'John'
Sep 15,2016
0 people found
this helpful
Excellent, prompt, efficient professional service and support. Very pleased with the level of service and support provided. Would have no hesitation recommending...
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Comment on agent fees
Reasonable
Was this helpful? Yes

“I am very happy with the welcoming reception I receive ......”

Share on :
Sep 09,2016
Minithumbup
Ketan Tailor
Scott Sharples
By: 'ROSIDA'
Sep 09,2016
0 people found
this helpful
I am very happy with the welcoming reception I receive each time I visit the office .Ketan has always been courteous honest and very helpful....
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Comment on agent fees
Fairly reasonable
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“Hello, We have worked with Ketan Tailor at Camerons in ......”

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Sep 07,2016
Minithumbup
Ketan Tailor
By: 'Landlord'
Sep 07,2016
0 people found
this helpful
Hello, We have worked with Ketan Tailor at Camerons in Uxbridge for a number of years. It has always been a stress free, efficient and pleasant experience. I would thoroughly recommend them for any rental/sales business in the area. They have a good local ...
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“We have been dealing Cameron Estate Agent for several years ......”

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Aug 29,2016
Minithumbup
Ketan Tailor
By: 'Shamim'
Aug 29,2016
0 people found
this helpful
We have been dealing Cameron Estate Agent for several years for letting. The Senior Lettings Manager is extremely professional, ethical and customer focussed, ensuring he understands needs and requirements well. As such we have always received excellent service but also fantastic tenants. I would recommend ...
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Comment on agent fees
Fees are good to competitive.
Was this helpful? Yes

“A very professional and very very helpful service by these ......”

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Aug 26,2016
Minithumbup
Scott Sharples
Ketan Tailor
By: 'Bsg83'
Aug 26,2016
0 people found
this helpful
A very professional and very very helpful service by these agents. They made it very easy to put my place on the market and found me a tenant very quickly. They made the whole process seem so simple and easy for me that I didnt ...
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Comment on agent fees
The agents fees I feel are very fair.
Was this helpful? Yes

“Cameron letting agents have been fantastic, I would like to ......”

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Aug 23,2016
Minithumbup
Scott Sharples
By: 'Trevor James Charles BSc(Hons)'
Aug 23,2016
0 people found
this helpful
Cameron letting agents have been fantastic, I would like to thank Ketan Tailor and Scott Sharples, for their professionalism and continuous effort in ALWAYS securing tenants for my properties, substantially reducing any void periods. Keep up the great work guys! Regards Trevor Charles BSc(Hons)...
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Comment on agent fees
I am satisfied with agents letting fee's.
Was this helpful? Yes

“Ketan is one of the most professional agents I have ......”

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Aug 18,2016
Minithumbup
Ketan Tailor
By: 'Thomas'
Aug 18,2016
0 people found
this helpful
Ketan is one of the most professional agents I have met. He gave a very competitive fee and a great service. All communications were very prompt and helpful, we would definitely use Cameron's again....
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Comment on agent fees
Good
Was this helpful? Yes

“Ketan has found us nice tenants for our property for ......”

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Aug 16,2016
Minithumbup
Ketan Tailor
By: 'Tracie'
Aug 16,2016
0 people found
this helpful
Ketan has found us nice tenants for our property for the last three years :) We like to keep voids to a minimum and provide a nice rental property where renters will be comfortable and happy...
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Was this helpful? Yes

“We are very pleased in the way Ketan and his ......”

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Aug 15,2016
Minithumbup
Ketan Tailor
Scott Sharples
By: 'Ron'
Aug 15,2016
0 people found
this helpful
We are very pleased in the way Ketan and his team managed to secure tenants for all 34 apartments that we tasked them to Let. Both Ketan and Scott were very professional in their approach and a pleasure to deal with. They dealt with any issues ...
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Comment on agent fees
Very reasonable.
Was this helpful? Yes

“Really don't like doing reviews, but Ketan has helped me ......”

Share on :
Aug 15,2016
Minithumbup
Ketan Tailor
By: 'Terry'
Aug 15,2016
0 people found
this helpful
Really don't like doing reviews, but Ketan has helped me though out with my flats...nothing is too much trouble for him, even though I am pretty fuss, to say the least. Whatever Ketan recommends, I go with, never been wrong up to now.. Terry ...
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Comment on agent fees
Haven't compared Agents Fees but I get my monies worth...so must be good...
Was this helpful? Yes

“During the process of searching, finding and renting the property ......”

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Aug 12,2016
Minithumbup
Scott Sharples
By: 'A Bell'
Aug 12,2016
0 people found
this helpful
During the process of searching, finding and renting the property I found Scott to be friendly and professional. Any question/query that I had was answered in timely manner and any problems I had were promptly resolved....
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Comment on agent fees
On a par with other estate agents
Was this helpful? Yes

“Ketan is ever quickly available and he gives all detailed ......”

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Aug 09,2016
Minithumbup
Ketan Tailor
By: 'Daniele'
Aug 09,2016
0 people found
this helpful
Ketan is ever quickly available and he gives all detailed information in short time. He gives attention and does not make pressure on the tenant. I hope that he will be so ever....
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“Excellent service from the team who facilitated my purchase, always ......”

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Aug 05,2016
Minithumbup
By: 'Duff'
Aug 05,2016
0 people found
this helpful
Excellent service from the team who facilitated my purchase, always pleasant and polite when trying to get things through and above all patient throughout the purchase especially as I kept forgetting to do things. Thanks Ed and Lauren....
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Comment on agent fees
Buyer so not applicable
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“Katen was very helpful and organised our move swiftly and ......”

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Aug 03,2016
Minithumbup
Ketan Tailor
By: 'MIWIW'
Aug 03,2016
0 people found
this helpful
Katen was very helpful and organised our move swiftly and hassle free. He always had time for us answering questions and generally guiding us throughout the whole process....
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Comment on agent fees
Fee are typical of the area
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Staff picture Scott Sharples
(207)
Staff picture Clive Edwards
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Staff picture Katie Robson
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Staff picture Matthew Barseghian
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Staff picture Cerys Parfitt
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Tenant Fees

Overall Fees
£50 (inc. VAT), On Completion

LATE PAYMENT OF RENT
Interest of 3% above the Bank of England Base Rate on any payment of Rent which remains outstanding for fourteen days or more. Interest will be payable after fourteen days until the date on which the Rent is actually paid.

VARIATION, ASSIGNMENT OR NOVATION OF A TENANCY WHEN REQUESTED BY THE TENANT: £50.00 inc VAT
Contract negotiation, arranging paperwork, amending terms, re-protecting the security deposit (Subject to agreement)

EARLY TERMINATION (SURRENDER) OF THE AGREEMENT
Cost of compensating for any loss suffered by the Landlord or reasonable costs incurred by the letting agent due to an early termination (surrender) of the tenant agreement at the tenant’s request (Subject to agreement)

COST OF REPLACEMENT of remote controls; entry fobs; keys; parking
fobs; parking remotes; parking permits or other security devices.

Payments in respect of utilities, communication services, TV licence and council tax.

Last updated on 31/05/2019, 3:43 PM by Scott Sharples - Assistant Lettings Manager

Kindly note that legally, letting agents need to publish information about their tenancy fees, government-approved redress schemes and client money protection schemes on their website and on third party websites (on which agents are listed). For properties to lease/rent in England, agents need to keep this information up to date and precise on allAgents or specify within the property description.

Complaints Procedure

The Cameron Group is a member of The Property Ombudsman Service (TPOS) and as such we are committed to providing the highest levels of customer service to all our clients.

If you feel that we have not lived up to your expectations in any way, we would like to hear from you in order to investigate the matter.

Please direct all communication to complaints@cameron.co with reference to the appropriate person(s) you wish to raise your complaint with or via post to the “Complaints Department” at address referenced in stage three.

To ensure that your interests are safeguarded, our complaints procedure has been structured in which any raised complaints are handled; this allows us to manage any issues or concerns effectively and ensures that they are dealt with as quickly as possible.
You may find below our process for submitting complaints in relation to:

• Estate Agency
• Residential Lettings & Property Management
Residential Estate Agency - Making a Complaint

Stage One - Sales Manager
We ask that all complaints are first raised and directed to the Sales Manager of the department that you have been dealing with. The Manager will strive to resolve your complaint as soon as possible, acknowledging within five working days of receipt and ensuring an investigation will be undertaken. A Formal response will then be issued within fifteen working days

Stage Two – Sales Director
If you remain dissatisfied, you may then further your complaint in writing to the Sale Director responsible for Estate Agency operations; the Branch Manager can supply you with the details of the appropriate person. You must write to them within one month of receiving the response from the Branch Manager.
The escalation will be acknowledged within five working days of receipt and the Sales Director will work with you to try and resolve any issues raised as promptly as possible. A written response to summarise any investigations and steps taken will be sent within fifteen working days.

Stage Three – Managing Director
If you remain dissatisfied and wish to further escalate your complaint, you may write to the Managing Director within one month of a response from the Sales Director.

Your letter/email will be acknowledged within five working days of receipt and a full review of your complaint will be undertaken, including how it has been handled to date, which may include further investigations into the background of your concerns. Following the Managing Directors investigation a formal written outcome and statement will be sent to you within fifteen working days and contain the final view of the company. This will include any offer made in a written response to you, to confirm our ‘final viewpoint’ on the matter.

Nicholas Jordan MARLA MNAEA
Managing Director
Cameron House
21-23 High Street
Yiewsley
West Drayton
Middlesex
UB7 7QG

Stage Four - The Property Ombudsman
After you receive a response form the Managing Director, you may approach the Ombudsman (TPOS) if you are not satisfied with the response given. You will be directed to the TPOS in our final viewpoint, in which you can contact them via their website at http://www.tpos.co.uk.

Please note that if you do wish to contact The Property Ombudsman Service (TPOS), it is important you do so within twelve months of the date of the final viewpoint letter. It is also important to note that The Property Ombudsman Service (TPOS) will not consider your complaint until our internal complaints procedure has been exhausted.

You will receive written confirmation from the Property Ombudsman that your complaint form has been received. They will write to the branch, enclosing a copy of your complaints form, and request their file and a statement describing their version of events.

The matter will be referred to a case officer who will review the complaint together with the response from the branch and make a recommendation to the Ombudsman who will make a final decision which is binding upon the branch in question.

Residential Lettings & Property Management - Making a Complaint

Stage 1 – Senior Lettings Manager
We ask that all complaints are first raised and directed to the Senior Lettings Manager.

The Manager will strive to resolve your complaint as soon as possible, acknowledging within five working days of receipt and ensuring an investigation will be undertaken. A Formal response will then be issued within fifteen working days

Stage 2 – Head of Property Management
Should your complaint remain unresolved, you may refer it to the Head of Property Management. We request that you send a written summary of your complaint to the Head of Property Management, within one month of receiving the Senior Lettings Manager response.

They will acknowledge your complaint within five working days of receipt and provide you with a written response within fifteen working days.

Stage 3- Company Final View Point – Managing Director
If you remain dissatisfied and wish to further escalate your complaint, you may write to the Managing Director within one month of a response from the Sales Director.

Your letter will be acknowledged within five working days of receipt and a full review of your complaint will be undertaken, including how it has been handled to date, which may include further investigations into the background of your concerns. Following the Managing Directors investigation a formal written outcome and statement will be sent to you within fifteen working days and contain the final view of the company. This will include any offer made.in a written response to you, to confirm our ‘final viewpoint’ on the matter.

Nicholas Jordan MNAEA MARLA
Managing Director
Cameron House
21-23 High Street
Yiewsley
West Drayton
Middlesex
UB7 7QG

Stage 4 – The Property Ombudsman
After you receive a response form the Managing Director, you may approach the Ombudsman (TPOS) if you are not satisfied with the response given. You will be directed to the TPOS in our final viewpoint, in which you can contact them via their website at http://www.tpos.co.uk.

Please note that if you do wish to contact The Property Ombudsman Service (TPOS), it is important you do so within twelve months of the date of the final viewpoint letter. It is also important to note that The Property Ombudsman Service

(TPOS) will not consider your complaint until our internal complaints procedure has been exhausted. You will receive written confirmation from the Property Ombudsman that your complaint form has been received. They will write to the branch, enclosing a copy of your complaints form, and request their file and a statement describing their version of events. The matter will be referred to a case officer who will review the complaint together with the response from the branch and make a recommendation to the Ombudsman who will make a final decision which is binding upon the branch in question.
Last updated at 12:46 PM 20/07/2017 by Ketan Tailor

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Cameron Estate Agents

Branch - Uxbridge, UB8