Established in 1994, Cameron is an multi award winning privately owned and run independent lettings property and sales agency with branches in West Drayton and Uxbridge Middlesex. We have a dedicated in house property management team, and are the most active agent in the local area letting and selling at the Parkwest and Drayton Garden Village New Homes Developments The Cameron Group offer advice on buying, selling, letting and renting property as well as land and new homes consultation. Read full description... View or corporate brochure
Cameron Estate Agents

195 High Street Uxbridge
Middlesex
UB8 1LB

01895 252000

“ Excellent service customer!!!... ”

Jul 14,2018
Minithumbup
By: 'Georgios'
Jul 14,2018
0 people found
this helpful
A great thank you to Scott Sharples for his kindness and patience because my English is not good and because the time limits I had to move and my great stress had. He was there with his smile and with his knowledge of his subject ...
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Comment on agent fees
The Agent's fees is ok. The reference fees is to high.
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“ APPALLING estate agents... ”

Jul 05,2018
Minithumbdown
By: 'Liam O'Donovan'
Jul 05,2018
0 people found
this helpful
Do not do their work properly, try to charge you for everything and take ages to fix problems. Stay away....
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Comment on agent fees
Extremely high,
Was this helpful? Yes
By: Liam O'Donovan
Jul 06, 2018
View all comments (2)
Yes, with the returning of the deposit, the property management team have responded and been reasonable. However, in relation to not doing the work properly, I was referring to the fact that we are still disputing a water bill with you which has been going on for months. We complained throughout the year of numerous issues which were either ignored or took ages to get fixed. My co tenants also agree with me on the fact that their were so many issues and that we want this water bill dealt with. ...

“ Very Helpful... ”

Jun 29,2018
Minithumbup
By: 'Erdem Karakulak'
Jun 29,2018
0 people found
this helpful
Scott was very helpful during the renting process. This is first time that I rent a flat in UK and he made it very easy for me....
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Comment on agent fees
I was expecting something less expensive.
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“ Really helpful and nice gentleman.... ”

Jun 27,2018
Minithumbup
By: 'Brian'
Jun 27,2018
0 people found
this helpful
Everything is good, nothing negative. That's all I can say, just wanna achieve 20 words. Thanks a lot. That's all. Good...
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Comment on agent fees
good
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“ Professional and Hands on... ”

Jun 22,2018
Minithumbup
By: 'Josephine'
Jun 22,2018
0 people found
this helpful
Scott has been excellent all the way from looking for a suitable tenant for my property right up to the sign up and even arranging meetings with the tenants beforehand to give me extra reassurance. Very professional and prompt response to all my queries. Thank ...
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Comment on agent fees
Reasonable.
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“ Service Manager... ”

Jun 21,2018
Minithumbup
By: 'Jelio Gerassimov'
Jun 21,2018
0 people found
this helpful
Scott was extremely helpful and knowledgeable while me and my fiancΒ©e were trying to choose a property to rent. His experience and professionalism helped us find the property we were looking for....
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Comment on agent fees
Appropriate for the market
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“ Great response from nathan... ”

Jun 21,2018
Minithumbup
Nathan
By: 'Amol Rajurkar'
Jun 21,2018
0 people found
this helpful
Nathan was prompt and helped me get what I needed. He met all my expectations and helpful and professional. He received my calls and answered all my questions....
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By: Nathan Davis
Jun 21, 2018
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Thank you Amol, I trust you have settled into your new property. If you have any further questions please do not hesitate to contact me! ...

“ Brilliant agency... ”

Jun 21,2018
Minithumbup
By: 'Mariana'
Jun 21,2018
0 people found
this helpful
A brilliant agency, minimum disruption from our daily occupations, no hassle, everything signed electronically through the third party. Everything was clear and transparent, the agent was very nice and helpful....
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“ Excellent service... ”

Jun 21,2018
Minithumbup
By: 'Radu'
Jun 21,2018
0 people found
this helpful
Scott Sharples was very helpful, a good agency everything was sorted quickly and smooth. No interruption from my work to sort the contract and all the paper works....
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“ Helpless + Useless... ”

Jun 18,2018
Minithumbup
By: 'Nico'
Jun 18,2018
1 people found
this helpful
After paid my money, they just don't care whatever you require or whatever this has to be provided for accessing the property. Such as room keys, Katie was rejected my request for having the bedroom keys and I asked her so many times. Also ...
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Comment on agent fees
Not worth to pay agent’s fees. Services are very slow and u have to remind them 24hrs a day and they may remember to do it for u. Waiting mail box key like almost 2 weeks and she just got it.
Was this helpful? Yes
By: Nico
Jun 25, 2018
View all comments (2)
After giving feedback, the manager (Scott) personally contacted me and willing to provide the help with the current situation. I believe that the company also doesn't want to let their clients down and due to my previous review which I appreciate the effort he is putting now. ...

“ Cameron Estate Agents Uxbridge... ”

Jun 13,2018
Minithumbup
By: 'Landlord'
Jun 13,2018
0 people found
this helpful
I have been doing business with Cameron Estate for many years. I always find Scott Sharpels in particular and overall team in general to be very professional, courteous and helpful ....
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Comment on agent fees
Very Reasonable
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“ Excellent Service !!... ”

Jun 05,2018
Minithumbdown
By: 'D Ebanks'
Jun 05,2018
1 people found
this helpful
I would recommend anyone that is buying a property to contact Cameron Estate Agents in Uxbridge. I would like to give special thank you to Ryan Anderson for being friendly, professional and personable. Ryan always answered calls and promptly responded to emails, Thank you!...
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“ Friendly and approachable... ”

Jun 04,2018
Minithumbup
By: 'Nav'
Jun 04,2018
1 people found
this helpful
Ryan is very efficient, friendly and courteous at all times. We have been liaising with Ryan since the onset of our property purchase. He always returns calls when he promises, and is helpful at all times. Ryan also made sure he sent us contact details ...
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Comment on agent fees
Good
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“ Very good experience... ”

May 16,2018
Minithumbup
By: 'Tania'
May 16,2018
0 people found
this helpful
We were always treated with respect and felt that our interests were heared and this way we quickly found the best house for us....
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Comment on agent fees
I think the fees are a bit expensive
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By: Katie Robson
Jun 21, 2018
View all comments (1)
Thank you for your kind words Tania, I'm glad you had a great experience with us! Kind regards, Katie ...

“ Helpful, great communication... ”

May 08,2018
Minithumbup
By: 'Lenka'
May 08,2018
0 people found
this helpful
The whole experience has been great, all straight forward. Scott has been very helpful and the communication was always great....
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Comment on agent fees
Good
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“ Excellent Service!... ”

Apr 30,2018
Minithumbup
By: 'Lizzie'
Apr 30,2018
0 people found
this helpful
Scott was absolutely amazing and very patient as we searched for an Uxbridge flat. I was coming from the US and could not look at them in person until I arrived. He searched tirelessly for the correct flat in the correct area, on the correct ...
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“ Alan Blane... ”

Apr 30,2018
Minithumbup
By: 'Alan Blane'
Apr 30,2018
0 people found
this helpful
I have had continual excellent service from all staff since our first contact with the company. Any request is actions immediately....
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Comment on agent fees
Good-no problems
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“ Excellent service... ”

Apr 26,2018
Minithumbup
By: 'Pablo'
Apr 26,2018
0 people found
this helpful
Scott provided an excellent service. He was friendly and responded quickly to all my emails. I would definitely recommend him....
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“ Very helpful and breliant service... ”

Apr 16,2018
Minithumbup
By: 'Abdulrazak Nurain'
Apr 16,2018
0 people found
this helpful
Katie Robson is one of the best Cameron staff we have ever come across she is perfect to their customers and Cameron agent is one of the highly satisfied agency across UK...
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Comment on agent fees
Cameron agent is one of the highly satisfied agency across UK
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“ Very Professional and Good Listener... ”

Apr 03,2018
Minithumbup
By: 'Zeshan'
Apr 03,2018
0 people found
this helpful
Katie is amazing in her profession. She is dealing with all attention and very professional. Everything went as promised. I must say she is very good listener. I am very happy and extremely impressed by the services provided....
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“ Extremely helpful Polite Proffesional... ”

Mar 28,2018
Minithumbup
By: '2 Dinosaurs'
Mar 28,2018
0 people found
this helpful
From walking into Cameron's and meeting Katie we knew we were in good hands. Katie was so helpful us being 2 dinosaurs were not the easiest customers but Katie was so patient and kind to is each time I went in she had a warm ...
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Comment on agent fees
Fees are fees we didn't mind at all.
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“ Cameron Estate Agent... ”

Mar 27,2018
Minithumbup
By: 'SS'
Mar 27,2018
0 people found
this helpful
Katie Robson MARLA is very supportive, soft spoken and handle the client very nicely. Much appreciated. I am giving her full star ratings (i.e. Five star) for her outstanding negotiation skills with customer about the property. Thank you....
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Comment on agent fees
Good
Was this helpful? Yes

“ Prompt Services... ”

Mar 25,2018
Minithumbup
By: 'LE Tan'
Mar 25,2018
0 people found
this helpful
I live outside UK, but I have using Cameron's service for five years to manage my rental property. So far, I have been very satisfied with the services rendered by the Cameron's team. The team has been very prompt in following up on ...
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Was this helpful? Yes
Mar 21,2018
Minithumbup
By: 'M'
Mar 21,2018
0 people found
this helpful
I have dealt with other property managers in the area and in central London and I would like to say that I had the best experience with Cameron Estate Agents thanks to Scott. The entire procedure was smooth and the apartment was ready on time....
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Comment on agent fees
good
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“ Very nice and helpful.... ”

Mar 19,2018
Minithumbup
By: 'Edmund'
Mar 19,2018
0 people found
this helpful
They really knows what they do. Very helpful and makes things easier for the customer. We were taken through everything thoroughly and made to understand everything in simple terms....
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Comment on agent fees
Not too bad.
Was this helpful? Yes
Mar 13,2018
Minithumbup
By: 'Lisa'
Mar 13,2018
0 people found
this helpful
Extremely friendly, very professional. Kept me updated and made me feel supported. The tradesman , Keith was friendly and efficient. Thank you so much...
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Comment on agent fees
The property was left in a dreadful state. Cameron’s are rightfully trying to gain some money back from the tenant
Was this helpful? Yes
Feb 20,2018
Minithumbup
By: 'Find me a tenant'
Feb 20,2018
0 people found
this helpful
Excellent service. Everything was explained so well that once me and my brother reviews we had no hesitations in signing up with Scott...
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Feb 13,2018
Minithumbup
By: 'Chris & Laura'
Feb 13,2018
0 people found
this helpful
Scott was absolutely fantastic to work with. We have just relocated from the US, and after having our original property fall through, Scott was able to find us something that suited our requirements and got us settled in quickly. We are highly satisfied with the ...
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Was this helpful? Yes
Feb 13,2018
Minithumbup
By: 'Stewart R.'
Feb 13,2018
0 people found
this helpful
From my initial meeting with Scott, I was reassured that I was dealing with a professional with a good understanding of the local market. He is quick to respond to any questions or concerns I have about the letting process. The entire process ran smoothly. ...
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Comment on agent fees
The fees are not inexpensive. However, so far, I feel I receive a high level of service so I am getting what I pay for.
Was this helpful? Yes
Feb 05,2018
Minithumbup
By: 'Harry Rai'
Feb 05,2018
0 people found
this helpful
Scott was very professional and everything went as promised. The entire process was smooth with minimum effort from Landlords perspective ....
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Comment on agent fees
Good
Was this helpful? Yes
Areas covered
  • UB8
  • UB10
  • UB7
  • UB5
  • WD3
  • HP10
  • UB3
Advertise on
Services offered
  • Sales
  • Lettings
  • Block Management
  • Surveys
  • Conveyancing
  • Mortgage Advice
Valuation and Fee Performance
96% customers were satisfied with fees 91% accuracy of agent's valuations
Price range of properties reviewed
Sales
  • Min: Β£1,150
  • Max: Β£2,920,000

Letting
  • Min: Β£0
  • Max: Β£425,000

NAEA ARLA NALS DPS TDS


Review statistics

From Landlords From Tenants From Vendors From Buyers Other
151 3 209 4 18 1 25 2 16 2

Fees

Referencing: Β£240.00 including VAT (Per Adult Over 18 Years)
Tenancy Agreement: Β£120.00 including VAT
Last updated at 12:46 PM 20/07/2017 by Ketan Tailor

Complaints Procedure

The Cameron Group is a member of The Property Ombudsman Service (TPOS) and as such we are committed to providing the highest levels of customer service to all our clients.

If you feel that we have not lived up to your expectations in any way, we would like to hear from you in order to investigate the matter.

Please direct all communication to complaints@cameron.co with reference to the appropriate person(s) you wish to raise your complaint with or via post to the Γ’Β€ΒœComplaints DepartmentҀ at address referenced in stage three.

To ensure that your interests are safeguarded, our complaints procedure has been structured in which any raised complaints are handled; this allows us to manage any issues or concerns effectively and ensures that they are dealt with as quickly as possible.
You may find below our process for submitting complaints in relation to:

Ҁ’ Estate Agency
Ҁ’ Residential Lettings & Property Management
Residential Estate Agency - Making a Complaint

Stage One - Sales Manager
We ask that all complaints are first raised and directed to the Sales Manager of the department that you have been dealing with. The Manager will strive to resolve your complaint as soon as possible, acknowledging within five working days of receipt and ensuring an investigation will be undertaken. A Formal response will then be issued within fifteen working days

Stage Two Ҁ“ Sales Director
If you remain dissatisfied, you may then further your complaint in writing to the Sale Director responsible for Estate Agency operations; the Branch Manager can supply you with the details of the appropriate person. You must write to them within one month of receiving the response from the Branch Manager.
The escalation will be acknowledged within five working days of receipt and the Sales Director will work with you to try and resolve any issues raised as promptly as possible. A written response to summarise any investigations and steps taken will be sent within fifteen working days.

Stage Three Ҁ“ Managing Director
If you remain dissatisfied and wish to further escalate your complaint, you may write to the Managing Director within one month of a response from the Sales Director.

Your letter/email will be acknowledged within five working days of receipt and a full review of your complaint will be undertaken, including how it has been handled to date, which may include further investigations into the background of your concerns. Following the Managing Directors investigation a formal written outcome and statement will be sent to you within fifteen working days and contain the final view of the company. This will include any offer made in a written response to you, to confirm our Γ’Β€Β˜final viewpointҀ™ on the matter.

Nicholas Jordan MARLA MNAEA
Managing Director
Cameron House
21-23 High Street
Yiewsley
West Drayton
Middlesex
UB7 7QG

Stage Four - The Property Ombudsman
After you receive a response form the Managing Director, you may approach the Ombudsman (TPOS) if you are not satisfied with the response given. You will be directed to the TPOS in our final viewpoint, in which you can contact them via their website at http://www.tpos.co.uk.

Please note that if you do wish to contact The Property Ombudsman Service (TPOS), it is important you do so within twelve months of the date of the final viewpoint letter. It is also important to note that The Property Ombudsman Service (TPOS) will not consider your complaint until our internal complaints procedure has been exhausted.

You will receive written confirmation from the Property Ombudsman that your complaint form has been received. They will write to the branch, enclosing a copy of your complaints form, and request their file and a statement describing their version of events.

The matter will be referred to a case officer who will review the complaint together with the response from the branch and make a recommendation to the Ombudsman who will make a final decision which is binding upon the branch in question.

Residential Lettings & Property Management - Making a Complaint

Stage 1 Ҁ“ Senior Lettings Manager
We ask that all complaints are first raised and directed to the Senior Lettings Manager.

The Manager will strive to resolve your complaint as soon as possible, acknowledging within five working days of receipt and ensuring an investigation will be undertaken. A Formal response will then be issued within fifteen working days

Stage 2 Ҁ“ Head of Property Management
Should your complaint remain unresolved, you may refer it to the Head of Property Management. We request that you send a written summary of your complaint to the Head of Property Management, within one month of receiving the Senior Lettings Manager response.

They will acknowledge your complaint within five working days of receipt and provide you with a written response within fifteen working days.

Stage 3- Company Final View Point Ҁ“ Managing Director
If you remain dissatisfied and wish to further escalate your complaint, you may write to the Managing Director within one month of a response from the Sales Director.

Your letter will be acknowledged within five working days of receipt and a full review of your complaint will be undertaken, including how it has been handled to date, which may include further investigations into the background of your concerns. Following the Managing Directors investigation a formal written outcome and statement will be sent to you within fifteen working days and contain the final view of the company. This will include any offer made.in a written response to you, to confirm our Γ’Β€Β˜final viewpointҀ™ on the matter.

Nicholas Jordan MNAEA MARLA
Managing Director
Cameron House
21-23 High Street
Yiewsley
West Drayton
Middlesex
UB7 7QG

Stage 4 Ҁ“ The Property Ombudsman
After you receive a response form the Managing Director, you may approach the Ombudsman (TPOS) if you are not satisfied with the response given. You will be directed to the TPOS in our final viewpoint, in which you can contact them via their website at http://www.tpos.co.uk.

Please note that if you do wish to contact The Property Ombudsman Service (TPOS), it is important you do so within twelve months of the date of the final viewpoint letter. It is also important to note that The Property Ombudsman Service

(TPOS) will not consider your complaint until our internal complaints procedure has been exhausted. You will receive written confirmation from the Property Ombudsman that your complaint form has been received. They will write to the branch, enclosing a copy of your complaints form, and request their file and a statement describing their version of events. The matter will be referred to a case officer who will review the complaint together with the response from the branch and make a recommendation to the Ombudsman who will make a final decision which is binding upon the branch in question.
Last updated at 12:46 PM 20/07/2017 by Ketan Tailor

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