• Staff picture
    Scott Sharples
  • Staff picture
    Clive Edwards
  • Staff picture
    Katie Robson
  • Staff picture
    Ryan Anderson
  • Staff picture
    Charlotte Hood
  • Staff picture
    Matthew Barseghian
  • Staff picture
    Andrew Carvalho
  • Staff picture
    Patrick Meredith
  • Staff picture
    Cerys Parfitt
Established in 1994, Cameron is an multi award winning privately owned and run independent lettings property and sales agency with branches in West Drayton and Uxbridge Middlesex. We have a dedicated in house property management team, and are the most active agent in the local area letting and selling at the Parkwest and Drayton Garden Village New Homes Developments The Cameron Group offer advice on buying, selling, letting and renting property as well as land and new homes consultation. Read full description... View or corporate brochure

“Perfect...”

Nov 13,2018
Minithumbup
Scott Sharples
By: 'Yu'
Nov 13,2018
0 people found
this helpful
I'm happy with Cameron's agent, and they all have great options. Scott recommended great accommodation, great service and experience....
read full review
Comment on agent fees
good fees。
Was this helpful? Yes
By: Scott Sharples
Nov 15, 2018
Thank you very much Yu. If I can be of any further assistance please pop in and see me at the office.

“Sale of property...”

Nov 13,2018
Minithumbup
Matthew Barseghian
Charlotte Hood
By: 'Sue Anderson'
Nov 13,2018
0 people found
this helpful
We had a bumpy start as we sold the house before it went on the market but the buyer went on the missing list so we were left disheartened that so much time had been wasted . However Matt assured us that he was determined to ...
read full review
Comment on agent fees
Fees were extremely competitive
Was this helpful? Yes

“Highly Recommend...”

Nov 12,2018
Minithumbup
Scott Sharples
By: 'Watson/Sousa'
Nov 12,2018
0 people found
this helpful
Cameron's Letting Agent responded to our internet enquiry and proved highly effective in achieving a fast result on finding a suitable tenant. We thank the agent's representative Scott who always gave prompt and courteous attention and was always on time for meetings, giving ...
read full review
Comment on agent fees
The fees put forward were competitive and acceptable.
Was this helpful? Yes

“Mrs June Brown...”

Nov 08,2018
Minithumbup
Scott Sharples
By: 'Happy customer'
Nov 08,2018
0 people found
this helpful
Positive and professional approach. A pleasant deposition and un hurried and considered advice. A knowledgeable insight to the property and market. Scott has a very smart appearance...
read full review
Comment on agent fees
Less competitive than some of the other local agents.
Was this helpful? Yes

“An Effective Service...”

Oct 30,2018
Minithumbup
By: 'Alex'
Oct 30,2018
0 people found
this helpful
The letting agency promptly responded to my interest in the flat (not every agency I contacted did this). The member of staff who dealt with me was courteous and flexible with respect to arranging a viewing. This viewing was conducted in an unhurried manner and ...
read full review
Comment on agent fees
The fees were higher than I had expected. However, I understand that London is more expensive than the rest of the UK with regards to housing.
Was this helpful? Yes

“Professional customer care...”

Oct 26,2018
Minithumbup
Charlotte Hood
Matthew Barseghian
By: 'Jez Blakeley'
Oct 26,2018
0 people found
this helpful
Matt and Charlotte have made a stressful situation , selling a house, relatively pain free. Keeping us informed at all stages and providing a voice of calm when required....
read full review
Comment on agent fees
Agreed in advance a fair price for the effort and input
Was this helpful? Yes

“Very competent...”

Oct 19,2018
Minithumbup
Charlotte Hood
By: 'Sarah P'
Oct 19,2018
0 people found
this helpful
Thank you very much to Charlotte for helping us resolve an outstanding issue with our new build flat just prior to completion. She turned around a problem in very quick time and helped us all come to a satisfactory negotiated outcome which enabled us then ...
read full review
Comment on agent fees
not applicable
Was this helpful? Yes

“Tennant situation update...”

Oct 17,2018
Minithumbup
Katie Robson
Katie Robson
By: 'Roger Pearce'
Oct 17,2018
0 people found
this helpful
Katie has been very efficient during the last month particularly keeping me informed on my tenants situation which has changed owing to the tenant losing his job and returning north after just a few weeks and helping to organise new viewings and finding a new ...
read full review
Comment on agent fees
Have not shopped around but have remained with this agent for some 13 years.
Was this helpful? Yes
By: Katie Robson
Oct 17, 2018
View all comments (1)
Thank you for your kind words Roger. I'm glad you've had a great experience with us! ...

“Personalized service...”

Oct 13,2018
Minithumbup
Clive Edwards
By: 'Gilles Cavoizy'
Oct 13,2018
0 people found
this helpful
As a foreigner selling for the first time a property in England I needed a step by step help that Cameron team produced with dedication kindness and incredibly swift answers to any of my e-mails (and there were many). Clive has a perfect understanding of ...
read full review
Was this helpful? Yes

“Excellent support and service...”

Oct 05,2018
Minithumbup
Matthew Barseghian
Charlotte Hood
By: 'Ronak'
Oct 05,2018
0 people found
this helpful
Very satisfied service given during the process of buying property. Always happy to help nature. I will 100% recommend to take chance for the best service....
read full review
Comment on agent fees
Good
Was this helpful? Yes

“Great Communication...”

Oct 05,2018
Minithumbup
Matthew Barseghian
Charlotte Hood
By: 'Lawrence S'
Oct 05,2018
0 people found
this helpful
Whilst the sale took 4+ months to complete, this was of no fault of Matt or Charlotte, more so the Solicitors. From the initial valuation by Matt, through to the completion date, I received constant updates from both Matt & Charlotte who were dedicated to completing ...
read full review
Comment on agent fees
In line with my expectations.
Was this helpful? Yes

“Excellent from Start to Finish...”

Sep 26,2018
Minithumbup
Matthew Barseghian
Charlotte Hood
By: 'Int1'
Sep 26,2018
0 people found
this helpful
Other agents really should take a leaf out of their book! We specifically asked for a straightforward, no nonsense approach to the sale of our property and that's exactly what we got! Matt was honest from day one advising us of a realistic valuation ...
read full review
Comment on agent fees
Competitive fee rates.
Was this helpful? Yes

“Great service...”

Sep 25,2018
Minithumbup
Matthew Barseghian
By: 'vanjosh'
Sep 25,2018
0 people found
this helpful
Matthew was always there if we need anything, we felt we have been looking after. I would recommend his service and company again in the future....
read full review
Comment on agent fees
good
Was this helpful? Yes

“Mr...”

Sep 17,2018
Minithumbup
Katie Robson
By: 'Terry'
Sep 17,2018
0 people found
this helpful
Camerons originally assisted me with the purchase of this property, and now act as Letting Agent. Th Service has always been quick, informative and efficient....
read full review
Comment on agent fees
Competitive
Was this helpful? Yes

“Fantastic service...”

Sep 07,2018
Minithumbup
Matthew Barseghian
By: 'Mr Gallagher'
Sep 07,2018
0 people found
this helpful
I recently sold my property with Cameron's and received excellent service from start to finish from Matt. Fantastic communication and keeping me constantly updated lead to a stress free sale. Would highly recommend...
read full review
Was this helpful? Yes

“Professional Estate Agents...”

Sep 05,2018
Minithumbup
Matthew Barseghian
By: 'Gulbir S Dhillon'
Sep 05,2018
0 people found
this helpful
I recently used Cameron Estate Agents to buy a property. The staff especially Matt was very helpful, reliable and professional....
read full review
Was this helpful? Yes

“lettings...”

Aug 31,2018
Minithumbup
Katie Robson
Scott Sharples
By: 'Rosie'
Aug 31,2018
0 people found
this helpful
Have known Katie and Scott for a while. Each time I visit the office both staff are very welcoming and approachable.They are able to help and advise me with any problems and I normally leave the office well reassured....
read full review
Comment on agent fees
The agent fees appear to be reasonable
Was this helpful? Yes
By: Scott Sharples
Nov 02, 2018
View all comments (1)
Thanks for the kind words Rosie. ...

“Totally Professional...”

Aug 15,2018
Minithumbup
Scott Sharples
By: 'Fairfield'
Aug 15,2018
0 people found
this helpful
I have dealt with Scott and other members of the team at Camerons and have always found them to be totally professional and accommodating. I am kept up to date with every aspect of the rentals and communication is second to none....
read full review
Comment on agent fees
Reasonable and fair
Was this helpful? Yes

“Quite good service...”

Aug 07,2018
Minithumbup
Scott Sharples
By: 'Perin Kerawalla'
Aug 07,2018
0 people found
this helpful
Service is ok have to prompt agent for support they are more bothered about the renter than the owner side....
read full review
Comment on agent fees
Fee amended after my prompting
Was this helpful? Yes

“Quick and efficient...”

Aug 03,2018
Minithumbup
Scott Sharples
By: 'HHS'
Aug 03,2018
0 people found
this helpful
Even with me being busy and hard to reach at times Scott was continuously helpful and responded fast which made the whole process of finding an apartment and moving in easier....
read full review
Was this helpful? Yes

“Helpful...”

Jul 23,2018
Minithumbup
Scott Sharples
By: 'Abdulwahab'
Jul 23,2018
0 people found
this helpful
Great staff,friendly and helpful. Scott was very kind with all our questions , fast in response and hlep us with easy moving....
read full review
Comment on agent fees
Good
Was this helpful? Yes

“very friendly and efficient...”

Jul 23,2018
Minithumbup
Scott Sharples
By: 'Uxbridge'
Jul 23,2018
0 people found
this helpful
Scott has been very helpful since he took over Ketan in the lettings department. Polite, helpful, friendly, hardworking and efficient. fantastic! thank you....
read full review
Was this helpful? Yes
By: Scott Sharples
Aug 06, 2018
View all comments (1)
Thank you for the kind words. ...

“Excellent service customer!!!...”

Jul 14,2018
Minithumbup
Scott Sharples
By: 'Georgios'
Jul 14,2018
0 people found
this helpful
A great thank you to Scott Sharples for his kindness and patience because my English is not good and because the time limits I had to move and my great stress had. He was there with his smile and with his knowledge of his subject ...
read full review
Comment on agent fees
The Agent's fees is ok. The reference fees is to high.
Was this helpful? Yes

“APPALLING estate agents...”

Jul 05,2018
Minithumbdown
By: 'Liam O'Donovan'
Jul 05,2018
0 people found
this helpful
Do not do their work properly, try to charge you for everything and take ages to fix problems. Stay away....
read full review
Comment on agent fees
Extremely high,
Was this helpful? Yes
By: Liam O'Donovan
Jul 06, 2018
View all comments (2)
Yes, with the returning of the deposit, the property management team have responded and been reasonable. However, in relation to not doing the work properly, I was referring to the fact that we are still disputing a water bill with you which has been going on for months. We complained throughout the year of numerous issues which were either ignored or took ages to get fixed. My co tenants also agree with me on the fact that their were so many issues and that we want this water bill dealt with. ...

“Very Helpful...”

Jun 29,2018
Minithumbup
Scott Sharples
By: 'Erdem Karakulak'
Jun 29,2018
0 people found
this helpful
Scott was very helpful during the renting process. This is first time that I rent a flat in UK and he made it very easy for me....
read full review
Comment on agent fees
I was expecting something less expensive.
Was this helpful? Yes
By: Scott Sharples
Aug 06, 2018
View all comments (1)
Thank you Erdem - Enjoy the property! ...

“Really helpful and nice gentleman....”

Jun 27,2018
Minithumbup
Scott Sharples
By: 'Brian'
Jun 27,2018
0 people found
this helpful
Everything is good, nothing negative. That's all I can say, just wanna achieve 20 words. Thanks a lot. That's all. Good...
read full review
Comment on agent fees
good
Was this helpful? Yes

“Professional and Hands on...”

Jun 22,2018
Minithumbup
Scott Sharples
By: 'Josephine'
Jun 22,2018
0 people found
this helpful
Scott has been excellent all the way from looking for a suitable tenant for my property right up to the sign up and even arranging meetings with the tenants beforehand to give me extra reassurance. Very professional and prompt response to all my queries. Thank ...
read full review
Comment on agent fees
Reasonable.
Was this helpful? Yes

“Service Manager...”

Jun 21,2018
Minithumbup
Scott Sharples
By: 'Jelio Gerassimov'
Jun 21,2018
0 people found
this helpful
Scott was extremely helpful and knowledgeable while me and my fianc©e were trying to choose a property to rent. His experience and professionalism helped us find the property we were looking for....
read full review
Comment on agent fees
Appropriate for the market
Was this helpful? Yes

“Great response from nathan...”

Jun 21,2018
Minithumbup
Nathan Davis
By: 'Amol Rajurkar'
Jun 21,2018
0 people found
this helpful
Nathan was prompt and helped me get what I needed. He met all my expectations and helpful and professional. He received my calls and answered all my questions....
read full review
Was this helpful? Yes
By: Nathan Davis
Jun 21, 2018
View all comments (1)
Thank you Amol, I trust you have settled into your new property. If you have any further questions please do not hesitate to contact me! ...

“Brilliant agency...”

Jun 21,2018
Minithumbup
Scott Sharples
By: 'Mariana'
Jun 21,2018
0 people found
this helpful
A brilliant agency, minimum disruption from our daily occupations, no hassle, everything signed electronically through the third party. Everything was clear and transparent, the agent was very nice and helpful....
read full review
Was this helpful? Yes
Areas covered
  • UB8
  • UB10
  • UB7
  • UB5
  • WD3
  • HP10
  • UB3
Advertise on
Services offered
  • Sales
  • Lettings
  • Block Management
  • Surveys
  • Conveyancing
  • Mortgage Advice
Valuation and Fee Performance
96% customers were satisfied with fees 91% accuracy of agent's valuations
Price range of properties reviewed
Sales
  • Min: £1,150
  • Max: £2,920,000

Letting
  • Min: £0
  • Max: £425,000

NAEA ARLA NALS DPS TDS


Review statistics

From Landlords From Tenants From Vendors From Buyers Other
159 3 213 4 24 1 29 2 16 2

Fees

Referencing: £240.00 including VAT (Per Adult Over 18 Years)
Tenancy Agreement: £120.00 including VAT
Last updated at 20/07/2017, 12:46 PM by Ketan Tailor

Complaints Procedure

The Cameron Group is a member of The Property Ombudsman Service (TPOS) and as such we are committed to providing the highest levels of customer service to all our clients.

If you feel that we have not lived up to your expectations in any way, we would like to hear from you in order to investigate the matter.

Please direct all communication to complaints@cameron.co with reference to the appropriate person(s) you wish to raise your complaint with or via post to the “Complaints Department” at address referenced in stage three.

To ensure that your interests are safeguarded, our complaints procedure has been structured in which any raised complaints are handled; this allows us to manage any issues or concerns effectively and ensures that they are dealt with as quickly as possible.
You may find below our process for submitting complaints in relation to:

• Estate Agency
• Residential Lettings & Property Management
Residential Estate Agency - Making a Complaint

Stage One - Sales Manager
We ask that all complaints are first raised and directed to the Sales Manager of the department that you have been dealing with. The Manager will strive to resolve your complaint as soon as possible, acknowledging within five working days of receipt and ensuring an investigation will be undertaken. A Formal response will then be issued within fifteen working days

Stage Two – Sales Director
If you remain dissatisfied, you may then further your complaint in writing to the Sale Director responsible for Estate Agency operations; the Branch Manager can supply you with the details of the appropriate person. You must write to them within one month of receiving the response from the Branch Manager.
The escalation will be acknowledged within five working days of receipt and the Sales Director will work with you to try and resolve any issues raised as promptly as possible. A written response to summarise any investigations and steps taken will be sent within fifteen working days.

Stage Three – Managing Director
If you remain dissatisfied and wish to further escalate your complaint, you may write to the Managing Director within one month of a response from the Sales Director.

Your letter/email will be acknowledged within five working days of receipt and a full review of your complaint will be undertaken, including how it has been handled to date, which may include further investigations into the background of your concerns. Following the Managing Directors investigation a formal written outcome and statement will be sent to you within fifteen working days and contain the final view of the company. This will include any offer made in a written response to you, to confirm our ‘final viewpoint’ on the matter.

Nicholas Jordan MARLA MNAEA
Managing Director
Cameron House
21-23 High Street
Yiewsley
West Drayton
Middlesex
UB7 7QG

Stage Four - The Property Ombudsman
After you receive a response form the Managing Director, you may approach the Ombudsman (TPOS) if you are not satisfied with the response given. You will be directed to the TPOS in our final viewpoint, in which you can contact them via their website at http://www.tpos.co.uk.

Please note that if you do wish to contact The Property Ombudsman Service (TPOS), it is important you do so within twelve months of the date of the final viewpoint letter. It is also important to note that The Property Ombudsman Service (TPOS) will not consider your complaint until our internal complaints procedure has been exhausted.

You will receive written confirmation from the Property Ombudsman that your complaint form has been received. They will write to the branch, enclosing a copy of your complaints form, and request their file and a statement describing their version of events.

The matter will be referred to a case officer who will review the complaint together with the response from the branch and make a recommendation to the Ombudsman who will make a final decision which is binding upon the branch in question.

Residential Lettings & Property Management - Making a Complaint

Stage 1 – Senior Lettings Manager
We ask that all complaints are first raised and directed to the Senior Lettings Manager.

The Manager will strive to resolve your complaint as soon as possible, acknowledging within five working days of receipt and ensuring an investigation will be undertaken. A Formal response will then be issued within fifteen working days

Stage 2 – Head of Property Management
Should your complaint remain unresolved, you may refer it to the Head of Property Management. We request that you send a written summary of your complaint to the Head of Property Management, within one month of receiving the Senior Lettings Manager response.

They will acknowledge your complaint within five working days of receipt and provide you with a written response within fifteen working days.

Stage 3- Company Final View Point – Managing Director
If you remain dissatisfied and wish to further escalate your complaint, you may write to the Managing Director within one month of a response from the Sales Director.

Your letter will be acknowledged within five working days of receipt and a full review of your complaint will be undertaken, including how it has been handled to date, which may include further investigations into the background of your concerns. Following the Managing Directors investigation a formal written outcome and statement will be sent to you within fifteen working days and contain the final view of the company. This will include any offer made.in a written response to you, to confirm our ‘final viewpoint’ on the matter.

Nicholas Jordan MNAEA MARLA
Managing Director
Cameron House
21-23 High Street
Yiewsley
West Drayton
Middlesex
UB7 7QG

Stage 4 – The Property Ombudsman
After you receive a response form the Managing Director, you may approach the Ombudsman (TPOS) if you are not satisfied with the response given. You will be directed to the TPOS in our final viewpoint, in which you can contact them via their website at http://www.tpos.co.uk.

Please note that if you do wish to contact The Property Ombudsman Service (TPOS), it is important you do so within twelve months of the date of the final viewpoint letter. It is also important to note that The Property Ombudsman Service

(TPOS) will not consider your complaint until our internal complaints procedure has been exhausted. You will receive written confirmation from the Property Ombudsman that your complaint form has been received. They will write to the branch, enclosing a copy of your complaints form, and request their file and a statement describing their version of events. The matter will be referred to a case officer who will review the complaint together with the response from the branch and make a recommendation to the Ombudsman who will make a final decision which is binding upon the branch in question.
Last updated at 12:46 PM 20/07/2017 by Ketan Tailor

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