Cairds Estate Agents - Epsom-Lettings, Epsom, KT18

28 reviews 4.7/5 rating
  • 100% valuation accuracy
  • 93% recommend
  • 67% fee satisfaction
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    Rebekah Holsgrove
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    Daniel Ruff
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    Simon Caird
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    Len Taylor
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    Claire
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    Lynsey Milton
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    Christian Dorfman
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    Sofie Ella-Vine
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Cairds Estate Agents

3 West Street Epsom
Surrey
KT18 7RL

01372 731966
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Aug 22,2017
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By: 'Disappointed of Epsom'
Aug 22,2017
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Extremely disappointed with Cairds Lettings Agency Epsom. Their communication is appalling. I have been let down by them on a number of occasions. Promise the World and deliver nothing. They'll try to extract from you every last penny to justify themselves. They do not act in the best interests of the Landlord or Tenant, only wanting their so called 'service' money. Really regretting using them to rent my property and will be looking, come renewal of the lease, to get a different company i...
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Comment on agent fees
After complaining, the fees were re-imbursed. But I had to chase them for that following their 'promise'. I also had to chase them for the monthly rental fee.
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Jul 17,2017
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Simon Caird
By: 'Excellent Service'
Jul 17,2017
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A big thank you to the team at Cairds, including Simon Caird, Ellen Gregory-Dade, Gavin Newton and Stephen Goldstraw for selling my property with passion. It was a challenging sale and the team have been totally fantastic and I felt completely cared for and listened to. After sales in particular was exceptional and Stephen Goldstraw who supported me tirelessly to the point of exchange of contracts, showed an unwavering focus, great business and legal knowledge, dogged commitment and excellent ...
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Good
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Jun 30,2016
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Sofie Ella-Vine
By: 'Mr. Clubb'
Jun 30,2016
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Sofie has been extremely helpful in dealing with the sale of our property in Epsom. She has kept us well informed of progress of the sale....
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Acceptable
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Nov 22,2013
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Christian Dorfman
By: 'Zed'
Nov 22,2013
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Good and efficient service from knowledgeable and joined up team, who arranged viewings promptly and negotiated with Landlord effectively. Kept in good contact....
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Aug 08,2013
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Christian Dorfman
By: 'Ines Alves'
Aug 08,2013
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Christian has been excellent through all the process. He has done everything he could to organise a property view before the viewings have started, as I was going on holiday. Other people in the agency were telling me that it was impossible, but Christian made it possible! And we got the house! He has also very fast with the paper work and has shown proactivity. We are very happy with the service provided up to this stage....
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Jul 05,2013
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Rebekah Holsgrove
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Lynsey Milton
By: 'Epsom Evie'
Jul 05,2013
1 people found
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This is the second property that we have rented through Cairds. They understood straight away the kind of property that we wanted and had a good selection of properties for us to to view. Rebekah was knowledge and enthusiastic about the local market place and was a valuable source of help and advice. In the office Juliet and Lynsey have been so helpful in getting things sorted out and they respond very quickly to queries. They clearly have a solid understanding of rentals/legislation. ...
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Apr 30,2013
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Daniel Ruff
By: 'Miss J Evans'
Apr 30,2013
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Daniel got straight back to me after my First Internet Enquiry and has been great ever since. He responds very quickly and has answered all my questions... He is a Very polite Young Man and it has been a pleasure dealing with him... He is a asset to Cairds Est Agents ......
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Mar 24,2013
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Kecia O'Shea
Kecia O'Shea
Lorraine French
Lorraine French
By: 'Laura Baines'
Mar 24,2013
1 people found
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I have been very impressed by the enthusiasm and professionalism both Lorraine and Kecia have shown towards my sale. I have been very happy with the service they have provided which has been particularly helpful in this financial climate. I thank them both for their efficient work ethic and their diligence towards getting a sale and working as a team to progress it. Thank you....
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Mar 21,2013
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Kecia O'Shea
Kecia O'Shea
Lorraine French
Lorraine French
By: 'C.T.'
Mar 21,2013
1 people found
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We are just completing a sale with Cairds. The sale has not been entirely straightfoward [are any?!] . Kecia and Lorraine have been very proactive and committed to finding a suitable buyer, and finalising the sale. Very professional - well done. They are also very pleasant to deal with at the same time!...
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Mar 19,2013
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By: 'Landlady'
Mar 19,2013
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All the team at Cairds made the process of letting my house out extremely smooth, which was very important to me who lives abroad. They were all very friendly, professional, helpful, efficient and organised. This is the first time I have let out a property and they found very good tenants who kept the property in a very good condition. As I am entirely satisfied by the level of their services, I have also decided to entrust them with the sale of my property....
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Mar 15,2013
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Len Taylor
By: 'Lorayne Northfield'
Mar 15,2013
0 people found
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I have been dealing with the letting of my Son\'s house and have been really impressed with Caird\'s efficiency in dealing with everything concerned with the let.Tenants were found immediately and references obtained. Len Taylor is very personable and ensures his clients are informed of all developments promptly...
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Mar 08,2013
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Len Taylor
By: 'BERNIE ALLERY'
Mar 08,2013
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CAIRDS HAVE BEEN FANTASTIC. OUR PROPERTY WAS LET THE VERY FIRST DAY , TO THE FIRST PERSON TO VIEW IT. VERY PROFESSIONAL AND PROMPT SERVICE. 10/10. I WOULD LIKE TO COMMEND LEN TAYLOR WHO HAS DONE EVERYTHING HE SAID HE WOULD IN RECORD TIME 100% COMMITMENT TO THE JOB AND A LOVELY GUY . MANY MANY THANKS...
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Mar 07,2013
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Len Taylor
By: 'Natalie'
Mar 07,2013
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The Agent Len Taylor was fantastic. He informed me that a new property that suits my budget, area and requirements allocated parking space etc has just come on the market. Within 1 hour of Len informing me by spending me an email about the new property I had booked a veiwing and was the first person to look at the property. Customer service was brillaint could not fault it at all. Anytime I needed questions answered (which there was loads) Len was happy to help and was always polite. When vi...
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Mar 07,2013
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Rebekah Holsgrove
By: 'Carol Sprigge'
Mar 07,2013
2 people found
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We have had a great experience letting a property through Cairds Estate agents. Rebekah has been extremly helpful and well just lovely at this stressful time. She gave the whole process a very personel touch almost as if she felt some of our excitiment of moving into a new home. I would recommend Cairds to any one i knew who were looking to move. Thanks very much Rebekah :-)...
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Mar 07,2013
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Len Taylor
By: 'Jay Karia'
Mar 07,2013
1 people found
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I am delighted with the level of service Len provided from the first phone call to him thru to signing the agreement. He accommodated all the appointments to fit into my schedule at all times.Was always prompt at the appointments. I highly recommend this agency to all potentials and in my opinion Len Taylor is your man for a first class service. Jay Karia...
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Mar 06,2013
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Rebekah Holsgrove
By: 'Neilsc'
Mar 06,2013
3 people found
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The level of attention was excellent, quick responses, accurate information, never misled. Very clear on what was expected and when it was expected, made our move simple....
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Mar 04,2013
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Len Taylor
By: 'E Turner'
Mar 04,2013
1 people found
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Len has been so helpful. He listened to our requirements, showed us 3 great properties and gave us excellent advise regarding our self employed status. He\'s continued to show the same level of device even after the "sale". I\'d highly recommend him....
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Feb 10,2013
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By: 'T E'
Feb 10,2013
2 people found
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Very helpful, pro-active, regularly communicated with me, not too much, but far more interested than other agents. Many thanks for polite, prompt, focussed, service. It was much apprecaited. Thank you....
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Jan 29,2013
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Len Taylor
By: 'Mohamad Farid'
Jan 29,2013
1 people found
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We have been tenants with Cairds for two years. We have found them extremely professional and friendly ever since we viewed the property till the very end. We have mainly dealt with Len, who we always found approachable, presentable, and extremely friendly which is not the norm in this industry. Without a shadow of doubt, we would recommend Cairds. It was unfortunate we had to deal with a different agent for our next move as we would have definitely stayed with Cairds if we could. Well done to a...
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Jan 23,2013
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Len Taylor
By: 'Zandi'
Jan 23,2013
4 people found
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Well, like thousands out there, when you mention estate agents, you shiver. But this was a happy story which we have to thank Len for. From the day he came over to introduce himself, you could tell you are in a safe and caring hand. He did not promise any thing he couldn\'t deliver and he. Did his utmost to make you feel at ease. When we were not happy about couple of photos, he came in personally to re do all of them with no fuss. He cared about how the house was presented and if he didn\'t h...
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Jan 15,2013
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Len Taylor
By: 'Felicity J'
Jan 15,2013
3 people found
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We discovered at short notice that we needed to move and had seven days to find a new property. I called a number of agencies in relation to properties that I had seen advertised online and either did not receive calls back, or was not accommodated when it came to my long working hours and scheduling viewings. Our agent at Cairds - Len - took my call, had a long conversation with me about what I was looking for and not only suggested other properties that matched my brief, but also booked a v...
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Aug 22,2012
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Len Taylor
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Claire
By: 'Keith'
Aug 22,2012
0 people found
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Cairds Lettings were BRILLIANT - had a lot of experience with Estate Agents as a Seller and now as a Tenant. They were really good, everything confirmed on Email and Text, references, tenancy agreement, Move in - all within 4 days from start to finish - a very positive experience. Claire and Len were brilliant and really put themselves out to get everything sorted....
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Jul 20,2012
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Sam Kamali
By: 'Grateful'
Jul 20,2012
3 people found
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We recently dealt with Sam at Cairds Epsom. He was exceptionally professional. He made every effort to secure a deal for us but when this fell through he completed canvassing on our behalf and secured another property. We are sincerely grateful for everything Sam has done to support and help us find a new home. We were very impressed with his professionalism and keenness to assist, particularly with the canvassing....
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Mar 01,2011
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By: 'Abigail'
Mar 01,2011
10 people found
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I endured the worst experience by (regrettably) choosing Cairds in Epsom to help me through the process of renting for the first time - never again. Aside from being pushy, disrespectful and incompetent at the start of the process, they falsely accused me as the reason for their actions towards the end. After a lengthy process of Cairds employees accusing me of fraud and attempting to take my whole deposit and an extra months' rent from me, an independent adjudicator confirmed the fact t...
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Dec 04,2010
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Len Taylor
By: 'AC'
Dec 04,2010
3 people found
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I have Cairds a very professional estate agent to work with, particularly Len Taylor. He was extremely helpful and informative. He listened to what we need and sort to meet those things. I would definitely look to find a house through Len in the future....
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Jul 05,2010
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Christian Dorfman
By: 'Tectonics'
Jul 05,2010
3 people found
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Professional proactive team at Cairds. Extremely helpful through a troublesome sale,especially Sue who looked after the sale...a total professional. Thanks also to Chris and the rest of the team. A highly recommended estate agency....
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Jun 28,2010
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By: 'shaun'
Jun 28,2010
3 people found
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Very proactive. Great service, thanks Sue....
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May 28,2010
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By: 'Leon'
May 28,2010
3 people found
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We recently used Cairds (Epsom) in connection with selling our property and we have found them to be excellent. A vast improvement on the last agent we used (not naming any names). Highly recommeded! ...
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Areas covered
  • KT17
  • Epsom, Yule, Ashtead
  • KT18
  • Taddworth, Langley vale
  • KT19
  • Esher
  • KT20
  • KT21
  • KT10
  • KT22
  • SM7
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Services offered
  • Sales
    •
  • Lettings
    •
  • Block Management
  • Surveys
  • Conveyancing
  • Mortgage Advice
Valuation and Fee Performance
67% customers were satisfied with fees 100% accuracy of agent's valuations
Price range of properties reviewed
Sales No data
Letting No data

NAEA ARLA TPOS DPS The Guild


Review statistics

From Landlords From Tenants From Vendors From Buyers Other
4 1 11 1 6 0 1 0 4 0
Rebekah Holsgrove - no image available Rebekah Holsgrove
Lettings Negotiator 3 reviews

About Rebekah No description set View full profile
Daniel Ruff - no image available Daniel Ruff
Lettings Negotiator 1 reviews

About Daniel No description set View full profile
Simon Caird - upload your photo Simon Caird
 2 reviews

About Simon No description set View full profile
Len Taylor - no image available Len Taylor
Senior Lettings Negotiator 10 reviews

About Len No description set View full profile
Claire - upload your photo Claire
1 reviews

About Claire No description set View full profile
Lynsey Milton - upload your photo Lynsey Milton
 1 reviews

About Lynsey No description set View full profile
Christian Dorfman - upload your photo Christian Dorfman
 3 reviews

About Christian No description set View full profile
Sofie Ella-Vine - upload your photo Sofie Ella-Vine
 1 reviews

About Sofie No description set View full profile
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Opening hours


  • Monday: 08:45 - 19:00
  • Tuesday: 08:45 - 19:00
  • Wednesday: 08:45 - 19:00
  • Thursday: 08:45 - 19:00
  • Friday: 08:45 - 19:00
  • Saturday: 08:45 - 18:00
  • Sunday: 10:00 - 16:00
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