• Staff picture
    Stuart
  • Staff picture
    Lucy
C James are a wholly independent estate agency. We are not part owned by a corporate national wide chain which means we do not operate under strict ‘corporate guidelines & protocols’. What exactly does that mean then?? Well, we can treat every client as an individual and tailor their requirements to what they really need offering a truly personal service that doesn’t incur bolt on fees or working within strict perimeters. Having been in Tooting for two decades we really know the area Read full description..., the demographics, the housing mix and will provide realistic valuations whether sales or lettings. My personal experience spans nearly 30 years in estate agency and I’ve survived two recessions, ridden the wave when it was a sellers’ market and stayed buoyant when it was a buyers’ market. My experience of the sales & lettings market means I can offer sound property advice covering conveyancing to leaseholds. I’ve encountered just about every hurdle and therefore know how to resolve it and through personal selling and letting I know just how stressful the whole process is. As C James is my own estate agency it’s an eat, drink, think business, so whilst the physical office may be closed, out of hours viewings & valuations are welcomed, vendors and landlords always have access to me via mobile, even home phone and with cloud networks emails can be responded any time of the day, sales particulars checked, details uploaded to property portals, viewings booked and actions responded in real time Whilst I can’t boast that we are part of a 100+ regional office network or have a satellite office in Mayfair the internet has made these just marketing gimmicks. At the end of the day every vendor and landlord wants great service at a fair price and to be treated like an individual not a commodity and that’s what we offer at C James & Co. I’m always happy to value your property and discuss your requirements without any obligation to sign on the dotted line.
C James & Co

110 Tooting High Street Tooting, London
Greater London
SW17 0RR

020 8672 7000

“Fantastic service...”

Nov 06,2018
Minithumbup
Stuart
By: 'Mel'
Nov 06,2018
0 people found
this helpful
Stuart was extremely helpful and made my flat purchase stress free! The customer service was above and beyond - can't thank him enough for all his help that has now led me to be so happy in my beautiful flat. Grateful for the stress ...
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“Fantastic service...”

Sep 19,2018
Minithumbup
Stuart
By: 'Julian C'
Sep 19,2018
0 people found
this helpful
We used them to sell a property in Tooting. The whole team was very helpful and Stuart in particular will always go that extra mile to help you out.Very happy with the service. Great communication always and Stuart is incredibly helpful and honest with ...
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Comment on agent fees
Good
Was this helpful? Yes
By: Stuart
Sep 19, 2018
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Thank you so much Julian. I hoe you and your father have both settled in to your new places and are Happy. ...

“True Professional...”

Sep 09,2018
Minithumbup
Stuart
By: 'Happy Shaun'
Sep 09,2018
2 people found
this helpful
I recently had to sell my aunts house to pay for her care package. Before using C James I had a terrible experience using another local agency so it was important for me to make up for lost time. I felt Stuart couldn't do ...
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Comment on agent fees
Very Competitive
Was this helpful? Yes
By: Stuart Murray
Sep 10, 2018
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Thank You very much Shaun. It was a pleasure doing business with you and it is always nice to be appreciated . ...

“OK...”

Sep 01,2018
Minithumbup
Stuart
By: 'WendyRep'
Sep 01,2018
0 people found
this helpful
So we have regular tenants and they do pay the rent. But it does feel a bit uninspiring, especially some of the new staff. And when work needs doing we lack confidence in the contractors and C James management of same....
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Comment on agent fees
Fees are competitive - fairer than many.
Was this helpful? Yes
By: stuart Murray
Sep 03, 2018
View all comments (1)
Hi Wendy ,Thank you for your feedback. I cant see who you are and what property you are referring to . Please feel free to call me direct either on my office number or my mobile if you feel some or part of our service requires reviewing .I am always contactable. Kind Regards Stuart Murray ...

“Trustworthy and Honest...”

May 04,2018
Minithumbup
Stuart
By: 'Janet H'
May 04,2018
3 people found
this helpful
I used Stuart to purchase my very first property in the UK. He was honest, open, quick to respond and provided detailed guidance to a first time buyer buying in a very complex market. I had a short window to purchase and he stayed on ...
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“Trustworthy Agent - Highly Recommend...”

Apr 10,2018
Minithumbup
Stuart
By: 'SP Tooting'
Apr 10,2018
1 people found
this helpful
Stuart and Larissa were incredibly helpful in the purchase of my home in Tooting. I cannot recommend him highly enough. He was forthright, trustworthy and a pleasure to deal with. From start to finish he went out of his way to make sure my purchase ...
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Comment on agent fees
No comment. Paid by seller.
Was this helpful? Yes
Jan 17,2018
Minithumbup
Stuart
By: 'Vince McCann'
Jan 17,2018
2 people found
this helpful
I have used C James over many years to both sell and rent property in the Tooting and Balham areas. Frankly wouldn't use anybody else. The service, communication, and commitment is outstanding. The results are equally impressive. On a recent sale, Stuart achieved a 100...
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Comment on agent fees
Couldn't be happier!
Was this helpful? Yes
Oct 26,2017
Minithumbup
Stuart
By: 'Alison Adams'
Oct 26,2017
3 people found
this helpful
I have Just sold my flat in Wimbledon sw19 with Stuart and the Team in Tooting. Cjames and co have other offices that cover the Wimbledon area and there are indeed many other agents that cover Wimbledon, but after using Stuart to Buy and sell ...
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Comment on agent fees
Very fair for an excellent service
Was this helpful? Yes
Sep 22,2017
Minithumbup
Stuart
By: 'Kez & Mike, Tooting'
Sep 22,2017
4 people found
this helpful
Stuart and Bernice have been great at helping my boyfriend and I finding a lovely flat in Tooting and with the whole process. Unlike other lettings agents in London, they don't try to fob you off or bend the truth, they are straight talking and ...
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Comment on agent fees
Good
Was this helpful? Yes
Aug 02,2017
Minithumbup
Stuart
By: 'StevenJohn1986'
Aug 02,2017
2 people found
this helpful
Stuart, Bernice and the rest of the team at the Tooting branch have been excellent at helping me find a property to rent. Any questions I've had during the whole process have been answered promptly and any issues resolved quickly. The whole team go above ...
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Comment on agent fees
Good
Was this helpful? Yes
Jul 20,2017
Minithumbup
Stuart
By: 'Alan Vichion'
Jul 20,2017
2 people found
this helpful
I find the staff extremely helpful, also the staff at the accounting office. The one thing I would like to see is a six monthly inspection report on your property. All in all I find the Tooting office very helpful....
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Comment on agent fees
Competitive.
Was this helpful? Yes
By: Alan Vichion
Jul 21, 2017
View all comments (2)
Thanks for looking at my request. ...
Jun 28,2017
Minithumbup
Stuart
By: 'Elle'
Jun 28,2017
2 people found
this helpful
In the sea of stress of buying a house, Stuart was the beacon of calm. Always contactable (out of hours, early mornings, late evenings), always helpful, and always unfailingly sensible and personable. He really knows the housing market, and is able to help and guide ...
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Was this helpful? Yes
By: Stuart
Sep 07, 2017
View all comments (1)
Hi Elle, yes, moving house is very stressful, but I'm glad to have been able to make that a little less for you. Thanks so much for your review, kindest regards - Stuart ...
Jun 14,2017
Minithumbup
Stuart
By: 'Linda'
Jun 14,2017
2 people found
this helpful
I have recently sold my property through C James and co and although I have dealt mainly with Stuart, I have also dealt with Bernice. Stuart has been very helpful throughout the process keeping me in the loop, he is very professional and approachable. Bernice ...
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Comment on agent fees
Average
Was this helpful? Yes
May 12,2017
Minithumbup
Lucy
By: 'dido'
May 12,2017
4 people found
this helpful
lucy murray was very professional in her correspondance being very easy to deal with, and very keen to helpwith any issues...
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Comment on agent fees
good
Was this helpful? Yes
May 02,2017
Minithumbup
Stuart
By: 'Jim B'
May 02,2017
2 people found
this helpful
I recently sold my flat through C James in Tooting. Stuart was very accurate in the pricing of my property and it sold very quickly at what I believe to be the realistic market value. Stuart went the extra mile to ensure that the deal ...
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Comment on agent fees
Good
Was this helpful? Yes
Apr 26,2017
Minithumbup
Stuart
By: 'Sally'
Apr 26,2017
3 people found
this helpful
I am a landlady who has rented a flat out through C James for a few years now. Stuart and his staff have always been quick to find me tenants and have gone out of their way to ensure I have been notified of any ...
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Comment on agent fees
Fees are reasonable, competitive and transparent.
Was this helpful? Yes
Apr 25,2017
Minithumbup
Stuart
By: 'Lewis T'
Apr 25,2017
4 people found
this helpful
I instructed C James to sell my house in Tooting. Stuart was very straight forward,experienced and professional from the very beginning, we a good conversation, discussed the market and its volatility and decided on a price. He didn't lie through his teeth and claim ...
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Comment on agent fees
A fair price for an excellent service !!
Was this helpful? Yes
By: Stuart Murray
May 16, 2017
View all comments (1)
Hi Lewis, it was a pleasure to act as your selling agent, glad to have helped you over the numerous hurdles! Kind regards - Stuart ...
Apr 07,2017
Minithumbup
By: 'Jayceys'
Apr 07,2017
3 people found
this helpful
I have found that all of our enquiries have been dealt with quickly and professionally and have no complaints since we started using the Tooting Branch last July/August....
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Comment on agent fees
These met our expectations.
Was this helpful? Yes
By: Stuart
Apr 26, 2017
View all comments (1)
Thank you so much for taking the time to write this review, I am very pleased you are satisfied with the level of service and our fees - warmest regards - Stuart ...
Apr 06,2017
Minithumbup
Stuart
By: 'Melody'
Apr 06,2017
3 people found
this helpful
Stuart was recommended to me by an acquaintance and I have been satisfied generally with the way he has managed my property and would be happy to recommend him to others....
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Comment on agent fees
The fees are reasonable
Was this helpful? Yes
By: Stuart Murray
Apr 26, 2017
View all comments (1)
Hi Melody, thanks so much for your review and for being a continued client of C James - warmest regards, Stuart ...
Feb 08,2017
Minithumbup
Stuart
By: 'Kate T'
Feb 08,2017
3 people found
this helpful
I had a fantastic service with C James and Stuart Murray was so incredibly helpful. I was in a difficult situation and needed to sell my property quickly. Stuart went above and beyond in the quest to sell before Christmas. He was always available to ...
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Was this helpful? Yes
By: Stuart Murray
Feb 09, 2017
View all comments (1)
Thanks, Kate, for your lovely review of us. I'm so glad we were able to sell your property and get you settled quickly. Kindest regards, Stuart ...
Jan 18,2017
Minithumbup
Stuart
By: 'Mr and Mrs Jordan'
Jan 18,2017
4 people found
this helpful
After appalling service from one of London's better known Agents, and no sale after 5 months, we moved the sale of our flats to Stuart and his team at C James & Co. From start to finish, Stuart could not do enough to help. He was ...
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Comment on agent fees
Realistic price valuations, highly competitive fees and excellent service!
Was this helpful? Yes
By: Stuart Murray
Feb 01, 2017
View all comments (1)
Thank you for your review, it was a pleasure selling your properties. ...
Nov 09,2016
Minithumbup
Stuart
By: 'Ellie'
Nov 09,2016
4 people found
this helpful
Having recently moved into property let through C James & Co I couldn't praise the team enough for their assistance throughout. From arranging the first viewing, to gathering referencing information the team were enthusiastic and helpful. Being approachable throughout the proceedings meant you could ask ...
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Comment on agent fees
The agents fee's are low compared to prices I have paid before nor did this mean that the service we received was any lower!
Was this helpful? Yes
Nov 09,2016
Minithumbup
Stuart
By: 'Fran Langham'
Nov 09,2016
3 people found
this helpful
We came across C James & Co when looking for a four bed property to rent. We were contacted by Stuart who assured us he could help us with our property search. He was not wrong. He immediately set up a viewing and was on ...
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Comment on agent fees
very reasonable
Was this helpful? Yes
Oct 31,2016
Minithumbup
Stuart
By: 'Happy Tenant'
Oct 31,2016
3 people found
this helpful
All at C James & Co. were extremely helpful from start to finish - the whole process from viewing to moving was undertaken extremely quickly. All financial and inventory matters were made very clear and were handled with the utmost professionalism. I would have no ...
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Comment on agent fees
Standard fees apply
Was this helpful? Yes
Aug 25,2016
Minithumbup
Stuart
By: 'Caroline'
Aug 25,2016
3 people found
this helpful
Stuart dealt with our property sale from start to finish. He was excellent, extremely helpful, and always available for help and advice- and we needed a lot!!! We found him very straight talking, he said he would find us a buyer in a couple of ...
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Comment on agent fees
Excellent fees, other estate agents either wanted to charge more or couldn't even confirm how much they would be???
Was this helpful? Yes
By: Stuart Murray
Aug 30, 2016
View all comments (1)
Thank you, Caroline, for taking the trouble to leave us a review. We are so pleased you were so satisfied with our service. ...
Aug 25,2016
Minithumbup
Stuart
By: 'Louise - Hampshire'
Aug 25,2016
3 people found
this helpful
We are very glad we asked Stuarturray at C James to act as our selling agent for a maisonette. Stuart was extremely helpful and knowledgeable on all aspects of conveyancing. His down to earth manner and good communication made the whole process less troublesome. I ...
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Comment on agent fees
Fees were reasonable for London area
Was this helpful? Yes
By: Stuart Murray
Aug 30, 2016
View all comments (1)
Thank you, Louise for taking the time to write such a positive review. We are so pleased you would recommend us. ...
Jun 29,2016
Minithumbup
Stuart
By: 'Alex - Sellincourt'
Jun 29,2016
5 people found
this helpful
Stuart was excellent in guiding us through the sale of our flat. Professional, courteous and always willing to go the extra mile to help guide us through the process. Always kept us informed of progress and would recommend to anyone!...
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Comment on agent fees
Good, straight forward and straight up!
Was this helpful? Yes
By: Stuart Murray
Apr 18, 2017
View all comments (1)
Thanks, Alex for your review. It was a pleasure selling your property. Best regards, Stuart ...
Nov 05,2015
Minithumbdown
By: 'Gregory'
Nov 05,2015
2 people found
this helpful
I tried renting a property from this agent but they refused to show a contract before paying over £150 to have a reference check. No one in there right mind would does this, it is not recommended by citizen advice or Property Ombudsman. The guy ...
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Was this helpful? Yes
By: stuart
Nov 05, 2015
View all comments (1)
The above person did indeed contact our company. What surprised us was that in a flat with four tenants in three were moving out. The remaining tenant wanted to take on the lease and sublet the property. We explained this was not an option but it seems he thought he would do it anyway. The first we knew of this was when the above mentioned contacted us demanding a contract to read, a generic one was sent by a member of staff not realising that this person was completely unknown to us. I emailed ...
Nov 15,2013
Minithumbdown
By: 'CjamesParasites'
Nov 15,2013
8 people found
this helpful
C.James and Co are possibly the worst lettings agent I have had to deal with in under 10 years of me being a tenant. Avoid this compalny like the plague....
read full review
Was this helpful? Yes
Jul 08,2013
Minithumbup
By: 'elle'
Jul 08,2013
8 people found
this helpful
I rent a flat through C James and Co and found the process stress free and I would recommend anyone to rent through them again....
read full review
Was this helpful? Yes
Areas covered
  • Streatham
  • SW17
  • Wandsworth
  • SW16
  • Figge's MArsh
  • SW12
  • Upper Tooting
  • SW18
  • Grosvenor Way
  • Tooting
  • Southfields
  • Tooting Bec
  • SW11
  • Tooting Broadway
  • Furzedown
  • Earlsfield
  • Balham
Advertise on
Services offered
  • Sales
  • Lettings
  • Block Management
  • Surveys
  • Conveyancing
  • Mortgage Advice
Valuation and Fee Performance
96% customers were satisfied with fees 93% accuracy of agent's valuations
Price range of properties reviewed
Sales
  • Min: £348,000
  • Max: £910,000

Letting
  • Min: £0
  • Max: £0

ARLA TDS


Review statistics

From Landlords From Tenants From Vendors From Buyers Other
6 0 6 2 11 0 6 0 0 1
Staff picture Stuart
(26)

Staff picture Lucy
(1)

Fees

SALES FEES

1% + VAT

LETTING FEES

In compliance with the Consumer Rights Act 2015, our current Administration & Referencing fee to our tenants is £125.00 plus VAT (£150.00) per tenant. This fee applies to C James & Co, Tooting office.

The admin fee covers the following:-
C James & Co obtaining an Employer’s Reference; a current or previous Landlord’s Reference; a Character Reference; contacting a Guarantor (if applicable); preparation of the Tenancy Agreement and carrying out a credit check (if this is required by the Landlord).

Our maximum fee to Landlords for letting is 10% of the annual rental income plus VAT. For both our Let-only and Managed services we advertise the property on our Website, Onthemarket.com & Zoopla. We introduce the Tenants. The let-only tenants pay their rent direct to the Landlord, however, if a let-only Landlord wishes us to collect the rent, our fee for this is 2% of the monthly income plus VAT.

Our maximum fee to Landlords for management is 5% of the monthly rental income plus VAT in addition to the Letting fee which is 10% of the annual rental income plus VAT. For Managed properties we deal directly with the Tenants and Contractors regarding any repairs required. We arrange Inventories with an independent company (unless the Landlord wishes to arrange his/her own). We arrange Gas Safety Inspections (unless the Landlord has his/her own maintenance cover which includes Gas Safety Inspections). We also arrange inspections should the Landlord require them. Our Management Fee also includes a rent collection service.

If a Professional Inventory is desired by the Landlord, the Landlord will pay for this inward inventory ‘make’ & the tenant(s) will pay for the outward inspection. The cost of the inventory will depend on the size of the property (i.e. number of rooms) etc. and costs can also be affected by what level of the landlord’s furniture is at the property.

The Tenancy Renewal fee is 4% of the annual rental income plus VAT.
However, we are in a competitive market and are happy to negotiate our charges with prospective Landlords.

If the Landlord wishes the deposit to be lodged by C James & Co, the fee for this is £30 Plus VAT (£36.00).

We are also a member of The Property Ombudsmen Scheme, The Tenancy Deposit Scheme and are also members of ARLA and NAEA.

C James & Co operates in accordance with the Money Laundering Regulations 2007.
Last updated at 04/05/2017, 9:25 AM by allAgents

Complaints Procedure

All complaints should be made in writing to Stuart Murray. Please allow up to 7 days for us to investigate the matter.

We will then respond back in writing.
Last updated at 9:25 AM 04/05/2017 by allAgents

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