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    Yvonne Williment
  • Stuart Murray
    Stuart Murray
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    Bernice Haughton
  • Lucy Murray
    Lucy Murray
C James are a wholly independent estate agency. We are not part owned by a corporate national wide chain which means we do not operate under strict ‘corporate guidelines & protocols’. What exactly does that mean then?? Well, we can treat every client as an individual and tailor their requirements to what they really need offering a truly personal service that doesn’t incur bolt on fees or working within strict perimeters. Having been in Tooting for two decades we really know the area Read full description..., the demographics, the housing mix and will provide realistic valuations whether sales or lettings. My personal experience spans nearly 30 years in estate agency and I’ve survived two recessions, ridden the wave when it was a sellers’ market and stayed buoyant when it was a buyers’ market. My experience of the sales & lettings market means I can offer sound property advice covering conveyancing to leaseholds. I’ve encountered just about every hurdle and therefore know how to resolve it and through personal selling and letting I know just how stressful the whole process is. As C James is my own estate agency it’s an eat, drink, think business, so whilst the physical office may be closed, out of hours viewings & valuations are welcomed, vendors and landlords always have access to me via mobile, even home phone and with cloud networks emails can be responded any time of the day, sales particulars checked, details uploaded to property portals, viewings booked and actions responded in real time Whilst I can’t boast that we are part of a 100+ regional office network or have a satellite office in Mayfair the internet has made these just marketing gimmicks. At the end of the day every vendor and landlord wants great service at a fair price and to be treated like an individual not a commodity and that’s what we offer at C James & Co. I’m always happy to value your property and discuss your requirements without any obligation to sign on the dotted line.
C James & Co

110 Tooting High Street Tooting, London
Greater London
SW17 0RR

020 8672 7000
Aug 02,2017
Minithumbup
Stuart Murray
Bernice Haughton
By: 'StevenJohn1986'
Aug 02,2017
1 people found
this helpful
Stuart, Bernice and the rest of the team at the Tooting branch have been excellent at helping me find a property to rent. Any questions I've had during the whole process have been answered promptly and any issues resolved quickly. The whole team go above and beyond and I would highly recommend them if you're looking for a property to rent....
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Comment on agent fees
Good
Was this helpful? Yes
Jul 20,2017
Minithumbup
Stuart Murray
Yvonne Williment
By: 'Alan Vichion'
Jul 20,2017
1 people found
this helpful
I find the staff extremely helpful, also the staff at the accounting office. The one thing I would like to see is a six monthly inspection report on your property. All in all I find the Tooting office very helpful....
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Comment on agent fees
Competitive.
Was this helpful? Yes
By: Alan Vichion
Jul 21, 2017
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Thanks for looking at my request. ...
Jun 28,2017
Minithumbup
Stuart Murray
By: 'Elle'
Jun 28,2017
1 people found
this helpful
In the sea of stress of buying a house, Stuart was the beacon of calm. Always contactable (out of hours, early mornings, late evenings), always helpful, and always unfailingly sensible and personable. He really knows the housing market, and is able to help and guide every step of the way, from calming frayed nerves, to dealing with mortgage brokers, to solicitors, to damp specialists. He is everything a good estate agent should be....
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Was this helpful? Yes
By: Stuart
Sep 07, 2017
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Hi Elle, yes, moving house is very stressful, but I'm glad to have been able to make that a little less for you. Thanks so much for your review, kindest regards - Stuart ...
Jun 14,2017
Minithumbup
Stuart Murray
Bernice Haughton
By: 'Linda'
Jun 14,2017
1 people found
this helpful
I have recently sold my property through C James and co and although I have dealt mainly with Stuart, I have also dealt with Bernice. Stuart has been very helpful throughout the process keeping me in the loop, he is very professional and approachable. Bernice is also very helpful and approachable. In all I would highly recommend this estate agents for selling and lettings....
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Comment on agent fees
Average
Was this helpful? Yes
May 12,2017
Minithumbup
Lucy Murray
By: 'dido'
May 12,2017
3 people found
this helpful
lucy murray was very professional in her correspondance being very easy to deal with, and very keen to helpwith any issues...
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Comment on agent fees
good
Was this helpful? Yes
May 02,2017
Minithumbup
Stuart Murray
By: 'Jim B'
May 02,2017
1 people found
this helpful
I recently sold my flat through C James in Tooting. Stuart was very accurate in the pricing of my property and it sold very quickly at what I believe to be the realistic market value. Stuart went the extra mile to ensure that the deal went through quickly and responded to queries very efficiently. I would have no problem recommending C James over other agents in the area. He certainly knows the property market in South West London....
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Comment on agent fees
Good
Was this helpful? Yes
Apr 26,2017
Minithumbup
Stuart Murray
Bernice Haughton
By: 'Sally'
Apr 26,2017
2 people found
this helpful
I am a landlady who has rented a flat out through C James for a few years now. Stuart and his staff have always been quick to find me tenants and have gone out of their way to ensure I have been notified of any problems promptly and they have always promptly addressed them - such as repairs. Their fees are transparent. Over several years, I have found Stuart to be reliable and to give honest answers and to genuinely care about giving good, straight advice. Stuart and his staff (Yvonne, Berni...
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Comment on agent fees
Fees are reasonable, competitive and transparent.
Was this helpful? Yes
Apr 25,2017
Minithumbup
Stuart Murray
By: 'Lewis T'
Apr 25,2017
3 people found
this helpful
I instructed C James to sell my house in Tooting. Stuart was very straight forward,experienced and professional from the very beginning, we a good conversation, discussed the market and its volatility and decided on a price. He didn't lie through his teeth and claim my house was worth more than it was but he was honest and said we should give it a go at the higher end. We had a plan and I was in no rush. He found a buyer quickly and at a price i was very pleased with. Happy Days However I had a...
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Comment on agent fees
A fair price for an excellent service !!
Was this helpful? Yes
By: Stuart Murray
May 16, 2017
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Hi Lewis, it was a pleasure to act as your selling agent, glad to have helped you over the numerous hurdles! Kind regards - Stuart ...
Apr 07,2017
Minithumbup
By: 'Jayceys'
Apr 07,2017
2 people found
this helpful
I have found that all of our enquiries have been dealt with quickly and professionally and have no complaints since we started using the Tooting Branch last July/August....
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Comment on agent fees
These met our expectations.
Was this helpful? Yes
By: Stuart
Apr 26, 2017
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Thank you so much for taking the time to write this review, I am very pleased you are satisfied with the level of service and our fees - warmest regards - Stuart ...
Apr 06,2017
Minithumbup
Stuart Murray
By: 'Melody'
Apr 06,2017
2 people found
this helpful
Stuart was recommended to me by an acquaintance and I have been satisfied generally with the way he has managed my property and would be happy to recommend him to others....
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Comment on agent fees
The fees are reasonable
Was this helpful? Yes
By: Stuart Murray
Apr 26, 2017
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Hi Melody, thanks so much for your review and for being a continued client of C James - warmest regards, Stuart ...
Feb 08,2017
Minithumbup
Stuart Murray
By: 'Kate T'
Feb 08,2017
2 people found
this helpful
I had a fantastic service with C James and Stuart Murray was so incredibly helpful. I was in a difficult situation and needed to sell my property quickly. Stuart went above and beyond in the quest to sell before Christmas. He was always available to talk and kept me fully informed at all times. He really pulled out all the stops and I can't thank him enough. A proper gent, thank you....
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Was this helpful? Yes
By: Stuart Murray
Feb 09, 2017
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Thanks, Kate, for your lovely review of us. I'm so glad we were able to sell your property and get you settled quickly. Kindest regards, Stuart ...
Jan 18,2017
Minithumbup
Stuart Murray
By: 'Mr and Mrs Jordan'
Jan 18,2017
3 people found
this helpful
After appalling service from one of London's better known Agents, and no sale after 5 months, we moved the sale of our flats to Stuart and his team at C James & Co. From start to finish, Stuart could not do enough to help. He was extremely proactive from day one, realistic in his valuations and very knowledgeable about the whole sale process. A 'real' buyer was found for us within weeks for both properties. He kept us fully informed during every stage of the sale, making the whole transactio...
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Comment on agent fees
Realistic price valuations, highly competitive fees and excellent service!
Was this helpful? Yes
By: Stuart Murray
Feb 01, 2017
View all comments (1)
Thank you for your review, it was a pleasure selling your properties. ...
Nov 09,2016
Minithumbup
Stuart Murray
Yvonne Williment
By: 'Ellie'
Nov 09,2016
3 people found
this helpful
Having recently moved into property let through C James & Co I couldn't praise the team enough for their assistance throughout. From arranging the first viewing, to gathering referencing information the team were enthusiastic and helpful. Being approachable throughout the proceedings meant you could ask any question big or small, and didn't feel like you were bombarding them with questions. The two way communication flow meant that we were always up to date with the progress of the property...
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Comment on agent fees
The agents fee's are low compared to prices I have paid before nor did this mean that the service we received was any lower!
Was this helpful? Yes
Nov 09,2016
Minithumbup
Stuart Murray
Bernice Haughton
By: 'Fran Langham'
Nov 09,2016
2 people found
this helpful
We came across C James & Co when looking for a four bed property to rent. We were contacted by Stuart who assured us he could help us with our property search. He was not wrong. He immediately set up a viewing and was on hand to personally show us round the property. Stuart was then on hand to answer any questions we had going forward and helped us to negotiate with the landlord to ensure we were getting a great deal. Upon signing and moving into the property we were also introduced to ...
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Comment on agent fees
very reasonable
Was this helpful? Yes
Oct 31,2016
Minithumbup
Stuart Murray
Bernice Haughton
By: 'Happy Tenant'
Oct 31,2016
2 people found
this helpful
All at C James & Co. were extremely helpful from start to finish - the whole process from viewing to moving was undertaken extremely quickly. All financial and inventory matters were made very clear and were handled with the utmost professionalism. I would have no hesitation in recommending Stuart, Bernice and the team to potential tenants. They have dealt with all requests/questions extremely quickly and with a smile....
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Comment on agent fees
Standard fees apply
Was this helpful? Yes
Aug 25,2016
Minithumbup
Stuart Murray
By: 'Caroline'
Aug 25,2016
2 people found
this helpful
Stuart dealt with our property sale from start to finish. He was excellent, extremely helpful, and always available for help and advice- and we needed a lot!!! We found him very straight talking, he said he would find us a buyer in a couple of weeks - and he did!! Our buyer was particularly difficult and Stuart dealt with it all superbly. Thank you Stuart!!!...
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Comment on agent fees
Excellent fees, other estate agents either wanted to charge more or couldn't even confirm how much they would be???
Was this helpful? Yes
By: Stuart Murray
Aug 30, 2016
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Thank you, Caroline, for taking the trouble to leave us a review. We are so pleased you were so satisfied with our service. ...
Aug 25,2016
Minithumbup
Stuart Murray
By: 'Louise - Hampshire'
Aug 25,2016
2 people found
this helpful
We are very glad we asked Stuarturray at C James to act as our selling agent for a maisonette. Stuart was extremely helpful and knowledgeable on all aspects of conveyancing. His down to earth manner and good communication made the whole process less troublesome. I would recommend this estate agent withour hesitation and he is a very likeable and good humoured guy....
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Comment on agent fees
Fees were reasonable for London area
Was this helpful? Yes
By: Stuart Murray
Aug 30, 2016
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Thank you, Louise for taking the time to write such a positive review. We are so pleased you would recommend us. ...
Jun 29,2016
Minithumbup
Stuart Murray
By: 'Alex - Sellincourt'
Jun 29,2016
4 people found
this helpful
Stuart was excellent in guiding us through the sale of our flat. Professional, courteous and always willing to go the extra mile to help guide us through the process. Always kept us informed of progress and would recommend to anyone!...
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Comment on agent fees
Good, straight forward and straight up!
Was this helpful? Yes
By: Stuart Murray
Apr 18, 2017
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Thanks, Alex for your review. It was a pleasure selling your property. Best regards, Stuart ...
Nov 05,2015
Minithumbdown
By: 'Gregory'
Nov 05,2015
0 people found
this helpful
I tried renting a property from this agent but they refused to show a contract before paying over £150 to have a reference check. No one in there right mind would does this, it is not recommended by citizen advice or Property Ombudsman. The guy I spoke to was abusive on the phone and obviously has no understanding of the law. I am glad I was able to just say I wouldn't be moving in, especially after I saw the reviews on this website. I decided to add to it as there seems to be some highly...
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Was this helpful? Yes
By: stuart
Nov 05, 2015
View all comments (1)
The above person did indeed contact our company. What surprised us was that in a flat with four tenants in three were moving out. The remaining tenant wanted to take on the lease and sublet the property. We explained this was not an option but it seems he thought he would do it anyway. The first we knew of this was when the above mentioned contacted us demanding a contract to read, a generic one was sent by a member of staff not realising that this person was completely unknown to us. I emailed ...
Nov 15,2013
Minithumbdown
By: 'CjamesParasites'
Nov 15,2013
6 people found
this helpful
C.James and Co are possibly the worst lettings agent I have had to deal with in under 10 years of me being a tenant. Avoid this compalny like the plague....
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Was this helpful? Yes
Jul 08,2013
Minithumbup
By: 'elle'
Jul 08,2013
8 people found
this helpful
I rent a flat through C James and Co and found the process stress free and I would recommend anyone to rent through them again....
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Was this helpful? Yes
Oct 30,2012
Minithumbup
Stuart Murray
By: 'mr j wingfield'
Oct 30,2012
10 people found
this helpful
I bought a property through c james & co tooting and thought the way the whole process was handled was very proffesional they kept me informed through every step there helpfulness support and advice was second to none,the manager/owner stuart knows his stuff after 25 years in the business his conduct on moving things along and general management was great to the point where we decided to let our property once sale had completed to c james & co which only took a couple of weeks within th...
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Was this helpful? Yes
Sep 16,2012
Minithumbdown
Yvonne Williment
By: 'Boycott C James & co'
Sep 16,2012
9 people found
this helpful
Quite possibly the worst letting agents I have ever had the displeasure of dealing with. I don\'t even know where to begin. Of course during the period of searching and viewing the properties they were all sweetness and light, encouraging and attentive. That was until we\'d signed the contract and handed over the money. From then on the experience was a complete nightmare. Countless repairs needed doing in the property, including broken furniture, problems with windows etc. To get anything...
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What agent could do to change your mind?
They would need to completely change their personalities or the staff in the office. They are incompetent and quite frankly rude and intimidating.
Attached Files
Was this helpful? Yes
By: Response to blog
Oct 30, 2012
View all comments (1)
This review is written by a tenant who fell out with the other tenants to such an extent that relations between her and the others had broken down and she left the property before the end of the tenancy. She wanted to put "a friend" in the property to take her place (without permission from the other tenants). When this was put to the other tenants , two of them said they were not in agreement with this arrangement. This request was not only a matter for approval by the landlord ...
Areas covered
  • Streatham
  • SW17
  • Wandsworth
  • SW16
  • Figge's MArsh
  • SW12
  • Upper Tooting
  • SW18
  • Grosvenor Way
  • Tooting
  • Southfields
  • Tooting Bec
  • SW11
  • Tooting Broadway
  • Furzedown
  • Earlsfield
  • Balham
Advertise on
Services offered
  • Sales
  • Lettings
  • Block Management
  • Surveys
  • Conveyancing
  • Mortgage Advice
Valuation and Fee Performance
95% customers were satisfied with fees 93% accuracy of agent's valuations
Price range of properties reviewed
Sales
  • Min: £348,000
  • Max: £910,000

Letting
  • Min: £0
  • Max: £0

NAEA ARLA TDS


Review statistics

From Landlords From Tenants From Vendors From Buyers Other
5 0 5 2 7 0 3 0 0 1
Yvonne Williment - upload your photo Yvonne Williment
3 reviews

About Yvonne No description set View full profile
Stuart Murray Stuart Murray
Director
17 reviews

About Stuart With over 30 years in property and 20 years in Tooting I am highly experienced in both sales and lettings. As owner of C James & Co Tooting, I am able to give my clients a truly personal and individu View full profile
Bernice Haughton - upload your photo Bernice Haughton
Lettings Administrator
5 reviews

About Bernice I cover all aspects of office & lettings administration. View full profile
Lucy Murray Lucy Murray
Marketing
1 reviews

About Lucy 20+ years in marketing and property. View full profile

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Fees

SALES FEES

1% + VAT

LETTING FEES

In compliance with the Consumer Rights Act 2015, our current Administration & Referencing fee to our tenants is £125.00 plus VAT (£150.00) per tenant. This fee applies to C James & Co, Tooting office.

The admin fee covers the following:-
C James & Co obtaining an Employer’s Reference; a current or previous Landlord’s Reference; a Character Reference; contacting a Guarantor (if applicable); preparation of the Tenancy Agreement and carrying out a credit check (if this is required by the Landlord).

Our maximum fee to Landlords for letting is 10% of the annual rental income plus VAT. For both our Let-only and Managed services we advertise the property on our Website, Onthemarket.com & Zoopla. We introduce the Tenants. The let-only tenants pay their rent direct to the Landlord, however, if a let-only Landlord wishes us to collect the rent, our fee for this is 2% of the monthly income plus VAT.

Our maximum fee to Landlords for management is 5% of the monthly rental income plus VAT in addition to the Letting fee which is 10% of the annual rental income plus VAT. For Managed properties we deal directly with the Tenants and Contractors regarding any repairs required. We arrange Inventories with an independent company (unless the Landlord wishes to arrange his/her own). We arrange Gas Safety Inspections (unless the Landlord has his/her own maintenance cover which includes Gas Safety Inspections). We also arrange inspections should the Landlord require them. Our Management Fee also includes a rent collection service.

If a Professional Inventory is desired by the Landlord, the Landlord will pay for this inward inventory ‘make’ & the tenant(s) will pay for the outward inspection. The cost of the inventory will depend on the size of the property (i.e. number of rooms) etc. and costs can also be affected by what level of the landlord’s furniture is at the property.

The Tenancy Renewal fee is 4% of the annual rental income plus VAT.
However, we are in a competitive market and are happy to negotiate our charges with prospective Landlords.

If the Landlord wishes the deposit to be lodged by C James & Co, the fee for this is £30 Plus VAT (£36.00).

We are also a member of The Property Ombudsmen Scheme, The Tenancy Deposit Scheme and are also members of ARLA and NAEA.

C James & Co operates in accordance with the Money Laundering Regulations 2007.
Last updated at 9:25 AM 04/05/2017 by allAgents

Complaints Procedure

All complaints should be made in writing to Stuart Murray. Please allow up to 7 days for us to investigate the matter.

We will then respond back in writing.
Last updated at 9:25 AM 04/05/2017 by allAgents

Awards won by C James & Co, London SW17 0RR

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